Lync 2013 client not finding audio device

I've got a problem with the Lync 2013 client on Windows 7 x64 Ent that's giving me a real headache, please help!
It's the 32-bit version (15.0.4535.1002) downloaded with Office 365 Pro Plus and it's refusing to pick up my USB headset/microphone - a Plantronics Blackwire C320-M. The message I get in Lync Tools|Audio Device is "We didn't find an audio device,
which you need for calling"
First and foremost, the device is working with the Lync 2010 64-bit client without issue
(I've not yet de-installed it) and is showing as working correctly in my Device Manager.
I'm aware of a few similar threads here and elsewhere where this has been seen, so I've tried the following advice:
1. Tried a different Headset (Plantronics C310-M)
2. Installed all MS Office 2013 updates
3. Reset all Generic USB and USB Root Hubs listed in Device Manager USB Controllers
4. Disabled "Allow the computer to turn of this device to save power" for each of the above USB Controllers
5. Uninstalled and reinstalled USB controllers above
6. Removed old/stale USB drivers using 3rd party tool (USBDView)
7. Multiple restarts of my HP Compaq Pro 6300 Micro Tower PC!
None of the above has made any difference. Any helpful suggestions very gratefully received!
Thanks
Paul

Update:
Whilst browsing through the Windows App Event Log, I found these two entries:
Log Name: Application
Event ID: 1
Source: Lync
The description for Event ID 1 from source Lync cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
Log Name: Application
Event ID: 12
Source: Lync
The description for Event ID 12 from source Lync cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Lync
I tried both a "Repair" and "Online Repair" in Control Panel | Programs and Features | Office 365 Pro Plus. The events still appear when starting Lync 2013.

Similar Messages

Lync 2013 Client Not Display Numbers in Contact Card

Hi
I have a problem where Lync 2013 client connecting to Lync 2010 backend appears not download the contact list completely. Lync 2010 clients are all operating normally. On Lync 2010 client, you can view all contact details including Enterprise Voice
numbers and cell numbers for all users. However on Lync 2013 clients, Lync contact details for some users do not populate completely. In most cases, Enterprise numbers/Work Numbers/Mobile Numbers are missing. If the contact is pinned then the details
are retrieved.
In cases where Work/Voice/Cell numbers are not displayed, affected users is limited to making lync to lync calls only. The user can still dial the number and get through without any issues.
I have deleted and contacts cache on Lync 2013 but this has not helped.
Regards

Hi,
How about check the contact of “Outlook Test” user from the Lync 2010 client?
According to the second screenshot, since it’s an external account, the information will be limited.
Thanks,
Simon Wu
TechNet Community Support

Lync 2013 client not processing history spooler folder (conversation history)

We have been using Lync 2013 fully patched up to latest & greatest, along with Exchange 2013 for about 6 months now & everything is working
great. (I did a AD migration from our old parent company in the UK as well as migrated exchange from 2010 to 2013, all that without a hitch for the most part.)
the issue that seems to be popping up intermittently is conversation history. I manged to work around some of them for the most part & getting
them to process; with the exception of 1 user.
If he logs into another PC his conversation history works fine.
However on his PC it does not seem to want to process the history spooler folder in "C:\Users\User\AppData\Local\Microsoft\Office\15.0\Lync\[email protected]m",
there are 737 files in there (all of his convo history)
Now what i did & it seems to sort of work is,Signed out of Lync, I deleted the users Sip folder after backing up the history spooler folder, logged
back into Lync which recreated the sip_user folder; logged back out of Lync , copied the History Spooler folder back to the SIP folder, & signed into Lync.
This took 10 files out of the history spooler folder, & then appeared in the convo history; both on Lync client & Outlook; but did not bring
all of them in. I did some testing and if you log out, then back in, it processes a few more. but not all.
EWS & MAPI settings & all other Lync configuration information settings match a users with no convo history issues.
So now the questions.
1)What could possibly cause what ever mechanism that processes the History spooler folder to stop/only process a few items during sign in? Also what
is the mechanism?
2)Is there any way through powershell to force the synchronization of the history spooler folder?
Thank you

so in some more testing i had check the history spooler folder, & there were about 700+ files.
as a note* (Upon deleting the users sip folder & logging back in thus re-creating the folder new convo's where saving. So i did "fix" the issue with no new convo's during my initial work prior to opening this thread.)
I then removed a good chunk of the *.hist files & only left convo's from this month. signed out then back in, 10 files processed. then did it again, another 10. did it again, & it did 4 then stopped. I noticed there were some files over 1 mb. &
remember coming across this post (Lync
not processing files over 1mb) so i removed the 1mb files & then logged out then back in. processed 10 more.
i then added all the files to the history spooler file with the exception of the files over 1 mb, & logged in & out about 70 times to process the whole folder. Now all of the convos are in Lync & outlook as well as new convo's being saved. However
i have a folder now with 130 files that are over 1mb that will not process at all..
so now i am trying to find some validity on the statement in the link above
"We did open a case with Microsoft and they confirmed it is a bug in the Exchange EWS HTTP stack. It
is supposedly under review by the Dev team, but my guess is that it won't be fix soon. The magic size is exactly 1MB or 1048576 bytes."
If that is actually true it sucks & is some B.S as it is nearly 2 months later & this is obviously
a major problem & not even a CU or PU has been released to address the issue.

Lync 2013 Client - Not saving persistent chat options between logins

We run Lync Server 2013. The Persistent Chat options for When a new Message arrives, Show the message in a new window, Show me an alert and Play this sound do not stay checked. They will spontaneously uncheck themselves. We have confirmed it's not an Antivirus
issue. We are using folder redirection on the desktop and my documents folder. Where are these settings stored? It's very annoying that they do not stick. I can replicate with over 100 users.

We are having similar issues at our company as well, and would like some kind of answers or feedback please. Our issue is that when we select the "Persistant Chat" options, they dont seem to do anything at all meaning the alerts dont work, etc. If we log
out and back in they still dont function, but they are still checked. When we reboot the entire PC then they revert back to being "unchecked".
We previously had 2010 lync and 2010 group chat installed, we removed 2010 normal lync but group chat was still installed. We got the settings in lync 2013 working correctly for a short time by uninstalling everything lync, and reinstalling only 2013 version,
but after 2-3 days and 1-2 reboots later, the issue returns.
I hope someone can assist us, otherwise we will have to find a different solution for our business.

No audio device detected - Lync 2013 Client

I have a brand new Dell Latitude E6430 laptop running Windows 7 x64 SP1. I installed Office 2013, including the Lync 2013 client. We are running Lync 2013 server as well. I have connected three different audio devices.
Polycom CX600 phone.
Plantronics Bluetooth headset.
Logitech Video Camera (The video on this works with Lync but no audio)
I cannot get Lync to recognize either of them. I can see them as devices in Windows but within Lync I only get a screen that says "We didn't find an audio device, which you need for calling". Does anyone have any idea on how to resolve this issue?
It is driving me crazy. Especially since it worked perfectly on my old laptop that had the same OS and patches, etc...
Thanks for your help in advance.
Jamie

Had the same issue. For me it required uninstalling the Intel Widi device from device manager. I think it was titled "wiusb" or something similar. It was in its own group in device manager. After uninstalling that, Lync would then
recognize my mic/speakers again.
I had the exact same problem as everyone else. I purchased two Dell Latitude E6530 laptops with Windows 7 Pro 64-bit. Both laptops had the issue. I uninstalled the WIUSB devices, restarted Lync, and Lync suddenly is able to detect devices...
I refreshed device manager to see if the devices would auto-install again... but there weren't detected again.
William Christenson
This worked for me as well. Uninstalled the WIUSB and WIUSB Host Controller which was present under its own group, Exit Lync process and started again, it detected the Sound Devices again. Definitely a driver conflict but it was quick resolution to uninstall
and get it working. No other issues with user as far as another device stopped working due to uninstallation of the devices.
It does not look like any driver conflicts, all other software detects audio device perfectly (Skype, Recorder,softphone, Lync 2010 etc.), but only Lync 2013 client keeps saying ""we didn't find an audio device". it appears the faulty in Lync 2013 client

User search from "Find Someone" in Lync 2013 client does not show contact availability

Running Lync 2013 Client / Server, when a user searches in the "find someone" field, contact names are returned, but the contact's presence status shows "Updating..." and never populates with the users presence. If you then select
a name from the search and open an IM session with them, the presence data is there and is accurate. I think this feature used to work fine.

Hi,
Did the issue happen only for you or for multiple users?
Please enter the sip address instead of the name of the user in the “find someone” field to test the issue.
Please also run Update-CsUserDatabase on FE server then remove Lync client profile to test the issue.
User profile path: <user profile>\AppData\Local\Microsoft\Office\15.0\Lync\
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Lync 2013 client ews has not fully initialized

Hello
I have Lync 2010 server and Lync 2013 client. whenever Lync 2013 client logs in from outside(external) I get a exchange authentication pop up. and when I checked the status of lync - it says ews is not fully initialized. lync 2013 client works fine
from inside. If I use lync 2010 client from outside than it works fine, no pop up and ews status is ok. so I know that my TMG rules are accurate but something wrong with lync 2013 client itself. I have upgraded the client to the latest update.
Also I have tried various combinateion of this below registry fix without any success.
also Microsoft remote connectivity analyzer test is clean. no errors.
http://uclobby.com/2014/01/03/lync-client-2013-ews-has-not-fully-initialized/
any thoughts?
thanks

Hi
Can you try clearing the user local cache SIP folder who logs in externally and see the results
User\App Data\Microsoft\Office 15\lync\SIP
Is your SIP domain different from your domain name
If it is so you can try by adding the SMTP Domain as trusted using the following cmdlet:
reg add HKLM\Software\Policies\Microsoft\Office\15.0\Lync /v TrustModelData /t REG_EXPAND_SZ /d <SMTP Domain> /f
If it is for multiple users you can also try the below article
http://technet.microsoft.com/en-us/library/gg398920.aspx
Remember to mark as helpful if you find my contribution useful or as an answer if it does answer your question.That will encourage me - and others - to take time out to help you Check out my latest blog posts on http://exchangequery.com Thanks Sathish
(MVP)

Lync 2013 client is deployed but user accounts are not migrated from OCS to Lync 2013 Server - how to open Lync meetings automatically in the Lync Web Plug-in

We have in our enterprise the following scenario:
1 - Lync 2013 client is installed
2 - User accounts are not migrated to Lync 2013 Server, users are using Office Communicator as their main tool
3 - Users receive Lync 2013 meeting requests but when try to access them, Lync 2013 client launches and shows error. Users will need to open the browser and paste the URL to the address bar but this still open
4 - We cannot use the workaround of adding "?SL=1" to the Lync 2013 meeting URL as the user base is large and manual workaround is not accepted
5 - Question: is there any automated way, via egistry key or GPO setting, so that users temporarily (until their accounts are migrated to Lync 2013 server) can bypass Lync 2013 client completely and automatically open all Lync 2013 meetings
on the browser, using Lync Web Plug-in?

Thanks for the response,
First, I should have mentioned clearly that users have Office Communicator 2007 client and Lync 2013 client installed in their machines. Their accounts are not migrated yet to Lync 2013 server.
Second, we are using IE9 and IE10. The issue is that users CAN join Lync 2013 meetings with their browsers but have to paste the URL manually to browser and add "?SL=1" otherwise, if they just click at the "Join Online Meeting" or "Join
Lync Meeting" URL it launches Lync 2013 client which shows error because is not configured yet, as they are using OCS client and migrating slowly to Lync 2013 server.
Is there a Group Policy setting or a registry key from Microsoft that can be turned on to these users machines and make will all Lync meeting requests to be opened in IE browser instead of Lync 2013 client. We need a way to ignore
Lync 2013 client until user accounts are migrated to Lync 2013 Server. Manually typing URLs is not an option in a big organization, can't explain thousands of users of different levels what to do.
We are regretting the decision not to separate Lync 2013 from Office 2013 package we deployed recently. If Lync 2013 is uninstalled then all Lync meeting requests are opened in browser without an issue.

Outlook 2010 contacts not showing phone number in Lync 2013 client

Hi,
We have Lync 2013 with Exchange 2010. Recently we started upgrading Lync clients from 2010 to 2013.
A few users started reporting that their local Outlook contacts does not show phone numbers in Lync 2013 (working with 2010)
I have installed the august patch which should solve this issue
981751 - Lync 2013 does not display telephone number of an Outlook 2010 contact in the contact card
Any idea where to look next?

Hi Tobias Borgen Nielsen,
Lync expects all the phone numbers to be in the E.164 format, meaning they should be +1-111-11111111 etc. If they’re not like this, you will have to normalize them if you want Lync
to publish them.
The related article for your reference.
Lync not populating contact cards phone numbers from Active Directory (Or: How to normalize AD phone numbers for Lync Server 2010 and 2013)
http://y0av.me/2012/02/23/normalize_ad_numbers/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or
suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Hope it can be helpful.
Best regards,
Eric

Dial-In Conferencing page does not open from Lync 2013 client

Hello Everyone,
I am facing this strange issue with my Lync Clients. All the users started experiencing the same behavior. So, I think this has something to do at the Server side.
Earlier, when trying to open the Dial-in conferencing settings from the Lync Client (Tools --> Dial-in conferencing settings), it would automatically open the Dial-In conferencing settings in a new web page. But, recently this is not happening. The strange
thing is I will be able to open the dial-in conferencing settings manually from a web browser by typing in the URL.
Has anyone experienced similar issues in the past? I would appreciate any ideas regarding this from your part so that I can try to resolve this. Thanks in advance.

Hi,
Try to rerun Step 2-Setup or Remove Lync Server Components and then test again.
Check if Lync Address Book update to the latest status.
Make sure all Lync 2013 client update to the version.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Lync 2013 client is showing EWS not deployed.

Hi,
I am facing issue with lync 2013 client in the configuration information. it is showing EWS not deployed .
UCS Connectivity State;      Exchange connection Down;           --;
MAPI Information;              Status OK;MAPI Status OK;
EWS Information;;             EWS not deployed;
I am facing this issue both internally and externally.
I am using Lync 2010 server and exchange 2010.
Lync 2010 client is showing all EWS information correct. No issue with lync 2010 client.
Thanks

Had the same issue. Couple of things you can try:
1. Verify EWS virtual directory is configured properly on your Exchange CAS or Front-End servers (Get-WebServicesVirtualDirectory)
But the thing that fixed it for me was:
2. Create SRV records for (_autodiscover, _TCP, 443) pointing to your CAS or Front-End server/array. This has to be done for the forward zone of your public domain name (i.e. contoso.com, not contoso.local). I did them both just
to be on the safe side, but was the public domain that did it.

Outlook contact not added Email do not show all information i Lync 2013 Client

I have seen if no Email address is added into contact personen I only get emty Card of user i Lync 2013.
When I add Email adr. into contact person and wait a littel then user get all information right i Lync 2013 user Card.
IS this right or should it also showing user and all information from Outlook contact Card into lync 2013 client Card?

Lync aggregates contact data from Microsoft Exchange GAL, Outlook and Microsoft Lync Server.
So you can see information from outlook in Lync user card.
Lisa Zheng
TechNet Community Support

App V 5.0 Sequence - Lync 2013 Client

Hello,
Could you please help me find sequencing steps to virtualize Lync 2013 Client (Basic/Enterprise) using App-V 5.0 SP2?
Regards,
Srinivasa Prasad

Follow that link for advice on how to download Office click-to-run and convert it to an App-V package...
When I did this, I set the Product ID in the CustomConfig.xml file as ProPlusVolume and used ExcludeApp tags to exclude all apps except for Lync:
Access
Excel
Groove
InfoPath
OneNote
Outlook
PowerPoint
Project
Publisher
SharePointDesigner
Visio
Word
Here is the info on how to configure this file:
http://technet.microsoft.com/library/jj219426(v=office.15).aspx
I believe it is also possible to set the Product ID to Lync, but not sure of the exact value to set and I have not tried this myself. Bonus tip - when you deploy Lync 2013 virtually, the plugins automatically integrate with the locally installed copy of
Outlook!
Dan Gough
UK App-V MVP
packageology.com
@packageologist
LinkedIn

Lync 2013 do not show own photo

We have Lync 2013 and Exchange 2010. I imported photos to our AD. In Outlook 2010 we can see our own photo, but Lync 2013 client do not display user own photo, but when user1
write a message to user2, user2 receive message with user1 photo. This is a global problem, not for one user.
Can you help me in this case, because I didn't find any useful information?

Ben, thank you for quick response.
Our client policy:
Identity
DisplayPhoto
Global
AllPhotos
I imported only 96x96 pixels size photo. I also tried to import photo manually, but it not make any change in this problem.
Import-RecipientDataProperty -Identity "Name Lastname" -Picture -FileData ([Byte[]]$(Get-Content -Path "C:\user.jpg" -Encoding Byte -ReadCount 0))
If Lync 2013 user type his name in Lync search field and open his contact in Lync 2013 client, he able to see
his photo, company name, phone numbers and etc...
Lync 2013 clients and server have installed latest updates.

"Collect Logs Button" available in Lync 2013 client?

In the Lync 2010 client I was able to enable a "Collect Logs" button for gathering logs pertaining to voice quality.
http://blogs.technet.com/b/nexthop/archive/2010/12/10/collectlogs.aspx
I've looked everywhere and can't find any references for this option in the Lync 2013 client. Can anyone confirm if this has been removed from the 2013 client? Or are there different settings to turn it on for 2013 clients?

It is not listed in the Lync Server 2013 Client Policies, so I am afraid this feature is not there.
Lisa Zheng
TechNet Community Support

Lync 2013 client not finding audio device

Similar Messages

Maybe you are looking for