Lync 2010 and MCU Autoattendant no DTMF

I have an issue with Lync 2010 and MCU integration. According to the Microsoft Lync 2010 and Cisco VCS Deployment guide for VCS 7.2 and Lync 2010, we created a static route to route MCU calls to the “Lync gateway” VCS so as to dial into the MCU Autoattendant. I am able to start a video call to the Autoattendant from Lync but the Lync dial-pad either disappears and/or the DTMF does not work. The Lync client displays “There was a problem sending the tone”. Has anyone came across this issue?
Regards,
Marcus

That is very interesting! I have not seen this behavior, however I suspect it will have something to do with Lync and its integration with MAPI. While Lync is open it will have an active and authenticate MAPI connection, and as a result when you open Outlook
it sees that authentication has already occurred and a MAPI connection active.
What might be an interesting test is to boot the computer, open Lync first, it should prompt you for MAPI authentication (Lync by default will authenticate to the default outlook profile), once authenticated open Outlook and see what happens.
Let me know what you find.
Andrew Morpeth
Lync Server Specialist - Auckland, NZ
Check out my blog

Similar Messages

  • Need assistance creating applications with superseedence to uninstall Office 2010, Lync 2010 and then install Office 365 click to run 2013

    We are getting ready in a few months to uninstall our locally installed Office 2010 and head to the cloud with Office 365 2013. I have created applications to uninstall Office 2010 and Lync 2010 and then added them to the supersedence tab for Office 365
    office 2013 click to run with appv5.
    When deploying the office 365 2013 application it does not uninstall office 2010 or lync 2010 with the supersedence.  I am able to manually uninstall Office 2010 and Lync 2010 with the command lines I am using in the applications.
    The application uninstall for Office 2010 is:
    The application uninstall is an exe so I created an application, created a deployment type with the location of our Office 2010 admin point, installation program and uninstall program are set with the same line as I have tried to deploy it separately and
    also as a supersedence in the Office 365 application setup.exe /uninstall ProPlus /config "\\sccmserver\share\Office2010\ProPlus.ww\silentuninstallconfig.xml.  The silentuninstallconfig.xml was created from the original config.xml file and edited
    to these settings:<Configuration Product="ProPlus">
     <Display Level="none" CompletionNotice="NO" SuppressModal="yes" AcceptEula="yes" />
     <Setting Id="Reboot" Value="Never" />
     <Setting Id="SETUP_REBOOT" Value="NEVER" />
     <OptionState Id="ProductFiles" State="Local" Children="force" />
     </Configuration>
    The detection method is the folder path to see that office 14 exists.  When I deploy this the machines finish with success showing this exists, but does not uninstall Office 2010.
    running the command line manually mapped to this location on a machine uninstalls office 2010 without issue. 
    Lync 2010 uninstall:
    Lync is an exe so I am using the LyncSetup.exe /silent /uninstall.  The application is in the supersedence tab for Office 365 2013. This never installs.  If I create a softare distribution and deploy it on its own it uninstalls without issue. 
    We are going to use Lync 2013 with our office 365 2013 installation so we need to uninstall this.  The detection method for lync is file system folder and the Microsoft lync folder for detection.
    MS Office 15 (Office 365) was created with the click to run tool.  I can install this with the application I created using the appv5 package created with the click to run tool.  The issue is we need Office 2010 and Lync 2010 uninstalled first. 
    Having both versions of Office installed in test has caused issues where Office 15 365 will not list in add and remove programs and cannot be uninstalled even with the fix it article to remove office 2013. 
    I have looked at many articles and so far it is not working for us.  Any help appreciated to get us to the cloud.
    Thanks,
    Brit

    The applications I have for uninstall of office 2010 and Lync 2010 for some reason do not uninstall. Manually testing the command lines they do.  The detection method seems to be hanging things up.  On the lync uninstall detection method I have
    the setting type of file system, type folder, path c:\program files\ folder name Microsoft Lync.
    I highly recommend using something other than a file/folder "exists" detection method. Installers are constantly leaving things behind due to environmental inconsistencies. It may leave files/folders behind with a schedule to delete files on next reboot.
    These things are unpredictable and very hard to use. I just use the "HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall" Registry location. There you can actually key off the "Product Version" DWORD as well which gives you an even more accurate method
    to determine if the application you are trying to deploy (or expect to exist) is truly there. This, of course, being if you are not using an MSI. If you have MSI technology ALWAYS use the product code unless the person writing the MSI chooses to use the same
    product code for every version release of their product. In which case, Use the registry method.
    As far as getting the supersedence and everything working. You need to start from the basics. Create Applications for all of the apps you want to remove. Make sure they install and uninstall properly (seems like overkill but it isn't that hard). Once you
    have working install/uninstall applications then you can easily apply supersedence to your new applications with a setting of Uninstall on the superseded apps you should have no problem getting rid of them. I have done this for numerous things.
    For example, I did this with Cisco Jabber to replace older versions of jabber, older versions of cisco unified personal communicator and lync and OSC. All of these replaced versions had to have an Application but once it was in it took two seconds to apply
    all the supersedence rules and now I know when I push that software out no matter version is running on any machine it will pull all the old apps off and put the new one on.
    Dustin Estes - MCP | www.dustinestes.com

  • Lync 2010 and Lync 2013 blinking icon in taskbar not working properly

         Hi,
         We're experiencing a strange behaviour. Lync IM notifications are supposed to work this way below:
         1) Notification bubble on the right-bottom corner
         2) After a few seconds, a blinking icon in the task bar
         3) After a few seconds, a coloured icon remains in the task bar
         Some of our users, both Lync 2010 and Lync 2013, go 1) and 2) but then icon won't remain in the task bar, so they don't realize they have a conversation waiting (Windows XP and Windows 7).
         If they open the icon, the conversation is there and coloured, and they can answer.
         In my computer, it has also happened but most of the time it works fine (testing it, maybe it works 15 times and fails 1). Nevertheless, a lot of people is suffering from this strange behaviour.
         We have looked into the causes but haven't found anything.
         Any clue?
         Thanks!

    How long have you seen the problem?
    What version of your Lync client? Try to update your Lync client to the latest version.
    Try to repair office 2013.
    Uninstall and reinstall Lync 2010.
    Please install Lync 2013 or Lync 2010 on a fresh installation of Window to check if you can still see this problem.
    Lisa Zheng
    TechNet Community Support

  • Unknown Presence in Lync 2010 and Lync 2013 co-existence

    I have lync 2010 and lync 2013 in my environment. Everything was working fine except when I moved the DNS of the Lync 2013 pool to the load balancer. When I did that, users on lync2013 could see the presence of users on Lync2010 pool but not vice versa. 
    I have point the Lyncdiscoverinternal.domain.com to the lync2013 pool DNS. I have opened migration ports on the load balancer but still not working. It works perfectly fine if I point the DNS of the pool to one server directly without going
    through the Load balancer VIP.
    Am I missing anything here?
    Thanks!
    Alert from TechNet Posting

    Hi Kojo Obeng Antwi,
    Please check out the following information.
    Deploying DNS load balancing on Front End pools requires you to perform a couple of extra steps with FQDNs and DNS
    records.
    A pool that uses DNS load balancing must have two FQDNs: the regular pool FQDN that is used by DNS load balancing (such as pool01.contoso.com), and resolves to the physical
    IPs of the servers in the pool, and another FQDN for the pool’s Web services (such as web01.contoso.com), which resolves to virtual IP address of the pool.
    In Topology Builder, if you want to deploy DNS load balancing for a pool, to create this extra FQDN for the pool’s Web services
    you must select the Override internal Web Services pool FQDN check box and type the FQDN, in the Specify the Web Services URLs for this Pool page.
    To support the FQDN used by DNS load balancing, you must provision DNS to resolve the pool FQDN (such as pool01.contoso.com) to the IP addresses of all the servers in the pool
    (for example, 192.168.1.1, 192.168.1.2, and so on). You should include only the IP addresses of servers that are currently deployed.
    Best regards,
    Eric

  • Co-Existence Lync 2010 and Lync 2013

    Hi,
    How do we check that CMS is moved from lync 2010 to Lync 2013 in Co-Existance environment lync standard edition.
    I know that users are moved form Lync 2010 to Lync 2013 but i don't if CMS is moved? And in the existing co-existence we have two edge servers Lync 2010 and Lync 2013. How can i check if traffic is  routing through Lync 2010 or lync 2013. 
    Because we want to Decommission the Lync 2010 STD Edition before doing this i want to make sure every thing go smooth.
    Please help me on this.
    Thanks
    Whenever you see a helpful reply, click on Vote As Helpful & click on Mark As Answer if a post answers your question.

    To find out if the CMS is moved:
    Get-CsConfigurationStoreLocation, if it's a standard server it will tell you the pool name.  If it's an Enterprise server, it will tell you the SQL server name associated with the pool. 
    http://technet.microsoft.com/en-us/library/gg412814.aspx
    Otherwise it's at the top of the topology builder (the top top part that says Lync Server in the left pane, under the Central Management Server spot in the right pane. 
    For a full decommission article, here's a decent one with screenshots.  As Ben said, if you can advise about the other places we could be more specific.
    http://www.oiboran.com/?p=1073
    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
    SWC Unified Communications

  • Phone edition Aries Polycom CX600 coexistence - Lync 2010 and 2013

    Hi all,
    Currently busy with a Lync 2010 > 2013 migration where Aries Lync phones like Polycom CX 600 (using a blend of USB tethering, PIN authentication as well as common area phones) are involved. Phones have a blend of different CU releases ranging from .4066
    (CU5) to .4451 (CU14)
    User migration must be done in stages. That’s presenting a challenge in that Lync 2010 and 2013 must coexist for some time, yet providing seamless support for Lync phones.
    The normal migration scenario will be based on a site-by-site migration: users are moved from 2010 to 2013, DHCP options for that site are changed to provide relevant Lync phones  the new Lync 2013 pool parameters. HOWEVER, there is a considerable number
    of users travelling across sites, and it’s likely occurrence that a user still on 2010 would travel to a site migrated to 2013 (including phones). And the other way round can also occur.
    Based on this, my questions are:
    1) Can a Lync 2010 user sign-in (USB tethering) on a phone if DHCP is providing options for Lync 2013?
    2) Can a Lync 2010 user sign-in (PIN auth) on a phone if DHCP is providing options for Lync 2013?
    3) Can a Lync 2013 user sign-in (USB tethering) on a phone if DHCP is providing options for Lync 2010?
    4) Can a Lync 2013 user sign-in (PIN auth) on a phone if DHCP is providing options for Lync 2010?
    Also, is there any dependancy on a specific CU version for the sign-in process to succeed? Note all discovery records are strict domain matching compliant. 
    I was hoping LPE would feature a redirect mechanism like with desktop client but based on the very little specific literature available, that does not seem the case. Any advice would be very welcome.
    thanks all.
    Alessio Giombini | Microsoft Solutions Architect | Twitter: @AlessioGiombini
    Lync 2013 Detailed Design Calculator: try it at http://goo.gl/jU1hZR

    Hi,
    You can refer to the following link of “Lync 2010 – 2013 Migration: Lync phone edition devices”:
    http://unifiedme.co.uk/2013/09/lync-2010-2013-migration-lync-phone-edition-devices/
    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there.
    Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
    Best Regards,
    Eason Huang
    Eason Huang
    TechNet Community Support

  • Lync Phone Edition coexistance with lync 2010 and 2013

    Hi Everyone
    I am currently planning a coexistent network between Lync 2010 and 2013 as I need to get 2013 out urgently. My question is around the Lync phone edition and how to get the phone to find the front end to register the phone to depending on which lync
    pool the user is configured to use. Right now all phones are configured with DHCP and are configured to use the 2010 front end server to get its cert provisioned. I also use the HP 4110 and 4120 phones in the office.
    How should I configure DHCP so that I do not cut my user off if they are moved the 2013 pool?
    Many Thanks
    Joe
    Joe

    Hi,
    Check this old Thread
    https://social.technet.microsoft.com/Forums/office/en-US/fca0b7be-124e-4480-ba2f-19ca4eebbd53/phone-edition-aries-polycom-cx600-coexistence-lync-2010-and-2013?forum=lyncvoice
    http://unifiedme.co.uk/2013/09/lync-2010-2013-migration-lync-phone-edition-devices/
    Whenever you see a helpful reply, click on Vote As Helpful & click on Mark As Answer if a post answers your question.

  • Lync 2010 AV-MCU CCCP addConference response

    Hello,
    I have a test C++ application that is acting as a Lync AV-MCU. This application can receive addConference CCCP XML data, but Lync is rejecting my addConference CCCP response with a 401 response.  
    Using the Lync logging tools on the original Lync AV-MCU, I am able to get its addConference CCCP response, but in the trace the XML appears to have already been parsed, so is missing xml namespaces etc. Using that same XML from the server trace, that CCCP
    response still results in a 401 error.
    Is there any way I can log the raw traffic between the AV-MCU and the Lync 2010 server so I can use the same format for my response?  Alternatively, are there any example traces I can use instead?  Note, this is not the CCCP in the SIP SERVICE messages,
    but the data between the Lync 2010 server and the AV-MCU that I am interested in.
    Many thanks,
    Simon

    You will have better luck asking your question at Lync
    developer MSDN forums: http://social.msdn.microsoft.com/Forums/en-US/home?category=uc
    Please mark posts as answers/helpful if it answers your question.
    Blog
    Lync Validator (BETA) - Used to assist in the validation and documentation of Lync Server 2013.

  • Project Pro 2013 client Deployment with Lync 2010 and Team Explorer Excel Issues Following

    Current machines are Office 2010 SP1 or SP2 32-bit
    Just deployed Project 2013 Pro and Std to the existing machines that had Project 2010 Pro or Std.  We selected the full install since people use integration into different tools.
    Results:
    lync 2010 64-bit when attending a meeting prompted user to start using and download the Lync Web Component, which breaks features such as muting, etc.  
    A repair sent to the workstations for Lync 2010 64-bit fixed that.
    Team Explorer 2012 Export to excel from queries gives error Unable to cast COM object of type 'Microsoft.Office.Interop.Excel.ApplicationClass' to interface type 'Microsoft.Office.Interop.Excel._Application'. This operation failed because
    the QueryInterface call on the COM component for the interface with IID '{000208D5-0000-0000-C000-000000000046}' failed due to the following error: The interface is unknown. (Exception from HRESULT: 0x800706B5). 
    Repair of Team Explorer, Office, Test Manager 2012, etc did not assist.  if we go into excel and connect to TFS, we can then retrieve the query data.  Just not from TFS exporting to excel.  Had to unload Project 2013, repair Office 2010
    and rebooted with project off the machine and now it works.   It seems maybe the setup with the shared features and Office tools are breaking something?  We need the ability for VBA and .net functionality, but what could be breaking this?

    Hi,
    Your environment will support 32 bit of Project professional 2013 (x86) as you have Windows and Office of (X86).
    You try to modify registry then you wont face issue.
     The issue when you hit a "1653" is that Windows
    Installer "DisableRollback" is set. Office 2013 requires that "rollback" be enabled. If you are getting a "1653"
    error in your logs as Ken did then the solution is to delete the "DisableRollback" (or set to '0') at the following registry keys:
    HKEY_CURRENT_USER\Software\Policies\Microsoft\Windows\Installer
    HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer
     these are the issues I've seen:
    Scheduler service was stopped. At a cmd window typing "net start schedule" resolves the problem.
    CMD.exe was customized via the following registry key. Solution was to temporarily disable the customization by changing autorun value to autorun_old. 
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Command Processor
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Command Processor
    Permission issues - seems some custom permissions affected Ingram's install which he explained in his previous post.
    Environment variable "ComSpec" had been modified (semicolon added). Fix was to remove the added semicolon (there should be no semicolon).
    The way to identify you are hitting this specific issue is if in the %temp%\OfficeSetup.log there is a mention of "Office64MUI.msi" failing to install with return value of 1603
    If you want to enable verbose logging via the following key, rerun your failed install, and collect all the setup and MSI* logs that will give more information.
    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer]
    "logging"= "voicewarmup"
    kirtesh

  • Lync 2010 and ACE load balancing

    Hi there,
    Has anyone deployed [or will be deploying] Lync 2010 utilising the ACE as a hardware load balancer. The ACE is not {yet] on the Microsoft list of supported devices for this product, but I am told this because of lack of documentation from Cisco.
    The consensus from a few colleagues is that it should work as it did for OCS, which we have already deployed, so assuming that the set up and operation is similar, there shouldn't be much difference in the configurations.
    regards,
    Glenne.

    Hey Glenne,
    It seems you got that working already but I wanted to share this simple sample:
    parameter-map type http PARAMETER
      set header-maxparse-length 65535
      set content-maxparse-length 65535
    ============================================
    interface vlan 112
      ip address 10.198.16.71 255.255.255.192
      alias 10.198.16.124 255.255.255.192
      peer ip address 10.198.16.72 255.255.255.192
      mac-sticky enable
      access-group input anyone
      nat-pool 25 10.198.16.125 10.198.16.125 netmask 255.255.255.0 pat
      service-policy input ANS-MGT
      service-policy input VIPS
      no shutdown
    ============================================
    policy-map multi-match VIPS
      class LYNC_VIP
        loadbalance policy  LYNC_POLICY
        ssl-proxy server SSL_LYNC_TERMINATION
        loadbalance vip icmp-reply active
        nat dynamic 25 vlan 112
        appl-parameter http advanced-options  PARAMETER
    ============================================
    class-map match-all LYNC_VIP
      2 match virtual-address 10.198.16.125 tcp eq https
    ============================================
    ssl-proxy service SSL_LYNC_TERMINATION
      key tac-key
      cert tac-cert
      chaingroup tac-chaingroup
    ============================================
    policy-map type loadbalance first-match LYNC_POLICY
      class class-default
        sticky-serverfarm LYNC_COOKIE
    ============================================
    sticky http-cookie ACE_COOKIE LYNC_COOKIE
      timeout 30
      replicate sticky
      serverfarm LYNC_FARM
    ============================================
    serverfarm host LYNC_FARM
      rserver LYNC_SERVER1 80
        inservice
      rserver LYNC_SERVER2 80
        inservice
    ============================================
    rserver host LYNC_SERVER1
    ip address 10.198.16.93
    inservice
    rserver host LYNC_SERVER2
    ip address 10.198.16.113
    inservice
    ===========================================
    Jorge

  • I uninstalled Lync 2010 and it still launches. How do I uninstall it?

    This is a weird one I know but I need to uninstall Lync 2010 on several laptops.
    My process has been to uninstall it from add/remove programs. It seems to uninstall properly. Note that I think it is a click to run version of Lync.
    However, on a reboot the program is still there and will launch. It no longer has a reference in Add/remove programs. 
    How can I uninstall it properly?

    Hi,
    Please check if Lync 2010 folder is still exist, if exist please delete manually.
    Please also delete information about Lync 2010 (Communicator) in Registry Editor HKEY_CURRENT_USER and HKEY_LOCAL_MACHINE.
    Please also check if Lync 2010 software set to Startup, if set please disable it.
    Best Regards,
    Eason Huang
    Eason Huang
    TechNet Community Support

  • SBC between Lync 2010 and ExUM 2010

    Can we integrate Lync 2010 to ExUM 2010 voice mail if there is a session border controller connected in between them using TLS SIP Trunks?

    Hi, SBC allow different parts of the network to communicate through the use of a variety of techniques such as below, is one of ways connection mediation server to telephone network provider; Integration Lync 2010 with ExUM 2010 rather than make them communication
    together, furthermore, they are need to be making MTLS connection, query contact object from AD and apply dialplan to let inbound dialing.
    NAT traversal
    SIP normalization via SIP message and header manipulation
    IPv4 to IPv6 interworking
    VPN connectivity
    Protocol translations between SIP, SIP-I, H.323
    So if you need to integrate premise Lync 2010 with hosted ExUm 2010, I would suggest you make them integrated as Mark said.
    More information about how SBC worked in Lync 2010, please check this document.
    Multiple Gateway Support:
    http://technet.microsoft.com/en-us/library/gg398971.aspx
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

  • Lync 2010 and Outlook 2013 - not talking!

    I have problemns with Lync 2010 with Outlook 2013 under Windows 8.
    Conversation History is not being saved.
    All the patches are installed.
    When I click on "show more in Outlook" it complains the accounts are not the same. I have two exchange accounts configured within the one Outlook profile. I never had this issue under Outlook 2010.
    ERROR:
    The email address used in your default Outlook profile is different from the sign-in address used in Lync 2010.
    Change your default Outlook profile to match the sign-in address you are using in Lync, and then sign out and sign back in to Lync.
    My default account is the same as my Lync sign-in name.
    I have tried everything.

    Mate,
    There is no issue on conversation history save option, when I use Outlook 2010. 
    The issue only to Outlook 2013 with Lync 2010?  Two observations;
    => Save IM in outlook ( greyed out ) - Lync 2010 client 
    => When I check Lync config information - MAPI is not installed  - Lync 2010 client 
    Could you advice. 

  • Lync 2010 and 2013 coexistence - DNS

    Hi all,
    we are planning to upgrade from Lync server 2010 to 2013.During this mode,what is best to do regarding DNS?
    Should we just keep existing ones and let Lync server proxy users, or do we need to point dns (internal and external) to the new 2013 server?
    Like in Exchange 2010 and 2013 coexistence we had to point all dns to 2013 server,or users wont be proxied.
    These are the DNS:
    lyncdiscoverinternal
    meet,dialin,admin
    _sipinternaltls._tcp.domain.com
    _sipfederationtls._tcp
    sip.domain.com
    Other DNS i might forgot?
    thanks!
    Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you. Thank you! Off2work

    If you don't want to cut everyone over at once, you'll need different FQDNs for external web services between the pools, because mobility and meetings will use them both, regardless of where lyncdiscover and meet point. 
    If you want to keep the same name, that's fine, but you'll have to cut over in one big shot.
    Also, pick a different name for the internal vs external web services.  Mobility uses the external name, even when connecting on internal WiFi, so you'll want to redirect requests on port 443 to port 4443 for that and make it available internally. 
    If you have the same name for the internal web services, then internal requests will also use that path, which can cause issues or at the least route through a reverse proxy for no good reason.
    Correct about pool FQDN being unique, also internal and external web service FQDNs unless you move everyone in one shot and don't care.
    Everything else is pretty much a repoint when you're ready situation.
    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
    SWC Unified Communications
    This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

  • Lync 2010 and Exchange 2007/2013 Co-existence

    Hi,
    I do not work with Exchange, and am only familiar with how Lync 2010 actually interacts with the product.  If today we are working with Exchange 2007, and in the future there are plans to migrate to Exchange 2013, I am assuming there will be some sort
    of co-existence required for a period of time.
    What I am wondering is if anyone has encountered (or is aware of) any issues that may arise as a result of having Lync 2010 deployed in an environment with both of the above versions of Exchange in parallel.
    Would the differences essentially come down to where the user's mailbox was homed?  In other words, would a Lync 2010 user receive the integration features that come with the particular version of Exchange they are homed on?  Or would having both
    versions of Exchange in one environment potentially impact Lync 2010 in some way?
    Thanks so much in advance for any help you can provide, as I have had trouble finding answers so far.

    sorry to reopen the thread...
    Hi all,
    Does anyone know of any update regarding the following link ??
    http://silbers.net/blog/2013/12/19/lync-ews-broken-during-exchange-20132007-transition/

Maybe you are looking for