Lync 2013 not responding

side question: why no Lync 2013 dedicated forum in the options? not even in Office (365)?
We have several computers where the Lync 2013 goes to "not responding" every time you try to do something but also when you leave it alone (only program running according to task manager - just to check it is not crashing ...).
The first computers presenting the symptoms were Dell Precision M4500 laptops (8GB RAM) upgraded to Windows 8.1 several month before the issue started.
Lync started crashing on computer A in the days following a series of updates done on May 28th. Computer B (same hardware, same age) had been offline for a while, was updated on June 13th and Lync started crashing as well.
First suspect: one of the updates common to both computers at the time of the crash
- kb2768005 security update for MS Office 2013
- kb2878316 security update for MS Office 2013
- kb2768016 update for MS Office 2013
- kb2880462 update for MS Office 2013
- kb2726952 update for MS Publisher 2013
- kb2817301 update for MS Visio 2013
- kb2920189 security update fo MS Windows
- kb2926765 security update for MS Windows
- kb2931366 security update for MS Windows
- kb2956575 update for MS Windows
- kb2962140 update for MS Windows
- kb2965065 update for MS Windows
All "suspect" updates have been uninstalled one at a time except for kb2920189 "required by your computer, cannot be uninstalled (windows update standalone updater)" - no improvement
Suspect number two: Bluetooth >> try running Lync with the bluetooth off (and also the wi-fi off) - no improvement
Supsect number three: graphical adapter because the only error in event viewer is related to nvvsvc.exe >> update the driver software of NVIDIA Quadro FX880M - no improvement
At this point, Lync crashes also on computer C (Dell Precision M4400 laptop - 4GB RAM - NVIDIA Quadro FX1700M - no bluetooth).
Deleting the Outlook Profile, launching a repair of Office 2013 and restarting the computer makes no difference.
Tests all done with same user (working fine on other computers).
Any ideas ? THX

There are almost always a driver issue, but they're not always easy to fix. I'll often remove the brand-name drivers and let native Windows drivers take over to see if I can make it go away before trying to find the culprit.
You're on the right track though. Rather than uninstall, see if you can a similar model and update it until you can break it.
Also, this is the matching Lync 2013 forum you were looking for:
http://social.technet.microsoft.com/Forums/lync/en-US/home?forum=lyncprofile
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications

Similar Messages

Excel 2013 not responding when doing refresh all for enbedded quires.

System:
Windows 8.1
Intel I7 620 CPU
12 GB ram
Office 2013
Issue 1:
I have a excel file with 29 data from WEB quires. These are quires for stock data and the only difference in them is the ticker symbol. When I request a refresh all Excel goes into a not-responding mode and I have to quit the program to stop it. This same
file ran OK in Excel 2010. I have the data on sheet one and about half the quires on sheet 2 and the remaining quires on sheet 3. Each quire downloads data a small table and cells in sheet one reference cells in sheet two and three. Two cells are accessed
from each table. I had a Microsoft support person on the line today and she had me repair office, which didn't help. I removed Sheet 2 and Sheet 3 and redid all the quires and that didn't help. Each quire can be refreshed individually.
I also have a laptop with Office 2013 and Excel has the same problem with the same file.
Issue 2:
Each row holds information about a given stock and gets current stock price and dividend percent from its quire table. The stock price comes from column A and the dividend percent come from column C two rows below the row the price is in. Every
time a do a refresh the cell that references the data in Column C comes from two rows below the row it should come from. This does not happen for every stock only some of them. The reference to the data from the A column is always correct. This problem was
happening in Excel 2010 too.

Hi,
To your first issue:
Excel 2013 not responding may be caused by some reasons. Let's do some tests to narrow down the issue:
Method 1: Verify/install the latest updates
Method 2: Start Excel in safe mode
Method 3: Investigate possible issues with add-ins
Method 4: Check whether your antivirus software is up to date or is conflicting with Excel
https://support.microsoft.com/kb/2758592/en-gb
If the issue still exists, please upload the event log in the thread, I'll do more deeply
research.
To your second issue, would you like to upload a sample of the Excel file by using SkyDrive? I want to test in my PC.
Regards,
George Zhao
TechNet Community Support

Outlook 2013 Not Responding and Offline Address Book Issues with Office 365

Around 3 months ago I setup a small business with Office 365 for email. They have 10 PCs, all running newly installed Windows 7 Professional 64-bit, eight with Office 2013 and two with Office 2010. All are connected to a local domain (Server Essentials
2012) with a single internet connection through a new TP-LINK router. Each user logs into their own PC only.
The network runs perfectly, internet connection is good but there seems to be RANDOM, INTERMITTENT issues with email not being SENT from Outlook every so often. Email will sit in the outbox for up to an hour sometimes before, eventually, being sent. Incoming
email seems ok, although this is more difficult to tell. At others times, email will be sent instantly - the size of the message and any attachments makes no difference.
The issue has happened at some point on every one of the PCs but no particular PC/user seems worse than any other. When email is stuck on one user's PC it can still be sent ok by other users at the same time - so the internet connection is not down. Users can
can always login to the OWA service ok and iPhones etc. all sync ok even when email is stuck in the Outbox.
To debug the issue I have worked on one particular user's PC and carried out the following changes -
Changes that made no difference
I have checked the router. A SPI firewall is available on the router but this is switched off.
I have changed the MTU on the router with no effect.
There are no unsual add-ins to Outlook
Outgoing email virus scanning is disabled
Outlook is NOT integrated with Lync
The OST file is around 1.7 GBytes is size.
I have recreated the Outlook profile twice but this made no difference
Switched OFF "Cached Exchange Mode" - this made things worse !
The Outlook address book is set to \Offline Global Address List
I have disabled with Windows firewall on the client PC - no change
I have adjusted the KeepAliveTime for packets in the registry of the PC to 20 minutes
Changes that reduced the frequency of "Not Responding"
I have changed the Outlook automatic Send/Receive time from 30 to 10 minutes - this seemed to help
Possible Related Problem
I have attempted to download the offline address book manually - this hangs at "Copying offline address book template file" in the Send/Receive dialog and there a NO OAB files in the data file location on the PC.
So the only measure that has so far "helped" has been the Outlook Send/Receive time change - now set to 10 minutes. Even so, Outlook will occasionally go "Not Responding" for 30 minutes or more (no windows active - only option
is to close and reopen Outlook).
There does seem to be a problem with the Offline Address book. I can download this ok for this user on my home PC (Outlook 2010) but this will not download manually on the work pc with Outlook 2013 (despite following all the debug steps above).
On work PC I can see literally hundreds of "Schannel" errors in the Windows System event logs -
Error - Event 36888 Schannel
The following fatal error was generated :10
The internal error state is 10
These errors occur every 2-4 minutes continually all the time Outlook is running. When Outlook is closed the "Schannel" errors stop !
Can anyone suggest what else to try, please ?
I have already investigated this issue on the Office 365 Community Forum, and the Outlook forum and they suggested that it was a client (i.e Outlook) issue and that I should post here for further information.
Thanks for reading !

An update to this problem.
I brought one of the office PCs back to my home network and connected it up there. With no changes to the PC I was immediately able to download the Offline Address Book without errors.
This suggests to me that there must be some problem with the internet connection or router setup in the office environment.
The router is a TP-LINK W8970. The internet connection is PPPoA. I have seen some suggestion that an SPI firewall can cause issues. This router has an SPI firewall but this feature is disabled on the router.
While investigating this issue I have frequently been connected remotely to an office PC - sometimes for up to an hour or more. During these periods I have not experienced any connection dropouts so the actual internet connection seems to be ok (i.e. it is
not dropping out).
However, something seems to be preventing the Outlook client from connecting properly with the Office 365 Exchange server in the office environment - or something is dropping the connection to Outlook. Does anyone know of any router settings that might affect
this ?
I could try changing the office router but I do not have a spare available. Can anyone suggest a reasonably low cost, currenbtly available router that they know definitely works in the Office 365 environment so that I could buy this for test purposes ?

Lync 2013 stops responding when making audio calls

Lync 2013 desktop client in Windows 8.1 connected to Lync Server 2010
From my office workstation (Windows 7, Lync 2010 client, completely different hardware), from inside the firewall, I don't have any problems (IM, audio, conference, video, desktop sharing all work 100%). At home, I haven't been able to make PC calls.
I can see the status of my contacts in Lync, and contact them through IM, but as soon as I try to make an audio call, Lync stops responding. I can, on occasion, connect and can receive audio, but I cannot be heard on the other end.
To place audio calls, I connect to my office workstation through remote desktop - the audio quality is terrible but it works.
I'm testing various configurations using the "Check Call Quality" function under Tools > Audio Device Settings. I can hear a couple of beeps, or even a ring tone, once, but then it crashes again. Waiting 10 to 15 minutes, it still
does not respond.
I am using Lync 2013 because 2010 wasn't available through MS Office HUP. I checked the compatibility list, and I didn't think there would be a conflict between the two versions.
Would downgrading Lync to 2010 help?
I am not exactly a Lync expert, so I may have some of the setup wrong. I'm hoping it's as simple as a server/connection setting that I've missed. I'm using Automatic Configuration under Advanced Connection Settings.
Hardware specs:
DELL XPS 8500
Windows 8.1 64-bit
Realtek High-Definition ALC887 Audio
Creative Labs Sound Blaster Recon3D PCIe Audio Card
NVidia GeForce GTX 660 Graphics Card
According to Windows, all drivers are up to date.
I had a Logitech webcam installed. I disconnected it and restarted the computer, to make sure it wasn't affecting Lync.

Hi,
Did the issue happen only for you or for multiple users?
Did the issue happen when one endpoint is internal and the other is remote or also happen when two endpoint external the company?
If it possible, please try to use another computer login on Lync client 2013 at home.
Please double check if you have configured DNS entry for Lync server Edge A/V service.
Here is a similar case may help you:
http://social.technet.microsoft.com/Forums/lync/en-US/522e7f53-d0d4-4b08-9917-45b80a292963/lync-2010-external-voice-calls-do-not-complete-call-failed-to-establish-due-to-a-media?forum=ocsedge
Please also double check the Edge external A/V port UDP 3478, TCP 50,000-59,999 and UDP 50,000-59,999 and make sure they are opened.
What’s more, you can troubleshooting Edge server with the help of the link below:
http://blogs.technet.com/b/nexthop/archive/2011/12/07/useful-tips-for-testing-your-lync-edge-server.aspx
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

IISARR URLS for Lync 2013 not working externally

Hello All,
Currently facing issue of opening lyncdiscover.domain.com from external.
I have created the server farm uing IISARR for Lync2013 & added 5 rules under the server farm as shown below:
meet.domain.com
dialin.domain.com
lyncdiscover.domain.com
owebapp.domain.com
When I tried browse all the above URL's none of the URLs are opening & showing below errors as attached screen shot:
Also when I tried test by using Lync 2013 Connectivity Analyzer showing below errors
SIP Uri: [email protected]
Logging test parameters:
User Name:
Discovery Type: Automatic Discovery
Network access: NetworkAccessInternal
Selected client: ApplicationLMX
Starting Lync server autodiscovery
Please wait; this test may take several minutes to complete...
Starting automatic discovery for secure (HTTPS) internal channel
lyncdiscoverinternal.domain.com can't be resolved by the DNS server. Skipping internal discovery.
For more information on DNS requirements for automatic discovery, please refer to http://go.microsoft.com/fwlink/?LinkId=278998
Starting automatic discovery for secure (HTTPS) external channel
Sending HTTP request to https://lyncdiscover.domain.com/[email protected]
Cookie found in autodiscover response: StatusCode: 500, ReasonPhrase: 'URL Rewrite Module Error.', Version: 1.1, Content: System.Net.Http.StreamContent, Headers:
Cache-Control: private
Date: Mon, 08 Sep 2014 11:51:26 GMT
Server: Microsoft-IIS/8.5
Content-Length: 5694
Content-Type: text/html; charset=utf-8
Autodiscover: SendRequest(): the URL https://lyncdiscover.domain.com/[email protected] couldn't be connected. Complete HTTP headers:\r\n Cache-Control: private
Date: Mon, 08 Sep 2014 11:51:26 GMT
Server: Microsoft-IIS/8.5
Couldn't connect to URL https://lyncdiscover.domain.com/[email protected]
Reason: Internal server error (HTTP status code 500)
System.Exception: Exception of type 'System.Exception' was thrown.
at Microsoft.LyncServer.WebServices.AutoDiscoverManager.TerminateAD(String mesg)
at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<SendRequest>d__d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()
at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<TryNextUrl>d__3.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<StartDiscoveryJourney>d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at LyncConnectivityAnalyzerCore.Utilities.<RetrieveUserLocation>d__3e.MoveNext()
Server discovery failed for secured external channel against https://lyncdiscover.domain.com/
Starting automatic discovery for unsecure (HTTP) external channel
Sending HTTP request to http://lyncdiscover.domain.com/[email protected]
Cookie found in autodiscover response: StatusCode: 500, ReasonPhrase: 'URL Rewrite Module Error.', Version: 1.1, Content: System.Net.Http.StreamContent, Headers:
Cache-Control: private
Date: Mon, 08 Sep 2014 11:51:44 GMT
Server: Microsoft-IIS/8.5
Content-Length: 5765
Content-Type: text/html; charset=utf-8
Autodiscover: SendRequest(): the URL http://lyncdiscover.domain.com/[email protected] couldn't be connected. Complete HTTP headers:\r\n Cache-Control: private
Date: Mon, 08 Sep 2014 11:51:44 GMT
Server: Microsoft-IIS/8.5
Couldn't connect to URL http://lyncdiscover.domain.com/[email protected]
Reason: Internal server error (HTTP status code 500)
System.Exception: Exception of type 'System.Exception' was thrown.
at Microsoft.LyncServer.WebServices.AutoDiscoverManager.TerminateAD(String mesg)
at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<SendRequest>d__d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()
at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<TryNextUrl>d__3.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<StartDiscoveryJourney>d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at LyncConnectivityAnalyzerCore.Utilities.<RetrieveUserLocation>d__3e.MoveNext()
Server discovery failed for unsecured external channel against http://lyncdiscover.domain.com/
None, AutoInternalDNSFail, AutoInternalSecureD, AutoInternalUnsecureD, AutoExternalSecureD, AutoExternalUnsecureD, ManualDNSFail, ManualSecureD, ManualUnsecureD, AuthBrokerInternalLMXCheckGET, AuthBrokerInternalLMXCheckPOST, AuthBrokerExternalLMXCheckGET, AuthBrokerExternalLMXCheckPOST,
MobilityMCXInternalLMXCheckGET, MobilityMCXInternalLMXCheckPOST, MobilityMCXExternalLMXCheckGET, MobilityMCXExternalLMXCheckPOST, LMXSIPServerInternalDNS, LMXSIPServerExternalDNS, MobilityUCWAInternalCheckPOST, MobilityUCWAExternalCheckPOST
Automatic discovery of the Lync server failed. Please verify the server requirements at http://go.microsoft.com/fwlink/?LinkId=278998
Microsoft Lync Connectivity Analyzer cannot analyze deployment readiness until a discovery test has completed successfully.
=============================================================================
NOTE : For my current Set Up for Lync 2013 please refer this link & kindly ignore the SQL archiving & monitoring issue for database mismatch version as it is resolved:
http://social.technet.microsoft.com/Forums/lync/en-US/032a8ef2-636d-40ae-a4f1-951e9a39999f/lync-2013-archiving-and-monitoring-sql-database-version-mismatch-issues?forum=lyncdeploy
Any help really appreciated
Regards
Anand S
Thanks & Regards Anand Sunka MCSA+CCNA+MCTS

Hi,
Please make sure there is no typos in the URL rewrite rule.
You can configure IIS ARR to display more information with the error with the following path:
Open IIS Manager –> Sites –> Default Web Site –> Error Pages –> Edit Feature Settings.
Select Detailed error
Then you can access simple URL again to check the full error message.
More details:
http://unifiedme.co.uk/2014/04/iis-arr-500-internal-server-error-get-meaning-full-info/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make
sure that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Outlook 2013 'Not responding' errors

Hi,
I'm looking for someone who can help me with an issue that's been the been of my existence for the last couple of weeks/months. I tried every suggestion the Internet has to offer and I'm kinda at the end of my rope here.
On a couple of our workstation we are experiencing serious problems with outlook 2013. The users who use outlook extensively (administrative and management) get 'not responding' messages at random intervals. This can occour when typing a mail, navigating
in Outlook,...
Most problems occur when working in the calendar ans when planning appointments in calendars of other user.
They all use Windows 7 pro 64b laptops that are no older then a year. When they used outlook 2010 none of them experienced any problems.
Here's a summation of what i tried already
- Reinstall office
- Reinstall OS
- Replace laptop
- Latest Update
- Disable all COM-addins (in outlook and in registry on all levels)
- Disable hardware acceleration (in outlook and registry)
- Ran the Outlook FIXIT tool
- Ran OFFCAT
None of the diagnostic tools i used reveal any critical errors.
When i check the log, there is an error but it doesn't reveal any info as to what caused it.
System
Provider
[ Name]
Application Hang
EventID
1002
[ Qualifiers]
0
Level
2
Task
101
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2/7/2014T07:50:22.000000000Z
EventRecordID
9259
Channel
Application
Computer
TENLT027.TENGROUP.local
Security
EventData
OUTLOOK.EXE
15.0.4551.1511
201c
01cf23d7c1847530
16
C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE
76519cf1-8fcc-11e3-a18a-8056f2cf00b5
55006E006B006E006F0077006E0000000000
Binary data:
In Words
0000: 006E0055 006E006B 0077006F 0000006E
0008: 0000
In Bytes
0000: 55 00 6E 00 6B 00 6E 00 U.n.k.n.
0008: 6F 00 77 00 6E 00 00 00 o.w.n...
0010: 00 00 ..
Any help would be appreciated cause our management is starting to lose there patience and i have no idea what more i can try.
Regards,
Brecht

Hi,
Which account type are you using? If you are using Exchange server account, please swtich the online/cache Exchange mode to check the result
Please also check if the Outlook data file size exceed the limit? If so, it may cause some unexpected behavior. Please refer to the following KB article to change the data file size limit:
http://support.microsoft.com/kb/832925/en-us
In addition, please have a look at this KB article and try the troubleshooting steps regarding Outlook crash.
http://support.microsoft.com/kb/2632425/en-us
Regards,
Steve Fan
TechNet Community Support

Outlook 2013 not responding when creating a new email item in Windows 8

This issue occurs intermittently. No add-ins are running. No anti-virus programs are running. Outlook does not respond and it must be restarted. This issue also affects reply email items and forwarding email items as well.

Hi,
Which type of email account are you using? POP3, IMAP or Exchange?
If you are using a POP3 email account with an Exchange server account configured in the same profile, this issue may happen because the
delivery folder selection is corrupt and you are referencing a nonexistent folder. To fix it, in Outlook 2013, click on the File tab >
Info > Account Settings > Account Settings > Highlight your POP account, then click Change Folder. Select a proper folder to deliver to. For more information, please refer:
http://www.slipstick.com/problems/outlook-crashes-when-you-reply-or-create-a-new-message/
If above didn't apply, please follow the steps in the KB article below to troubleshoot the issue:
http://support.microsoft.com/kb/2652320/en-us
Hope this helps.
Best Regards,
Steve Fan
TechNet Community Support

Outlook 2013 Not Responding Windows 8.1

I updated to 8.1 last week. Since then my Outlook (2013) will occasionally freeze. It sits at Not Responding until I close it or restart Outlook. Once it refused to send messages in my Outbox. Upon restarting Outlook the outgoing messages were lost, meaning
not in Outbox and not Sent.
My email is run on a third party Exchange Server and they believe it is a MS problem. Any thoughts on what I need to update, etc?

Hi,
Are you using Outlook with Cached Exchange mode enabled? If not, please enable it to check the result.
Please first try to open Outlook in safe mode to check if this issue is caused by problematic add-ins. To do this, hold Ctrl key and then double-click on the Outlook shortcut to open it. If the problem would be gone in safe mode, please go to File >
Options > Add-ins and disable suspicious add-in to resolve the problem.
If above doesn't help, please follow the steps in the KB article below to troubleshoot the issue:
http://support.microsoft.com/kb/2652320/en-gb
Regards,
Steve Fan
TechNet Community Support

Outlook 2013 Not Responding

We have a server running Exchange 2010 within an AD Domain.
A domain client machine installed with Office Pro Plus 2013 running Windows 7 Professional 64-bit.
When opening Outlook 2013 the application automatically enters the "not responding" state.
I've tried the following:
> Creating a new mail profile
> Repairing Office through Programs & Feautures
> Clean install of Office 2013
Anybody care to elaborate and give me a clue? We have a machine in the same room on the same set-up which is not experiencing these issues.
HELP!!

Hi,
Also have a look at this KB article which listed the detailed steps to troubleshoot Outlook crash:
http://support.microsoft.com/kb/2632425
If the problem still persists, please use the Event Viewer tool and provide us more information about the Outlook crash. See:
http://windows.microsoft.com/en-in/windows/open-event-viewer#1TC=windows-7
http://www.msoutlook.info/question/317
Regards,
Steve Fan
TechNet Community Support

Labwindows 2013 not responding

I am using Labwindows 2013 SP1 on Windows 7
This morning I made some code changes to my project when I clicked on the "Debug Project" Icon, the project build succeeded and then Labwindows just hangs up, saying "Not Responding". I killed the project and relaunched labwindows and tried again and it does the same thing. I backed off all changes I did today to what it was yesterday when I did not have this problem and tried again and it is still hanging with "not responding".
I went to labwindows 2013 about 4 months ago and I have never had this problem until today and now it wont go away.
I am completely at a standstill. Can anyone help me fix this problem?
Thanks
John W.
Solved!
Go to Solution.

Hi, John.
The log you sent in seems to indicate you have over 750 watch expressions in your current workspace. This hang you are experiencing is likely a result of LabWindows/CVI attempting to update all of those watch expressions.
I reproduced a considerable hang by adding only 700 watch expressions, all for a single int value in my application.
To fix this issue, you can remove the watch expressions. If you cannot access them interactively from the LabWindows/CVI environment, you can delete them from the bottom of your CWS file. You can do this in a text editor.
Let me know if this works for you.
Thanks,
Daniel D.
National Instruments
Automated Test Software R&D

Lync 2013 not working externally

Hi,
Recently I have installed Lync 2013 in my organization and everything is working fine internally but when I tried from outside nothing is working. Please assist me in order to sort out this issue as I'm facing
this issue since last so many days and I tried so many things from my end but it didn't work.
Below is configuration on my edge.
Internal Interface--
192.215.x.x
Mask: 255.255.255.0
External Interface:
Public IP: 62.215.x.x
Mask: 255.255.255.x
Default: x.x.x.x
DNS: x.x.x.x
I have created the edge pool by using a option
use a single FQDN & IP Address, I'm using singe host name for access edge service, web conferencing & A/V edge server i.e. Pool1.domain.com.
Below is external setting for edge pool
Access Edge Service
FQDN: pool1.xyz.com
IP Address: 62.215.x.x
Port: 5061
Protocol: TLS
Web Conferencing edge service
FQDN: pool1.xyz.com
IP Address: 62.215.x.x
Port: 444
Protocol: TLS
AV Edge Service
FQDN: pool1.xyz.com
IP Address: 62.215.x.x
Port: 443
Protocol: TLS
I'm using same External IP for all three services.
Please let me know if I did anything wrong and assist me to resolve this issue as early as possible.
Regards,
Hakim. B
Hakim.B Sr.System Administrator

Hi,
Thanks for update,
I have enable the windows event logging and getting below error when I checked with manual setting in lync client 2013.
The description for Event ID 4 from source Lync cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Lync
pool1.domain .com
Below error when I checked with Automatic setting in lync 2013 client.
The description for Event ID 3 from source Lync cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Lync
sipexternal.kcs.com.kw
Regards,
Hakim. B
Hakim.B Sr.System Administrator

Lync 2013 not Updating folder with Outlook

Lync error that not update all folder as well as user having "hanging Status: not connected" but on workgroup machine status shows OK.
Connection Status:
DG URL Internal;https://VM106.domain.com.pk:443/groupexpansion/service.svc;--;
DG URL External;https://im.domain.com.pk:443/groupexpansion/service.svc;--;
Quality Metrics URI;sip:VM106.domain.com.pkdomain.com.pk;gruu;opaque=srvr:HomeServer:s34Ggo9qtFKMrBibQIzj0gAA;--;
ABS Server Internal URL;https://VM106.domain.com.pk:443/abs/handler;--;
ABS Server External URL;https://im.domain.com.pk:443/abs/handler;--;
Voice mail URI;;--;
Exum URL;;--;
MRAS Server;sip:VM122.domain.com.pkdomain.com.pk;gruu;opaque=srvr:MRAS:UzOAyE46oVSXugR2hrjPgAAA;Enabled;
GAL Status;https://VM106.domain.com.pk:443/abs/handler;--;
Focus Factory;sip:talha.malikdomain.com.pk;gruu;opaque=app:conf:focusfactory;--;
Line;;--;
Location Profile;DefaultProfile;--;
Call Park Server URI;sip:VM106.domain.com.pkdomain.com.pk;gruu;opaque=srvr:Microsoft.Rtc.Applications.Cps:HYueIR7pGFOx9hNeY2W6kAAA;--;
Server Address Internal;vm106.domain.com.pk;--;
Server Address External;im.domain.com.pk;--;
Server SIP URI;malikdomain.com.pk;--;
Exum Enabled;TRUE;--;
Controlled Phones;TRUE;--;
GAL or Server Based Search;GAL search;--;
PC to PC AV Encryption;AV Encryption Enforced;--;
Telephony Mode;Telephony Mode Disabled;--;
Line Configured From;Auto Line Configuration;--;
Configuration Mode;Auto Configuration;--;
EWS Internal URL;
EWS External URL;
SharePoint Search Center URL;;--;
Skill Search URL;;--;
Connected Lync Server;sip.domain.com.pk;--;
Local Log Folder;D:\Users\Administrator\AppData\Local\Microsoft\Office\15.0\Lync\Tracing;--;
Inside User Status;FALSE;--;
Contact List Provider;Lync Server;--;
Pairing State;Lync cannot connect to your desk phone because the USB cable is not plugged in. Make sure that you connect the cable.;Enabled;
UCS Connectivity State;Exchange connection Down;--;
MAPI Information;UCMAPI is connected to Outlook, but one or more folders are not updating.;MAPI unavailable;
EWS Information;;EWS not deployed;
License State;Lync Basic;--;
Hanging Notification Status;;disconnect;
pChat Room Mgmt Int URL;https://VM106.domain.com.pk:443/PersistentChat/RM;--;
pChat Room Mgmt Ext URL;https://im.domain.com.pk:443/PersistentChat/RM;--;
pChat URIs;sip:GC-1-PersistentChatService-4domain.com.pk;--;
pChat Default URI;sip:GC-1-PersistentChatService-4domain.com.pk;--;
pChat Enabled?;TRUE;--;
and user connected lync and outlook from workgroup machine having subjected status.
DG URL Internal;https://VM106.domain.com.pk:443/groupexpansion/service.svc;--;
DG URL External;https://im.domain.com.pk:443/groupexpansion/service.svc;--;
Quality Metrics URI;sip:VM106.domain.com.pkdomain.com.pk;gruu;opaque=srvr:HomeServer:s34Ggo9qtFKMrBibQIzj0gAA;--;
ABS Server Internal URL;https://VM106.domain.com.pk:443/abs/handler;--;
ABS Server External URL;https://im.domain.com.pk:443/abs/handler;--;
Voice mail URI;;--;
Exum URL;;--;
MRAS Server;sip:VM122.domain.com.pkdomain.com.pk;gruu;opaque=srvr:MRAS:UzOAyE46oVSXugR2hrjPgAAA;Enabled;
GAL Status;https://VM106.domain.com.pk:443/abs/handler;--;
Focus Factory;sip:talha.malikdomain.com.pk;gruu;opaque=app:conf:focusfactory;--;
Line;;--;
Location Profile;DefaultProfile;--;
Call Park Server URI;sip:VM106.domain.com.pkdomain.com.pk;gruu;opaque=srvr:Microsoft.Rtc.Applications.Cps:HYueIR7pGFOx9hNeY2W6kAAA;--;
Server Address Internal;vm106.domain.com.pk;--;
Server Address External;im.domain.com.pk;--;
Server SIP URI;talha.malikdomain.com.pk;--;
Exum Enabled;TRUE;--;
Controlled Phones;TRUE;--;
GAL or Server Based Search;GAL search;--;
PC to PC AV Encryption;AV Encryption Enforced;--;
Telephony Mode;Telephony Mode Disabled;--;
Line Configured From;Auto Line Configuration;--;
Configuration Mode;Auto Configuration;--;
EWS Internal URL;https://email.domain.com.pk/EWS/Exchange.asmx;--;
EWS External URL;https://email.domain.com.pk/ews/exchange.asmx;--;
SharePoint Search Center URL;;--;
Skill Search URL;;--;
Connected Lync Server;sip.domain.com.pk;--;
Local Log Folder;D:\Users\Administrator\AppData\Local\Microsoft\Office\15.0\Lync\Tracing;--;
Inside User Status;FALSE;--;
Contact List Provider;Lync Server;--;
Pairing State;Lync cannot connect to your desk phone because the USB cable is not plugged in. Make sure that you connect the cable.;Enabled;
UCS Connectivity State;Exchange connection Down;--;
MAPI Information;UCMAPI is connected to Outlook, but one or more folders are not updating.;MAPI unavailable;
EWS Information;;EWS Status OK;
License State;Lync Basic;--;
Hanging Notification Status;;Connected;
pChat Room Mgmt Int URL;https://VM106.domain.com.pk:443/PersistentChat/RM;--;
pChat Room Mgmt Ext URL;https://im.domain.com.pk:443/PersistentChat/RM;--;
pChat URIs;sip:GC-1-PersistentChatService-4domain.com.pk;--;
pChat Default URI;sip:GC-1-PersistentChatService-4domain.com.pk;--;
pChat Enabled?;TRUE;--;
Facing error on all users profile as i have two SMTP address @domainX.com.pk and @domainY.com.pk and i have change default smtp but error still same.
Apart from this when i check my outlook conversion folder is up to date and updated.
Talha Faraz Malik

Hi,
If you change the SMTP account same with SIP account, please try to delete Lync user profile and restart Lync, Outlook client to test again.
If you want to use different SMTP account with Lync account, you can also try to change Lync client policy, change the parameter DisableEmailComparisionCheck to True.
More details:
http://www.lync.geek.nz/2014/04/lync-2013-exchange-integration.html
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there.
Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Lync 2013 not saving conversations to Outlook 2013

I have several users running lync 2013 and outlook 2013. And randomly lync stops saving the conversation history to outlook. All office and windows updates are completed. Each user is on Windows 7 enterprise .
Here are a few things we have tired:
full office repair
Uninstall and reinstall of office 2013, with the removal tool as well.
made sure users had owner permissions to Conversation history folder in outlook.
The only permanent fix we have found is a erase and re-install of the whole system. Any one have any ideas?

Hi,
Have you tried creating a new mail profile in Control Panel?
http://support.microsoft.com/kb/829918/en-us
And please make sure you have configured the setting to save conversation history in Lync Options as the image below:
Regards,
Melon Chen
TechNet Community Support

Lync 2013 not hear ring back in mobile when call by number

Hi,
I have setup a Lync server 2013 standard Front end on windows server 2012 R2 and also installed update for Mobility service and enabled it. It seems everything works perfect but...
When I call by number in android phones and iphones, I do not hear ring back tone, although call is proceeded and if the calling person answer the call, everything will be fine. The strange thing is that if I call by name I hear ring back
tone.
This problem does not exist while using windows phone or desktop client.
Thanks, Amir.

Early media refers to media (e.g., audio and video) that is exchanged before a particular session is accepted by the called user.
If the remote party does not generate it, then you will not hear it. As stated by Holger, the logs will have this information. Without the logs it is not possible to identify where the problem is. Your app might have received it and not played it or it was
never send.
Regards Herbert Zimbizi

Lync 2013 not syncing conversations with mobile apps

Straight to the point, is there any way to sync conversations started on the pc client with the lync mobile app (iOS, Android..)? I've been doing some research and found that this was to be done on the updated version of the mobile app, but at the moment
we haven't been able to do so.
From what we've experienced, if we are connected on the two devices at the same time (PC and mobile), Lync will take the PC as the default and messages will be delivered to the pc client without any notice to the mobile app even though it's connected too.
So, if I get out of my desk and take the phone with me so that people could reach me through Lync, I'll have to sign off from the pc client so that the messages can be directed to my phone app.
Is there a way for changing this or this is the way it works for now? This happens not only for iPhone but for Android devices too.
Please let me know. Thanks!

Lync Server send IM to the currently most active endpoint.
If the server is unable to determine which state is most active, it sends the message to the endpoint it determines most likely active and waits to see whether the user acknowledges the toast at any location. If the user opens the toast
at an endpoint, the server removes the message from the other endpoints. If an endpoint doesn’t acknowledge the message, the server leaves the message at only one location, the most likely endpoint.
Lisa Zheng
TechNet Community Support

Lync 2013 not responding

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