Lync 2013 name display

Question

We are running Lync 2013 and Exchange 2010 all patched and up to date.
Everyday, we have few users that when typed in chat windows, their name turns into a phone number and the text below their name turns into hex decimals.
Any ideas?
I do see event 4073, LSBackup Service warnings "Microsoft Lync Server 2013, Backup Service user store backup module detected items having pool ownership conflict during import.
and event 32054, LS Storage Service,
UnsupportedStoreException: code=ErrorIncorrectExchangeServerVersion, reason=GetUserSettings failed......
Autodiscover WebProxy=<NULL> ---> Microsoft.Exchange.WebServices.Data.ServiceRequestException: The request failed. The remote server returned an error: (401) Unauthorized. --->
System.Net.WebException: The remote server returned an error: (401) Unauthorized.   at System.Net.HttpWebRequest.GetResponse()
Our Exchange Cert looks fine, DNS entries looks okay too!
Running Get-CsUserPoolInfo,
1) if i use [email protected] <<failes
2) if i use [email protected] <works
In AD, I see both being used.

Answer 1

Hi,
You can try to do the following path to solve the issue:
Run the command Export-CsUserData for both the Primary and Backup pools
Take SQL backup of RtcXds database for both the Primary and Backup pools
Run PoolConflictCorrector tool, which lists all conflicts. Without making any changes it fixes or deletes the conflicts for each user
Run VerifyUserDataReplication.exe from the ResKit and check if you still see any conflicts.
Check if you could see 4073 warning events in the event logs or not.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support