Lync 2013 blank window when trying to change Persistent Chat notification options

I'm trying to figure out an issue that seems to be affecting a lot of our users.  The majority of our users are using the Lync 2013 Basic client.  For some people when they are in a Persistent chat room and they go under the options for that room
and click on Change Notification Settings the window that opens up will be completely blank.  For other users it works perfectly fine for the same rooms, and for the ones broken it doesn't seem to work correctly for any room.  Has anyone seen this
before or have any ideas what might be causing it?

Hi,
From your description above, it may a Lync client issue.
You can try to do the following things:
1. Delete Lync client, then also delete Lync User Profile, Registry, and certificate. The Registry Path is:HKCU\Software\Microsoft\Office\15.0\Lync\[email protected]
2. Install the latest version of Lync 2013 client.
3. Perform Clean Boot to avoid third party programs’ affect, check if the issue happen again in Clean Boot Mode. Here is the link of How to use Clean Boot:
http://support.microsoft.com/kb/929135
Eason Huang
TechNet Community Support

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