Lync 2013 IM from full Lync client to Apple Iphone 4S

Hi,
We are running Lync 2013 and Lync 2010 in coexistence. When sending an IM from a fully Lync client (Lync 2013 homed user) to an Apple Iphone 4S with the latest Lync 2013 mobile app installed and the user chooses not to read the notification or misses it
an error is shown on the senders Lync window - is this by design or an error?
This message may not have been sent to Lyncuser1 because the server timed out.
On the server monitoring reports the following events are logged for client and server:
24116; Component="RTCC/5.0.0.0_UCWA/5.0.0.0 iPadLync/5.4.1485.0000 (iPad iPhone
OS 7.0.3)"; Reason="The request was rejected because the application did not
respond to the incoming call and it was not the preferred endpoint.";
1
13004
FEservbeer.domain.com.net
InboundRouting
13004; reason="Request was
proxied to one or more registered endpoints"; source="FEserver.domain.com";
Count="2"; appName="InboundRouting"
Please advise f this is something we should be concerned about as the message does get received by the iphone user but the sender gets a message that indicates it may not have reached the iphone user.
Cheers
D

Hi,
Did the issue happen both clients internal the company or external the company?
Please check if the both of the tested users could see the presence of each other normally.
Please try to log off Lync Mobile client and then log back on again to test the issue again.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

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