Lync 2013 Client takes a long time to "restore" from taskbar

On many Windows 8 & 8.1 systems in our environment the Lync client will take anywhere from 2-10 seconds to pop up when clicked on in the taskbar.  The application is running, logged in, and active.  This is very frustrating to our userbase
as they will click on it multiple times and have it then act like a jackrabbit when it finally processes the requested actions.
The computers we have are brand new systems.  Happens on freshly installed & updated versions of Lync 2013.  Seems to be after the Lync client hasn't been clicked on, or utilized in a while.  Other applications pop up instantly (zero delay)
and without any problems, it only affects Lync.  I tried disabling UI animations such as fade, slide etc, which did nothing to help the issue. 
This has me a bit stumped, and I'm wondering if this is a known issue or not?  Hopefully there is a solution? 

I wouldn't say it's dismissive, I was asking for more information.  I wanted to know if it was potentially an overactive endpoint protection application or something similar, if it can't be reproduced on fresh build of Windows then something is interfering
and it's difficult to work out not knowing what all is installed.  Most people don't experience the issue so I imagine another piece of software may likely be conflicting.
I do agree that it's not an answer, at the least not very useful answer.  Occasionally items get marked as answer but they're more of a "closed" as the original poster never responds. 
I'd suggest posting your issue in the Lync 2013 forums instead as people are less likely to watch this post now that it's already marked "answered".  Work through it and see what can be found, hopefully you'll find some good information which will be
more helpful to others.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications

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    Thanks for your reply. My iPod Touch has finished its restore, yet not all the apps were installed onto the iPod. This is not a problem because most of my apps I did not want/need. My photos and music was installed/synced as well. It took a very long time for this process to happen. Thank You for your support. How can I award you points?

  • Leopard Clients take a Long Time to Login (roughly 1~2 minutes)

    Hello all,
    I've spent the last few weeks scouring these groups and then net and searching and searching for someone with a similar problem to my own, but have come up pretty much empty handed and so now turn to here to see if any else has had this issue or can at least point me where to look to resolve the problem.
    I've got a clean install of a XServe running Leopard server 10.5.2 with OD, AFP services and User home folders configured and fully working.
    The problem:
    Clean install of Tiger client logs into the server (OD binded) perfectly. Takes maybe 15 seconds tops to for the client to log in and show the all the AFP mounts and client settings and user's desktop and files, etc.
    However, a fresh Leopard client install (OD binded) takes roughly 1~2 minutes to do the exact same thing.
    I've gone through any log file I can find on server and client side, checked my DNS running on this xserve, created new users without "home" folders, and searched just about everywhere for an answer to this issue and am still empty handed.
    This is not a show stopper issue, but there is something definitely not normal about what is happening with Leopard client logins.
    I'm trying to explain this as best as I can without making a wall of text, but I'm sure I'll forget something, so please ask questions if you have them.
    Things I'm seeing in the logs during the time of the login happening are:
    Server-side Logs:
    - Kerberos Server Log -
    Apr 14 11:27:39 ns1.mydomain.com krb5kdc[167](info): TGS_REQ (7 etypes {18 17 16 23 1 3 2}) 172.16.9.14: ISSUE: authtime 1208190459, etypes {rep=16 tkt=16 ses=16}, [email protected] for ldap/ns1.mydomain.com@NS1. MYDOMAIN.COM
    Apr 14 11:28:46 ns1.mydomain.com krb5kdc[167](info): AS_REQ (7 etypes {18 17 16 23 1 3 2}) 172.16.1.205: NEEDED_PREAUTH: CRC0002$@NS1. MYDOMAIN.COM for krbtgt/NS1. MYDOMAIN.COM@NS1. MYDOMAIN.COM, Additional pre-authentication required
    - Password Service Server Log -
    Apr 14 2008 11:43:03 KERBEROS-LOGIN-CHECK: user {0x47f3ab5903c4b01c0000002a0000002a, CRC0005$} is in good standing.
    Apr 14 2008 11:43:03 KERBEROS-LOGIN-CHECK: user {0x47f3ab5903c4b01c0000002a0000002a, CRC0005$} authentication succeeded.
    Apr 14 2008 11:43:04 RSAVALIDATE: success.
    Apr 14 2008 11:43:04 AUTH2: {0x47c721234c9608250000000700000007, myusername} DIGEST-MD5 authentication succeeded.
    Apr 14 2008 11:43:04 RSAVALIDATE: success.
    Apr 14 2008 11:43:04 AUTH2: {0x47c721234c9608250000000700000007, myusername} DHX authentication succeeded.
    Apr 14 2008 11:43:04 KERBEROS-LOGIN-CHECK: user {0x47c721234c9608250000000700000007, myusername} is in good standing.
    Apr 14 2008 11:43:04 KERBEROS-LOGIN-CHECK: user {0x47c721234c9608250000000700000007, myusername} authentication succeeded.
    Apr 14 2008 11:43:05 RSAVALIDATE: success.
    Apr 14 2008 11:43:05 AUTH2: {0x47c721234c9608250000000700000007, myusername} DHX authentication succeeded.
    Apr 14 2008 11:43:06 KERBEROS-LOGIN-CHECK: user {0x47f3ab5903c4b01c0000002a0000002a, CRC0005$} is in good standing.
    Apr 14 2008 11:43:06 KERBEROS-LOGIN-CHECK: user {0x47f3ab5903c4b01c0000002a0000002a, CRC0005$} authentication succeeded.
    Apr 14 2008 11:43:06 KERBEROS-LOGIN-CHECK: user {0x47c721234c9608250000000700000007, myusername} is in good standing.
    Apr 14 2008 11:43:06 KERBEROS-LOGIN-CHECK: user {0x47c721234c9608250000000700000007, myusername} authentication succeeded.
    Apr 14 2008 11:45:26 KERBEROS-LOGIN-CHECK: user {0x47f3ab5903c4b01c0000002a0000002a, CRC0005$} is in good standing.
    Apr 14 2008 11:45:26 KERBEROS-LOGIN-CHECK: user {0x47f3ab5903c4b01c0000002a0000002a, CRC0005$} authentication succeeded.
    Client Side Logs:
    - All Messages -
    4/14/08 10:09:12 AM loginwindow[9868] Login Window Started Security Agent
    4/14/08 10:15:01 AM loginwindow[9868] Login Window - Returned from Security Agent
    - Console Messages -
    4/14/08 10:15:03 AM com.apple.launchd[1] (com.apple.UserEventAgent-LoginWindow[9880]) Exited: Terminated
    - SingleSignOnTools.log -
    kdcmond cannot retreive the computer's local Hostname , retrying ..
    Kerberos configuration is up to date
    Kerberos configuration is up to date
    Kerberos configuration is up to date
    Kerberos configuration is up to date
    .. and so on
    All other logs don't appear to show anything of importance in between the time frame of Login window started and login window exited.
    I'd like to know what exactly the client workstation is doing during this time with the server, but it looks like it just hangs and does nothing since nothing shows up in the logs that I can find during this time period where the client hangs. Maybe I can try an Ethereal trace to see what traffic is being sent back and forth during this timeframe. I don't know if this is a configuration issue on my part or a OD / AFP bug on Apple's part since Tiger clients connect perfectly.
    Logouts happen immediately, so no problems there on that end. And everything else with the system is working flawlessly (besides the OD Crashing issue which I'm sure everyone is well aware of right now with 10.5.2).
    Thank you to anyone that can assist in shedding some light on this issue and I apologize if I didn't provide enough information.
    -Jessee

    FOUND IT!!! Well for our install anyway. The culprit was AUTH2.
    In our case computers would (randomly) have the same ..SLOW.. symptoms as your original post described, and the 'Apple Password Server log' on our server showed the same log entries.
    It turned out that Single-Sign-On was being screwed up by two Authentication Authorities as applied in the LDAP (Computer and User) Attributes,
    and showed up in the log as competing authentications from KERBEROS-LOGIN-CHECK and AUTH2. as follows:
    Apr 30 2008 16:22:17 RSAVALIDATE: success.
    Apr 30 2008 16:22:17 AUTH2: {0x4818c423083a8ddd0000000a0000000a, user} DIGEST-MD5 authentication succeeded.
    Apr 30 2008 16:22:17 RSAVALIDATE: success.
    Apr 30 2008 16:22:17 AUTH2: {0x4818c423083a8ddd0000000a0000000a, user} DHX authentication succeeded.
    Apr 30 2008 16:22:17 KERBEROS-LOGIN-CHECK: user {0x4818c423083a8ddd0000000a0000000a, user} is in good standing.
    Apr 30 2008 16:22:17 KERBEROS-LOGIN-CHECK: user {0x4818c423083a8ddd0000000a0000000a, user} authentication succeeded.
    Apr 30 2008 16:22:18 RSAVALIDATE: success.
    Apr 30 2008 16:22:18 AUTH2: {0x4818c423083a8ddd0000000a0000000a, user} DHX authentication succeeded.
    Now, all the entries in our log (for remote logins) show:
    May 2 2008 10:35:39 KERBEROS-LOGIN-CHECK: user {0x4818c423083a8ddd0000000a0000000a, user} is in good standing.
    May 2 2008 10:35:39 KERBEROS-LOGIN-CHECK: user {0x4818c423083a8ddd0000000a0000000a, user} authentication succeeded.
    May 2 2008 10:35:39 KERBEROS-LOGIN-CHECK: user {0x4818c423083a8ddd0000000a0000000a, user} is in good standing.
    May 2 2008 10:35:39 KERBEROS-LOGIN-CHECK: user {0x4818c423083a8ddd0000000a0000000a, user} authentication succeeded.
    May 2 2008 10:35:39 KERBEROS-LOGIN-CHECK: user {0x4818c423083a8ddd0000000a0000000a, user} is in good standing.
    May 2 2008 10:35:39 KERBEROS-LOGIN-CHECK: user {0x4818c423083a8ddd0000000a0000000a, user} authentication succeeded.
    i.e...Single-Sign-On and they're FAST.
    no more AUTH2 entries overlapping with KERBEROS.
    (local Authentications still show AUTH2 when using WGM)
    The solution was pretty straight forward, But only applies if the system is using Single-Sign-On with AFP shared home folders and the Authentication for AFP is set to Kerberos.
    Delete ;ApplePasswordServer entries from all user/computer combinations that are having problems.
    I actually deleted it from all users and Computers. (Except the Server Computer and Directory Administrator that uses WGM. When I tested these, WGM would not authenticate Diradmin)
    It can be done in the GUI from the inspector tab in WGM
    find the attibute
    dsAttrTypeStandard:AuthenticationAuthority
    click to open
    If there are two entries: ApplePasswordServer and Kerberosv5 then:
    Edit the ApplePasswordServer entry (You can copy the text into an editor and save it for future use if needed, all entries are the same for all computers and users, so you only need 1 copy, and you can paste it back into new entry to put it back,...If needed....maybe for older systems, mine are all Leopard.
    Now delete, OK, and Save the changes
    After its done, check the logs again to make sure that all remote logons now show
    KERBEROS-LOGIN-CHECK:
    and they should be FAST.
    Hope this helps
    Steve

  • Client takes a long time to get network login screen from server

    I have just installed the new xserve with 10.5.1
    I have configured DNS
    My problem is that my client 10.5 takes about 1 and a half minutes to get the network users show up on the login screen.
    I have searched through the system logs and found the following. Don't know if these have anything to do with the slow client but it is a start. If anyone can shed some light on this I would appreciate it. Thanks Bails:)
    following are some error messages
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    Feb 25 09:29:21 xserve [0x0-0x12012].com.apple.ServerAdmin[232]: * ERROR: -[GRAxes computeLayout]:1124 - plotRect height = 0.000000 <= 0.0 *
    Feb 25 09:29:21 xserve [0x0-0x12012].com.apple.ServerAdmin[232]: * ERROR: -[GRChartView computeLayout]:1194 - Layout for overlay axes (0xa815bf0) failed. *
    Feb 25 09:29:21 xserve [0x0-0x12012].com.apple.ServerAdmin[232]: * ERROR: -[GRAxes computeLayout]:1124 - plotRect height = 0.000000 <= 0.0 *
    Feb 25 09:29:21 xserve [0x0-0x12012].com.apple.ServerAdmin[232]: * ERROR: -[GRChartView computeLayout]:1194 - Layout for overlay axes (0xa8084e0) failed. *
    Feb 25 09:29:21 xserve [0x0-0x12012].com.apple.ServerAdmin[232]: * ERROR: -[GRAxes computeLayout]:1124 - plotRect height = 0.000000 <= 0.0 *
    Feb 25 09:29:21 xserve [0x0-0x12012].com.apple.ServerAdmin[232]: * ERROR: -[GRChartView computeLayout]:1194 - Layout for overlay axes (0xa815bf0) failed. *
    Feb 25 09:29:21 xserve [0x0-0x12012].com.apple.ServerAdmin[232]: * ERROR: -[GRAxes computeLayout]:1124 - plotRect height = 0.000000 <= 0.0 *
    Feb 25 09:29:21 xserve [0x0-0x12012].com.apple.ServerAdmin[232]: * ERROR: -[GRChartView computeLayout]:1194 - Layout for overlay axes (0xa8084e0) failed. *
    _*LDAP Log*_
    Feb 25 10:49:53 xserve slapd[68]: <= bdbsubstringcandidates: (authAuthority) index_param failed (18)

    I just guess hete based on the first two logs entries that the server is unable to query DNS. All sorts of DNS lookup failures are a common source of such long timeout errors. It might be because your DNS is not set up right or because the DNS server is not accessible to the server (incorrect routing rules or network settings in general).

  • Takes a long time to wake from sleep?

    If my 2012 Mac Mini has gone into sleep mode for some time it takes forever to wake up and become responsive again. There is also a lot of disk activity for some time after it wakes and it is very sluggish.
    It is like it has gone into hibernation?
    Any ideas?

    Checking Disk Utility there are no S.M.A.R.T. errors.
    Activity Monitor the top item most of the time is Kernal Task with around 2.5% CPU.
    There is 13.18 GB Free Ram and Page Outs are 0 bytes.
    In Console there are several repeating messages:
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    09/11/2012 22:24:53.569 sandboxd[255]: ([253]) mdworker(253) deny mach-lookup com.apple.ls.boxd
    09/11/2012 22:24:53.576 sandboxd[255]: ([254]) mdworker(254) deny mach-lookup com.apple.ls.boxd
    09/11/2012 22:24:53.000 kernel[0]: Sandbox: sandboxd(255) deny mach-lookup com.apple.coresymbolicationd
    Here is a section of repeats:
    09/11/2012 22:20:40.525 mdworker[213]: Unable to talk to lsboxd
    09/11/2012 22:20:40.528 mdworker[216]: Unable to talk to lsboxd
    09/11/2012 22:20:40.000 kernel[0]: Sandbox: sandboxd(219) deny mach-lookup com.apple.coresymbolicationd
    09/11/2012 22:20:41.678 sandboxd[219]: ([213]) mdworker(213) deny mach-lookup com.apple.ls.boxd
    09/11/2012 22:20:41.685 sandboxd[219]: ([216]) mdworker(216) deny mach-lookup com.apple.ls.boxd
    09/11/2012 22:21:16.779 lsboxd[199]: @AE relay 4755524c:4755524c
    09/11/2012 22:21:21.417 mdworker[236]: Unable to talk to lsboxd
    09/11/2012 22:21:21.420 mdworker[237]: Unable to talk to lsboxd
    09/11/2012 22:21:21.518 sandboxd[238]: ([236]) mdworker(236) deny mach-lookup com.apple.ls.boxd
    09/11/2012 22:21:21.538 sandboxd[238]: ([237]) mdworker(237) deny mach-lookup com.apple.ls.boxd
    09/11/2012 22:21:21.000 kernel[0]: Sandbox: sandboxd(238) deny mach-lookup com.apple.coresymbolicationd
    09/11/2012 22:22:01.715 lsboxd[199]: @AE relay 4755524c:4755524c
    09/11/2012 22:22:22.456 mdworker[245]: Unable to talk to lsboxd
    09/11/2012 22:22:22.467 mdworker[246]: Unable to talk to lsboxd
    09/11/2012 22:22:22.531 sandboxd[247]: ([245]) mdworker(245) deny mach-lookup com.apple.ls.boxd
    09/11/2012 22:22:22.553 sandboxd[247]: ([246]) mdworker(246) deny mach-lookup com.apple.ls.boxd
    09/11/2012 22:22:22.000 kernel[0]: Sandbox: sandboxd(247) deny mach-lookup com.apple.coresymbolicationd
    09/11/2012 22:22:44.290 lsboxd[199]: @AE relay 4755524c:4755524c
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    09/11/2012 22:24:53.495 mdworker[254]: Unable to talk to lsboxd
    09/11/2012 22:24:53.569 sandboxd[255]: ([253]) mdworker(253) deny mach-lookup com.apple.ls.boxd
    09/11/2012 22:24:53.576 sandboxd[255]: ([254]) mdworker(254) deny mach-lookup com.apple.ls.boxd
    09/11/2012 22:24:53.000 kernel[0]: Sandbox: sandboxd(255) deny mach-lookup com.apple.coresymbolicationd
    09/11/2012 22:29:03.164 mdworker[269]: Unable to talk to lsboxd
    09/11/2012 22:29:03.167 mdworker[270]: Unable to talk to lsboxd
    09/11/2012 22:29:03.240 sandboxd[271]: ([269]) mdworker(269) deny mach-lookup com.apple.ls.boxd
    09/11/2012 22:29:03.246 sandboxd[271]: ([270]) mdworker(270) deny mach-lookup com.apple.ls.boxd
    09/11/2012 22:29:03.000 kernel[0]: Sandbox: sandboxd(271) deny mach-lookup com.apple.coresymbolicationd
    09/11/2012 22:33:20.658 mdworker[286]: Unable to talk to lsboxd
    09/11/2012 22:33:20.661 mdworker[287]: Unable to talk to lsboxd
    09/11/2012 22:33:20.715 sandboxd[288]: ([286]) mdworker(286) deny mach-lookup com.apple.ls.boxd
    09/11/2012 22:33:20.720 sandboxd[288]: ([287]) mdworker(287) deny mach-lookup com.apple.ls.boxd
    09/11/2012 22:33:21.000 kernel[0]: Sandbox: sandboxd(288) deny mach-lookup com.apple.coresymbolicationd
    Phil

  • Macbook Pro takes long time to wake from sleep

    Hi, I have recently purchased the latest Macbook Pro (Mid-2012, not the Retina display version), and I've noticed if the Macbook is left switched on, with the lid down and not plugged into the mains, it will take a long time to wake from sleep. I've looked for similar posts, and everyone describes it as a long delay, but for me the screen is greyed out (but transparent) and a process bar appears, which fills up and then the display loads properly, but it takes a further 30-50 seconds to activate things like the mouse and wifi etc (it feels like it has completely frozen).
    Has anyone experienced this and is it normal? I looked up standby mode, but am led to believe this is only with the retina display models, so am a bit worried.

    Hi Thumbnut,
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    Mac computers: Progress bar appears after waking from sleep
    http://support.apple.com/kb/HT1757
    I hope this helps!
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  • No Numbers after March Lync 2013 Client update

    Hi,
    We have problems with the EWS sync after applying the March Lync 2013 client update. All contacts are synced from the users private contacts folder but no numbers are shown. After removing the update it is working fine again. We are not using UCS as
    we are still on Exchange 2010.
    Any ideas?
    Kristian

    I didn’t have this problem when I installed the update.
    Did you download the update from
    http://www.microsoft.com/en-us/download/details.aspx?id=42232 or
    http://www.microsoft.com/en-us/download/details.aspx?id=42249?
    Please check if this issue happens to other users.
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  • Pull large amounts of data using odata, client API and so takes a long time in project server 2013

    We are trying to pull large amounts of data in project server 2013 using both client API and odata calls, but it seem to take a long time. How is this done
    In project server 2010 we did this creating SQL views in both the reporting database and for list creating a view in the content database. Our IT dept is saying we can't do this anymore. How does a view in Project database or content database create issues?
    As long as we don't add a field in the table. So how's one to do this with creating a view?

    Hello,
    If you are using Project Server 2013 on premise I would recommend using T-SQL against the dbo. schema in the Project Web Database for your reports, this will be far quicker that the APIs. You can create custom objects in the dbo. schema, see the link below:
    https://msdn.microsoft.com/en-us/library/office/ee767687.aspx#pj15_Architecture_DAL
    It is not supported to query the SharePoint content database directly with T-SQL or add any custom objects to the content database.
    Paul
    Paul Mather | Twitter |
    http://pwmather.wordpress.com | CPS |
    MVP | Downloads

  • Exchange Online, Outlook 2013 - Copying large emails to public folders takes a long time

    We are using Office 365 and when copying a large email (with attachment) to a public folder in exchange online, the copy takes a long time.  Outlook does not let you do anything until it's finished coping.  This is different to other folder
    behavior in outlook where the sync with EO would happen in the background.  Is there a way round this?  It's really frustrating to copy a load of emails to a public folder.
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    Hi,
    I recommend you ask in office 365 forum, there are more experts to help you:
    http://community.office365.com/en-us/f/default.aspx
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