Lync 2013 crashes on start up.

My Lync 2013 client is crashing on start up.
I already tried to completely remove Office 2013 en re-install it, but that doesn't help. All Windows updates are installed.
Running as Administrator also doesn't solve the issue.
All other Office programs are working.
When I start Lync, after 2 seconds this happens:
I see this error on the Event viewer:
I have a HP 8770w with Windows 8 Pro, 64 bit.
Office Professional Plus 2013, 64 bit version.

Try to update your Graphic Card drivers to the latest version
You can also check the solution in the similar thread
http://social.technet.microsoft.com/Forums/lync/en-US/d36d1f35-8118-467e-addd-fc8fa4db38a4/lync-2013-rtm-client-crashing-on-startup-in-windows-8-rtm
Please try to disable any local antivirus software to see if that fixes the issue.
Please remove Silverlight and reinstall it:
http://www.microsoft.com/silverlight/
Delete the Lync .exe from the Programs (x86) folder and then launching from the start bar.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Similar Messages

Lync 2013 crashes on startup in Windows 8.1 on Dell latitude E6520 machines

Lync 2013 crashes on startup in Windows 8.1 on Dell latitude E6520 machines. Every E6520 with windows 8.1.
Error message is:
Log Name:      Application
Source:        Application Error
Date:          4/15/2014 3:54:06 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ***
Description:
Faulting application name: lync.exe, version: 15.0.4420.1017, time stamp: 0x5067326f
Faulting module name: igdumd32.dll_unloaded, version: 9.17.10.3517, time stamp: 0x532b0b5b
Exception code: 0xc0000005
Fault offset: 0x00001040
Faulting process id: 0x10a0
Faulting application start time: 0x01cf58ecd02118cc
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
Faulting module path: igdumd32.dll
Report Id: 14b4ce16-c4e0-11e3-8255-8c705a44a074
Faulting package full name:
Faulting package-relative application ID:
Video driver in the image was originally out of date, changed the driver to the latest and greatest available straight from Intel for the Intel HD 3000 graphics card and this error still appears. Driver 9.17.10.3517 exceeds the minimum requirement
for Lync 2013. The faulting module is related to the graphics driver, but reinstalling does nothing, uninstalling and then reinstalling does nothing, it cannot further be upgraded. This same error affects all the Dell latitude e6520's. It
also only occurs in Windows 8.1. The windows 7 image using the exact same driver version (both the outdated driver and latest driver) works just fine with Lync 2013.
Running Lync with administrative permissions does nothing, disabling hardware acceleration did nothing. None of our laptops come with the bluetooth adapter, and also updated all other drivers such as chipset and soundcard. Error occurs on the
RTM version of Lync, and Lync with SP1 fully updated. The rest of Office 2013 works fine. I am currently at a loss here short of telling the help desk to not image E6520's with Windows 8.1 because Lync 2013 doesn't work on it. But there has
to be a reason for it. Calling out for some suggestions here.
Thanks!

We also have the same issue with Dell E6420 running Windows 8.1. Lync application does not respond after start-up. Did you try looking for the error file under
C:\users\username\appdata\local\Microsoft\Windows\WER\Reportarchive
it should create file like AppHang_lync.exe_some numbers. search for the latest one.
Interesting, I don't have any 6420's handy but figured the issue would exist on those also. I looked up the location you mention and see many crash logs for Lync. Not really sure what the error is, just says it stopped working.
Version=1
EventType=BEX
EventTime=130420688460358806
ReportType=2
Consent=1
UploadTime=130420688461296414
ReportIdentifier=14b4ce17-c4e0-11e3-8255-8c705a44a074
IntegratorReportIdentifier=14b4ce16-c4e0-11e3-8255-8c705a44a074
WOW64=1
Response.BucketId=3a18275b4e359a3d32b33b327b07846b
Response.BucketTable=5
Response.LegacyBucketId=81648064370
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=lync.exe
Sig[1].Name=Application Version
Sig[1].Value=15.0.4420.1017
Sig[2].Name=Application Timestamp
Sig[2].Value=5067326f
Sig[3].Name=Fault Module Name
Sig[3].Value=igdumd32.dll_unloaded
Sig[4].Name=Fault Module Version
Sig[4].Value=9.17.10.3517
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=532b0b5b
Sig[6].Name=Exception Offset
Sig[6].Value=00001040
Sig[7].Name=Exception Code
Sig[7].Value=c0000005
Sig[8].Name=Exception Data
Sig[8].Value=00000008
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.256.4
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
UI[2]=C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
UI[3]=Microsoft Lync has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
LoadedModule[1]=C:\windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\windows\SYSTEM32\KERNEL32.DLL
LoadedModule[3]=C:\windows\SYSTEM32\KERNELBASE.dll
LoadedModule[4]=C:\windows\system32\apphelp.dll
LoadedModule[5]=C:\windows\SYSTEM32\ADVAPI32.dll
LoadedModule[6]=C:\windows\SYSTEM32\ole32.dll
LoadedModule[7]=C:\windows\SYSTEM32\OLEAUT32.dll
LoadedModule[8]=C:\windows\SYSTEM32\MSVCR100.dll
LoadedModule[9]=C:\Program Files (x86)\Microsoft Office\Office15\LyncModelProxy.dll
LoadedModule[10]=C:\Program Files (x86)\Microsoft Office\Office15\LyncDesktopViewModel.dll
LoadedModule[11]=C:\Program Files (x86)\Microsoft Office\Office15\PropertyModel.dll
LoadedModule[12]=C:\Program Files (x86)\Microsoft Office\Office15\PropertyModelProxy.dll
LoadedModule[13]=C:\Program Files (x86)\Microsoft Office\Office15\RtmMvrAs.dll
LoadedModule[14]=C:\windows\SYSTEM32\MSVCP100.dll
LoadedModule[15]=C:\windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.9600.16384_none_dadf89385bc5c7d7\gdiplus.dll
LoadedModule[16]=C:\windows\SYSTEM32\IMM32.dll
LoadedModule[17]=C:\windows\SYSTEM32\MSIMG32.dll
LoadedModule[18]=C:\windows\SYSTEM32\DWrite.dll
LoadedModule[19]=C:\windows\SYSTEM32\msvcrt.dll
LoadedModule[20]=C:\windows\SYSTEM32\sechost.dll
LoadedModule[21]=C:\windows\SYSTEM32\RPCRT4.dll
LoadedModule[22]=C:\windows\SYSTEM32\combase.dll
LoadedModule[23]=C:\windows\SYSTEM32\GDI32.dll
LoadedModule[24]=C:\windows\SYSTEM32\USER32.dll
LoadedModule[25]=C:\windows\SYSTEM32\MSVCR110.dll
LoadedModule[26]=C:\Program Files (x86)\Microsoft Office\Office15\RtmPal.dll
LoadedModule[27]=C:\Program Files (x86)\Microsoft Office\Office15\RtmCodecs.dll
LoadedModule[28]=C:\windows\SYSTEM32\dxva2.dll
LoadedModule[29]=C:\windows\SYSTEM32\d3d9.dll
LoadedModule[30]=C:\windows\SYSTEM32\d3d11.dll
LoadedModule[31]=C:\windows\SYSTEM32\MSCTF.dll
LoadedModule[32]=C:\windows\SYSTEM32\SspiCli.dll
LoadedModule[33]=C:\windows\SYSTEM32\WINMM.dll
LoadedModule[34]=C:\windows\SYSTEM32\WS2_32.dll
LoadedModule[35]=C:\windows\SYSTEM32\PSAPI.DLL
LoadedModule[36]=C:\windows\SYSTEM32\POWRPROF.dll
LoadedModule[37]=C:\windows\SYSTEM32\pdh.dll
LoadedModule[38]=C:\windows\SYSTEM32\MSVCP110.dll
LoadedModule[39]=C:\windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[40]=C:\Program Files (x86)\Microsoft Office\Office15\dbghelp.dll
LoadedModule[41]=C:\windows\SYSTEM32\bcrypt.dll
LoadedModule[42]=C:\windows\SYSTEM32\SETUPAPI.dll
LoadedModule[43]=C:\windows\SYSTEM32\WTSAPI32.dll
LoadedModule[44]=C:\windows\SYSTEM32\PROPSYS.dll
LoadedModule[45]=C:\windows\SYSTEM32\VERSION.dll
LoadedModule[46]=C:\windows\SYSTEM32\dwmapi.dll
LoadedModule[47]=C:\windows\SYSTEM32\dxgi.dll
LoadedModule[48]=C:\windows\SYSTEM32\CRYPTBASE.dll
LoadedModule[49]=C:\windows\SYSTEM32\WINMMBASE.dll
LoadedModule[50]=C:\windows\SYSTEM32\NSI.dll
LoadedModule[51]=C:\windows\SYSTEM32\WINNSI.DLL
LoadedModule[52]=C:\windows\SYSTEM32\CFGMGR32.dll
LoadedModule[53]=C:\windows\SYSTEM32\bcryptPrimitives.dll
LoadedModule[54]=C:\windows\SYSTEM32\DEVOBJ.dll
LoadedModule[55]=C:\windows\SYSTEM32\nvinit.dll
LoadedModule[56]=C:\PROGRA~2\Sophos\SOPHOS~1\SOPHOS~1.DLL
LoadedModule[57]=C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\mso.dll
LoadedModule[58]=C:\windows\SYSTEM32\d2d1.dll
LoadedModule[59]=C:\windows\system32\uxtheme.dll
LoadedModule[60]=C:\windows\SYSTEM32\WINSTA.dll
LoadedModule[61]=C:\windows\SYSTEM32\SHELL32.dll
LoadedModule[62]=C:\windows\SYSTEM32\SHLWAPI.dll
LoadedModule[63]=C:\windows\SYSTEM32\shcore.dll
LoadedModule[64]=C:\windows\SYSTEM32\kernel.appcore.dll
LoadedModule[65]=C:\Program Files (x86)\Microsoft Office\Office15\Uc.dll
LoadedModule[66]=C:\Program Files (x86)\Microsoft Office\Office15\RtmMvrCs.dll
LoadedModule[67]=C:\windows\SYSTEM32\WINSPOOL.DRV
LoadedModule[68]=C:\windows\SYSTEM32\HID.DLL
LoadedModule[69]=C:\windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_a9f4965301334e09\Comctl32.dll
LoadedModule[70]=C:\windows\SYSTEM32\msi.dll
LoadedModule[71]=C:\Program Files (x86)\Microsoft Office\Office15\1033\lyncDesktopResources.dll
LoadedModule[72]=C:\windows\SYSTEM32\DavClnt.DLL
LoadedModule[73]=C:\windows\SYSTEM32\DAVHLPR.dll
LoadedModule[74]=C:\windows\SYSTEM32\d3d10_1.dll
LoadedModule[75]=C:\windows\SYSTEM32\d3d10_1core.dll
LoadedModule[76]=C:\windows\SYSTEM32\D3D10Warp.dll
LoadedModule[77]=C:\windows\SYSTEM32\sppc.dll
LoadedModule[78]=C:\windows\SYSTEM32\Secur32.dll
LoadedModule[79]=C:\windows\SYSTEM32\clbcatq.dll
LoadedModule[80]=C:\Program Files (x86)\Microsoft Office\Office15\UccApi.dll
LoadedModule[81]=C:\Program Files (x86)\Microsoft Office\Office15\Win32MsgQueue.dll
LoadedModule[82]=C:\windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.9600.16384_none_7c55c866aa0c3ff0\Comctl32.dll
LoadedModule[83]=C:\Program Files (x86)\Microsoft Office\Office15\1033\ocapires.dll
LoadedModule[84]=C:\Program Files (x86)\Microsoft Office\Office15\Psom.dll
LoadedModule[85]=C:\Windows\SYSTEM32\msxml6.dll
LoadedModule[86]=C:\Program Files (x86)\Microsoft Office\Office15\OcImport.DLL
LoadedModule[87]=C:\Program Files (x86)\Microsoft Office\Office15\ocrec.dll
LoadedModule[88]=C:\windows\system32\mlang.dll
LoadedModule[89]=C:\windows\SYSTEM32\usp10.dll
LoadedModule[90]=C:\windows\system32\windowscodecs.dll
LoadedModule[91]=C:\Program Files (x86)\Microsoft Office\Office15\RtmMediaManager.dll
LoadedModule[92]=C:\windows\SYSTEM32\AVRT.DLL
LoadedModule[93]=C:\Program Files (x86)\Microsoft Office\Office15\AppSharingMediaProvider.dll
LoadedModule[94]=C:\Program Files (x86)\Microsoft Office\Office15\RTMPLTFM.dll
LoadedModule[95]=C:\windows\SYSTEM32\WINTRUST.dll
LoadedModule[96]=C:\windows\SYSTEM32\CRYPT32.dll
LoadedModule[97]=C:\windows\SYSTEM32\MSASN1.dll
LoadedModule[98]=C:\ProgramData\Sophos\Web Intelligence\swi_ifslsp.dll
LoadedModule[99]=C:\windows\system32\mswsock.dll
LoadedModule[100]=C:\windows\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[101]=C:\windows\SYSTEM32\dhcpcsvc.DLL
LoadedModule[102]=C:\windows\SYSTEM32\wlanapi.dll
LoadedModule[103]=C:\windows\System32\MMDevApi.dll
LoadedModule[104]=C:\windows\SYSTEM32\MFPlat.dll
LoadedModule[105]=C:\windows\SYSTEM32\RTWorkQ.DLL
LoadedModule[106]=C:\Program Files (x86)\Intel\Media SDK\mfx_mft_h264ve_32.dll
LoadedModule[107]=C:\windows\SYSTEM32\EVR.dll
LoadedModule[108]=C:\windows\system32\NV\nvumdshim.dll
LoadedModule[109]=C:\windows\system32\nvd3dum.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=BEX
AppName=Microsoft Lync
AppPath=C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
ApplicationIdentity=00000000000000000000000000000000

Outlook 2013 crashes at start -

Outlook 2013 crashes at start. ntdll.dll error
Tried with:
Programs&Feature / Office 2013 - REPAIR
Creating new Outlook profile
Creating new local profile
Please help.
With best regards
bostjanc

Hello again bostjanc,
Doing an online scan is a lazy approach and still holds doors open for viruses to survive the scan. Most smart viruses will detect if a scan is in progress and thus hide themselves from
the scanner. Corollary: You can NEVER trust an online scan even if it finds viruses! (there might be others too).
A better but yet not foolproof way is to do an offline scan where any possible virus is not given the chance to start executing itself and thus hiding from any virus scan. The virus
scan software database must be updated and hold all possible existing viruses (which is of course impossible). It's, however, a better approach than letting a possible virus dictate the outcome of an online scan.
With the hope that you will reconsiderate your IT Policy ...
Best regards George

Lync 2013 crashes when double-clicking on contact to send IM...

I have a 64 bit Windows 7 machine. I have Office 2010 and 2013 installed. I am able to successfully run Lync 2013 and login to the Lync Server and see my contacts and their statuses online. However, every time I double-click on a contact name to send
them an IM i get a message saying "Microsoft Lync has stopped working" and Lync shuts down and restarts. When I debug the error using Visual Studio 2010 I get an "Unhandled exception... Access violation" error.
Here is what I know so far... It has to do with some incompatibility with Office 2010, because when I uninstall Office 2010, Lync 2013 starts working properly. (However, I need Office 2010 installed for supporting my clients. <sigh>)
Here's is what I've done so far...
1. Uninstalled Office 2013 = Lync 2013 still crashes.
2. Uninstalled Office 2010 = Lync 2013 works fine now.
3. Reinstalled Office 2013 w/out Office 2010 present = Lync 2013 works fine.
4. Reinstalled Office 2010 followed by Office 2013 = Lync 2013 still crashes.
5. I've also delete the sip_ folder to have Lync recreate it = that doesn't work either.
I have also updated Lync 2013 to the latest version update provided by Microsoft, but nothing seems to help.
My Event Viewer says the following:
Faulting application name: lync.exe, version: 15.0.4675.1000, time stamp: 0x54629b57
Faulting module name: lync.exe, version: 15.0.4675.1000, time stamp: 0x54629b57
Exception code: 0xc0000005
Fault offset: 0x00f50000
Faulting process id: 0x1564
Faulting application start time: 0x01d024b896c56e36
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
Report Id: 282d47fc-90ac-11e4-8ed2-14feb598d143
Any help will be greatly appreciated!!!

Hi bihtime3,
I understand the inconvenience caused by this issue. I would like to confirm if you have tried the following scenarios.
1. Repairing Office 2013 after installing Office 2010.
2. Installing Office 2010 before installing Office 2013.
Best regards,
Eric

T440P [20AN] - Lync 2013 Crashing When Sharing Desktop - Intel Driver

Hello,
After updating to the latest video drivers from the ThinkVantage Update Retriever, our Lync clients crash when sharing desktop on our T440P series and X240 series. I noticed when I uninstall the video driver I am able to screen share without incident. Also, if I update the driver from Windows Update I am able to share successfully. We use the update retriever and thininstaller to install our drivers in our environment. I have tried uninstalling the Lync updates all the way down to the base version and experience the same issue at every level. It crashes 100% of the time when sharing desktop. I have tested it on T440p machines in our environment that do not have the latest display driver, and no crashes occurred. Here are the specifics:
Thinkpad X240 [20AL]
Thinkpad T440p [20AN]
ThinkVantage Update Retriever 5.00.0007
Thinkvantage Thin Installer 1.2.0010
Intel HD Graphics Driver - gid634ww (10.18.10.3412)
Microsoft Lync 2013 SP1 32 Bit (15.0.4569.1503)
Error Message from Application Log:
Faulting application name: lync.exe, version: 15.0.4569.1503, time stamp: 0x52b0af33
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86
Exception code: 0x00000879
Fault offset: 0x0000c42d
Faulting process id: 0x220c
Faulting application start time: 0x01cf707ca316ae96
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
Faulting module path: C:\WINDOWS\syswow64\KERNELBASE.dll
Report Id: 9bb7c6e4-dc70-11e3-b695-5c514fb23d46
Any help or insight is greatly appreciated.
Thank you,
John
Solved!
Go to Solution.

Just as an updated to this:
I'm still waiting on updated drivers to fix the issue, however, there is a workaround. If you disable Desktop Composition screen sharing will work.
Control Panel -> Performance and Information Tools -> Adjust Visual Effects -> Uncheck “Enable desktop composition
John

Lync 2013 Crashes When Transferring From Response Group

Hello,
Seeing a very strange issue on a couple of our clients running Lync 2013. Whenever they transfer a call from their response group Lync will crash. Calls into their direct line will transfer just fine. Here are two of the event logs we have
seen from this.
Faulting application name: lync.exe, version: 15.0.4569.1503, time stamp: 0x52b0bd5c
Faulting module name: mso.dll, version: 15.0.4569.1506, time stamp: 0x52e0dcca
Exception code: 0xc0000005
Fault offset: 0x0000000001828520
Faulting process id: 0x1550
Faulting application start time: 0x01cf4766655f5ead
Faulting application path: C:\Program Files\Microsoft Office\Office15\lync.exe
Faulting module path: C:\Program Files\Common Files\Microsoft Shared\Office15\mso.dll
Report Id: cbd75420-b38c-11e3-ae5c-0026b9dd72ee
Faulting application name: lync.exe, version: 15.0.4569.1503, time stamp: 0x52b0bd5c
Faulting module name: LyncDesktopViewModel.dll, version: 15.0.4569.1503, time stamp: 0x52b0c3a2
Exception code: 0xc0000005
Fault offset: 0x0000000000119795
Faulting process id: 0xee0
Faulting application start time: 0x01cf4757f9b12418
Faulting application path: C:\Program Files\Microsoft Office\Office15\lync.exe
Faulting module path: C:\Program Files\Microsoft Office\Office15\LyncDesktopViewModel.dll
Report Id: 9db0d18d-b359-11e3-ae5c-0026b9dd72ee
We have tried a number of things this to get this working, but nothing has worked.
Installed Office 2013 SP1
Completely re imaged the client's computers
Deployed new Polycom Lync phones
Completely removed clients from their response group and the Lync server and added them back
I'm not sure where to go from here or what might be causing this. I would appreciate any thoughts you might have. Thank you!

By default, calls from Response Groups ignore call forwarding or simultaneous ring settings.
Lisa Zheng
TechNet Community Support

Lync 2013 Crashes when presenters switch

I am running Windows 7 on a 64 HP Workstation, Lync 2013, Lync 2010 Server. When the presenter changes in a Lync meeting. Lync crashes hard, sometimes requiring a computer reboot. Windows Reports the following event error.
0
APPCRASH
Not available
0
lync.exe
15.0.4623.1000
5372814c
nvwgf2um.dll
9.18.13.668
5057781b
c0000005
0062022f
C:\Users\bzf9lm\AppData\Local\Temp\WER191D.tmp.WERInternalMetadata.xml C:\Users\bzf9lm\AppData\Local\Temp\WER1FF1.tmp.appcompat.txt C:\Users\bzf9lm\AppData\Local\Temp\WER2197.tmp.hdmp C:\Users\bzf9lm\AppData\Local\Temp\WER2D5B.tmp.mdmp
C:\Users\bzf9lm\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppCrash_lync.exe_cffcb765e1a532e26945899b4b55bbe99bff6e75_cab_2fc22ecf
0
646feb4e-3cfb-11e4-a673-10604b5c4584
36
The nvwgf2um.dll is a video driver from Nvidea. A colleague had the same Lync issue and his Intel Video driver on his computer was the reported file that caused his Lync 2013 client to crash. He has a different video card in his computer.
What cause Lync 2013 to crash. We both are using 15.0.4623.1000 version of Lync 2013

Try to update to the latest Lync 2013 client version.
Try the latest update from september.
http://support.microsoft.com/kb/2889860
regards Holger Technical Specialist UC

Lync 2013 doesn't start on Windows 8.

Hi.
I'm currently making a review on a new desktop with Win8 in order to decide if we upgrade the OS from Win7 for all users in the company or not.
Lync is running fine on every other pc, but I can't make it start on this one, when I try to sign in it shows this message (tranlated from spanish):
It is not possible to sign in on Lync
"there was a problem at checking the server certificate"
(I`ve tried attach a screen-shot but this message pops: Body text cannot contain images or links until we are able to verify your account.)
I've already checked the network configurations and everything is ok. Tried installing again from CD and from appstore and nothing Works.

Hi,
Glad to hear that you have solved the issue.
If you meet Certificate Authentication problem with Lync client in the further you can also refer to the link below:
http://lyncuc.blogspot.in/2013/06/lync-client-certificate-authentication.html
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make
sure that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Lync 2013 crashes when video preview or video is loading

Hey all,
For my work I have Office 365 (tried 32bit and 64bit) and this is installed on my windows 8.1 laptop of Dell. There are no problem using the software. But when I'm running lync and on purpose or by accidant go over the video icon in a conversation,
my lync freezes and after a while it wants to restart. The other microsoft voip software (Skype) does not have this issue and works perfectly. Also it is possible to open my video settings, the webcam will show everything like it should. Only hovering the
video icon in a chat is enough to make lync crash. For my work I'm really relying on lync., so I hope ther is a solution for this problem.
The webcam is a Quanta H.264 Integrate Webcam and it was working on a combination of earlier versions of windows and lync.
With some my colleagues (same laptop) running earlier version of windows there are no issues.
Is there some way to fix this problem?
thanks,

Mostly this problem is related with video driver.
Please try to update your video driver.
Lisa Zheng
TechNet Community Support

Lync 2013 Crashing on Video Preview

Hi,
I have a problem with a laptop where as soon as hovering over video preview lync crashes. I have updated/re-installed internal webcam drivers, graphics drivers. Ran repair on office, i'm looking to see if anyone has any other things to check?
Thanks in advance
Chris

Hi,
I suggest you collect the event logs to find the cause of this issue.
Press Win + R, type "eventvwr" in the blank box, press Enter.
Browse to Windows Logs -> Application, find if there's any error about Lync crash.
You can send the logs to us to help you analyze the problem, to protect your private information, you can send it to our email address:
[email protected]
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Microsoft Office Lync 2013 crashing

Client will run for a while, but when idle in the background it locks up to when the user needs to use it, it crashes.
We then try to restart it and it states it is unresponsive and then closes. The program will then not run at all, creating an issue of uninstalling it and reinstalling to repair any faults. We are checking on the issue of possibly having multiple
installs, and updates on the computer as we speak.
Just wanted to know if the suggestions that were posted earlier have helped and if this may be something new.
We downloaded this program off of our Office 365 account and it has given us issues ever since.
Thanks for any suggestions.
Steve

Hi,
Did you install Bluetooth utility on the computer?
If yes, try to disable it, restart computer and test again.
It also may happen with the conflicts of other software, please try to perform Clean Boot for troubleshooting:
http://support.microsoft.com/kb/929135
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Automatically start lync 2013

we have deployed lync 2013 recently and if a user has never logged into a PC they need to launch lync for the first time manually before the program automatically starts. after a user logs in and launches lync from then on the user will get lync automatically
to launch after login.
is there a way to launch lync automatically for everyone that logs into the computer? that way as new users/profiles are created/used on the PC lync would launch automatically.
BTW, under settings -- personal lync is setup to automatically start lync when i log on to windows

Sure, there's a key you can push out with Group Policy:
http://blogs.technet.com/b/rischwen/archive/2013/06/20/lync-2013-client-auto-start-registry-key.aspx
HKCU\Software\Microsoft\Windows\CurrentVersion\Run\Lync"C:\Program Files\Microsoft Office 15\root\office15\lync.exe" /fromrunkey
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications
This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

Lync Client Crashes on Inbound Calls

Hello,
We have a number of users (about half) complaining that Lync 2013 crashes when an inbound call comes in. We are running a fully patched Lync 2013 deployment with a fully patched Lync/Office 2013 deployment. Any suggestions would be helpful. It seems to especially
plague users connected to their CX700's, but this is not exclusively a problem they experience.

Hi,
Would you tell us which model of audio and video device do you use?
Please switch an audio device to test the issue.
Please also un-plug CX700 to test the issue.
If the issue persists, please check event viewer for further troubleshooting.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Lync 2013 A/V not working federated partner

Hi,
I have an interesting problem. I cant make video calls / desktop sharing via only federated
domain. But IM working properly. There is a problem only A/V call.
in my lync organization :
1 front-end
1 edge
1 reverse proxy
From
To
Type
Result
My Lync User ( Inside )
My Lync User ( Outside )
IM & A/V & Desktop Sharing
Success
My Lync User ( Inside or Outside ) from PC
Federated Lync domain
IM
Success
My Lync User ( Inside or Outside ) from PC
Federated Lync domain
A/V & Desktop Sharing
Fail due network isses
My Lync User ( Inside or Outside ) from Lync Mobile to Federated Lync domain, type: Audio / Video call. result:
success
If you sign in from Lync mobile client and start video call to federated domain worked successfully. But if you sign in from PC Lync 2013 client and start video call, to federated domain,
fail. Video invitation is reached federated domain and connection established but after a few seconds, A/V failed due network issues or audio video device not configured.
During issue, i collected log using OcsLogger on the Edge Server. I examined the collected log but I could not find a error line.
please help
thanks

Hi,
From your description above, there is something wrong during the deployment of Edge Server.
To avoid routing issues, make sure there are at least two network adapters in your Edge Servers and that the default gateway is set only on the network adapter associated with the external interface.
You can configure two network adapters in your Edge Server as follows:
Network adapter 1 (Internal Interface)
For example: Internal interface with 172.25.33.10 assigned.
No default gateway is defined.
Ensure that there is a route from the network containing the Edge internal interface to any networks that contain servers running Lync Server 2013 or Lync Server 2013 clients.
Network adapter 2 (External Interface)
Three private IP addresses are assigned to this network adapter, for example 10.45.16.10 for Access Edge, 10.45.16.20 for Web Conferencing Edge, 10.45.16.30 for AV Edge.
More details:
http://technet.microsoft.com/en-us/library/gg412787.aspx
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Lync 2013 SP1 64 bit crashes on Windows 7 Enterprise 64bit SP1

Systems Involved:
Dell OptiPlex 9020 All in One (080) –Crashes Lync 2013 64bit SP1
Dell OptiPlex 9020 All in One (081) –Crashes with Lync 2013 64bit SP1 -Working okay with 2010 so far
Dell OptiPlex 9020 All in One (083) –Clean install Seems to be working okay
Details of the problems
I have a put in place 2 Dell OptiPlex 9020 All in One’s both with network card Intel I217-LM.
The first system (080) I put place crashed several times before, I put a different new 9020AIO (083) that I created a new with clean install from disk of Windows 7 and Office 2013 64 bit with Lync 2013 64 bit upgraded to SP1. After having this
system side by side with the system that was crashing all the time and network capturing software installed on the new system this issue appeared to disappear. The user has not reported an issue with Lync 2013 in three to 4 weeks.
After thinking this was an issue with Office 2013-upgraded SP1. I decided to create a new image Windows 7 and Office 2013 64 bit SP1 intergraded .iso from web store. (Not upgraded) thinking there was something wrong with the SP 1 upgrade the way I intended
it to work. I reimaged the other 9020’s I have including the one (080) that was having the crashing issues.
The second system (081) is a new image I created, the system got some office updates from the WSUS it should not have been updated with and Lync 2013 was also crashing. I decided to reimage (080) a clean format with the new image. I put this system in
place for the user knowing it was clean install and not have any issue but for the last 2 weeks Lync 2013 has crashed.
I did take their old system back to my desk and was able to get it to crash as well. I decided to see if this problem was with Lync so I installed Lync 2010 I have not seen issue with 2010 yet.
I have also rolled out 2 Dell OptiPlex 7010 towers with the same image as above with no issues so it seems like this issue is only related to the 9020AIO.
Issue:
The computer will operate fine for most of the time but Lync 2013 will crash with not responding, please sign into Lync on the phone (Plantronics D540m). I get windows circle thing spinning and Lync is not responding if you close the
program it will try to run solution finder but there is not anything that will help. The only way to fix this issue is to reboot at this time. At first I thought it was the network driver issue for Intel I217-LM but after installing the usb network
adapter I believe the issue is something related to Lync 2013 SP1
Things I have tried
1. System Event : Application Log pulled I will include below in this message
2. 9020 with Intel I217-LM
3. Update driver version = to current version
4. Change power management settings as outlined http://en.community.dell.com/support-forums/desktop/f/3514/p/19523337/20460673.aspx
5. Disable Wireless and Bluetooth
6. Reset users Lync account
7. USB Network Adapter.
Event Logs:
1.The program lync.exe version 15.0.4569.1503 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1be4
Start Time: 01cf5a40e5452e63
Termination Time: 60000
Application Path: C:\Program Files\Microsoft Office\Office15\lync.exe
Report Id: 11c8f99b-c65d-11e3-b675-c4d98743ad3b
2. Fault bucket, type 0
Event Name: AppTermFailureEvent
Response: Not available
Cab Id: 0
Problem signature:
P1:
P2:
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Windows\Temp\WER3076.tmpatk.kdmp
C:\Windows\Temp\WER3077.tmp.appcompat.txt
C:\Windows\Temp\WER30A7.tmp.xml
C:\Windows\Temp\WER3125.tmp.WERInternalMetadata.xml
C:\Windows\Temp\WER3126.tmp.hdmp
C:\Windows\Temp\WER4208.tmp.mdmp
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_0_0_cab_0a244260
Analysis symbol:
Rechecking for solution: 0
Report Id: f6cda468-d60a-11e3-a941-c4d98743ad3b
3. Fault bucket 24029667, type 22
Event Name: AppHangB1
Response: Not available
Cab Id: 0
Problem signature:
P1: lync.exe
P2: 15.0.4569.1503
P3: 52b0bd5c
P4: ac33
P5: 1
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Users\netid\AppData\Local\Temp\WERFA2A.tmp.appcompat.txt
C:\Users\netid\AppData\Local\Temp\WERFE21.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\netid\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_lync.exe_fe2cd4e98d389da9ae67bda6ac81af366f458bb6_11cc0947
Analysis symbol:
Rechecking for solution: 0
Report Id: ec8f9268-d60a-11e3-a941-c4d98743ad3b
Then I get about 10 Office Software Protection Platform before the above error logs occur.

Does the issue disappear when you uninstall the update?
If so, it seems that the Lync update is incompatible with your computer.
Please try to uninstall Lync 2013 SP1.
Lisa Zheng
TechNet Community Support

Lync 2013 crashes on start up.

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