Lync 2013 Desktop does not start on WIndows 8.1

My Office 365 version of Lync 2013 64bit crashes every time I start it.  There is no error message just the "Microsoft Lync has stopped working" message with Close option.  In further looking for a solution, I found the suggestion to
uninstall the Intel Bluetooth drivers but my system uses Realtek Filter drivers.  I have looked  in the event logs and found:
Log Name:      Application
Source:        Windows Error Reporting
Date:          2014-09-11 1:47:20 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      --------Win8
Description:
Fault bucket 85949488684, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: lync.exe
P2: 15.0.4641.1000
P3: 53c5ce3c
P4: KERNELBASE.dll
P5: 6.3.9600.17055
P6: 532954fb
P7: e06d7363
P8: 0000000000005bf8
P9:
P10:
Attached files:
C:\Users\Yves\AppData\Local\Temp\WERCA6B.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Yves\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_lync.exe_1f7a49ef615ca788e016ddaf8db0d1fb92c4a8e9_00000000_256fdc4d
Analysis symbol:
Rechecking for solution: 0
Report Id: aa908032-39db-11e4-8280-48d224dc5142
Report Status: 0
Hashed bucket: 61000269e077a9a343a6fe9bbb7efc54
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-09-11T17:47:20.000000000Z" />
    <EventRecordID>143379</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Fedmet-YL-Win8</Computer>
    <Security />
  </System>
  <EventData>
    <Data>85949488684</Data>
    <Data>4</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>lync.exe</Data>
    <Data>15.0.4641.1000</Data>
    <Data>53c5ce3c</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.3.9600.17055</Data>
    <Data>532954fb</Data>
    <Data>e06d7363</Data>
    <Data>0000000000005bf8</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\Yves\AppData\Local\Temp\WERCA6B.tmp.WERInternalMetadata.xml</Data>
    <Data>C:\Users\Yves\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_lync.exe_1f7a49ef615ca788e016ddaf8db0d1fb92c4a8e9_00000000_256fdc4d</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>aa908032-39db-11e4-8280-48d224dc5142</Data>
    <Data>0</Data>
    <Data>61000269e077a9a343a6fe9bbb7efc54</Data>
  </EventData>
</Event>
A lot of sites suggest to uninstall Intel Bluetooth drive but I does not have Intel Bluetooth.

Go to your computer manufacturer’s website and update all driver packages for your computer, especially:
Audio drivers
Bluetooth drivers
System chipset drivers
webcam drivers
Important Note:
If you use office 64 bit, Lync 2013 must be 64 bit also. {And vice versa, If you use office 32 bit, Lync 2013 must be 32 bit}
Also check answer of Eric to fix this issue
http://social.technet.microsoft.com/Forums/en-US/e8268935-e97c-4033-9a2e-02734b4390bf/lync-2013-client-on-windows-81-stuck-at-starting?forum=ocsclients
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer"
Mai Ali | My blog: Technical | Twitter:
Mai Ali

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