Lumira 1.17.1 is not working in windows7 32 bit OS

Hello Experts,
We recently upgrading the lumira desktop enterprise edition from 1.15 to 1.17.1 version in windows 7 SP1,32 bit OS.(4GB RAM)
We have installed 32 bit lumira desktop version with admin rights and installation was done without any errors.
When we click on SAPLumira.exe file,there is no action and nothing happen and we are not able to get the lumira screen.
Need your suggestions.
Regards,
Vinay

Hi,
is the problem systematically reproducible on all 'upgraded' workstations?
Are you able to try Uninstall SP15, then Install SP17 in 2 steps to see if that makes any difference?
before re-installing, additionally I would recommend deleting these locations (and their contents):
C:\Users\<user>\.sapvi
C:\Users\<user>\AppData\Local\SAP\Lumira
first, shut down any other windows applications, then  try 'run as admin' when starting/launching the application.
this could well be a platform/resource problem. 32 bit is not optimal for Lumira, hence the proposed move over here: http://scn.sap.com/message/15190775#15190775
Regards,
H

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