Lync 2013 Android will not sign in
I deployed a test Lync 2013 environment on 3 Windows 2012 R2 boxes. I have one standard server, a reserves proxy and my edge server. I have able to access my Lync environment outside my network so my edge server is working correctly. I have created certifications
using an my Active Directory Certification manger and have installed the CA on the 3 servers and also on my Android device. When I sign into the client it says "Lync is attempting to redirect you to" and lists the certification from my proxy server
so I click continue and than the screen sits on the signing in screen and just spins. I am not sure what is causing this problem or how to fix it.
Hi,
Please double check the IIS ARR setting with the help of the link below (especially for the part of Proxy and URL Rewrite):
http://blogs.technet.com/b/nexthop/archive/2013/02/19/using-iis-arr-as-a-reverse-proxy-for-lync-server-2013.aspx
Also, please double check if you set Hair Pining where the Lync external web services URL in internal DNS resolve into the external interface of the reverse Proxy.
You can refer to the following link to configure the Mobile DNS records:
https://technet.microsoft.com/en-us/library/hh690040.aspx
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support
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Lync 2013 Android can't sign in with 5.4 but can sign in with 5.3
AS Title said. I has deployed Lync 2013 Mobility. Now I got very strange things. First, I can sign in with Lync 2013 App Android 5.3.1100 and its fully functional(IM,Audio,Video). But when I update to Lync 2013 App Android 5.4.1106. I can't sign in.
No any Error message on screen. Even checked Android log. Still can't understand what happend.
My Lync environment is not using Public Cert. But if working fine with Private Cert on Lync 2013 App Android 5.3 version should be fine on Lync 2013 App Android 5.4 version.
I also test my connectivity on https://testconnectivity.microsoft.com/ . All Pass. No Errors.
Have anyone can tell me why I can't sign in with Android 5.4 version?
My Device is Asus padfone.
Android Version: 4.1.1
Here is my Lync 2013 App Android 5.4 log on my device.
--------- beginning of /dev/log/main
06-09 22:06:53.112 7271 7271 D SigningInActivity: onPause()
06-09 22:06:53.142 7271 7271 D SigningInActivity: onStop()
06-09 22:06:53.142 7271 7271 V ActivityMonitor: Activity Stop: com.microsoft.office.lync.ui.login.SigningInActivity
06-09 22:06:53.142 7271 7271 V ActivityMonitor: AComo is in backround now.
06-09 22:06:53.142 7271 7271 V ActivityMonitor: AComo is in background now.
06-09 22:06:53.172 7271 7271 I LYNC : INFO APPLICATION .\capplication.cpp/934:CApplication::serialize() called
06-09 22:06:53.172 7271 7271 V LYNC : VERBOSE APPLICATION .\ccredentialstore.cpp/137:storing credentials for service:1
06-09 22:06:53.512 7271 7271 I LYNC : INFO APPLICATION .\cbasepersistableentity.cpp/179:Storing 1 out-of-sync Object Models took 360ms
06-09 22:06:53.512 7271 7271 I LYNC : INFO UTILITIES .\cbasepersistablecomponent.cpp/230:Storing 6 out-of-sync components took 4ms
06-09 22:06:53.522 7271 7271 I PreferencesManager: commit is called on PreferencesManager.
06-09 22:06:53.562 7271 7271 W IInputConnectionWrapper: beginBatchEdit on inactive InputConnection
06-09 22:06:53.562 7271 7271 W IInputConnectionWrapper: endBatchEdit on inactive InputConnection
06-09 22:06:53.562 7271 7271 W IInputConnectionWrapper: beginBatchEdit on inactive InputConnection
06-09 22:06:53.562 7271 7271 W IInputConnectionWrapper: endBatchEdit on inactive InputConnection
06-09 22:07:41.901 7271 7271 I Choreographer: Skipped 36 frames! The application may be doing too much work on its main thread.
06-09 22:07:43.892 7271 7271 D SigningInActivity: onStart()
06-09 22:07:43.892 7271 7271 V ActivityMonitor: Activity Start: com.microsoft.office.lync.ui.login.SigningInActivity
06-09 22:07:43.892 7271 7271 V ActivityMonitor: AComo is in foreground now.
06-09 22:07:43.912 7271 7271 I LYNC : INFO APPLICATION .\cucwadatasynchronizer.cpp/1031:Mode 1 scheduled to timeout in 120sec
06-09 22:07:43.922 7271 7271 D SigningInActivity: onResume()
06-09 22:07:44.783 7271 7271 I LYNC : INFO APPLICATION .\calertreporter.cpp/131:Clearing all(0) alerts
06-09 22:07:44.783 7271 7271 I LYNC : INFO APPLICATION .\cucwaappsession.cpp/497:Called signOut() in state 1
06-09 22:07:44.783 7271 7271 I LYNC : INFO APPLICATION .\calertreporter.cpp/117:Alert cleared of Category 2, Type 300, cleared 0 alerts
06-09 22:07:44.783 7271 7271 I LYNC : INFO APPLICATION .\calertreporter.cpp/117:Alert cleared of Category 2, Type 301, cleared 0 alerts
06-09 22:07:44.783 7271 7271 I LYNC : INFO APPLICATION .\calertreporter.cpp/117:Alert cleared of Category 2, Type 302, cleared 0 alerts
06-09 22:07:44.783 7271 7271 I LYNC : INFO APPLICATION .\ctransportrequestretrialqueue.cpp/399:Cancelling all requests
06-09 22:07:44.783 7271 7271 I LYNC : INFO APPLICATION .\ctransportrequestretrialqueue.cpp/409:Cancelling request: 0x5cc2b380
06-09 22:07:44.783 7271 7271 I LYNC : INFO TRANSPORT
E:\LcsSource\icomo\main\src\dev\lyncmobile/ucmp/transport/session/private/CSessionBase.hxx/158:Cancelling request: 0x5cc2b380
06-09 22:07:44.783 7271 7271 I LYNC : INFO UTILITIES .\cbasepersistablecomponent.cpp/230:Storing 1 out-of-sync components took 1ms
06-09 22:07:44.783 7271 7271 I LYNC : INFO APPLICATION .\cucwaautodiscoveryserviceretrialwrapper.cpp/566:Timer cancelled. OnResume = 0
06-09 22:07:44.783 7271 7271 I LYNC : INFO APPLICATION .\calertreporter.cpp/117:Alert cleared of Category 1, Type 201, cleared 0 alerts
06-09 22:07:44.783 7271 7271 I LYNC : INFO APPLICATION .\cucwaappsession.cpp/975:CUcwaAppSession canceling all requests
06-09 22:07:44.783 7271 7271 I LYNC : INFO APPLICATION .\cucwaappsession.cpp/998:CUcwaAppSession::setNewActualState() state=0
06-09 22:07:44.803 7271 7271 I LYNC : INFO TRANSPORT .\chttprequestprocessor.cpp/134:Clearing request processor for component UcwaSession on sign-out.
06-09 22:07:44.803 7271 7271 I LYNC : INFO TRANSPORT .\chttprequestprocessor.cpp/134:Clearing request processor for component UcwaAutoDiscoverySession on sign-out.
06-09 22:07:44.803 7271 7271 I LYNC : INFO TRANSPORT .\chttprequestprocessor.cpp/134:Clearing request processor for component JoinLauncherSession on sign-out.
06-09 22:07:44.803 7271 7271 I LYNC : INFO TRANSPORT .\chttprequestprocessor.cpp/134:Clearing request processor for component EwsSession on sign-out.
06-09 22:07:44.803 7271 7271 I LYNC : INFO TRANSPORT .\chttprequestprocessor.cpp/134:Clearing request processor for component EwsAutoDiscoverSession on sign-out.
06-09 22:07:44.803 7271 7271 I LYNC : INFO TRANSPORT .\chttprequestprocessor.cpp/134:Clearing request processor for component HttpFileDownloadSession on sign-out.
06-09 22:07:44.803 7271 7271 I LYNC : INFO TRANSPORT .\chttprequestprocessor.cpp/134:Clearing request processor for component BrbSession on sign-out.
06-09 22:07:44.803 7271 7271 I LYNC : INFO TRANSPORT .\chttprequestprocessor.cpp/134:Clearing request processor for component CpsSession on sign-out.
06-09 22:07:44.803 7271 7271 I LYNC : INFO TRANSPORT .\chttprequestprocessor.cpp/134:Clearing request processor for component PsomSession on sign-out.
06-09 22:07:44.803 7271 7271 I AndroidOperationQueue: CancelSync Started
06-09 22:07:44.803 7271 7271 I AndroidOperationQueue: No operations pending
06-09 22:07:44.803 7271 7271 I LYNC : INFO TRANSPORT .\chttprequestprocessor.cpp/134:Clearing request processor for component WebTicketSession on sign-out.
06-09 22:07:44.803 7271 7271 I LYNC : INFO TRANSPORT .\chttprequestprocessor.cpp/134:Clearing request processor for component MetaDataManager on sign-out.
06-09 22:07:44.803 7271 7271 I AndroidOperationQueue: CancelSync Started
06-09 22:07:44.803 7271 7271 I AndroidOperationQueue: No operations pending
06-09 22:07:44.803 7271 7271 I LYNC : INFO APPLICATION .\ccertificateprovisioningservice.cpp/541:Clearing certificate from transport: b72d9723-566b-4bb8-9e03-f58e40e8e34a
06-09 22:07:44.803 7271 7271 I AndroidOperationQueue: CancelSync Started
06-09 22:07:44.803 7271 7271 I AndroidOperationQueue: No operations pending
06-09 22:07:44.803 7271 7271 I LYNC : INFO APPLICATION .\ccertificateprovisioningservice.cpp/541:Clearing certificate from transport: b72d9723-566b-4bb8-9e03-f58e40e8e34a
06-09 22:07:44.803 7271 7271 I LYNC : INFO APPLICATION .\cucwaautodiscoveryserviceretrialwrapper.cpp/566:Timer cancelled. OnResume = 0
06-09 22:07:44.803 7271 7271 I AndroidOperationQueue: CancelSync Started
06-09 22:07:44.803 7271 7271 I AndroidOperationQueue: No operations pending
06-09 22:07:44.803 7271 7271 I LYNC : INFO APPLICATION .\ccertificateprovisioningservice.cpp/541:Clearing certificate from transport: b72d9723-566b-4bb8-9e03-f58e40e8e34a
06-09 22:07:44.803 7271 7271 I LYNC : INFO APPLICATION .\capplication.cpp/934:CApplication::serialize() called
06-09 22:07:44.803 7271 7271 V LYNC : VERBOSE APPLICATION .\ccredentialstore.cpp/137:storing credentials for service:1
06-09 22:07:44.954 7271 7271 I LYNC : INFO APPLICATION .\cbasepersistableentity.cpp/179:Storing 2 out-of-sync Object Models took 149ms
06-09 22:07:44.954 7271 7271 I LYNC : INFO APPLICATION .\cpresencesubscription.cpp/792:Removed 0 success records, current size is 0
06-09 22:07:44.964 7271 7271 I UcClientStateManager: New UI State: ActualState = IsSignedOut DesiredState = BeSignedOut DataAvailable = false New state=class com.microsoft.office.lync.ui.login.SigninActivity
06-09 22:07:44.974 7271 7271 V LyncActivity: finish being called for com.microsoft.office.lync.ui.login.SigningInActivity
06-09 22:07:44.974 7271 7271 I LyncPerformance: PerfEnd|4-10|1402322864979
06-09 22:07:44.984 7271 7271 I LyncPerformance: PerfEnd|4-10|1402322864988
06-09 22:07:44.984 7271 7271 D SigningInActivity: onPause()
06-09 22:07:45.014 7271 7271 D SigninActivity: onCreate()
06-09 22:07:45.014 7271 7271 V ActivityMonitor: Activity Create: com.microsoft.office.lync.ui.login.SigninActivity
06-09 22:07:45.024 7271 7271 W AccessibilityViewFactory: Failed to find class for view ImageView
06-09 22:07:45.024 7271 7271 W AccessibilityViewFactory: Failed to find class for view TextView
06-09 22:07:45.024 7271 7271 D TextView: Constructor - Got Res id for appearance for textColorPrimaryInverse
06-09 22:07:45.024 7271 7271 W ResourceType: Skipping entry 0x1060069 in package table 0 because it is not complex!
06-09 22:07:45.024 7271 7271 D TextView: Constructor - Got appearance for textColorPrimaryInverse
06-09 22:07:45.024 7271 7271 D TextView: Constructor -- Got mEditTextBackgroundColor
06-09 22:07:45.024 7271 7271 W AccessibilityViewFactory: Failed to find class for view TextView
06-09 22:07:45.024 7271 7271 D TextView: Constructor - Got Res id for appearance for textColorPrimaryInverse
06-09 22:07:45.024 7271 7271 W ResourceType: Skipping entry 0x1060069 in package table 0 because it is not complex!
06-09 22:07:45.024 7271 7271 D TextView: Constructor - Got appearance for textColorPrimaryInverse
06-09 22:07:45.024 7271 7271 D TextView: Constructor -- Got mEditTextBackgroundColor
06-09 22:07:45.034 7271 7271 W AccessibilityViewFactory: Failed to find class for view TextView
06-09 22:07:45.044 7271 7271 W AccessibilityViewFactory: Failed to find class for view ImageView
06-09 22:07:45.044 7271 7271 W AccessibilityViewFactory: Failed to find class for view TextView
06-09 22:07:45.044 7271 7271 W AccessibilityViewFactory: Failed to find class for view TextView
06-09 22:07:45.044 7271 7271 W AccessibilityViewFactory: Failed to find class for view ImageView
06-09 22:07:45.044 7271 7271 W AccessibilityViewFactory: Failed to find class for view TextView
06-09 22:07:45.044 7271 7271 D TextView: Constructor - Got Res id for appearance for textColorPrimaryInverse
06-09 22:07:45.044 7271 7271 W ResourceType: Skipping entry 0x1060069 in package table 0 because it is not complex!
06-09 22:07:45.044 7271 7271 D TextView: Constructor - Got appearance for textColorPrimaryInverse
06-09 22:07:45.044 7271 7271 D TextView: Constructor -- Got mEditTextBackgroundColor
06-09 22:07:45.044 7271 7271 W AccessibilityViewFactory: Failed to find class for view TextView
06-09 22:07:45.054 7271 7271 W AccessibilityViewFactory: Failed to find class for view TextView
06-09 22:07:45.054 7271 7271 D TextView: Constructor - Got Res id for appearance for textColorPrimaryInverse
06-09 22:07:45.054 7271 7271 W ResourceType: Skipping entry 0x1060069 in package table 0 because it is not complex!
06-09 22:07:45.054 7271 7271 D TextView: Constructor - Got appearance for textColorPrimaryInverse
06-09 22:07:45.054 7271 7271 D TextView: Constructor -- Got mEditTextBackgroundColor
06-09 22:07:45.054 7271 7271 W AccessibilityViewFactory: Failed to find class for view TextView
06-09 22:07:45.054 7271 7271 D TextView: Constructor - Got Res id for appearance for textColorPrimaryInverse
06-09 22:07:45.054 7271 7271 W ResourceType: Skipping entry 0x1060069 in package table 0 because it is not complex!
06-09 22:07:45.054 7271 7271 D TextView: Constructor - Got appearance for textColorPrimaryInverse
06-09 22:07:45.054 7271 7271 D TextView: Constructor -- Got mEditTextBackgroundColor
06-09 22:07:45.084 7271 7271 D e : bool
06-09 22:07:45.094 7271 7271 D e : bool
06-09 22:07:45.104 7271 7271 I LyncPerformance: PerfEnd|1:Signin Page Loaded|1402322865109
06-09 22:07:45.104 7271 7271 D SigninActivity: onStart()
06-09 22:07:45.104 7271 7271 V ActivityMonitor: Activity Start: com.microsoft.office.lync.ui.login.SigninActivity
06-09 22:07:45.104 7271 7271 D SigninActivity: onResume()
06-09 22:07:45.574 7271 7271 D SigningInActivity: onStop()
06-09 22:07:45.574 7271 7271 V ActivityMonitor: Activity Stop: com.microsoft.office.lync.ui.login.SigningInActivity
06-09 22:07:45.574 7271 7271 D SigningInActivity: onDestroy()
06-09 22:07:45.574 7271 7271 V ActivityMonitor: Activity Destroy: com.microsoft.office.lync.ui.login.SigningInActivity
06-09 22:07:46.645 7271 7271 W IInputConnectionWrapper: beginBatchEdit on inactive InputConnection
06-09 22:07:46.645 7271 7271 W IInputConnectionWrapper: endBatchEdit on inactive InputConnection
06-09 22:07:48.377 7271 7450 V LogAttachmentTask: Creating attachment in background task
Device Information
BUILD VERSION : 4.1.1
HARDWARE : qcom
CPU MAX FREQ : 1512MHz
BACK FACING CAMERA SPEC
Supported Preview Size : 1920X1080, 1280X960, 1280X720, 800X480, 768X432, 720X480, 640X480, 576X432, 480X320, 384X288, 352X288, 320X240, 240X160, 176X144
Supported Picture Size : 3264X2448, 3264X1836, 2592X1944, 2592X1458, 2048X1536, 2048X1152, 1920X1080, 1600X1200, 1600X900, 1280X768, 1280X720, 1024X768, 800X600, 800X480, 640X480, 352X288, 320X240, 176X144
Supported Video Size :No supported Video size
FRONT FACING CAMERA SPEC
Supported Preview Size : 640X480, 576X432, 480X320, 384X288, 352X288, 320X240, 240X160, 176X144
Supported Picture Size : 640X480, 352X288, 320X240, 176X144
Supported Video Size :No supported Video size
DISPLAY DENSITY : 240 dpiPlease try to sign in with manual settings, you can manually enter the following URLs:
https://<ExtPoolFQDN>/Autodiscover/autodiscoverservice.svc/Root for external access
https://<IntPoolFQDN>/AutoDiscover/AutoDiscover.svc/Root for internal access
Lisa Zheng
TechNet Community Support
Lisa Zheng:
Ok. I tried. Look its 406 on IIS Logs. Finding information. Have any suggestion on this?
Update: I find some information. But still not solve my problem.
My Deployment Structure:
Server:
Lync 2013 FE x 1 (Update to CU1,UCMA,database update,ITAdmin-Configuration)
Lync 2013 Edge x 1
Reverse Proxy (IIS8+ARR 3.0) x 1
Privacy Root Cert x 1, FE Cert x 1, Edge Cert x 1, Reverse Proxy Cert x 1.
Client:
Lync 2013 Basic(PC is installed Privacy Root Cert)
Lync 2013 Mobile ver 5.4 (Android, installed Privacy Root Cert) --- Can't log in.
Lync 2013 Mobile ver 5.3 (Android, installed Privacy Root Cert) --- All working fine. -
Lync 2013 Photos will not update from AD
I recently joined a company who has Lync 2013, Exchange 2010 and AD is at a 2003 functional level. We are experiencing issues where Lync photos are not updating from AD correctly. I have checked the pre-reqs; Replicate this attribute to the Global
Catalog is set for the ThumbnailPhoto attribute. We are also forcing photos from AD only (or no photo) by setting the following:
"Set-CsClientPolicy -Identity PhotosControl -DisplayPhoto PhotosFromADOnly"
and finally we are setting the photo in ad using:
"Import-RecipientDataProperty -Identity "Test User" -Picture -FileData ([Byte[]]$(Get-Content -Path "C:\pictures\testuser.jpg" -Encoding Byte -ReadCount 0))"
The pictures being uploaded are under 10KB and update within Outlook but never updates on Lync. I have also manually tried running the "Update-CsAddressBook" command from Lync and waiting 24hours + but the photo will not update in Lync. I have
also tried a 3rd party utility that grabs the attribute directly from each DC individually and each node is displaying the correct photo. Any Ideas?
EDIT: I did some more testing and can say with quite a bit of certainty there is something not quite right on the Lync side of things. I started with the company over a month ago and although users can see my original photo that was added to AD, I myself
do not even see it loaded in my client yet. I've completly dumped my local Lync cache but no change. Is there a specific Lync Server service that handles retrieving/pushing photos to the Lync clients?Thank you so much for your reply, it was very helpful in understanding how the service is suppose to work however I have still not been able to correct the issue.
What I have found by using your article may have narrowed down the scope of the problem. I was able to find that on our Lync file store, the cached contacts/photos are being updated daily (as expected) and actually contain the correct photos. I confirmed
this be using abserver.exe on the .lsabs file and then locating the contactID for a few users I know are not updating properly. Once I have their contact ID I simply look for their .photo file in the cached files, copy it out to a different location and change
it to a .jpeg. To my surprise the photos are actually the correctly updated ones, so why are these no getting to the users/clients? I have gone through and deleted my local cache folder as well as the registry key HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Lync
but unfortunately no change on my Client. I still see these users original photos.
Another piece of the puzzle; We are also working on letting mobile devices connect to our Lync infrasructure as well. This is not fully functional yet however during my testing I did get Lync client for android running for a little while and low and behold
the pictures are actually correct on my mobile device!! Surely this must give some kind of clue?
We are planning to upgrade Exchange from 2010 to 2013 and I hoping that leveraging the HiDef photo capabilities for Lync 2013 with Exchange 2013 may fix this issue. What do you guys think?
More info on the environment:
4 main sites + remote users
~7DC's - 2003 DFL (1 at each site + a few at HQ)
3 Lync Front end servers (2013) (All located at central HQ)
2 Lync edge server (2013) (All located at central HQ)
1 - 2010 Exchange server (Located at central HQ)
2013 Lync Client version 15.0.4675.1000 MSO 15.0.4675.1002 64bit
About 100 HP 4110 Lync Edition Desk phones
Users's workstations are either Windows 7 Enterprise or Windows 8.1 Enterprise -
Lync mobile app will not launch after upgrade to lollipop on HTC One (M8)
Lync mobile app will not launch after upgrade to lollipop on HTC One (M8). Is this a known issue or is a fix available?
Hi THGutz,
Did you install the latest version of Lync for Android ?
The current version of Lync for Android is
5.5.3.8935.
I don’t test it on M8, but on other Android 5.0 devices it works fine.
Best regards,
Eric
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected] -
Since no one is replying, i have to try again
Deatails for number 1:
Firefox will not sign me in and remember my passwords at all. It first started on this site, New Jersey Online (NJ.com). I created an account there and Firefox will not log me in. That happened, January 3rd, 2012.
About NJ.com problem
I created an account there. Then I signed into my new account. I did get correct username and password. But the browser does not log me into the acount. I looked all around NJ.com for answer and my problem was not in the forums/blogs.
On Jan 4, 2012 - On the City Data forum I logged into my account there.
About the city data forum problem
I logged into my account there.
Firefox asked me if I want to remember this passwod, i said Yes. The box in city data forum has a remember be box I checked it.
The result means- I did not get signed in at all.
I tried multiple times, none worked.
I allowed firefox to do these things -
1. Remember browsing history for at lease one day
2. Remember download histroy.
3. Accept cookies from sites, including third party cookies, until their expiration
4. Clear the folowing when firefox closes: browsing history, download history, and form/search history.
I feel afraid this problem is gonna hsppen forever (and maybe even on this site!), and it will not sign me in to any site on the internet.
Number 2 Question
Any way to disable the loading animation in Firefox 3.6.15? it makes me forget what I was going to do. it's also shown in the addon update information. PLease help me disable the loading animation Everywhere in the Firefox browser.
For other sites with loading animations, I can use the Adblock plus element hiding helper . Just need to remove the animations by firefox
Please help me ASAP (as soon as possible), thank you!See:
*https://support.mozilla.org/kb/Cannot+log+in+to+websites
Can't you sign in at all or aren't you signed in anymore if you revisit that website another time (next day)?
See also:
*http://kb.mozillazine.org/Websites_report_cookies_are_disabled
*http://kb.mozillazine.org/Cookies
What do you mean with the ''loading animation''?
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes -
My Macpro will not sign in?
My Macpro will not sign in?
Try changing the password:
Forgot Your Account Password
For Snow Leopard and earlier
Mac OS X 10.6- If you forget your administrator password
For Lion/Mountain Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
When the menubar appears select Terminal from the Utilities menu.
Enter resetpassword at the prompt and press RETURN. Follow
instructions in the dialog window that will appear.
Or see Reset a Mac OS X 10.7 Lion Password and
OS X Lion- Apple ID can be used to reset your user account password.
If you are unable to boot from an installer DVD:
(these will only work on Leopard or earlier)
1. Boot to Safe Mode by restarting and after the chime press and hold down
the COMMAND-S keys until a black screen with white type appears.
2. At the prompt, type the following commands pressing return after each
command line:
/sbin/fsck -yf
If you do not receive a "Filesystem OK" message then repeat this command
until you do. If after seven tries you still do not receive a "Filesystem OK"
message, then the system is corrupted and needs to be reinstalled.
mount -uw /
cd /private/var/db/netinfo
mv local.nidb local.old
rm ../.AppleSetupDone
shutdown -r now
The second-to-last command above will cause OS X to think that the operating system is newly installed, and when the new owner starts up the computer it will send him/her to the startup wizard where he/she can start a new user without reinstalling.
This last method does not actually change a password. It simply removes the user accounts and lets you create an initial admin account as if the computer were new out of the box.
Reset Admin Password Using The Terminal
You can reset the password by printing out (or writing down) and carefully following these steps.
First, find the short name of the admin user on the machine. The easiest way of doing this is by looking at what the directory is called in the Users folder.
Now, start in Single-user Mode. It should boot into a command line.
Enter these exact lines. Press RETURN after each.
mount -uw /
ifconfig lo0 up
cd /var/db/netinfo
netinfod -s local
Now you'll need that short name. Enter "passwd", a space, and the short name of the admin. For example, if the admin was rather prosaically called "imadmin", you would enter "passwd imadmin".
The computer will now prompt you to change the password for "lmadmin" (or whatever the short name was). Go ahead and enter a new password.
Now, enter:
sync
reboot
and the machine will reboot. The admin password should now be changed.
Another Terminal Method for Snow Leopard
Reboot the computer and hold the COMMAND and S keys down to enter single user mode. (If a lock appears and a password request, there is a firmware password. You have to know it or take it to Apple.)
When the prompt appears type the following command lines pressing RETURN after each:
fsck -fy
If you do not receive a "Filesystem OK" message then repeat this command
until you do. If after seven tries you still do not receive a "Filesystem OK"
message, then the system is corrupted and needs to be reinstalled.
mount -uw /
ls /Users
passwd username
Enter the new password twice. It will not be echoed.
If this works then you will have to make modifications to your Keychain. See:
https://support.apple.com/kb/HT1631
https://support.apple.com/kb/TS1544 -
PS elements 12 will not sign in. I fill in the sign in page and it says verifying password but then it disappears and nothing happens. I cannot use PS12 elements.
Looking at the web this seems to be a very common problemSee if this helps any:
Elements 12 - not working -
Why won't it let me
If it will not sign in, the vast majority of the time the issue is due to invalid credentials.
Troubleshooting FaceTime and iMessage activtion issues -
Myphoto shop will not sign in...
my photo shop will not sign in... i update yesterday and now everytime i try it say it failed to sign on and closes
Hi robinupperman,
Welcome to Adobe Forum,
Please go through the steps :
Please navigate to this location and rename OOBE folder to OOBE.old
Windows:
C:\Users\abhijiku\AppData\Local\Adobe
Mac:
~/Library/Application Support/Adobe
Once done please try again login to CC Desktop apps and let us know whether it fixes your issue.
You can check : http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
http://forums.adobe.com/message/5804953
Please feel free to contact us at http://adobe.ly/yxj0t6
Regards,
Rajshree -
Does anyone know how to fix the problem with my messages. It will not sign in and when it asks for my email address it returns to the home page.
- Go to Settings>General>Time&Date and make sure it is set to Automatic
- Go to Settings>wifi and change the DNS to Google's 8.8.8.8 -
My 4s downloaded 6.0.1 and installed. Since then I can not sign on to my Watchguard firewall with access point. All other apple devices using older operating systems have no problem.Even if I remove security it will not sign on, any suggestions?
I have been using WPA on my devices as well. I have two iPhone 4S with iOS 6.0.1 and an iPhone 4 as well. Have you tried checking the channel you are using on the router? If it is on auto, change to a specific channel, maybe like 11? See if that will help. Make sure if you make any changes to the phone that you reboot the phone before testing it again.
-
mac book pros on lion will not sign in to ichat using a AIM. My computer was took to the genius bar and it could not be logged into ichat. everything was tried. they said it was probably a bug so can apple please fix it in the next update? thanks.
Hi TMSlattery,
Thanks for using Apple Support Communities. Based on the description of the issue, it sounds like your computer isn't able to reach the Mac App Store (iTunes Store) or iCloud servers. I would recommend the troubleshooting here:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues on a Mac
If you haven't been able to connect to the iTunes Store, a software conflict or your Internet service provider (ISP) may be blocking your access.
Update iTunes and Safari to the latest version.
If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. Follow these steps to configure your firewall.
You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Learn how to use Keychain First Aid to resolve any issues with your keychain.
If you're receiving a specific error message, follow these steps.
If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
Cheers,
- Ari -
Firefox for Android will not play mp3
Hi! Why does Firefox for Android will not play mp3? For example the tracks on this page do not play http://audiobook-online.com/?page_id=33 . Firefox for windows plays mp3.
AlexanderHello,
I've just tested and the mp3s on that page work fine for me. When I first visited the site I see a prompt at the top of the screen: "This page contains plugin content. Would you like to enable plugins".
I clicked Activate and the audio played fine.
If the pop-up doesn't appear then you can try enabling plugins across all pages. See here:
[[How do I watch Flash videos with Firefox for Android?|Play Flash Content Without Tapping]]
But be aware that there are security implications with this option. It is safer to keep flash as tap-to-play. There is more information on this in the article.
I hope that helps. -
On 01/22/2013, facetime will not connect to my husband's phone. We talked this morning at approximately 8am PST and since then it just goes to connecting...and stalls...whats the problem?
Nobody here would know what the problem is.
-
Hey everyone,
I have a fully functional Lync deployment as it seems so far. However, the only thing that refuses to connect successfully is the Windows phone 8 lync 2013 mobile app. It keeps getting the general "Can't sign in" error.
I've read that if the SAN lyncdiscover.domain.com does not exist on the certificate that is being used by the External Web Site, then this will happen. The cert I'm using is an internal published certificate from my internal CA, the SAN lyncdiscover.domain.com
and lyncdiscoverinternal.domain.com is added.
My public cert on the RP / public facing side of the Edge is a go daddy cert. This cert does NOT have the lyncdiscover / lyncdiscoverinternal SANs added to it. I am currently unable to get my manager to purchase a new cert with this included because this
Lync deployment is really just for testing and there is no point in buying a new cert just for this one piece.
So in result, I am forcing the lyncdiscover to fail over to HTTP 80 traffic instead of 443; and this works great. My Android and iOS clients are able to connect fine but every windows phone in my environment are not working.
I have tried turning off auto-detect server and manually putting in
https://lync.domain.com/autodiscover/autodiscoverservice.svc/root
as the internal and external addresses on the phone settings, but this does not work either.
I am running the latest updates from the January 2014 update on my servers.
When I turn logging on within the device, I repeatedly see these errors in the logs:
ERROR UTILITIES CHttpConnection.cpp/1113:Request failed with the WININET errorCode (UcwaAutoDiscoveryRequest): -2147467260
ERROR TRANSPORT CMetaDataManager.cpp/591:Unable to get a response to an unauthenticated get to url https://lync.domain.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain.com
Now, this may or may not be normal due to me forcing the lyncdiscover to fail over to HTTP 80.
If anyone has any ideas or needs any more information please let me know.Please check the Authentication Delegation is set to No delegation, but client may authenticate directly when you create a web server publishing for Lync Server Web Service.
Lisa Zheng
TechNet Community Support
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