Lync 2010/2013 simultaneous ring\call forwarding not working

Hello ,
  I have Lync server 2010 and 2013 environment .I'm facing some issues with simultaneous ring\call forwarding when  the call initiator is from outside of my organization.  
For lync server 2013 ,i tick the option "Enable forward call history ".
For Lync  server 2010 , i enabled  the ReferredBySupported.
but when i checked the log, "history-info " still missing
Lync servers are updated with latest CU. the Gateway is SBC 2000 with sip trunk.
please advise 

Please check if the correct voice policy and pstn usages are assigned to users. you can test if everything is in order using voice test case.
On client collect the tracing logs and see which voice policy user is getting what message the user get when call forwarding / simultanous ring is being tried

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