Lync 2013 crashes on startup in Windows 8.1 on Dell latitude E6520 machines
Lync 2013 crashes on startup in Windows 8.1 on Dell latitude E6520 machines. Every E6520 with windows 8.1.
Error message is:
Log Name: Application
Source: Application Error
Date: 4/15/2014 3:54:06 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ***
Description:
Faulting application name: lync.exe, version: 15.0.4420.1017, time stamp: 0x5067326f
Faulting module name: igdumd32.dll_unloaded, version: 9.17.10.3517, time stamp: 0x532b0b5b
Exception code: 0xc0000005
Fault offset: 0x00001040
Faulting process id: 0x10a0
Faulting application start time: 0x01cf58ecd02118cc
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
Faulting module path: igdumd32.dll
Report Id: 14b4ce16-c4e0-11e3-8255-8c705a44a074
Faulting package full name:
Faulting package-relative application ID:
Video driver in the image was originally out of date, changed the driver to the latest and greatest available straight from Intel for the Intel HD 3000 graphics card and this error still appears. Driver 9.17.10.3517 exceeds the minimum requirement
for Lync 2013. The faulting module is related to the graphics driver, but reinstalling does nothing, uninstalling and then reinstalling does nothing, it cannot further be upgraded. This same error affects all the Dell latitude e6520's. It
also only occurs in Windows 8.1. The windows 7 image using the exact same driver version (both the outdated driver and latest driver) works just fine with Lync 2013.
Running Lync with administrative permissions does nothing, disabling hardware acceleration did nothing. None of our laptops come with the bluetooth adapter, and also updated all other drivers such as chipset and soundcard. Error occurs on the
RTM version of Lync, and Lync with SP1 fully updated. The rest of Office 2013 works fine. I am currently at a loss here short of telling the help desk to not image E6520's with Windows 8.1 because Lync 2013 doesn't work on it. But there has
to be a reason for it. Calling out for some suggestions here.
Thanks!
We also have the same issue with Dell E6420 running Windows 8.1. Lync application does not respond after start-up. Did you try looking for the error file under
C:\users\username\appdata\local\Microsoft\Windows\WER\Reportarchive
it should create file like AppHang_lync.exe_some numbers. search for the latest one.
Interesting, I don't have any 6420's handy but figured the issue would exist on those also. I looked up the location you mention and see many crash logs for Lync. Not really sure what the error is, just says it stopped working.
Version=1
EventType=BEX
EventTime=130420688460358806
ReportType=2
Consent=1
UploadTime=130420688461296414
ReportIdentifier=14b4ce17-c4e0-11e3-8255-8c705a44a074
IntegratorReportIdentifier=14b4ce16-c4e0-11e3-8255-8c705a44a074
WOW64=1
Response.BucketId=3a18275b4e359a3d32b33b327b07846b
Response.BucketTable=5
Response.LegacyBucketId=81648064370
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=lync.exe
Sig[1].Name=Application Version
Sig[1].Value=15.0.4420.1017
Sig[2].Name=Application Timestamp
Sig[2].Value=5067326f
Sig[3].Name=Fault Module Name
Sig[3].Value=igdumd32.dll_unloaded
Sig[4].Name=Fault Module Version
Sig[4].Value=9.17.10.3517
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=532b0b5b
Sig[6].Name=Exception Offset
Sig[6].Value=00001040
Sig[7].Name=Exception Code
Sig[7].Value=c0000005
Sig[8].Name=Exception Data
Sig[8].Value=00000008
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.256.4
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
UI[2]=C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
UI[3]=Microsoft Lync has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
LoadedModule[1]=C:\windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\windows\SYSTEM32\KERNEL32.DLL
LoadedModule[3]=C:\windows\SYSTEM32\KERNELBASE.dll
LoadedModule[4]=C:\windows\system32\apphelp.dll
LoadedModule[5]=C:\windows\SYSTEM32\ADVAPI32.dll
LoadedModule[6]=C:\windows\SYSTEM32\ole32.dll
LoadedModule[7]=C:\windows\SYSTEM32\OLEAUT32.dll
LoadedModule[8]=C:\windows\SYSTEM32\MSVCR100.dll
LoadedModule[9]=C:\Program Files (x86)\Microsoft Office\Office15\LyncModelProxy.dll
LoadedModule[10]=C:\Program Files (x86)\Microsoft Office\Office15\LyncDesktopViewModel.dll
LoadedModule[11]=C:\Program Files (x86)\Microsoft Office\Office15\PropertyModel.dll
LoadedModule[12]=C:\Program Files (x86)\Microsoft Office\Office15\PropertyModelProxy.dll
LoadedModule[13]=C:\Program Files (x86)\Microsoft Office\Office15\RtmMvrAs.dll
LoadedModule[14]=C:\windows\SYSTEM32\MSVCP100.dll
LoadedModule[15]=C:\windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.9600.16384_none_dadf89385bc5c7d7\gdiplus.dll
LoadedModule[16]=C:\windows\SYSTEM32\IMM32.dll
LoadedModule[17]=C:\windows\SYSTEM32\MSIMG32.dll
LoadedModule[18]=C:\windows\SYSTEM32\DWrite.dll
LoadedModule[19]=C:\windows\SYSTEM32\msvcrt.dll
LoadedModule[20]=C:\windows\SYSTEM32\sechost.dll
LoadedModule[21]=C:\windows\SYSTEM32\RPCRT4.dll
LoadedModule[22]=C:\windows\SYSTEM32\combase.dll
LoadedModule[23]=C:\windows\SYSTEM32\GDI32.dll
LoadedModule[24]=C:\windows\SYSTEM32\USER32.dll
LoadedModule[25]=C:\windows\SYSTEM32\MSVCR110.dll
LoadedModule[26]=C:\Program Files (x86)\Microsoft Office\Office15\RtmPal.dll
LoadedModule[27]=C:\Program Files (x86)\Microsoft Office\Office15\RtmCodecs.dll
LoadedModule[28]=C:\windows\SYSTEM32\dxva2.dll
LoadedModule[29]=C:\windows\SYSTEM32\d3d9.dll
LoadedModule[30]=C:\windows\SYSTEM32\d3d11.dll
LoadedModule[31]=C:\windows\SYSTEM32\MSCTF.dll
LoadedModule[32]=C:\windows\SYSTEM32\SspiCli.dll
LoadedModule[33]=C:\windows\SYSTEM32\WINMM.dll
LoadedModule[34]=C:\windows\SYSTEM32\WS2_32.dll
LoadedModule[35]=C:\windows\SYSTEM32\PSAPI.DLL
LoadedModule[36]=C:\windows\SYSTEM32\POWRPROF.dll
LoadedModule[37]=C:\windows\SYSTEM32\pdh.dll
LoadedModule[38]=C:\windows\SYSTEM32\MSVCP110.dll
LoadedModule[39]=C:\windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[40]=C:\Program Files (x86)\Microsoft Office\Office15\dbghelp.dll
LoadedModule[41]=C:\windows\SYSTEM32\bcrypt.dll
LoadedModule[42]=C:\windows\SYSTEM32\SETUPAPI.dll
LoadedModule[43]=C:\windows\SYSTEM32\WTSAPI32.dll
LoadedModule[44]=C:\windows\SYSTEM32\PROPSYS.dll
LoadedModule[45]=C:\windows\SYSTEM32\VERSION.dll
LoadedModule[46]=C:\windows\SYSTEM32\dwmapi.dll
LoadedModule[47]=C:\windows\SYSTEM32\dxgi.dll
LoadedModule[48]=C:\windows\SYSTEM32\CRYPTBASE.dll
LoadedModule[49]=C:\windows\SYSTEM32\WINMMBASE.dll
LoadedModule[50]=C:\windows\SYSTEM32\NSI.dll
LoadedModule[51]=C:\windows\SYSTEM32\WINNSI.DLL
LoadedModule[52]=C:\windows\SYSTEM32\CFGMGR32.dll
LoadedModule[53]=C:\windows\SYSTEM32\bcryptPrimitives.dll
LoadedModule[54]=C:\windows\SYSTEM32\DEVOBJ.dll
LoadedModule[55]=C:\windows\SYSTEM32\nvinit.dll
LoadedModule[56]=C:\PROGRA~2\Sophos\SOPHOS~1\SOPHOS~1.DLL
LoadedModule[57]=C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\mso.dll
LoadedModule[58]=C:\windows\SYSTEM32\d2d1.dll
LoadedModule[59]=C:\windows\system32\uxtheme.dll
LoadedModule[60]=C:\windows\SYSTEM32\WINSTA.dll
LoadedModule[61]=C:\windows\SYSTEM32\SHELL32.dll
LoadedModule[62]=C:\windows\SYSTEM32\SHLWAPI.dll
LoadedModule[63]=C:\windows\SYSTEM32\shcore.dll
LoadedModule[64]=C:\windows\SYSTEM32\kernel.appcore.dll
LoadedModule[65]=C:\Program Files (x86)\Microsoft Office\Office15\Uc.dll
LoadedModule[66]=C:\Program Files (x86)\Microsoft Office\Office15\RtmMvrCs.dll
LoadedModule[67]=C:\windows\SYSTEM32\WINSPOOL.DRV
LoadedModule[68]=C:\windows\SYSTEM32\HID.DLL
LoadedModule[69]=C:\windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_a9f4965301334e09\Comctl32.dll
LoadedModule[70]=C:\windows\SYSTEM32\msi.dll
LoadedModule[71]=C:\Program Files (x86)\Microsoft Office\Office15\1033\lyncDesktopResources.dll
LoadedModule[72]=C:\windows\SYSTEM32\DavClnt.DLL
LoadedModule[73]=C:\windows\SYSTEM32\DAVHLPR.dll
LoadedModule[74]=C:\windows\SYSTEM32\d3d10_1.dll
LoadedModule[75]=C:\windows\SYSTEM32\d3d10_1core.dll
LoadedModule[76]=C:\windows\SYSTEM32\D3D10Warp.dll
LoadedModule[77]=C:\windows\SYSTEM32\sppc.dll
LoadedModule[78]=C:\windows\SYSTEM32\Secur32.dll
LoadedModule[79]=C:\windows\SYSTEM32\clbcatq.dll
LoadedModule[80]=C:\Program Files (x86)\Microsoft Office\Office15\UccApi.dll
LoadedModule[81]=C:\Program Files (x86)\Microsoft Office\Office15\Win32MsgQueue.dll
LoadedModule[82]=C:\windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.9600.16384_none_7c55c866aa0c3ff0\Comctl32.dll
LoadedModule[83]=C:\Program Files (x86)\Microsoft Office\Office15\1033\ocapires.dll
LoadedModule[84]=C:\Program Files (x86)\Microsoft Office\Office15\Psom.dll
LoadedModule[85]=C:\Windows\SYSTEM32\msxml6.dll
LoadedModule[86]=C:\Program Files (x86)\Microsoft Office\Office15\OcImport.DLL
LoadedModule[87]=C:\Program Files (x86)\Microsoft Office\Office15\ocrec.dll
LoadedModule[88]=C:\windows\system32\mlang.dll
LoadedModule[89]=C:\windows\SYSTEM32\usp10.dll
LoadedModule[90]=C:\windows\system32\windowscodecs.dll
LoadedModule[91]=C:\Program Files (x86)\Microsoft Office\Office15\RtmMediaManager.dll
LoadedModule[92]=C:\windows\SYSTEM32\AVRT.DLL
LoadedModule[93]=C:\Program Files (x86)\Microsoft Office\Office15\AppSharingMediaProvider.dll
LoadedModule[94]=C:\Program Files (x86)\Microsoft Office\Office15\RTMPLTFM.dll
LoadedModule[95]=C:\windows\SYSTEM32\WINTRUST.dll
LoadedModule[96]=C:\windows\SYSTEM32\CRYPT32.dll
LoadedModule[97]=C:\windows\SYSTEM32\MSASN1.dll
LoadedModule[98]=C:\ProgramData\Sophos\Web Intelligence\swi_ifslsp.dll
LoadedModule[99]=C:\windows\system32\mswsock.dll
LoadedModule[100]=C:\windows\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[101]=C:\windows\SYSTEM32\dhcpcsvc.DLL
LoadedModule[102]=C:\windows\SYSTEM32\wlanapi.dll
LoadedModule[103]=C:\windows\System32\MMDevApi.dll
LoadedModule[104]=C:\windows\SYSTEM32\MFPlat.dll
LoadedModule[105]=C:\windows\SYSTEM32\RTWorkQ.DLL
LoadedModule[106]=C:\Program Files (x86)\Intel\Media SDK\mfx_mft_h264ve_32.dll
LoadedModule[107]=C:\windows\SYSTEM32\EVR.dll
LoadedModule[108]=C:\windows\system32\NV\nvumdshim.dll
LoadedModule[109]=C:\windows\system32\nvd3dum.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=BEX
AppName=Microsoft Lync
AppPath=C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
ApplicationIdentity=00000000000000000000000000000000
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496 540
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AU Triggering Offline detection (non-interactive)
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AU AU setting pending client directive to 'Reboot Pending'
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AU Changing existing AU client directive from 'Progress Ux' to 'Reboot Pending', session id = 0x1
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496 8a4
AU Successfully wrote event for AU health state:0
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AU #############
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AU #########
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Agent *********
2014-09-18 10:52:04:626
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{00000000-0000-0000-0000-000000000000}
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Service *********
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Please let me know if there is a better way of attaching the log to this post and thank you in advance for any help.Hi ChristianBoman,
We could use the OneDrive to upload the log and then paste the shared link here. For more information, please refer to the following article.
http://windows.microsoft.com/en-us/onedrive/share-file-folder
for the update error 0x8024000b, please refer to the following article.
http://windows.microsoft.com/en-us/windows/windows-update-error-8024000b#1TC=windows-7
Please take the following steps:
1. Run the Windows Update Troubleshooter.
2. Click the Start button , type Run in the search box, and then, in the results list, click Run.
3. Copy the following text, and then paste it into the Run text box:
Cmd /c ren %systemroot%\System32\Spupdsvc.exe Spupdsvc.old
4. Click OK.
Best regards,
Fangzhou CHEN
Fangzhou CHEN
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Lync 2013 client crashes during startup with the following event:
Faulting application name: lync.exe, version: 15.0.4420.1017, time stamp: 0x5067326f
Faulting module name: KERNELBASE.dll, version: 6.2.9200.16384, time stamp: 0x5010ac2f
Exception code: 0xe06d7363
Fault offset: 0x00014b32
Faulting process id: 0x15bc
Faulting application start time: 0x01cdc372c8b81886
Faulting application path: C:\Program Files (x86)\Office 2013\Office15\lync.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: 06d225ad-2f66-11e2-be7f-000ffedc7546
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Please remove Silverlight and reinstall it:
http://www.microsoft.com/silverlight/
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. -
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Here is what I know so far... It has to do with some incompatibility with Office 2010, because when I uninstall Office 2010, Lync 2013 starts working properly. (However, I need Office 2010 installed for supporting my clients. <sigh>)
Here's is what I've done so far...
1. Uninstalled Office 2013 = Lync 2013 still crashes.
2. Uninstalled Office 2010 = Lync 2013 works fine now.
3. Reinstalled Office 2013 w/out Office 2010 present = Lync 2013 works fine.
4. Reinstalled Office 2010 followed by Office 2013 = Lync 2013 still crashes.
5. I've also delete the sip_ folder to have Lync recreate it = that doesn't work either.
I have also updated Lync 2013 to the latest version update provided by Microsoft, but nothing seems to help.
My Event Viewer says the following:
Faulting application name: lync.exe, version: 15.0.4675.1000, time stamp: 0x54629b57
Faulting module name: lync.exe, version: 15.0.4675.1000, time stamp: 0x54629b57
Exception code: 0xc0000005
Fault offset: 0x00f50000
Faulting process id: 0x1564
Faulting application start time: 0x01d024b896c56e36
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
Report Id: 282d47fc-90ac-11e4-8ed2-14feb598d143
Any help will be greatly appreciated!!!Hi bihtime3,
I understand the inconvenience caused by this issue. I would like to confirm if you have tried the following scenarios.
1. Repairing Office 2013 after installing Office 2010.
2. Installing Office 2010 before installing Office 2013.
Best regards,
Eric -
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Thinkpad X240 [20AL]
Thinkpad T440p [20AN]
ThinkVantage Update Retriever 5.00.0007
Thinkvantage Thin Installer 1.2.0010
Intel HD Graphics Driver - gid634ww (10.18.10.3412)
Microsoft Lync 2013 SP1 32 Bit (15.0.4569.1503)
Error Message from Application Log:
Faulting application name: lync.exe, version: 15.0.4569.1503, time stamp: 0x52b0af33
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86
Exception code: 0x00000879
Fault offset: 0x0000c42d
Faulting process id: 0x220c
Faulting application start time: 0x01cf707ca316ae96
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
Faulting module path: C:\WINDOWS\syswow64\KERNELBASE.dll
Report Id: 9bb7c6e4-dc70-11e3-b695-5c514fb23d46
Any help or insight is greatly appreciated.
Thank you,
John
Solved!
Go to Solution.Just as an updated to this:
I'm still waiting on updated drivers to fix the issue, however, there is a workaround. If you disable Desktop Composition screen sharing will work.
Control Panel -> Performance and Information Tools -> Adjust Visual Effects -> Uncheck “Enable desktop composition
John -
Lync Client Crashes at Startup
I am having an issue with Lync 2013 32 bit. It crashes immediately at startup. The error code was referencing a fault with UCcapi.dll. I removed HP Skyroom but still have a problem, however it is now referencing a fault with kernelbase.dll.
I have uninstalled and reinstalled Office 2013. I tried logging on as another user but get the same results. Any help would be greatly appreciated.It's probably the Lync update (KB2817465) that was released July 9. In my case I had a duplicate of it installed
on my HP laptop.
Other people are reporting that after the update they also needed to update a Bluetooth driver in order to get Lync to work again.
Here is a similar thread http://social.technet.microsoft.com/Forums/en-US/07a6ed04-afde-4ef8-8e38-aabf0d4782e2/lync-2013-client-crash-at-startup
Blog http://ucfoc.us | Twitter @georgathomas -
Lync 2013 Crashes when presenters switch
I am running Windows 7 on a 64 HP Workstation, Lync 2013, Lync 2010 Server. When the presenter changes in a Lync meeting. Lync crashes hard, sometimes requiring a computer reboot. Windows Reports the following event error.
0
APPCRASH
Not available
0
lync.exe
15.0.4623.1000
5372814c
nvwgf2um.dll
9.18.13.668
5057781b
c0000005
0062022f
C:\Users\bzf9lm\AppData\Local\Temp\WER191D.tmp.WERInternalMetadata.xml C:\Users\bzf9lm\AppData\Local\Temp\WER1FF1.tmp.appcompat.txt C:\Users\bzf9lm\AppData\Local\Temp\WER2197.tmp.hdmp C:\Users\bzf9lm\AppData\Local\Temp\WER2D5B.tmp.mdmp
C:\Users\bzf9lm\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppCrash_lync.exe_cffcb765e1a532e26945899b4b55bbe99bff6e75_cab_2fc22ecf
0
646feb4e-3cfb-11e4-a673-10604b5c4584
36
The nvwgf2um.dll is a video driver from Nvidea. A colleague had the same Lync issue and his Intel Video driver on his computer was the reported file that caused his Lync 2013 client to crash. He has a different video card in his computer.
What cause Lync 2013 to crash. We both are using 15.0.4623.1000 version of Lync 2013Try to update to the latest Lync 2013 client version.
Try the latest update from september.
http://support.microsoft.com/kb/2889860
regards Holger Technical Specialist UC -
Lync 2013 Crashes When Transferring From Response Group
Hello,
Seeing a very strange issue on a couple of our clients running Lync 2013. Whenever they transfer a call from their response group Lync will crash. Calls into their direct line will transfer just fine. Here are two of the event logs we have
seen from this.
Faulting application name: lync.exe, version: 15.0.4569.1503, time stamp: 0x52b0bd5c
Faulting module name: mso.dll, version: 15.0.4569.1506, time stamp: 0x52e0dcca
Exception code: 0xc0000005
Fault offset: 0x0000000001828520
Faulting process id: 0x1550
Faulting application start time: 0x01cf4766655f5ead
Faulting application path: C:\Program Files\Microsoft Office\Office15\lync.exe
Faulting module path: C:\Program Files\Common Files\Microsoft Shared\Office15\mso.dll
Report Id: cbd75420-b38c-11e3-ae5c-0026b9dd72ee
Faulting application name: lync.exe, version: 15.0.4569.1503, time stamp: 0x52b0bd5c
Faulting module name: LyncDesktopViewModel.dll, version: 15.0.4569.1503, time stamp: 0x52b0c3a2
Exception code: 0xc0000005
Fault offset: 0x0000000000119795
Faulting process id: 0xee0
Faulting application start time: 0x01cf4757f9b12418
Faulting application path: C:\Program Files\Microsoft Office\Office15\lync.exe
Faulting module path: C:\Program Files\Microsoft Office\Office15\LyncDesktopViewModel.dll
Report Id: 9db0d18d-b359-11e3-ae5c-0026b9dd72ee
We have tried a number of things this to get this working, but nothing has worked.
Installed Office 2013 SP1
Completely re imaged the client's computers
Deployed new Polycom Lync phones
Completely removed clients from their response group and the Lync server and added them back
I'm not sure where to go from here or what might be causing this. I would appreciate any thoughts you might have. Thank you!By default, calls from Response Groups ignore call forwarding or simultaneous ring settings.
Lisa Zheng
TechNet Community Support -
Lync 2013 Publish Topology Failed in window server 2012R2
Scenario
Lync Enterprise Edition!
Windows Server 2012R2 - LyncServer 2013
WIndows Server 2008R2 - Sql 2008 R2 Failover Cluster (Multiple Database and Instances Created) 5 Others Application Database also Created which has been used.
DNS Entries
HOst Name :
LYNCFE.consoto.com
Pool.consoto.com (Host Name Created Same IP as Lync Frontend Server)
dialin.consoto.com
meet.consoto.com
admin.consoto.com
DBLYNC.consoto.com
Virtual Instant Name of Sql Database and Instance name : DBLYNC\Lynccore
Permission Rights:
I am using the Administrator account for Lync 2013 Installation.
Domain Administrator Account Member to CSAdministrator group and RTC Universal Server admin group.
SQL sysadmin Account member Sqladmin and Domain administrator User.
ShareFolder-Lyncshare on Storage.consoto.com
Permission:
Everyone Read-write
RTCComponentUniversalServices Read-write
RTCHSUniversalServices Read-write
RTCUniversalServerAdmins Read-write
RTCUniversalConfigReplicator Read-write
Virtual Computer Name DBLYNC$ Full control
Issue : I have create one topology and try to publish but getting error.Log Detail Below
Feature: CentralMgmtStore
SQL Instance: domain-name.com\lynccore
Collocated: False
Found "RTCUniversalServerAdmins": True
Found "RTCUniversalConfigReplicator": True
Found "RTCUniversalReadOnlyAdmins": True
TaskFailed: Task execution failed.
Error:The network name cannot be found.
▼ Details
└ Type: IOException
└ ▼ Stack Trace
└ at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, Object dirSecurityObj, Boolean checkHost)
at System.IO.Directory.InternalCreateDirectoryHelper(String path, Boolean checkHost)
at Microsoft.Rtc.Common.Data.DatabaseManager.CreateDatabase(String dbFileBase, String dbPath, String logPath, Int32 dbSizeMB,
Int32 logSizeMB, Int32 dbGrowthMB, Int32 logGrowthMB, Int32 maxDbSizeMB, Int32 maxLogSizeMB)
at Microsoft.Rtc.Common.Data.DatabaseManager.CleanInstallDatabase(String dbFileBase, String initialScripfilePath, String
dbPath, String logPath, Int32 dbSizeMB, Int32 logSizeMB, Int32 dbGrowthMB, Int32 logGrowthMB, Int32 maxDbSizeMB, Int32
maxLogSizeMB)
at Microsoft.Rtc.Common.Data.DbSetupBase.CleanInstallDatabase()
at Microsoft.Rtc.Common.Data.DbSetupBase.CreateOrUpdateDatabase()
at Microsoft.Rtc.Common.Data.XdsDatabase.CreateOrUpdateDatabase()
at Microsoft.Rtc.Management.Deployment.Tasks.DatabaseCreator.CreateDatabaseForFeature(String featureName, Boolean clean,
Boolean update, String sqlServer, String instanceName, Boolean collocated, Boolean backup, Boolean noreindex,
DatabasePathAssignment[] pathAssignments, Boolean broadCast, String& logfile)
at Microsoft.Rtc.Management.Deployment.installdatabaseCmdlet.CreateDatabaseForFeature(Planitem i)
at Microsoft.Rtc.Management.Internal.Utilities.LogWriter.InvokeAndLog[T](Action`1 action,T arg)
TaskFailed: An error occurred while creating or updating the database for feature CentralMgmtStore. For details, see the log
file ‘C:\Users\Administrator\AppData\Local\Temp\2\Create-CentralMgmtStore-domain-name.com_lynccore-[2014_07_09]
[11_40_46].log’
TaskFailedResolution: Consult exception information and previous errors for more information on how to resolve this error.
Error: An error occurred: "System.IO.FileNotFoundException" "The network name cannot be found"
SQL Scenario
Windows Server 2008R2 - Sql 2008 R2 Failover Cluster (Multiple Database and Instances Created) 5 Others Application Database
also Created on the Failover Cluster.
Failover SQL Cluster
Active
Passive
Computer Name: Cluster1.Consoto.com
Computer Name : Cluster2.Consoto.com
ping cluster1.consoto.com reply IP 192.168.0.30 from Lync FE
ping cluster2.consoto.com reply IP 192.168.0.31 from Lync FE
SQL Database DBLYNC IP is 192.168.0.40 and also reply from Lync Server -
VS 2013 Crashes on Startup after Installing VS 2015 CT6
Hi, I installed VS 2015 CT6 to test my code base from VS 2013. It went reasonably well. However, VS 2013 will no longer startup; it crashes when launching. I uninstalled the VS2015 version using the command line, i.e., vs_ultimate.exe /uninstall /force).
After that, VS 2013 thankfully worked again... just thought you should know since it is obviously desirable when VS 2015 is released that it can peacefully co-exist with VS 2013 if desired by developers.Hi jla_work,
Actually you mean that your VS2013 doesn't work after you install the VS2015 CTP 6, am I right? If you remove the VS2015 CTP 6, the VS2013 will work well again.
Could you tell me the windows Environment?
As far as I know, we could install the VS2013 and VS2015 CTP 6 in the same machine, I installed them in my windows 8.1 Environment before, and they all work normally.
Before you really install the VS2015, please re-repair your VS, please also install the VS2013 update 4, and then re-install the VS2015 again.
Since two VS versions would require high configuration requirements, so you would think about your Windows Configurations.
To make sure that it is not the add-ins' issue, please also run your VS 2013 in safe mode after you install the VS2015 CTP 6 again, test the result.
https://msdn.microsoft.com/en-us/library/ms241278.aspx?f=255&MSPPError=-2147217396
After you install the two VS versions again, please restart your machine, you'd better not open many VS Editors at the same time, for example, just open one VS2013 editor, test it again.
Best Regards,
Jack
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Crash at startup, only windows result screen shows up
I have uninstalled and reinstalled firefox, plus performed a virus/malware scan, nothing shows up.
Here's the report information:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 34.0.5.5443
Application Timestamp: 5475e0b9
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521ea91c
Exception Code: c0000005
Exception Offset: 00052df6
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: e646
Additional Information 2: e646ae9d02dea5a3bae8b2b9c507d30d
Additional Information 3: 02ed
Additional Information 4: 02edd2bbe3adaaff7ecfc1cdfedc76a0I was able to get it half working... I had to run it in XP compatibility mode. This is after a uninstall/reinstall also. Also I am not computer savvy, so please be patient with me.
Here's the info from Firefox and not windows 7:
Application Basics
Name: Firefox
Version: 34.0.5
User Agent: Mozilla/5.0 (Windows NT 5.1; rv:34.0) Gecko/20100101 Firefox/34.0
Multiprocess Windows: 0/1
Crash Reports for the Last 3 Days
All Crash Reports (including 1 pending crash in the given time range)
Extensions
Name: Adblock Plus
Version: 2.6.6
Enabled: true
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: MEGA
Version: 2.0.212
Enabled: true
ID: [email protected]
Name: Weather Forecast
Version: 0.1.5
Enabled: true
ID: jid1-aqwHRwQpv3JUMs@jetpack
Graphics
Adapter Description: Intel(R) HD Graphics
Adapter Drivers: igdumdx32 igd10umd32
Adapter RAM: Unknown
ClearType Parameters: Gamma: 3600 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 300
Device ID: 0x0046
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.16571)
Driver Date: 1-12-2011
Driver Version: 8.15.10.2281
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Subsys ID: 00000000
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
Important Modified Preferences
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 2
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045
browser.startup.homepage_override.buildID: 20141126041045
browser.startup.homepage_override.mstone: 34.0.5
dom.mozApps.used: true
extensions.lastAppVersion: 34.0.5
font.internaluseonly.changed: false
gfx.direct3d.last_used_feature_level_idx: 1
media.gmp-gmpopenh264.lastUpdate: 1419832641
media.gmp-gmpopenh264.version: 1.1
media.gmp-manager.lastCheck: 1420883560
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1420883561
places.history.expiration.transient_current_max_pages: 85317
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1419833107
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: true
Prevent Accessibility: 0
Library Versions
NSPR
Expected minimum version: 4.10.7
Version in use: 4.10.7
NSS
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC
NSSSMIME
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC
NSSSSL
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC
NSSUTIL
Expected minimum version: 3.17.2
Version in use: 3.17.2
Experimental Features
--------------------- -
Lync 2013 crashes when video preview or video is loading
Hey all,
For my work I have Office 365 (tried 32bit and 64bit) and this is installed on my windows 8.1 laptop of Dell. There are no problem using the software. But when I'm running lync and on purpose or by accidant go over the video icon in a conversation,
my lync freezes and after a while it wants to restart. The other microsoft voip software (Skype) does not have this issue and works perfectly. Also it is possible to open my video settings, the webcam will show everything like it should. Only hovering the
video icon in a chat is enough to make lync crash. For my work I'm really relying on lync., so I hope ther is a solution for this problem.
The webcam is a Quanta H.264 Integrate Webcam and it was working on a combination of earlier versions of windows and lync.
With some my colleagues (same laptop) running earlier version of windows there are no issues.
Is there some way to fix this problem?
thanks,Mostly this problem is related with video driver.
Please try to update your video driver.
Lisa Zheng
TechNet Community Support -
Lync 2013 Crashing on Video Preview
Hi,
I have a problem with a laptop where as soon as hovering over video preview lync crashes. I have updated/re-installed internal webcam drivers, graphics drivers. Ran repair on office, i'm looking to see if anyone has any other things to check?
Thanks in advance
ChrisHi,
I suggest you collect the event logs to find the cause of this issue.
Press Win + R, type "eventvwr" in the blank box, press Enter.
Browse to Windows Logs -> Application, find if there's any error about Lync crash.
You can send the logs to us to help you analyze the problem, to protect your private information, you can send it to our email address:
[email protected]
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
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