Lycamobile network off on my Blackberry Z10...

I just bought an unlocked blackberry z10 when I was in Nigeria about one week ago. Am an international student in UK.I bought a lycamobile sim but noticed that the mobile network is switched off despite several attempts at switching it on, resetting and rebooting.I tried other sim cards like vodafone, tmobile and O2 and all works perfectly well with the phone.Av contacted lycamobile customer care and they suggested I talk with blackberry customer care.Am very worried as I don't have a mobile contact number since I came to UK.Kindly help me with this please.Thanks

DrTokz wrote:
Av contacted lycamobile customer care and they suggested I talk with blackberry customer care.
Hi and Welcome to the Community!
Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
Hopefully, this information will be of use to you.
From what you describe, your BB is unlocked and is compatible with several networks in the UK. But, for some reason, it won't work with this one network. Based on that information, I can only deduce that perhaps the SIM is bad...in which case a replacement might be needed. Or, perhaps your specific BB model is just not compatible with that one network...but you need to talk to them about that:
http://www.bbin.in/en/2013/03/03/4-types-blackberry-z10-models-fits-better/?utm_campaign=4-types-of-...
Cheers, and Good Luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Similar Messages

Blackberry Z10 getting switched off

Dear All...
Please..Please.. help me if somebody knows the solution for this...
My Z10 getting switched off frequently even if 80% battery is remaining.. If try to switch on again it will complete the booting procedure and then will go to off mode..
If i kept all my networks off then it will stay on till the last juice of my battery...but with the network on..its dead.. i dont think its the problem with the battery.. I am totally confused and fed up with this.. Cannot keep my phone on atleast for 1 hour also..
Very horrible experience i am facing with Z10..
Kind hearts in BB Support Forums.. Please help me to solve this issue..
Thanks..
Prakash

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry Z10 prompting to turn off itself! help!

Guys, I'm using a BlackBerry Z10 STL 100-2. There's a weird thing happened with my phone lately. sometimes, when I'm trying to lock the phone, my Device recognizes it like I'm holding the power button, and prompting to turn off, but I'm not, i just clicked the power button, i didn't hold the power button. Clearly, I'm not happy, especially when I'm in a meeting, my device always switched off. Help guys? what should i do?

Not sure. Could be a fault with the button. I don't know if moisture could cause it, but it's a thought.
There is at least one thread the same or similar. You will find detailed it, and any others, if you search. I don't remember any fix being posted.
If you think moisture could be a possibility, you need to remove the battery and dry the device.
Also take stock of any apps that customize functionality. Delete and test.
Lastly, you could reset to factory, or even do a clean OS install. And test. My suspicion is the button. An OS reinstall will rule out software.
- Ira

Microsoft Exchange ActiveSync not working in Mobile Network – Blackberry Z10

Microsoft Exchange ActiveSync not working in Mobile Network – Blackberry Z10
I have set-up office email account in Microsoft Exchange ActiveSync this work only over office Wi-Fi not working outside of office Wi-Fi range. When I back to office all new e-mail loaded automatically. I have no problem with yahoo email setup in the same Z10 hand set work in both Wi-Fi and Mobile network. I have data plan with my carrier. Both emails were working in my previous Blackberry hand set Bold 9900. But with this New Z10 this become a problem
What could a the problem and I need help please

The URL you provided https://... does require SSL as it has a "s".
Have you tested the server OMA setup with a notebook or desktop (https://webmail.domain.com/OMA)?
You should receive a login prompt for username & password following by an Inbox listing of messages.
We used this step to verify server setup before configuring an iPhone. Lastly, we made certain that connectivity would work from outside or within our company by doing the following:
1) created A record for webmail.domain.com to a public IP that route through the firewall on 443 to the Exchange server's private IP - this handles external traffice
2) added an internal DNS record for webmail.domain.com to the private IP of the Exchange server.
This ensures that webmail.domain.com sync's to exchange from outside or from within the Enterprise.

Blackberry z10 turning off automatically

my blackberry z10 is turning off automatically every day 1-2 times, i have also factory reset it still the problem is same.what should i do?????

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!

My Blackberry Z10 restarting itself & also having Network Problems

Hi Guys,
I have been using Blackberry Z10 for +/- 16 months now and I was happy with it from the beginning but as time goes on, it's frustrating me a lot as a result I sometimes question myself if I ever made the best decision for choosing "Blackberry" than other Cellphone Manufactures like Samsung or iPhone.
My Handset is running the latest OS Version: 10.2.1.3247 and I always update or upgrade it as soon as there's new release hoping that it will improve but that doesn't seem to help either. To add more salt on the wound, it keeps having Network problems during the night and weekends and I would much appreciate it if this problem could be resolved ASAP.
Frustrated Customer,
Z. Matu

OK, I was having a very similar problem, and I had never done a security wipe since owning the phone. So, doing a security wipe cleared the issue up for me 99%. Once in a great while I will still get a restart. But it's very, very infrequent.
I know it can be a pain doing a security wipe, because it basically resets your phone (without effecting the OS) as if new -- but that means removing all your contacts, messages etc. So, be sure to back it up if you try it.
Also, be sure your battery isn't loose in the housing. I also has this issue (and it caused random restarts) so cut a tiny piece of a business card and shimmed the battery on the side opposite the contacts. Shimming the battery would be a simple fix, if it worked. So, maybe you'd want to try that first.

Blackberry z10 tuning off automatically

my blackberry z10 is turning off automatically and it is opening when i press the power button, some times it is tuning off and tuning on automatically it is ocurring 1-2 times at once charge. i have also factory reset it, still the problem is same. so can u tell me that what should i do?????
Solved!
Go to Solution.

Fold a small piece of paper and wedge it along the top edge of the battery (the top, opposite the end with the contacts). See the image below where the red arrows are.
Try that a few days and see if the restarting persists.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry z10 turning off automatically

my blackberry z10 is turning off automatically every day 1-2 times, i have also factory reset it still the problem is same.
what should i do?????

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry z10 switching off automatically when the battery is less tha k 50% and opening when connecting to a charger

BlackBerry z10 is switching off automatically when the battery is between 40 to 50%. And opens when I connect the charger.
First it gives a logo of a red sign. And the light. Then after few red light it opens. Pleaseee help.

I had the same problem, it happened as soon as I got my phone so Telus replaced it under the 30 replacement policy. If past 30 days they repair it.
Have it repaired or replaced.

Blackberry Z10 refuse to Lyca Mobil internet network

Blackberry Z10 refuse to work with Lyca Mobil internet network
I have problem to connect my new Blackberry Z10 with Lyca Mobil 3G or 4G. The phone works perfectly if i'm making call or receive. Only the problem i have not internet without wifi who works so good too.
I try in setting ''Mobile Network'' to put a new APN but when I click I have Access Point Name(APN) with ''blackberry.net'' impossible to modify or put new
With the network like AT&T, T-Mobil it works perfectly. Lyca customer service told me to see with blackberry customer service.
I like blackberry but this problem cost me too much
Thanks for your helps.

HI @stesyls
If possible can you try the following steps?
Remove battery and SIM card from Z10
Start device, go to the APN screen (Settings > Network Connections > Mobile Network > APN)
Enter the APN provided by your carrier
Back out of this screen to save the change
Remove battery and insert SIM again
Test browsing while connected to the mobile network only
Did someone help you? Click Like! Did a post solve your issue? Click Accept as Solution!
Follow me on Twitter or Google+ and subscribe to the Inside BlackBerry Help Blog

Blackberry Z10 getting turned-off on 15-17% battery level

I have been using Blackberry Z10 for 2-3 month without any problem,but suddenly my mobile is getting turned-off every time its battery level reaches around 15%.
Suggest any solution to this problem.

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs. If that does not help, then redo the process, but this time increase the wait time in step 4 to 2 hours, and perhaps as long as 4-5 hours.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry z10 got updated to 10.2.1.2799 phone switches off below 60% 40% 30% :(

What I'm really upset about the Current update of BlackBerry Z10 10.2.1.2799 is battery switches off below 60% 50% 40% etc...Earlier it was below 30%.
Its been just a month back bought the new set but these problems r really disappointing :'(
Tried every way I can Do, someone plz help

Then replace the charger. It's either the battery meter, the battery, or the charger. All have simple solutions.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

BlackBerry Z10 Cellular Services won't turn on.

Hi everybody! I'm new to this forum and I don't know much about Blackberries so I need help! I just got a Blackberry Z10 from my Dad and everything seems to work perfectly except that when I try to make calls it says "The cellular radio is currently off. Do you want to turn the cellular radio on so you can place your call?" I hit yes and it loads but doesn't do anything. I then try to go the Settings > Network Connections > Mobile Network and on there I have: Mobile Network OFF Data Services ON Data services while roaming PROMPT I turn the mobile network on but it loads for ages (I've been waiting for exactly 2 hours now). I checked and the device is unlocked and I even tried to contact the Costumer Service but they cannot help me. Please I need your words of wisdom! Should I just toss it in the garbage? I hope not

I think you have a bad SIM card (even if it does work in another device).
Get a SIM card swap from your mobile operator and TEST the card before leaving.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry Z10 none of application is launching

Dear Support Team,
I have been using blackberry z10 for couple of months. I was overwhelmed by the intiutive design and light speed performance.
But from today onwards, None of the application is launching. I did restart and power off /on multiple times. It didn't help.
Network reception is very poor. This is happening from last two days. Switching to emergency mode often. It was not happening before with same geo location.
Device running on 10.2
Please help.

Priston wrote:
I did restart and power off /on multiple times. It didn't help.
Please tell me how you performed this "restart"?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry z10 Wifi Connection problem

Just acquired Blackberry Z10, and transferred contacts, accounts from Curve 9300.
Can anybody please help with failure to reconnect to saved wifi networks?
I have a blackberry z10 and have found that when Idiscoonect from home or work wifi (by leaving work /home) when I return to the wifi area the phone does not reconnect unless I switch off/on wifi on phone.
Phone is Z10 model STL100-2
Software is 10.1.0.4181

There seems to be at least a workaround for this problem.
Last week I sselected the "Hidden SSID" setting for my wifi accounts on my BB Z10
It has connected automatically to work & home networks since then.
Suggest you try this.
Many thanks to all who have offered assistance.

Lycamobile network off on my Blackberry Z10...

Similar Messages

Maybe you are looking for