Lync 2013 Address Book

Hi,
I am having a little bit of trouble with the way contacts are displayed on the Lync 2013 Client, for me to add a user I have to pick from an outside organization. And enter the sip address manually. Is there something I need to change at AD level or on the
Lync FE? All enabled users are within the same domain.
Thanks!

Hi,
Would you please elaborate your issue?
To update address book information on Lync Server, Execute Update-CsAddressBook
to trigger the Lync Server to synchronize current Active Directory information in the SQL database into the downloadable client and device address book files.
More details:
http://blog.schertz.name/2010/09/updating-the-lync-2010-address-book/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there.
Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Similar Messages

Lync 2013 - Address Book Synchronization Issues for External Users

I recently deployed Lync Server 2013 in my organization. Everything works fine except for the address book synchronizing issues and the mobility access. I would really appreciate if someone could share their knowledge as I have done lot of troubleshooting,
not sure if I have missed something. Please note my setup below for the External Web Services.
Lync Front End:
Listening: 8080 4443
Published: 80 443
I have published my External Web Services URL and the following ports are open: 4443, 443, 8080
When I look at the Lync Client Configuration, ABS Server External URL is pointing to https://lyncexternalweb.domain.com:443/abs/handler. However, GAL Status is still pointing to my internal Front End FQDN: https://internal.domain.com:443/abs/handler.
For machines that are joined to the domain, the address books synchronizes with no issues. For machines that are not joined to the domain and for external users, GALContacts and GALContacts.DB files are not event generated for the users profiles.

Hi Anthony,
Please note the findings below:
1. I was checking the Lync Client configuration on one of the PC that is not joined to the domain, still on the domain network via site to site VPN connection. I noticed that the Connected Lync Server varies: sipinternal.domain.com, sipexternal.domain.com,
lync.domain.com (Pointing to the Edge Server IP).
2. Edge Server External Settings: Single IP address with the FQDN set to lync.domain.com for all 3 services and the following ports configured. Access Edge Service: 5061, Web Conferencing Edge Service: 444, A/V Edge Service: 443 with NAT enabled public
IPv4 address. I have checked the replication status between the Front End and Edge Server, it is up to date.
3. In regard to the https://lyncdiscover.domain.com, I don't have the lyncdiscover.domain.com published, but it is pointing to the NAT enabled public IPv4 address which is assigned for A/V Edge Services.
4. For the port forwarding, I am using the Cisco Meraki router.
Please advise if there are there is something that I am missing.
Thanks!

Lync 2013 Address Book and Group Expansion

Hello Everyone,
We have just recently published our Lync 2013 through reverse proxy (TMG).
The following links dialin.schs.sharjah.ae and meet.schs.sharjah.ae are viewable externally. However when we try to browse
https://lyncs.schs.sharjah.ae/abs or
https://lyncs.schs.sharjah.ae/abs/handler and
https://lyncs.schs.sharjah.ae/GroupExpansion/service.svc I get a 403 Forbidden Access Error
But when I try to browse the sites internally Group Expansions works and for Abs I get the same error. Is there any way on how to resolve this issue
Regards,
Sheldon
MVI - Most Valuable Indian

Hi Sheldon,
I'd say TMG issue here. What you should be getting is a prompt for Authentication (from external)
There are a few points to consider..
On the Web Publish Rule - To Tab make sure:-
- that the rule applies to the external web services FQDN (as in Topology builder)
- that the internal site name is the Front End Pool FQDN
- that the "Forward the original host header.." is checked
- that the "Requests appear to come from the Forefront TMG.." is selected
on the Public Name tab add:-
- the meet URL
- the Dialin URL
- the External Web Services URL
- the Lyncdiscover URL
On the Authentication Delegation tab make sure that you select "No Delegation, but client may authenticate directly"
and on the Bridging tab make sure of the port redirects 80 to 8080 and 443 to 4443
On the Listener check the following:-
- Authentication tab set to "No Authentication"
One final comment about TMG is that often even after publishing a rule you may find that it hasn't synced. Once you apply a rule in TMG ALWAYS go to the
Monitoring option and check the status. Don't even bother testing your rule until it says "Synced"
http://lyncsorted.blogspot.co.nz/search/label/TMG
If this helped you please click "Vote As Helpful" if it answered your question please click
"Mark As Answer" | Blog lyncsorted.blogspot.com

How lync 2013 addressed the new public certification standards

Dear All,
My AD domain name is "domain.local" .
I’m planning to implement lync 2013 and I need to know how lync 2013 addressed the new certificates standard regarding the non-registered domain name like my domain “Domain.local” ?
So can I generate the certificate for lync services without “.local” domain or my certificate should include my lync servers internal names ?
Or should I consider changing my domain name to domain.com cuz lync certificate should have internal domain names?
BR, Mohamed Wahab "Egypt Cyber Center"

Hi mohamed.wahab,
For non-domain joined PCs, you need to install the internal root certificate on them.
For mobile phone and tablets, you do not have to install the internal root certificate, because they always connect to the Lync server through Reverse Proxy, regardless of where the origination
point is—internal or external.
Best regards,
Eric

Outlook 2013 Exchange 2013 Address Book Error 0x8004010F : The operation failed. An object cannot be found.

Hi,
We have Exchange 2013 running in our network, and are using Outlook 2013 on all PCs. We added some users several weeks ago, and they are not showing up in the Address Book. When we try to download the Address Book in Outlook, we receive the error 0x8004010F
: The operation failed. An object cannot be found.
Please let me know how I can start to troubleshoot this.
Regards,
Chris

Hi
There is a multiple reason to receive an error 0x8004010f, it is just a generic MAPI error.
Let’s check all settings are configured the way it is supposed to be: -
1.   Make sure the authentication setting is set up properly by using this command: -
Get-OabVirtualDirectory -ADPropertiesOnly | ft Identity, *Auth* -AutoSize
2.   Check URL’S are configured properly: -
Get-OabVirtualDirectory -ADPropertiesOnly | ft Identity, *url* -AutoSize
3.   Check the location of OAB: -
C:\Program Files\Microsoft\Exchange Server\V15\ClientAccess\OAB
4.   Now find out the location of the database on which the Arbitration mailbox resides: -
Get-Mailbox -Arbitration | where {$_.PersistedCapabilities -like “*OAB*”} | ft Name, Servername, Database
Get-MailboxDatabaseCopyStatus MGUxxx
5.   It is also important to ensure all database has the OAB set up properly for this use CMDLET: -
Get-MailboxDatabase | Ft Name, *book*
6.   If one or more database does not have OAB setup, then use CMDLET to set OAB for it: -
Get-Mailboxdatabase | Set-MailboxDatabase -OfflineAddressBook “Default Offline Address Book”
7.   If the issue is affecting only one or specific set of users, then check they have an OAB specified on their account: -
Get-Mailbox abc.xyz | fl Name, OfflineAddressBook,Database
Please correct me if the information that I am having is wrong.
Reply awaited.
Thanks and regards
Ashish@S
Ashish@V

Lync 2013 - How to find out if the Full or the Delta address book file is being downloaded

Hello
We have had various issues since upgrade to Lync 2013, specifically, Lync 2013 address book generation and download (bandwidth usage impact).
I was wondering if there is a way to find out which version of AB is downloaded; FULL AB or the Delta file ?
Thanks for your assistance,
Luca

Full address book contains a large set of user and contact object attributes.
Delta files contain incremental updates.
If a client is accessing the URL for the first time and successfully connects, the client attempts to download the current full data file. On subsequent days, the client attempts to download
a delta file based on the last full synchronization date.
Open Lync Configuration Information, check the ABS Server URLs, you can determine where the address book information comes from.
Lisa Zheng
TechNet Community Support

Address Book and Normalizaion rules

We have LYNC 2010 Enterprise Pool (in merged topology with OCS 2007 R2 ENT Pool) with Enterprise Voice deployed with dedicated Mediation servers and SIP trunking. We have moved all users onto LYNC Pool with mixed clients ( LYNC 2013, LYNC 2010 and COS 2007
R2 clients).
We have an issue with Address books for different clients. We are seeing different phone entries for the same user if we connect through different client versions. For example if i connect to LYNC pool with LYNC 2013 client, i can see work number as 123-456-7890
and +1234567890 (dual entry) , home number and mobile number of the user, where as if connect with LYNC 2010 client, i am seeing single work number (without + sign), different home number and dual entry for mobile number...same issue by connecting
through OCS 2007 R2 client ( different format / entries).
I am not sure from where these phone numbers published from. As we have single LYNC pool, Address book should be same.I don't see some of these phone entries in AD attributes, not sure from where we are getting.
Is there any way we can standardize these phone entries and formats across all clients?
As we are planning to enable EV for all users, it will be difficult if these entries and formats are different.
For example, if we click to call +1234567890 phone number, it is routing as International number and failing...
One more issue, if we don't add 1 to call US number (like 234-567-8901), the call is failing.
Any help to resolve these issues are much appreciated. Thanks in advance for your help.
Tek-Nerd

It seems that you didn’t use E.164 format phone number in your AD attribute.
If so, you need to create new text file named Company_Phone_Number_Normalization_Rules.txt in the ABFiles directory to normalize the phone number in AD attribute to E.164 format phone number.
Check the details at
http://blog.schertz.name/2010/09/lync-2010-address-book-normalization/.
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make
sure that you completely understand the risk before retrieving any suggestions from the above link.
Lisa Zheng
TechNet Community Support

Presence unknown Lync 2013

Hi,
We need to change the sip address of a user. we use Lync 2013
in holland you can choose your lastname of your partner when married.
This will result in a Active directory name change and also the email and sip address will change.
for the email i use a second smtp address.
Example [email protected] after marriage it will be [email protected]
If the sip address is changed we have an presence unknown issue.
How can i solve this?
Thanks Guido

Hi,
If you want to update address book on Lync Servers, you can run
Update-CsAddressBook to trigger the Lync SERver to synchronize current AD information in the SQL database into the downloadable client and device address book files.
The on Lync client computer, delete user profile with the following path:
%UserProfile%\AppData\Local\Microsoft\Office\15.0\Lync
Then test the issue again.
More details:
http://blog.schertz.name/2010/09/updating-the-lync-2010-address-book/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there.
Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Need Help with fixing our Address book in Lync 2013 (cert issue?)

Updated our external (digicert) certificate last month. Tried doing it with the Certificate wizard but it failed and disconnected all our users from Lync. Had to restore the snapshot to get it
to work. Did some googling and found that I could just update IIS with the new cert and all is good.. YAY! (or so I thought.... )
Since then users are no longer able to download the address books (galcontacts etc).
If I put my client policy to websearchonly I cant look up anyone either.
If I test-csaddressbookwebquery it fails with a 500 internal server error
If I look at the IIS logs on the front end server I see many POST /groupexpansion/service.svc/WebTicket_Bearer lines getting 500 errors as well.
Also in the IIS logs /WebTicket/WebTicketService.svc/cert is 200 (OK?)
Also in the IIS logs when what I think are requests to get the delta files for the address book GET /abs/handler/C-13e1-13f8.lsabs gives a 401 error.
Finally (?) get-cscertificate lists 2 certs (both from our internal CA). One is used for Default,WebservicesInternal, WebservicesExternal and the othe ris the OAuthTokenIssuer.
Any thoughts would be really great.. I have been bangin on this since Tuesday.

What are you using as a reverse proxy? Sounds like your Front End was only using internal CA certs, so if they haven't expired you shouldn't need to change the cert assignment. Install the new digicert certificate on your reverse proxy (guessing the edge
probably expired as well?, so that cert will need to be updated.) On the Front End run the certificate wizard and assign the corresponding internal certs to the services to correct the changes you did in IIS.
My guess was the certificate wizard didn't like you assigning the digicert to the Webservices internal and default service due to an internal namespace or missing SAN entries.
You can use Digicert's
certutil on the server: https://www.digicert.com/util/ to
validate certificate installation (how to test Private Key and Revoke list: http://www.digicert.com/util/utility-test-private-key-and-revocation-status.htm).
Please mark posts as answers/helpful if it answers your question.
Blog
Lync Validator - Used to assist in the validation and documentation of Lync Server 2013.

LYNC Server 2013 LS Address Book and Distribution List Expansion Web Service error - Event ID 62005

Hi,
Recently, I found some of LS Address Book and Distribution List Expansion Web Service error from Lync 2013 Front End Server, kindly advise help how to solve it. many thanks
Distribution List Expansion Web Service failed to initialize.
Exception: The server is not operational.
Cause: Unexpected exception occurred during initialization.
Resolution:
Examine exception details in event to determine the resolution.
Best Regards
Thomas

Hi,
You can do the following steps to solve the issue:
Please double check the Windows Firewall is turned off.
Please check if the CMS replication update to the latest version.
Make sure Lync Server update to the latest version.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Address book works in Lync Mobile 2010 but not in 2013

Hello,
I successfully deployed external access with an Edge server and Reverse proxy in my environment, but I have a problem with contact search for my Lync 2013 iPhone users. Everything works, except they can't search new contacts. When they try, they have the
following error message "We can't connect to the server right now. Please try again."
The funny thing is that when I do the same with the Lync 2010 iPhone app, it works instantly.
Any idea with that problem ?
Thanks
Alfonso

Hi Alfonso,
Did you sign in with the same account with Lync 2010 for Iphone and Lync 2013 for Iphone?
Please check the user can access the address book service first.
You can run the command Test-CsAddressBookWebQuery with parameter External.
For the usage of the command, you can refer to:
http://technet.microsoft.com/en-us/library/gg398773.aspx
Best Regards,
Lisa Zheng
Lisa Zheng
TechNet Community Support

LYNC 2013 generating Full Address book files but not the delta ones

Dear Experts,
I have noticed after I installed a new LYNC 2013 pool that the SQL share for address book is only showing F-xxxx for full downloads of address book but I am not seeing the D-xxx delta files which is causing my client not to receive the GALContactDelta file.
This new pool is an enterprise LYNC 2013 and I am currently testing to move from LYNC 2010. I have only one Address Book configuration policy and I did not create any new policy for the new pool/site. Any suggestions where to check the cause is appreciated.
Regards,
A. Zaher
A. Zaher

Hi,
If the address book contains over 50K entries, the client maintains a separate delta database GalContactsDelta.db and index GalContactsDelta.db.idx for GAL contacts, and periodically merges
updates into its main database GalContacts.db.
http://technet.microsoft.com/en-us/library/ee323492(v=office.13).aspx
Thanks,
Simon Wu
TechNet Community Support

Outlook 2013 Not Responding and Offline Address Book Issues with Office 365

Around 3 months ago I setup a small business with Office 365 for email. They have 10 PCs, all running newly installed Windows 7 Professional 64-bit, eight with Office 2013 and two with Office 2010. All are connected to a local domain (Server Essentials
2012) with a single internet connection through a new TP-LINK router. Each user logs into their own PC only.
The network runs perfectly, internet connection is good but there seems to be RANDOM, INTERMITTENT issues with email not being SENT from Outlook every so often. Email will sit in the outbox for up to an hour sometimes before, eventually, being sent. Incoming
email seems ok, although this is more difficult to tell. At others times, email will be sent instantly - the size of the message and any attachments makes no difference.
The issue has happened at some point on every one of the PCs but no particular PC/user seems worse than any other. When email is stuck on one user's PC it can still be sent ok by other users at the same time - so the internet connection is not down. Users can
can always login to the OWA service ok and iPhones etc. all sync ok even when email is stuck in the Outbox.
To debug the issue I have worked on one particular user's PC and carried out the following changes -
Changes that made no difference
I have checked the router. A SPI firewall is available on the router but this is switched off.
I have changed the MTU on the router with no effect.
There are no unsual add-ins to Outlook
Outgoing email virus scanning is disabled
Outlook is NOT integrated with Lync
The OST file is around 1.7 GBytes is size.
I have recreated the Outlook profile twice but this made no difference
Switched OFF "Cached Exchange Mode" - this made things worse !
The Outlook address book is set to \Offline Global Address List
I have disabled with Windows firewall on the client PC - no change
I have adjusted the KeepAliveTime for packets in the registry of the PC to 20 minutes
Changes that reduced the frequency of "Not Responding"
I have changed the Outlook automatic Send/Receive time from 30 to 10 minutes - this seemed to help
Possible Related Problem
I have attempted to download the offline address book manually - this hangs at "Copying offline address book template file" in the Send/Receive dialog and there a NO OAB files in the data file location on the PC.
So the only measure that has so far "helped" has been the Outlook Send/Receive time change - now set to 10 minutes. Even so, Outlook will occasionally go "Not Responding" for 30 minutes or more (no windows active - only option
is to close and reopen Outlook).
There does seem to be a problem with the Offline Address book. I can download this ok for this user on my home PC (Outlook 2010) but this will not download manually on the work pc with Outlook 2013 (despite following all the debug steps above).
On work PC I can see literally hundreds of "Schannel" errors in the Windows System event logs -
Error - Event 36888 Schannel
The following fatal error was generated :10
The internal error state is 10
These errors occur every 2-4 minutes continually all the time Outlook is running. When Outlook is closed the "Schannel" errors stop !
Can anyone suggest what else to try, please ?
I have already investigated this issue on the Office 365 Community Forum, and the Outlook forum and they suggested that it was a client (i.e Outlook) issue and that I should post here for further information.
Thanks for reading !

An update to this problem.
I brought one of the office PCs back to my home network and connected it up there. With no changes to the PC I was immediately able to download the Offline Address Book without errors.
This suggests to me that there must be some problem with the internet connection or router setup in the office environment.
The router is a TP-LINK W8970. The internet connection is PPPoA. I have seen some suggestion that an SPI firewall can cause issues. This router has an SPI firewall but this feature is disabled on the router.
While investigating this issue I have frequently been connected remotely to an office PC - sometimes for up to an hour or more. During these periods I have not experienced any connection dropouts so the actual internet connection seems to be ok (i.e. it is
not dropping out).
However, something seems to be preventing the Outlook client from connecting properly with the Office 365 Exchange server in the office environment - or something is dropping the connection to Outlook. Does anyone know of any router settings that might affect
this ?
I could try changing the office router but I do not have a spare available. Can anyone suggest a reasonably low cost, currenbtly available router that they know definitely works in the Office 365 environment so that I could buy this for test purposes ?

Exchange 2013 Offline Address Book generat failure Event ID 17004

Hello guys,
i met the following event id when I tried to update the offline address book on my mailbox server (Exchange 2013),
i have done the troubleshooting steps as below,
1 Reboot the mailbox server
2 restart the mailbox assistant service
I'd like know what can i do next step?
       Generation of OAB "\Default Offline Address Book" failed.
Dn: CN=Default Offline Address Book,CN=Offline Address Lists,CN=Address Lists Container,CN=zteservices,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=zteservices,DC=eu
ObjectGuid: a603acd4-ea74-47c3-88a5-ebf25cbc663a
Stats: S:OAB='\Default Offline Address Book';I32:Status=2147500037;Dt:StartTime=2014-02-04T14:50:14.9300281Z;Dt:EndTime=0001-01-01T00:00:00.0000000;S:DC=ztedomain01.zteservices.eu;I32:Total.Records=1908;Ti:TimeWritingFiles=00:00:04.7035164;S:Wasted=False;Ti:Al.Unsorted.LdapElapsedTime=00:00:04.6206741;Ti:MailboxDownload.StoreRpcLatency=00:00:00.0160000;I32:MailboxDownload.StoreRpcCount=6;Ti:MailboxDownload.CpuTime=00:00:00.0312500;Ti:MailboxDownload.ElapsedTime=00:00:00.0496183;I32:Template.FS.BytesRead=1499956;I32:Template.FS.BytesWritten=2216646;Ti:Template.FS.Reading.ElapsedTime=00:00:00.0077045;Ti:Template.FS.Writing.ElapsedTime=00:00:00.0285458;Ti:Template.CpuTime=00:00:03.2031250;Ti:Template.ElapsedTime=00:00:04.7140032;I32:AL.Unsorted.FS.BytesRead=0;I32:AL.Unsorted.FS.BytesWritten=1874031;Ti:AL.Unsorted.FS.Reading.ElapsedTime=00:00:00;Ti:AL.Unsorted.FS.Writing.ElapsedTime=00:00:00.0224695;Ti:AL.Unsorted.LdapLatency=00:00:14.1220000;I32:AL.Unsorted.LdapCount=4844;Ti:AL.Unsorted.CpuTime=00:00:09.8125000;Ti:AL.Unsorted.ElapsedTime=00:00:23.4694472;I32:AL.Sorted.FS.BytesRead=1866395;I32:AL.Sorted.FS.BytesWritten=1866419;Ti:AL.Sorted.FS.Reading.ElapsedTime=00:00:00.0157892;Ti:AL.Sorted.FS.Writing.ElapsedTime=00:00:00.0104285;Ti:AL.Sorted.CpuTime=00:00:00.0468750;Ti:AL.Sorted.ElapsedTime=00:00:00.0573755;I32:AL.Compress.FS.BytesRead=1866407;I32:AL.Compress.FS.BytesWritten=1866407;Ti:AL.Compress.FS.Reading.ElapsedTime=00:00:00.0009518;Ti:AL.Compress.FS.Writing.ElapsedTime=00:00:01.3330312;Ti:AL.Compress.CpuTime=00:00:01.3593750;Ti:AL.Compress.ElapsedTime=00:00:01.3756676;I32:DiffGen.FS.BytesRead=0;I32:DiffGen.FS.BytesWritten=0;Ti:DiffGen.FS.Reading.ElapsedTime=00:00:00;Ti:DiffGen.FS.Writing.ElapsedTime=00:00:00;Ti:DiffGen.CpuTime=00:00:00;Ti:DiffGen.ElapsedTime=00:00:00.0155622;Ti:AL.Total.CpuTime=00:00:11.2187500;Ti:AL.Total.ElapsedTime=00:00:24.9209864;Ti:Total.CpuTime=00:00:14.5468750;Ti:Total.ElapsedTime=00:00:29.8092411;;
System.NullReferenceException: Object reference not set to an instance of an object.
   at Microsoft.Exchange.OAB.BaseStream.Seek(Int64 offset, SeekOrigin origin)
   at Microsoft.Exchange.MailboxAssistants.Assistants.OABGenerator.DiffFileGenerator.ReadFileHeader(Stream stream, Byte[] buffer, Int32& numberOfBytesRead, UInt32& crc)
   at Microsoft.Exchange.MailboxAssistants.Assistants.OABGenerator.DiffFileGenerator.CreatePatch(Stream diffStream)
   at Microsoft.Exchange.MailboxAssistants.Assistants.OABGenerator.DiffFileGenerator.GenerateDiffFile(FileSet fileSet)
   at Microsoft.Exchange.MailboxAssistants.Assistants.OABGenerator.OABGenerator.GenerateDiffFile(OABFile addressListFile, OABFile oldFile)
   at Microsoft.Exchange.MailboxAssistants.Assistants.OABGenerator.OABGenerator.GenerateAddressListFiles(ADObjectId addressList, String habRootLegacyDN)
   at Microsoft.Exchange.MailboxAssistants.Assistants.OABGenerator.OABGenerator.Generate()
   at Microsoft.Exchange.MailboxAssistants.Assistants.OABGenerator.OABGeneratorAssistant.ProcessSingleOAB(MailboxSession mailboxSession, IConfigurationSession perOrgAdSystemConfigSession, OfflineAddressBook oab, SecurityIdentifier mailboxSid, String
mailboxDomain)
Exchange Lync Sharepoint

Hi,
Do you mean the new Offline Address Book has been set to default and can be updated successfully? And now, the new issue is that send/receive hang on "Offline address book Connecting to Microsoft Exchange" and will never finish. Is it right?
The following link is a general discussion thread about the same issue. Please refer to it for more helpful suggestions or you can run Test E-mail AutoConfiguration tool and collect some error descriptions to open a new case
for more troubleshooting.
http://social.technet.microsoft.com/Forums/exchange/en-US/548f2ecc-faae-4744-8b33-7de536196d7d/sendreceive-hang-on-offline-address-book-connecting-to-microsoft-exchange-and-will-never-finish?forum=exchangesvrgenerallegacy
Thanks,
Winnie Liang
TechNet Community Support

Lync client can't fetch the address book files

Hi,
We have 3 FE Lync 2010 servers. All the clients are giving an error "cannot synchronize with the corporate address book".
I can access Internal Web services URL and download the AB file. I have also made an entry for Lync Internal web services in the host file and signed into the Lync. Then the client was able
to download the Address book files successfully. Any ideas to resolve this.?
Thank you !

Force a contact list update to make sure that your information is synchronized. To this, follow these steps:
Locate one of the following folders, depending on your operating system:
For Lync 2013:
Windows 7 and Windows 8: %localappdata%\Microsoft\Office\15.0\Lync\sip_<sign-in name>
For Lync 2010:
Windows 8, Windows 7, or Windows Vista: %localappdata%\Microsoft\Communicator\sip_<sign-in name>
Windows XP: %userprofile%\Local Settings\Application Data \Microsoft\Communicator\sip_<sign-in name>
Delete the following files:
Galcontacts.db
galcontacts.db.idx
CoreContact.cache
ABS_<sign-in name>.cache
Mfugroup.cache
PersonalLISDB.cache
PresencePhoto.cache
Restart Lync, and then wait for 30 minutes for resynchronization to finish
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer"
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Mai Ali

Lync 2013 Address Book

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