Lync 2013 Edge Server - Lync Server Audio/Video Edge Don´t respond

Hello, We have a Lync 2013 Infraestructure. (With Windows 2008 R2)
3 front ends servers (pool) and 1 edge server.
We have an issue with the edge server. Often we lost the Presence , IM and Audio/Video with external/federated contacts
We can´t chat or do any calls.
When we try to restart the service "Lync Server Audio/Video Edge" in the Edge, it never stop...
We try to kill the process MediaRelaySvc.exe without success.
The only way is to restart the server.
The server is up to date with the lastest hotfixes.
There are not events in APP/SYSTEM/LYNC logs in the event viewer.
Any idea ?
Thanks in advance!

Hi,
Please also check if there is any error message on FE Server.
Please make sure the CMS replication is update to the latest status on Edge Server.
Please make sure there is no other antivirus software in Edge Server as Anthony said above.
Please also double check the Edge certificate/DNS is setting suitable.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

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Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information
found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
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K
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Hi Rahul Mallaiya,
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Hi,
The internal user Lynctest is sending a message to pslijkerman who is connected externally.
User pslijkerman receives the messages but the lynctest user keeps seeing rotating dots (processing message or something) after 1 minute or so the following messages is displayed in the Lync Im screen for user lynctest.
======
This message may not have been sent to Pascal Slijkerman because there was no response from the server.
======
This is some logging from the internal lync server.
===========
TL_INFO(TF_PROTOCOL) [0]226C.2528::04/09/2013-07:53:17.056.0013034f (SIPStack,SIPAdminLog::ProtocolRecord::Flush:2420.idx(196))[2737352855] $$begin_record
Trace-Correlation-Id: 2737352855
Instance-Id: 1304
Direction: incoming
Peer: srv-domain34.domain.nl:49510
Message-Type: request
BYE sip:[email protected];opaque=user:epid:L30jBQ2CP1G71x2KsIF2cAAA;gruu SIP/2.0
Start-Line: BYE sip:[email protected];opaque=user:epid:L30jBQ2CP1G71x2KsIF2cAAA;gruu SIP/2.0
From: "" <sip:[email protected]>;epid=36889192ba;tag=c84477430c
To: "lynctest"<sip:[email protected]>;tag=ffbc4dc4e5;epid=b58bd39e10
Call-ID: f295aa80628b4c7e8e0896ed216ec5b2
CSeq: 1 BYE
Via: SIP/2.0/TLS 172.xx.xx.1:49510;branch=z9hG4bK49BC5E54.654FC7DF7B8FBC80;branched=FALSE
Via: SIP/2.0/TLS 192.xx.xx.164:49524;received=84.xx.xx.204;ms-received-port=49524;ms-received-cid=E00
Route: <sip:SRV-domain34.domain.nl:5061;transport=tls;opaque=state:T:F;lr>;tag=BDBD058532075001772DF63E1A794C59
Max-Forwards: 69
Content-Length: 0
Ms-client-diagnostics: 52112;reason="Callee did not receive an ACK for the 200 OK"
$$end_record
TL_INFO(TF_DIAG) [0]226C.2528::04/09/2013-07:53:17.087.00130d06 (SIPStack,SIPAdminLog::WriteDiagnosticEvent:1207.idx(778))[2737352855] $$begin_record
Severity: information
Text: Routed a request that came from a server trusted for routing
SIP-Start-Line: BYE sip:10.xx.xx.30:52211;transport=tls;ms-opaque=07531f0291;ms-received-cid=11400;grid SIP/2.0
SIP-Call-ID: f295aa80628b4c7e8e0896ed216ec5b2
SIP-CSeq: 1 BYE
Peer: 10.xx.xx.30:52211
Data: destination="[email protected]"
$$end_record
TL_INFO(TF_PROTOCOL) [0]226C.2528::04/09/2013-07:53:17.087.00130d62 (SIPStack,SIPAdminLog::ProtocolRecord::Flush:2420.idx(196))[2737352855] $$begin_record
Trace-Correlation-Id: 2737352855
Instance-Id: 1304
Direction: outgoing
Peer: 10.xx.xx.30:52211
Message-Type: request
BYE sip:10.xx.xx.30:52211;transport=tls;ms-opaque=07531f0291;ms-received-cid=11400;grid SIP/2.0
Start-Line: BYE sip:10.xx.xx.30:52211;transport=tls;ms-opaque=07531f0291;ms-received-cid=11400;grid SIP/2.0
From: "" <sip:[email protected]>;epid=36889192ba;tag=c84477430c
To: "lynctest"<sip:[email protected]>;tag=ffbc4dc4e5;epid=b58bd39e10
Call-ID: f295aa80628b4c7e8e0896ed216ec5b2
CSeq: 1 BYE
Via: SIP/2.0/TLS 10.xx.xx.37:5061;branch=z9hG4bK445B1BFE.41682B6C1B09AC7D;branched=FALSE;ms-internal-info="bajkITWtf7W6iXpPN4ntXDe2Uuk9SpjNhAw17jrz6DmT9sK2hB10T2EQAA"
Via: SIP/2.0/TLS 172.xx.xx.1:49510;branch=z9hG4bK49BC5E54.654FC7DF7B8FBC80;branched=FALSE;ms-received-port=49510;ms-received-cid=13800
Via: SIP/2.0/TLS 192.xx.xx.164:49524;received=84.xx.xx.204;ms-received-port=49524;ms-received-cid=E00
Max-Forwards: 68
Content-Length: 0
Ms-client-diagnostics: 52112;reason="Callee did not receive an ACK for the 200 OK"
$$end_record
TL_INFO(TF_PROTOCOL) [0]226C.2528::04/09/2013-07:53:17.087.00130f28 (SIPStack,SIPAdminLog::ProtocolRecord::Flush:2420.idx(196))[2737352855] $$begin_record
Trace-Correlation-Id: 2737352855
Instance-Id: 1306
Direction: incoming
Peer: 10.xx.xx.30:52211
Message-Type: response
SIP/2.0 481 Call Leg/Transaction Does Not Exist
Start-Line: SIP/2.0 481 Call Leg/Transaction Does Not Exist
From: "" <sip:[email protected]>;epid=36889192ba;tag=c84477430c
To: "lynctest"<sip:[email protected]>;tag=ffbc4dc4e5;epid=b58bd39e10
Call-ID: f295aa80628b4c7e8e0896ed216ec5b2
CSeq: 1 BYE
Via: SIP/2.0/TLS 10.xx.xx.37:5061;branch=z9hG4bK445B1BFE.41682B6C1B09AC7D;branched=FALSE;ms-internal-info="bajkITWtf7W6iXpPN4ntXDe2Uuk9SpjNhAw17jrz6DmT9sK2hB10T2EQAA"
Via: SIP/2.0/TLS 172.xx.xx.1:49510;branch=z9hG4bK49BC5E54.654FC7DF7B8FBC80;branched=FALSE;ms-received-port=49510;ms-received-cid=13800
Via: SIP/2.0/TLS 192.xx.xx.164:49524;received=84.xx.xx.204;ms-received-port=49524;ms-received-cid=E00
Content-Length: 0
Ms-client-diagnostics: 52085;reason="Dialog does not exist"
$$end_record
TL_INFO(TF_DIAG) [0]226C.2528::04/09/2013-07:53:17.087.0013142e (SIPStack,SIPAdminLog::WriteDiagnosticEvent:1207.idx(778))[2737352855] $$begin_record
Severity: information
Text: Response successfully routed
SIP-Start-Line: SIP/2.0 481 Call Leg/Transaction Does Not Exist
SIP-Call-ID: f295aa80628b4c7e8e0896ed216ec5b2
SIP-CSeq: 1 BYE
Peer: srv-domain34.domain.nl:49510
$$end_record
TL_INFO(TF_PROTOCOL) [0]226C.2528::04/09/2013-07:53:17.087.00131486 (SIPStack,SIPAdminLog::ProtocolRecord::Flush:2420.idx(196))[2737352855] $$begin_record
Trace-Correlation-Id: 2737352855
Instance-Id: 1306
Direction: outgoing
Peer: srv-domain34.domain.nl:49510
Message-Type: response
SIP/2.0 481 Call Leg/Transaction Does Not Exist
Start-Line: SIP/2.0 481 Call Leg/Transaction Does Not Exist
From: "" <sip:[email protected]>;epid=36889192ba;tag=c84477430c
To: "lynctest"<sip:[email protected]>;tag=ffbc4dc4e5;epid=b58bd39e10
Call-ID: f295aa80628b4c7e8e0896ed216ec5b2
CSeq: 1 BYE
Via: SIP/2.0/TLS 172.xx.xx.1:49510;branch=z9hG4bK49BC5E54.654FC7DF7B8FBC80;branched=FALSE;ms-received-port=49510;ms-received-cid=13800
Via: SIP/2.0/TLS 192.xx.xx.164:49524;received=84.xx.xx.204;ms-received-port=49524;ms-received-cid=E00
Content-Length: 0
Ms-client-diagnostics: 52085;reason="Dialog does not exist"
$$end_record
============
Thanks
Regards
Pascal

Mac Lync 2011 and Lync 2013 - Autodiscovery not working

We're currently setting up a Lync 2013 topology including Front End Pool and Edge Server. I've been told that the Lync 2011 client should work with lyncdiscover and lyncdiscoverinternal as it does for IOS and Windows.
However looking at the logs being generated by the Lync 2011 client this doesn't seem to be the case. I'm seeing
sipinternal, sip, sipexternal when Lync 2011 is set to AutoConfigure. I do not have any of these configured.
If I manually specify lyncdiscover and lyncdiscoverinternal the logs show it's starting to find the Front End Servers, but still errors.
What am I doing wrong?

Hi,
Please add the following SRV records in internal DNS Server:
_sipinternaltls._tcp.sipdomain.com
_sipinternal._tcp.sipdomain.com
_sip._tls.sipdmain.com
Then flush the DNS cache on the local Mac computer, then test the issue again.
Best Regards,
Eason Huang
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Eason Huang
TechNet Community Support

Lync 2013 Web App : Web Ticket error

Hi,
I have a Lync 2013 std installed on server 2008 r2, with edge , TMG and Wac server.
When i try to join a meeting with Lync Web App i get the error
There was an error contacting the web ticket service. Service Error !
I have tried several explorer ( chrome ,firefox, IE ), to restart FE, checking certificates, logs, IIS, TMG rules.
I cannot fixed this.
Is anynone has an idea ?
Thanks

Hi Joe,
Would you please tell us more details about this issue?
Have you tried all steps in the above links? Does this happenf or all client machines? Please try to reset IE to test the issue.
If the issue persists, please check event log and try to enabling logging tool for further troubleshooting.
http://blog.schertz.name/2011/06/using-the-lync-logging-tool/
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make sure that you completely understand the risk before retrieving any suggestions from the above link.
Kent Huang
TechNet Community Support

Lync 2013 Edge Server - Lync Server Audio/Video Edge Don´t respond

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