Lync 2013: missing tabs on contact card

I did some research on the web but I could quite find an answer, maybe I am the first one to experience this or I am just not clever enough.
We are using Lync Server 2013 and the the Lync 2013 client without an exchange server. The problem we are experiencing atm is that when we use outlook 2010 and lync client 2013, all users
have the organization tab on their contact card. All informations like phone e-mail address etc. are active directory informations. This configuration works just fine but if I change to outlook 2013 and lync client 2013, the organization tab automatically disappears
and the what's new tab shows up (this tab wasn't there before).
Actually I wouldn't mind the new tab but I'd like the organization tab back. Is it even possible without using an exchange server? I am just wondering why it is perfectly working between outlook 2012 and lync 2013 but is not when I use outlook and lync 2013.
I hope it is clear enough, if not, just ask please.
Thanks a lot

Hi,
The organization information was located directly over the IM, Call and video buttons of contact card in Lync 2013 client.
Kent Huang
TechNet Community Support

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Telephone numbers (officePhone and homePhone) are missing in a contact card in a Lync Server 2013-based Lync mobile client

In my opinion, the error has not completely fixed in KB2967628. After I install the latest November 2014 cumulative
update. I see the following behavior. User A searches for user B. User B never sign in to the Link. There are three fields in the active directory for User B: officePhone, mobilePhone and homePhone (these fields contain different numbers). When searching on
the mobile client (Android/IOS) for user B – as result user A see only mobile number. If User B At least once will go to Link (sign in) when his search will work, (find officePhone). If User B will change, the privacy settings for user A is in the search will
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On the Desktop client,
I can find all the fields without those actions performed in the example. If I make a request
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the text) before
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GET "https://lync.domainname:443/ucwa/oauth/v1/applications/XXXX/people/search?query=$usename$&limit=200" -H "Content-Type: application/json" -H "Accept: application/json" -H "Authorization: $USENAMETOKEN$"

Hi,
Based on your description, I’m sorry I’m a little confused about the following you mentioned. I understand the issue is we can only see the mobile number in the contact card on Lync mobile client and that we can search for users based on their office number,
we can see the home phone field in the contact card but there isn’t number showing. I anything I have misunderstood, please feel free to let us know.
“When searching on the mobile client (Android/IOS) for user B – as result user A see only mobile number. If User B At least once will go to Link (sign in) when his search will work, (find officePhone). If User B will
change, the privacy settings for user A is in the search will be displayed homePhone field.”
According to the KB29677628, this issue is caused by UCWA only sending the work number, and we need to install the update for web components server
http://support.microsoft.com/kb/2967628/en-us
August 2014 Cumulative Update 5.0.8308.738 for Lync Server 2013, web components server
https://support.microsoft.com/kb/2937297/en-us?wa=wsignin1.0
Could you please run the following command to check if the web components server version is
5.0.8308.738?
Get-WmiObject
–query 'select * from win32_product' | where {$_.name
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–AutoSize >c:\User\name\Desktop\version.txt
Best Regards,
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Using Lync 2013 (nov updates) with Lync 2010 server

Hi,
It is by desgin. I test on Lync and Outlook and show the same result as you.
Best Regards,
Eason Huang
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Lync Contact Card Customization

Lync Contact Card is used to show Lync user’s information. Which including but not limited to Lync users’ free/busy status, Contact, Notes, Organization... etc. In this article, how to customize Lync Contact Card will be introduced.
Environment:
Lync 2013, (version: 15.0.4569.1503).
Outlook 2013, (version: 15.0.4569.1503).
Lync server 2013 integrated with Exchange 2013.
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Calendar Presence, Free/Busy Info
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NOTES Tab
ORGANIZATION Tab
WHAT’S NEW Tab
MEMBERSHIP Tab
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Calendar data taken from Microsoft Outlook will not be included in your presence information by default. The free/busy information will be reported in your contact card. Likewise, your status will automatically be set to Busy any time Outlook shows that
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http://technet.microsoft.com/en-us/library/gg398300.aspx
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Here is a capture of ABSConfig tool interface:
ABSConfig Tool
Reference:
http://technet.microsoft.com/en-us/library/jj945604.aspx
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You can add information to your copy of someone’s contact card, such as the person’s birthday, work address, additional phone numbers, and/or email addresses. This information is stored in Outlook. So if you do not integrated with Outlook there is no Notes
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If you do not add any information to Outlook Contact using the “Add” button on Lync Contact Card, the NOTES Tab won’t be showed on the Contact Card. After you adding to Outlook Contact through “Add” in the picture below you will see the NOTES Tab on Lync
Contact Card:
NOTES Tab
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On Lync Server side, you can control ORGANIZATION Tab with client policy:
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Reference: http://technet.microsoft.com/en-us/library/gg398300.aspx
If you find the tab missing on Lync client Contact Card, it may also cause by the values changed on Registry Editor.
You can check the value in the Registry Editor on local workstation with the following path: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\15.0\common\contactcard
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You can compare the difference with the following pictures:
No ORGANIZATION tab on Contact Card
ORGANIZATION Tab on Contact Card
5. What's New Tab
The Tab display the contact’s social network updates (if you’re friends with them on a shared social network or if their updates are public). You can also add your SharePoint, Facebook, LinkedIn account on WHAT”S NEW Tab of Contact Card.
6. MEMBERSHIP Tab
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DGRefreshInterval. DGRefreshInterval can be set to any integer value between 30 seconds and 28,800 seconds (8 hours), inclusive. The default value is 28,800 seconds.
You can create a new DWORD (32-bit) Value named “TurnOffMemberOfTab” and change the value data to “0”. If it set to “1” the MEMBERSHIP Tab will missing.
You can compare the differences with the following pictures:
No MEMBERSHIP tab on Contact Card
MEMBERSHIP Tab on Contact Card
Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

those information are published from Active directory under the user object properties
If you find this helpful
please click "Vote as Helpful" if it answered your question please click "Mark as Answer"
Mostafa Eltohamy
Blog: http://Lyncdude.com
Twitter: LinkedIn:
XING:

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Hi,
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http://technet.microsoft.com/en-in/library/ff631135(v=office.15).aspx
http://msdn.microsoft.com/en-us/library/bb446002.aspx
I'm not sure if your request is possible, I've tried but didn't managed to do it. You can post in Outlook for Developers forum to confirm this:
http://social.msdn.microsoft.com/Forums/office/en-US/home?forum=outlookdev
The reason why we recommend posting appropriately is you will get the most
qualifiedpool of respondents,
and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
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Hello,
we're running a sharepoint 2010 environment with a configured user profile service application and a mysite host. we're also running lync 2010 clients but are planning to upgrade to lync 2013. the it guys (including me) have already installed lync 2013 client.
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I tested it in my lab.
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Lisa Zheng
TechNet Community Support

Lync 2013 Client Not Display Numbers in Contact Card

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I have deleted and contacts cache on Lync 2013 but this has not helped.
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Hi,
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Simon Wu
TechNet Community Support

Lync 2013 mobile client can't see all fields in contact card

We have deployed Lync 2013 infra in our organization, now we observed, mobile Lync client users are not able to see other users mobile number on contact card rest all information is visible.
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That's effectively by design (but a popular complaint). The workaround is to put the users who's mobile numbers you need in your Outlook contact list. There's another workaround related to setting the privacy relationship, but you have to coordinate
it with many people which is not too feasible.
Here are others upset about it:
http://ammarhasayen.com/2013/09/25/lync-2013-mobile-contact-card-not-showing-mobile-number/
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications

Lync 2013 does not show normalized numbers in the client contact card.

Hi,
We are migrating from OCS 2007 to Lync 2013. Everything runs now in side by side topology.
I have problems with contacts numbers shown in the Lync client.
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We are using this format in AD for users: (613) 123-4567 Xdddd
Normalization rule is:
(\s*)$?\s*(613)\s*$?[\s()\-\./]*(123)[\s()\-\./]*(4567)[,\s\w]*(\d\d\d\d)
+$5
So it will normalize phone (613) 123-4567 X5656 to +5656 (We need it this way because we are using phone control)
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Hi,
I've replaced my old rule with one that you wrote, and it works as it should (ABServer.exe -testphonenorm
recognize it in the right way). Thank you for this advice!
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Identity                   : Global
RunTimeOfDay               : 1:30 AM
KeepDuration               : 30
SynchronizePollingInterval : 00:05:00
MaxDeltaFileSizePercentage : 20
UseNormalizationRules      : True
IgnoreGenericRules         : False
EnableFileGeneration       : True
MaxFileShareThreadCount    : 300
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Lync 2010 Contact Card - Member Of

Hello
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Hi,
If Member of tab missing on Lync 2010 contact card, it may cause by administrator using group policy or the user changing values on Registry Editor.
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HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\common\contactcard
If it is Outlook 2013:
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\15.0\common\contactcard
Check the value below:
DWORD: TurnOffMemberOfTab
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More details:
http://www.slipstick.com/outlook/outlook-2010/turn-contact-cards/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make
sure that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Stack overflow exception when selecting the Organization tab on a contact card

I have encountered a reproducible crash in the Lync 2013 client. The crash happens after selecting the "Organization" tab when viewing a contact card.
The crash appears to happen because of a stack overflow with MSO.DLL. I have applied the latest hotfix for that module but the crash persists.
Before I open a case with MSFT, can anyone offer any insight? Perhaps this is being seen elsewhere?
Exception Stack:
SYMBOL_NAME: mso!Ordinal3863+4970
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: MSO
IMAGE_NAME: MSO.DLL
DEBUG_FLR_IMAGE_TIMESTAMP: 50ee6c2f
FAILURE_BUCKET_ID: STACK_OVERFLOW_c00000fd_MSO.DLL!Ordinal3863
BUCKET_ID: APPLICATION_FAULT_STACK_OVERFLOW_mso!Ordinal3863+4970
WATSON_STAGEONE_URL:
http://watson.microsoft.com/StageOne/lync_exe/15_0_4420_1017/5067326f/bcryptprimitives_dll/6_1_7600_16385/4a5bd987/c00000fd/000048c0.htm?Retriage=1
Followup: MachineOwner
0:004> kvn 1000
# ChildEBP RetAddr Args to Child
00 042c314c 738d4863 128db2d0 00000000 00000000 bcryptprimitives!AesCtrRng_Generate+0x1e (FPO: [Non-Fpo])
01 042c321c 738d47a4 128db2b8 1524cb1b 00000008 bcryptprimitives!MSCryptAesCtrGen+0x166 (FPO: [Non-Fpo])
02 042c3248 72781e65 0c2c8ae8 1524cb1b 00000008 bcryptprimitives!MSCryptGenRandom+0xc9 (FPO: [Non-Fpo])
03 042c3260 6b8c1de1 12811348 1524cb1b 00000008 bcrypt!BCryptGenRandom+0x5c (FPO: [Non-Fpo])
04 042c3278 65daaa26 1524cb1b 00000008 042c32ac cryptdll!DefaultRngFn+0x21 (FPO: [Non-Fpo])
05 042c3288 65db4a73 1524cb1b 00000008 00000000 kerberos!KerbRandomFill+0x10 (FPO: [Non-Fpo])
06 042c32ac 65daa2ec 1524cb05 80000001 042c3484 kerberos!KerbMakeSignatureToken+0x4e8 (FPO: [Non-Fpo])
07 042c341c 750df30c 128d8248 80000001 042c34a8 kerberos!SpSealMessage+0x3d7 (FPO: [Non-Fpo])
08 042c343c 750e128c 070c6c80 80000001 042c34a8 sspicli!LsaSealMessage+0x6e (FPO: [Non-Fpo])
09 042c3460 7707ad44 0c53adfc 80000001 042c34a8 sspicli!EncryptMessage+0x3e (FPO: [Non-Fpo])
0a 042c34d0 7707abdc 1513b5f0 00000132 00000000 Wldap32!CryptStream::SignAndSealLdapStream+0x184 (FPO: [Non-Fpo])
0b 042c3518 770745d6 1513b5f0 000000d7 00000006 Wldap32!CryptStream::LdapSendSsl+0x12b (FPO: [Non-Fpo])
0c 042c3534 77078527 0c53af5c 1278cef8 00000000 Wldap32!LdapSend+0xd8 (FPO: [Non-Fpo])
0d 042c3558 770787b2 12c79fa0 0c53ad78 12597998 Wldap32!SendLdapSearch+0x64a (FPO: [Non-Fpo])
0e 042c3594 770a91f4 0c53ad78 152f06e4 00000000 Wldap32!LdapSearch+0x28f (FPO: [Non-Fpo])
0f 042c35e0 585c882f 0c53afa4 152f06e4 00000000 Wldap32!ldap_search_extW+0x48 (FPO: [Non-Fpo])
WARNING: Stack unwind information not available. Following frames may be wrong.
10 042c3624 585d2b7c 00000000 402af114 152f06e4 MSO!Ordinal8903+0x4f04
11 042c3734 585d30e0 152f06e4 042c3768 12ae9be0 MSO!Ordinal3863+0x43b6
12 042c3aa8 585d3136 152f06e4 12ae9be0 0c385808 MSO!Ordinal3863+0x491a
13 042c3e14 585d3136 152e4d94 12ae9be0 0c385808 MSO!Ordinal3863+0x4970
14 042c4180 585d3136 152f0404 12ae9be0 0c385808 MSO!Ordinal3863+0x4970
<SNIP>
4b1 043bfb44 579e9c53 1293ddb0 043f7130 043bfb6c MSO!Ordinal2317+0x240
4b2 043bfb54 579e9bf7 1293ddb8 12c54790 1293ddb8 MSO!Ordinal2317+0x12b
4b3 043bfb6c 5778abcd 1293ddb8 12c54790 5777ccab MSO!Ordinal2317+0xcf
4b4 043bfb9c 5777bc92 043bfc0c 043bfbf0 003602e0 MSO!Ordinal5372+0x66
4b5 043bfbb4 57778a6f 043bfc0c 00000000 003602e0 MSO!Ordinal4578+0x1bc
4b6 043bfbe8 577776fd 00000000 577776fd 043bfc0c MSO!Ordinal630+0x18ed
4b7 043bfc3c 768033aa 003602e0 043bfc88 77a19ef2 MSO!Ordinal630+0x57b
4b8 043bfc48 77a19ef2 003602e0 69d72777 00000000 kernel32!BaseThreadInitThunk+0xe (FPO: [Non-Fpo])
4b9 043bfc88 77a19ec5 577776a4 003602e0 ffffffff ntdll!__RtlUserThreadStart+0x70 (FPO: [Non-Fpo])
4ba 043bfca0 00000000 577776a4 003602e0 00000000 ntdll!_RtlUserThreadStart+0x1b (FPO: [Non-Fpo])
0:004> lmivm mso
start    end        module name
57760000 58f92000   MSO        (export symbols)       MSO.DLL
    Symbol file: MSO.DLL
    Image path: C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\MSO.DLL
    Image name: MSO.DLL
    Timestamp:        Thu Jan 10 01:22:23 2013 (50EE6C2F)
    CheckSum:         01833BC0
    ImageSize:        01832000
    File version:     15.0.4481.1000
    Product version: 15.0.4481.0
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        2.0 Dll
    File date:        00000000.00000000
    Translations:     0000.04e4
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft Office 2013
    InternalName:     MSO
    OriginalFilename: MSO.DLL
    ProductVersion:   15.0.4481.1000
    FileVersion:      15.0.4481.1000
    FileDescription: Microsoft Office 2013 component

I actually think I may have figured this out. I took a network trace during the crash. What I found is that Lync is performing repeated LDAP searches over and over until it crashes from the stack overflow. Digging into
the searches, I found the same two user CN's being alternated one after another.
It appears that this crash may be the result of a "Circular Reference" where the two users are each listed as the others manager in their user object.
Example:
User1: Manager = User2
User2: Manager = User1
Proving this as the cause will take me some additional time as these two users are at the top of the Org Chart. :)
I'll update this post with the results when I get them.

No users are being migrated to the Unified Contact Store (UCS) for Lync 2013 - Exchange 2013

I'm having difficulty getting the unified contact store to work on a migrated Lync/Exchange environment. Both servers have been upgraded to 2013 CU2, and almost everything appears to be working properly...except UCS.
By default the global CsUserServicesPolicy has UcsAllowed set to True. In that mode, none of the Lync users were being migrated to UCS, so I set the global policy to False and created a new Policy called "AllowUCS" and set UcsAllowed to True. I then
assigned that policy to myself and a couple other test accounts. Still, my contacts are not being migrated to the UCS after logging in with Lync 2013.
Other Lync/Exchange integration features are working properly. I have set up OAuth, and it tests successfully, and Lync integration with OWA is working successfully, so I know at least some communication is happening properly between the servers.
Here is what I'm getting when I run some diagnostics from the Lync server:
PS C:\Users\administrator> get-csuser jdoe |FL Name,UserServicesPolicy
Name : Jon Doe
UserServicesPolicy: AllowUCS
PS C:\Users\administrator> Get-CsUserServicesPolicy |FL
Identity : Global
UcsAllowed : False
Identity : Tag:AllowUCS
UcsAllowed : True
PS C:\Users\administrator> Debug-CsUnifiedContactStore -Identity [email protected] |FL
UcsMigrationAttemptCount : 0
LastUcsMigrationAttempt :
SipUri : [email protected]
UcsMode : Disabled
PS C:\Users\administrator> Debug-CsUnifiedContactStore -PoolFqdn lync.domain.org
FrontEnd : lbclync.domain.org
UcsDisabledCount : 141
UcsAllowedCount : 0
UcsMigratingCount : 0
UcsMigratedCount : 0
FailedUserData :
PS C:\Users\administrator> Test-CsUnifiedContactStore -UserSipAddr
ess [email protected] -TargetFqdn lync.domain.org
Target Fqdn :lync.domain.org
Result : Failure
Latency : 00:00:00.0654970
Error Message : User has not been migrated. Verify that the user has a mailbox
in Exchange and that the user has been migrated.
Diagnosis :
Anyone know what I am missing?

Hi,
Please make sure the user has been provisioned with an Exchange 2013 mailbox and has signed into the mailbox at least once.
If the user logs in with a Lync 2010 or earlier client, or if the user is not connected to an Exchange 2013 server, the user services policy is ignored and the user's contacts remain in Lync Server.
Please also check the registry key on the client computer:
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Lync\<SIP URL>\UCS
If the user's contacts are stored in Exchange 2013, this key contains a value of InUCSMode with a value of 2165.
Kent Huang
TechNet Community Support

Outlook 2010 contacts not showing phone number in Lync 2013 client

Hi,
We have Lync 2013 with Exchange 2010. Recently we started upgrading Lync clients from 2010 to 2013.
A few users started reporting that their local Outlook contacts does not show phone numbers in Lync 2013 (working with 2010)
I have installed the august patch which should solve this issue
981751 - Lync 2013 does not display telephone number of an Outlook 2010 contact in the contact card
Any idea where to look next?

Hi Tobias Borgen Nielsen,
Lync expects all the phone numbers to be in the E.164 format, meaning they should be +1-111-11111111 etc. If they’re not like this, you will have to normalize them if you want Lync
to publish them.
The related article for your reference.
Lync not populating contact cards phone numbers from Active Directory (Or: How to normalize AD phone numbers for Lync Server 2010 and 2013)
http://y0av.me/2012/02/23/normalize_ad_numbers/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or
suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Hope it can be helpful.
Best regards,
Eric

Outlook contact not added Email do not show all information i Lync 2013 Client

I have seen if no Email address is added into contact personen I only get emty Card of user i Lync 2013.
When I add Email adr. into contact person and wait a littel then user get all information right i Lync 2013 user Card.
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Lync aggregates contact data from Microsoft Exchange GAL, Outlook and Microsoft Lync Server.
So you can see information from outlook in Lync user card.
Lisa Zheng
TechNet Community Support

Lync 2013: missing tabs on contact card

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