Lync 2013\Exchange 2010 OWA Integration Problem

Hi there,
I've got a vexing issue that I haven't had much luck in researching.  I am running Lync 2013 on Server 2008 R2 and Exchange 2010 SP3 on Server 2008 R2.  I followed Jeff Schertz's instructions (http://blog.schertz.name/2010/11/lync-and-exchange-im-integration/)
and Lync\OWA integration is working--sort of.
We currently have a central pool (we'll call it lyncpool.contoso.com) and three pools housed on SBAs-- lyncsba-loc1, lyncsba-loc2,lyncsba-loc3.  Users in our main location are housed on the central pool, whereas users in our remote locations are housed
on their respective SBA.
Following the instructions, I pointed my OWA virtual directories at lyncpool.contoso.com, and everything seemed fine at first. I could see presence in OWA, initiate an instant message...the works.  However, when I asked a user homed on one of the SBAs,
he said that he could only see presence for other users in his pool\location. Everyone else had a white "unknown" presence chiclet. To verify, I temporarily moved my lync account to that branch pool, and sure enough--I saw the same thing.  As
a troubleshooting measure, I re-ran the OWA configuration portion and instead of using the central pool as the instantmessagingserver value, I pointed it directly at that branch pool.  At that point, he and I, being homed in that branch pool, could see
presence for EVERYONE.  Problem solved, right?  Well, no...because now, the central pool users could only see presence for other central pool users, and the other branches could still only see presence for their poolmates.
I've run Wireshark, CLS logging, you name it--I haven't seen anything fishy, and I'm starting to wonder if this perhaps a bug or an unsupported use-case(I hope not, since Microsoft otherwise endorses such a configuration).  I've been beating my head
against this wall for almost two weeks with no change...someone, help! :)

This is the only thing that seems of interest in the CLS Log:
TL_WARN(TF_DIAG) [lyncpool01\VGTLYNCFE-01]1B70.4184::06/17/2014-20:47:03.028.00001F75 (SIPStack,SIPAdminLog::WriteDiagnosticEvent:SIPAdminLog.cpp(805)) 
[1781536493] $$begin_record
Severity: warning
Text: Cannot process Route headers from a non-trusted source, or with first Route field in the set not matching the connection on which the request arrived
Result-Code: 0xc3e93c5e SIPPROXY_E_ROUTING
SIP-Start-Line: SUBSCRIBE sip:LyncPool01.xxx.net:5061;transport=tls;ms-fe=VGTLYNCFE-01.xxx.net SIP/2.0
SIP-Call-ID: 45c62e9edaee4252908914b37ca5ef23
SIP-CSeq: 1895 SUBSCRIBE
Source: mail.xxx.net:47892
$$end_record
The "source" here is our OWA server.  I have issued a certificate from our local CA(the same one that issued the Lync certs), making sure the CN of the certificate matches the OWA url.  Any ideas?

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