Lync 2013 breaking Outlook send/receive

We have Office 2010 64bit and Lync 2013 64bit
When we install Lync, users Outlook stops syncing. They have to manually click Send/Receive a few times to get it to work, or rebooting the computer a few times to get Outlook working again.
Are there any known issues?

Hi,
Please remove Lync 2013 and test if Outlook works properly. If not, please check if the same issue happen on the machines. You can also post the issue on Office forum for further assistance. Thank you for your understanding.
http://social.technet.microsoft.com/Forums/en-US/category/officeitpro
Kent Huang
TechNet Community Support

Similar Messages

Outlook 2013 not auto sending/receiving

I have contacted the "answer desk" and tried every suggested fix I have found but Outlook will not go out to the server to get messages unless I do a manual send /receive. The answer desk rep told me I had too
many accounts which has no connection with Outlook actually trying to send or download messages. I spend more than an hour with that rep. Anyone solved this yet?

Please create a new Send/Receive group in Outlook and check if it helps:
Click File, and then clickOptions.
Click the Advanced tab.
In the Send and Recieve section, clickSend/Recieve.
Under Group Name, click the group, and then clickCopy.
Under Send/Receive Group Name, type the new group name, and then clickOK.
Under Group Name, click the old group name.
Under both When Outlook is Online andWhen Outlook is Offline, click to clear the check box forInclude this
group in Send/Receive (F9).
Click Close.
Quit Outlook, and then restart Outlook.
If the above step fails, create a new profile for Outlook and check if the issue occurs in there:
http://support.microsoft.com/kb/829918
Tony Chen
TechNet Community Support

AppleMobileDeviceSupport.MSI Generates Outlook Send/Receive Error

I had to install AppleMobileDeviceSupport.msi seperately because on the initial install of itunes it errored. I updated to Vista SP1 and then installed just the MSI. Before I installed the MSI (and after the SP1 update) I was on Outlook and sent/received several times so it was working properly. But once the MSI was installed, Outlook started throwing 0x80042108 errors on send/receive.
Any suggestions/advice? Uninstalling the msi doesn't help!
Any assistance is appreciated!!

I updated to Vista SP1 and then installed just the MSI.
Doublechecking something related to the SP1 install part of proceedings.
In your "Start" menu, right-click "Computer" and select "Manage". Click "Device manager".
Is your Device manager currently completely blank?

Lync 2013 with outlook 2010 meeting error

I have installed lync basic 2013 with outlook 2010. The meeting add in is in place, but I get an error when trying to set up a Lync meeting "unable to identify the calendar owner"
What to do to correct this?

Hi,
You seem to get the error “Unable to identify the calendar owner. Please contact your support team.”
This is caused if the Online Meeting Add-in for Lync 2010 cannot determine the Simple Mail Transfer Protocol (SMTP) or Session Initiation Protocol (SIP) address of your Microsoft Outlook account. You need to contact your Exchange administrator.
If you mail server does not support online meeting(such as a pop3 server), you can join the meeting as anonymous user through the meeting URL.
You can also create a new profile to check the result:
http://support.microsoft.com/kb/829918/en-us
Regards,
Melon Chen
TechNet Community Support

Outlook Send/Receive

Hi,
Is there a reason why the send/receive settings for a user keep resetting anytime they restart their computer. In the organisation some users have a 3 minute interval but that will only remain for the day and as soon as they turn their computer on next morning,
the "Schedule and automatic send/receive every...." check box is unchecked. Can't seem to figure out why that is as it's only happening to a small number of users.
Any help would be much appreciated!

Hi,
What type of email account are the users using? Do they use a registry cleaner utility?
If Windows reboots, settings aren't always saved. Registry cleaners will often block changes. If you have a registry cleaner installed, please try disable it and then test the issue again.
In addition, group policy or log on scripts will also revert changes. Please contact your admin and confirm that if you are in such an environment.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Outlook 2013 does not send / receive mails but connected to Exchange server

HI All,
Outlook 2013 displays connected message but when compose and send a mail, the message hangs for more than an hour. Yes if I restart the outlook, the message is sent. Otherwise the message will lag for hours. Even I am not able to receive it.
The problem is not faced by OWA. Outlook Web App works perfectly. But Microsoft Outlook 2013 not working perfectly. Folks I need help to close the case with customer.
Regards,
AbuYasir

Hi AbuYasir,
From your description, OWA works well, the issue is related to Outlook side. In your case, I recommend you use Outlook safe mode to determine whether the issue is related to add-ins. If the issue persists, please create a new profile to check the result.
Besides, make sure that you install the latest Outlook 2013 Service Pack.
For your convenience:
Description of Microsoft Office 2013 Service Pack 1 (SP1)
http://support.microsoft.com/kb/2817430/en-us
Hope my clarification can be helpful to you.
Best regards,
Amy Wang
TechNet Community Support

MS Outlook send/receive data file missing

Whenever I open up MS Outlook 2007, I get an error message:
"outlook cannot start because a data file to send and receive mail cannot be found. To add a data file, such as a person folder file, double-click the mail icon in windows control panel."
I have gone through and repaired the office program through add/receive programs and it did not work. Also, I have another computer that has office in my house, and all of the data files are the same - i cant find anything else that is missing. Is there anyone out there that has any ideas on how to fix this problem???

listed-as-unwise wrote:
Whenever I open up MS Outlook 2007, I get an error message:
"outlook cannot start because a data file to send and receive mail cannot be found. To add a data file, such as a person folder file, double-click the mail icon in windows control panel."
I have gone through and repaired the office program through add/receive programs and it did not work. Also, I have another computer that has office in my house, and all of the data files are the same - i cant find anything else that is missing. Is there anyone out there that has any ideas on how to fix this problem???
please try going to
control Panel
Mail
Email Accounts
Thne check if you mailbox has been removed, if it has then please try readding including your ms exchange server name
Finish
Try launching Outlook again

Lync 2013 not saving conversations to Outlook 2013

I have several users running lync 2013 and outlook 2013. And randomly lync stops saving the conversation history to outlook. All office and windows updates are completed. Each user is on Windows 7 enterprise .
Here are a few things we have tired:
full office repair
Uninstall and reinstall of office 2013, with the removal tool as well.
made sure users had owner permissions to Conversation history folder in outlook.
The only permanent fix we have found is a erase and re-install of the whole system. Any one have any ideas?

Hi,
Have you tried creating a new mail profile in Control Panel?
http://support.microsoft.com/kb/829918/en-us
And please make sure you have configured the setting to save conversation history in Lync Options as the image below:
Regards,
Melon Chen
TechNet Community Support

Forefront 2010 dening outlook 2013 and lync 2013 access to ther server

we have currently, forefront TMG 2010, exchange server 2010 and lync 2010, running on our network and every working fine but recently i upgraded client MS Office 2010 to MS Office 2013 and suddenly forefront TMG 2010 started denying lync 2013 and outlook
2013 access to the server.
Please can somebody tell me how to resolve this problem.

Hi，
Thank you for your post here.
Do you mean that you have published exchange server 2010 and lync 2010 via TMG?
How dou you judge that TMG blocks your traffic?
Please check if there is any error information via TMG live logging.
You can try to delete publish rule and reconfigure it.
Best Regards
Quan Gu

Outlook send issues with Linksys router

I am on my brother's Linksys router with my own laptop. I can't send email from Outlook 2007, but I can receive it. Any ideas?

Make sure that under Outlook send receive settings ..... the Outgoing Mail Server ... should be in the form of .... mail.Domainname.xyz .... the same as in Incoming Mail Server ....
Click on More Settings and select the Outgoing Server Tab....
Check My outgoing server (SMTP) requires authentication......
Use same settings as my incoming mail server.....
Click Ok. Click Next. Click Finish
See if the Outgoing Mail is working or not ....

Lync 2013 - consuming 180 ringing responses from a forked request

Is it possible to configure Lync 2013 to only send a single 180/183 ringing back upstream after an INVITE to Lync triggers multiple INVITEs to Lync subscriber endpoints that each end up generating a 180/183 message.
In case of simultaneous ring, I want Lync to consume all these 180s to avoid unnecessary messaging back to the originator INVITE'ing Lync that is behind a SBC.
It seems to be acting as a forking proxy rather than b2bua.

Hi,
Agree with Holger Bunkradt.
Lync Server determines which endpoint is currently most active for that user. For example, a user might be Away at two of the three endpoints, so the server sends the message only to the endpoint where the user is Available. If the server is unable to determine
which state is most active, it sends the message to the endpoint it determines most likely active and waits to see if the user acknowledges the toast at any location. If the user opens the toast at an endpoint, the server removes the message from the other
endpoints. If an endpoint doesn’t acknowledge the message, the server leaves the message at only one location which is the most likely endpoint.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Outlook 2013 send & receive is very slow or freezes

Hello. I recently purchased Office 2013 to install on my new laptop at the beginning of February. Everything was working fine up until a couple weeks ago. I am having issues in Outlook 2013, specifically I am not getting emails or when I send
emails they show as being sent but the customer never receives them. I have 2 email accounts setup and both are scheduled to automatically send and receive every 1 minute but even if I hit send & receive manually nothing works. Eventually the send/receive
window will open and freeze, showing "processing" or that there are 60 minutes left in trying to receive a message! I have never had an issue like this before and I need it to be fixed so I can continue to communicate with my customers! Please help!

Does it throw any error code? Make sure the internet/network doesn't have any issues? Check whether the same mailboxes can be accessed in their webmail interfaces (say, OWA) and see you don't face any send/receive issues with that?
Do check whether you can repro the issue by opening Outlook in safe mode or not (Outlook.exe /safe)? If issue is not reproduced, then I would suspect one of the Outlook add-in may be causing this above issue.
You can check the send/receive groups. For more info, you can refer:
http://office.microsoft.com/en-us/outlook-help/why-use-send-receive-groups-HA102749372.aspx
Let me know how it goes.
DeVa, M.S., {MSFT} Please remember to mark the replies as answers if they help

Outlook 2011 for Mac users must click send/receive to get new mail from exchange 2013 server

I recently switched our primary CAS servers over from a single exchange 2010 cas/mailbox/hub server to a couple new exchange 2013 CAS/Mailbox servers. Exchange 2013 has cu3, and is hosted on windows server 2012. Anyone who has their mailbox hosted
on one of these exchange 2013 servers has an issue where they must click the send/receive button to get new messages downloaded to their client. This is only the case for outlook 2011 for mac client. Activesync clients, mac mail, OWA, and Outlook 2010/13
all behave normally.
Where can I look or what can I check to troubleshoot this issue?

Hi,
Any good news from the Mac Forum?
Thanks,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Simon Wu
TechNet Community Support

Outlook 2013 Refuses Send/Receive

After my computer downloaded Windows updates automatically earlier today, when I click 'send/receive' Outlook 2013 (Microsoft Office 365) gives me a 'not implemented' error message.
I have disabled my anti-virus software. When I click 'Disable Scheduled Send/Receive' as suggested on some forums I get the error 'An OLE registration error occured. The program is not correctly installed. Run Setup again for the program.'
I am running Windows 8.
When I try to uninstall Outlook I get 'Sorry We Ran Into A Problem. Error Code: 30175-4'.
How can I get Outlook to send/receive messages? Any help would be much appreciated.

Hi,
Have you tried recreating your send/receive settings file (srs-file)? Navigate to
C:\Users\%username%\AppData\Roaming\Microsoft\Outlook and then rename the
<mail profile>.srs file to <mail profile>.old. Restart Outlook to check if the issue persists. For more information about error 'not implemented', please refer:
http://www.msoutlook.info/question/825
For the 'An OLE registration error occured. The program is not correctly installed. Run Setup again for the program.' error, you can try to run the
Regsvr32 ole32.dll command to check if it helps. See:
http://www.slipstick.com/outlook/email/error-an-ole-registration-error-occurred/
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Outlook 2013 - "schedule an automatic send/receive" NOT functioning

Here is yet another bug in Outlook 2013 which remains at large.
Yes, "schedule an automatic send/receive" is not functioning, except in the case of Hotmail/Outlook.com
The only time new emails are getting download are when the Send/Receive button is clicked, or when the inbox of the account is selected.
Other than that Email is not getting checked/downloaded every thirty minutes as it is setup to do.
Oh, and please none of those generic "create a new profile" answers.
Thank you.

Hi,
We have unmarked that thread. Sorry for any inconvenience caused.
We have tried several steps to narrow down the issue in the previous thread. The issue is a little difficult, may not good to troubleshoot in the forum. We highly recommend you
to contact our phone support to get more effective support.
Thank you for your support and understanding.
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Lync 2013 breaking Outlook send/receive

Similar Messages

Maybe you are looking for