Lync 2010 Incoming calls are all Anonymous - RCC CUPS

We currently have an integration with Lync 2010 and a Cisco Cups.
Call control and presence are working fine, however it seems the Incoming Caller ID is not being passed to Lync. We can see the caller id on the Phone, but receive "Anonymous Caller is Calling you" on the Lync Toast.
Any ideas what I can check to troubleshoot this?

Hi,
Please make sure you have the normalization rule which converts the user's telephone number field from AD into the E.164 format.
Kent Huang
TechNet Community Support

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All Incoming calls are 'Unknown'

About 6 days ago all my incoming calls are coming in as 'Unknown'. Also my phone calls to my friends/relatives were showing up as 'blocked' or 'private'.
I was on the phone with at&t and they said all my settings were fine. They put me through to apple support and we did a reset of settings on my phone and that resolved my outgoing calls as showing up as 'Blocked/Private' but STILL all my incoming calls are showing up as 'Unknown'. VERY frustrating. What is weird though all my incoming text messages know the name of the contact...why would this not work for phonecalls. ANY suggestions at all on how to resolve? I really don't want to have to try and reset all my default settings again on my phone, but if another attempt at that is suggested I guess I'll try. Please advise.

I have a similar problem although it's only with some numbers showing up as "Unknown". I went to the local Apple store and a busy Genius said it ws an AT&T problem. So I spent an hour on the phone with an real good AT&T tech. 866-700-2105 gets you right to iPhone tech support. He said it was a iPhone issue. So I made an appointment with a Genius. We put my SIM card in a new phone - same problem. I had a person call, whose number shows up as Unknown on my phone call the Genius'iPhone. Caller ID shows the number. So we think it's my SIM card. Off to the AT&T store for a new SIM card. With a new card - same old problem. The ball is back in AT&T's court. I bet you thought there would be a solution here. Sorry.

All my incoming calls are coming up as unknown, even though they are not blocked?

All my incoming calls are coming up as unknown, even though they are not blocked? Any help much appreciated!

We didnt Still happens to some numbers!

Presence status not changed when using Lync 2010 Remote Call Control

Hello,
I'm currently testing the Remote Call Control functionality of Lync 2010. Call management works fine but I'm surprised that my presence status does not change to "In a Call" when the call is established.
OriginatedEvent, DeliveredEvent and EstablishedEvent are forwarded correctly to Lync Client 2010. All responses are "200 OK".
Is there something more to send to Lync Server 2010 so the status of the Lync Client gets correctly updated to "In a Call" ? Or is a plugin for the Lync Client necessary to achieve this ?
Thank you in advance,
Martin

I think there's something missing from your scenario and I don't believe you would need a plugin for this. It's been forever since I've set up RCC with Lync 2010 however. I know this isn't what you're looking for, but I've used this product in
the past to configure Lync and RCC with third party PBXs that don't support Lync/RCC but do have a TAPI interface.
http://www.estos.com/products/drivers-middleware/callcontrolgateway400.html I've been able to get a free trial before and it worked like a charm for an old 3COM phone system. If you can get a trial it might help you compare apples to apples provided
you have a TAPI driver for your PBX.
For more details on what happens behind the scenes, you might have some better luck in the MSDN dev forums:
http://social.msdn.microsoft.com/Forums/en-US/home?category=uc
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications
This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

Incoming calls are going directly to Voicemail, Iphone 5S

I switched phones from an Iphone 4 to this Iphone 5S and my incoming calls are going directly to voice-mail and not ringing the phone. The only app I downloaded that is different from my Iphone 4 is the GroupMe app, but I don't know if that is necessarily the cause. Anyone have a suggestion? thanks

Hi,   I don't know if this info will help many, but for a few it may. I had this problem over the weekend. Called Tech Support 2x, they tried everything, resetting,, *73, *228, *900 , there were no "do not disturb" settings, etc.   They prepared a work ticket for the next level of help.
Meanwhile, I couldn't figure out what changed all of a sudden. I knew I had no calls coming in after accessing my voicemail. I looked at my recent calls and noticed i had dialed a *83 prior to the voicemail *86. Fat thumbs. I remember years ago, having the features of *83 for do not disturb and *84 to stop the feature.   Just for giggles, i dialed *84, tried from another phone calling my number and WHOOLA, it came thru.
If anyone has these issues, try the *73 first. But just for the heck of it, do *84 as well. Takes half a second.   If those dont' work, then call Tech Support. I wanted to share to help at least some of you as I understand the frustration of not having incoming calls. I even called Tech Support and shared the info. As this was not an option given to me from Tech Support, but then again, i don't believe *83 or *84 is offered anymore. I just dated myself, but hope it helps others !

Today i updated my i phone 4 to new update IOS 5.1 and now when incoming calls are coming in my phone is not ringing and i have no click noises on my keypad.

Today i updated my i phone 4 to new update IOS 5.1 and now when incoming calls are coming in my phone is not ringing and i have no click noises on my keypad.Even though i have been into my settings to check if on. can anyone help?

Have you checked your sound prefs after you updated the OS? It's possible they got changed during the update.

Just Updated iPhone 3GS to iOS5, Can't receive any incoming calls at all

Hi, I just updated my phone to iOS5 and now, I'm having these troubles.
- Can't receive any incoming calls at all
- The incoming calls directly goes to voice mail greeting
- No incoming rings & no missed calls alerts
- Also noticed the incoming text with 4 to 5 hours delays
- Sometimes 3G network get lost
The reception (status bar) is good level, can make outgoing calls okay and can send text okay.
I did try reset the network setting and it seems working a few hours then went back to troubles (mentioned above).
I've done 3 or 4 times reset but none have been resolved yet.
Anyone having a same issues?
I have
iPhone 3GS with iOS5
Network with O2 UK
Thanks,

After reset "All network settings" a several times, it seems working but few hours later it 's been gone back to troubles again.
Is this related to iOS5 or O2?
I've contacted the network carrier several times but no-one yet get back to me.
Any ideas, please helps.
Re: iOS5 updated and all incoming calls going straight to voicemail

UC520 SIP trunk unable to make outgoing calls, incoming calls are ok

I have an new SIP trunk set on an UC520 and the incoming calls are ok, but the outgoing calls are getting an busy tone(not working).
The bellow trace is showing that the cause is "No route to destination (3) ". The question is this route has to do with the firewall(ip routing) or with the voice translation rules?
001866: //3439/91242E51926F/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x843CE50C
State of The Call        : STATE_DEAD
TCP Sockets Used         : YES
Calling Number           : 0777777777 <- main sip number
Called Number            : 0888888888 <- called number
Source IP Address (Sig ): 0.0.0.0
Destn SIP Req Addr:Port : 0.0.0.0:0
Destn SIP Resp Addr:Port : 0.0.0.0:0
Destination Name         :
001867: //3439/91242E51926F/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC)    : 3
Disconnect Cause (SIP)   : 200

Hi Emil,
I've added bind control and media interface but outgoing calls are the same blocked, strange thing is that the cause is still no route to destination (3)
but
UC_520#show sip-ua status
SIP User Agent Status
SIP User Agent for UDP : ENABLED
SIP User Agent for TCP : ENABLED
SIP User Agent for TLS over TCP : ENABLED
SIP User Agent bind status(signaling): ENABLED 10.10.10.5 <- fa0/0 IP address
SIP User Agent bind status(media): ENABLED 10.10.10.5 <- fa0/0 IP address
SIP early-media for 180 responses with SDP: ENABLED
SIP max-forwards : 70
SIP DNS SRV version: 2 (rfc 2782)
NAT Settings for the SIP-UA
Role in SDP: NONE
Check media source packets: DISABLED
Maximum duration for a telephone-event in NOTIFYs: 2000 ms
SIP support for ISDN SUSPEND/RESUME: ENABLED
Redirection (3xx) message handling: ENABLED
Reason Header will override Response/Request Codes: DISABLED
Out-of-dialog Refer: DISABLED
Presence support is DISABLED
SDP application configuration:
Version line (v=) required
Owner line (o=) required
Timespec line (t=) required
Media supported: audio image
Network types supported: IN
Address types supported: IP4
Transport types supported: RTP/AVP udptl

Incoming calls are being blocked

Some of my incoming calls are being blocked and when I try to answer them they go to voicemail. I can't seem to find a reason for this and I have not found a way to stop this from happening. Sorry I have a iPhone4 with the latest software and firmware.
Thank you
Regards
dennisl

Either the tower you are connected to has no channels available, the MTSO it connects to is overloaded, or you have 3G turned off or it isn't available where you are located. While 3G supports simultaneous voice and data EDGE does not, and data takes precedence. So if you are using data at the time someone calls you the call will be diverted to voicemail.

SPA122 FW upgraded to 1.2.1 (004) now all incoming calls are droped

I upgraded my SPA122 to Version 1.2.1 (004) and Now all my incoming (inbound) calls are dropped "Status: 480 Temporarily Not available"
Outbound calls are working Ok.
With the same config and with FW 1.1.0 (011) all was working Fine.
Is there any way to donwgrade to the previous "working" FW version ?

I'm sorry, don't want be rude, but i can't post my config on a public forum.
I just want a "Working" way (Not the ones listed on admin guide) to Downgrade the FW to the previous "Working Good" version.
Thanks for your interest in my Problem.
Attached the "debug Log" from the SPA122

About 1/4 of all incoming calls are not connecting

Using 3G or Edge (with full signal), I am experiencing a problem with one of every few incoming calls. The phone rings but when I answer it, I only hear my own echo, if anything at all. When the person calls back (or I beat them to the punch), they say that my phone didn't even ring so they hung just up and redialed or, in some cases, answered my call if I called them back.
I've got version 2.1 and everything else seems to be working fine. Any ideas?

Hi Jay,
Are you using any accessories with the iPhone? Do you see the issue when not using bluetooth headset, car kit, stereo headset, protective case?
Does the iPhone have the same issue in all locations?
If you haven't already try to reset the iPhone. http://docs.info.apple.com/article.html?artnum=305743
You can also restore the iPhone and set it up as a new phone. http://docs.info.apple.com/article.html?artnum=305744
Jason

I can call out but all incoming calls are going directly to VM with no signal that I missed a call or have VM. I can send/receive text messages from other iPhone/iPad/iTouch users, I am assuming this is really "iMessage." Is it apple software?

I have spent hours on the phone with Apple and AT&T. I went thought reset, on/off, etc, etc with both companies to no avail. Each company pointed fingers at the other....as being the source of the problem.
Problems: Suddenly ALL incoming calls were going directly to VM with no signal I missed calls and/or had VM. I was also unable to receive all Text Messages...Oddly, I could send text messages to anyone (even non-apple users but I could not receive their responses)........then I when I got home I started receiving text messages from other apples users ONLY. I assume now - iMessage kicked in and I could text (send/receive) other iPhone/iPad/iTouch users ONLY. ....yes, I could still (send) text messages to my husband's blackberry (he received my messages fine) but my phone would NOT receive his text respones.
Finally, I googled the problem and found this community where other people have had the exact same problems! One person said he "turned off 3 G" which was the solution for him....so I did the same and VIOLA! My problem solved! Nevermind the fact that I pay for 3G and cannot use it....so here's my question, if 3G is the problem on my phone is this an APPLE issue or a NETWORK problem? Do I purchase a new phone and slip in my same SIM card and hope the same does not occur or do I get a whole new SIM card and phone? What is the long term resolution to this problem?
I am happy however to find that my problem is NOT an isolated incident and wish Apple or AT&T had told me this is not so uncommon because I thought (based on the baffled response from Apple) that this has never occurred before. Where is Steve Jobs when we need him?

jsavage9621,
It pains me to hear about your experience with the Home Phone Connect. This device usually works seamlessly and is a great alternative to a landline phone. It sounds like we've done our fair share of work on your account here. I'm going to go ahead and send you a Private Message so that we can access your account and review any open tickets for you. I look forward to speaking with you.
TrevorC_VZW
Follow us on Twitter @VZWSupport

Not all incoming calls are rejected

I've searched other posts and have not found a similar problem. I can call my Skype number from my cell phone, my daughters phone and get through every time. But it seems that calls from outside my area code cannot get through. Sometimes they report a busy signal or just a few rings then the call drops. I've checked my firewall but if my calls are getting through.... Could the problem be the recent upgrade to Windows 7 Professional SP1. ??? I am missing important calls I'm sure from customers that do not have my cell number.

Hi, Kenny1955, and welcome to the Community,
Sounds like a call routing issue. Please send a private message to me with as much detail as possible listing the numbers or exchanges from which people may have reported to you that their calls did not get through to your Skype Number as well as the carriers in question, if known (mobile or wireless network as well as fixed line).
Thank you,
Elaine
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Alerts only working half the time, phone only rings half the time on incoming calls,settings all ok

my alerts for text messages, vip emails and voicemail are only sounding half the time and same with phone ringing on incoming calls...have checked settings, all are ok, have powered phone down and back up..any suggestions why i dont get alerts and phone ring all the time?

You can use http://support.apple.com/kb/ts5180. if that does not work you have to do repair.

Incoming calls are not finding contact records

I just upgraded phones from a 3GS to a 4S. The contact records transferred over and call history did as well.
But the call history and incoming calls only show the number, they do not show the contact information. In the contact record, the phone numbers are missing the phone formatting, the () around the area code, etc.
I tried opening the record and saving it to see if it would add the formatting. It didn't. I really don't want to type in each phone number again.
Any ideas?
Thanks in advance

Hi Andy,
I just resolved this problem and I think I have the fix for you. First, when you upgraded from the 3GS to the 4S, did you switch carriers (from AT&T to Verizon for example)? I did and had the same problem you are experiencing. Here is the fix:
1. If you are using Verizon, open the Phone app and dial *228. You will be connected with Verizon's programming system. When prompted, press "1" for "Program or Activate Your Phone".
2. You will have to wait listening to music while the system upgrades your programming. Wait until the system says something like "Your settings or programming have been updated". Then disconnect the call.
3. Open the iPhone Task Manager (double tap the "Home" button). Make sure that you see the Message, Phone and Contact applications. If you don't see one of those apps, go back and open them in the main menu screen.
4. In the Task Manager, press your finger on one of those three apps (Contacts, Phone, Messages) until all the apps start to jiggle. Delete the Messages, Contacts and Phone apps (don't worry, they are still on your phone).
5. Wait about three minutes, then go back to the Main Menu screen and open the Messages app. Everything should be fine. As it will be in the Contacts app.
That's it! Worked for me. Hope for the same with you.
Stefan

Lync 2010 Incoming calls are all Anonymous - RCC CUPS

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