Lync 2013 not syncing conversations with mobile apps

Straight to the point, is there any way to sync conversations started on the pc client with the lync mobile app (iOS, Android..)? I've been doing some research and found that this was to be done on the updated version of the mobile app, but at the moment
we haven't been able to do so.
From what we've experienced, if we are connected on the two devices at the same time (PC and mobile), Lync will take the PC as the default and messages will be delivered to the pc client without any notice to the mobile app even though it's connected too.
So, if I get out of my desk and take the phone with me so that people could reach me through Lync, I'll have to sign off from the pc client so that the messages can be directed to my phone app.
Is there a way for changing this or this is the way it works for now? This happens not only for iPhone but for Android devices too.
Please let me know. Thanks!

Lync Server send IM to the currently most active endpoint.
If the server is unable to determine which state is most active, it sends the message to the endpoint it determines most likely active and waits to see whether the user acknowledges the toast at any location. If the user opens the toast
at an endpoint, the server removes the message from the other endpoints. If an endpoint doesn’t acknowledge the message, the server leaves the message at only one location, the most likely endpoint.
Lisa Zheng
TechNet Community Support

Similar Messages

Lync 2013 not Updating folder with Outlook

Lync error that not update all folder as well as user having "hanging Status: not connected" but on workgroup machine status shows OK.
Connection Status:
DG URL Internal;https://VM106.domain.com.pk:443/groupexpansion/service.svc;--;
DG URL External;https://im.domain.com.pk:443/groupexpansion/service.svc;--;
Quality Metrics URI;sip:VM106.domain.com.pkdomain.com.pk;gruu;opaque=srvr:HomeServer:s34Ggo9qtFKMrBibQIzj0gAA;--;
ABS Server Internal URL;https://VM106.domain.com.pk:443/abs/handler;--;
ABS Server External URL;https://im.domain.com.pk:443/abs/handler;--;
Voice mail URI;;--;
Exum URL;;--;
MRAS Server;sip:VM122.domain.com.pkdomain.com.pk;gruu;opaque=srvr:MRAS:UzOAyE46oVSXugR2hrjPgAAA;Enabled;
GAL Status;https://VM106.domain.com.pk:443/abs/handler;--;
Focus Factory;sip:talha.malikdomain.com.pk;gruu;opaque=app:conf:focusfactory;--;
Line;;--;
Location Profile;DefaultProfile;--;
Call Park Server URI;sip:VM106.domain.com.pkdomain.com.pk;gruu;opaque=srvr:Microsoft.Rtc.Applications.Cps:HYueIR7pGFOx9hNeY2W6kAAA;--;
Server Address Internal;vm106.domain.com.pk;--;
Server Address External;im.domain.com.pk;--;
Server SIP URI;malikdomain.com.pk;--;
Exum Enabled;TRUE;--;
Controlled Phones;TRUE;--;
GAL or Server Based Search;GAL search;--;
PC to PC AV Encryption;AV Encryption Enforced;--;
Telephony Mode;Telephony Mode Disabled;--;
Line Configured From;Auto Line Configuration;--;
Configuration Mode;Auto Configuration;--;
EWS Internal URL;
EWS External URL;
SharePoint Search Center URL;;--;
Skill Search URL;;--;
Connected Lync Server;sip.domain.com.pk;--;
Local Log Folder;D:\Users\Administrator\AppData\Local\Microsoft\Office\15.0\Lync\Tracing;--;
Inside User Status;FALSE;--;
Contact List Provider;Lync Server;--;
Pairing State;Lync cannot connect to your desk phone because the USB cable is not plugged in. Make sure that you connect the cable.;Enabled;
UCS Connectivity State;Exchange connection Down;--;
MAPI Information;UCMAPI is connected to Outlook, but one or more folders are not updating.;MAPI unavailable;
EWS Information;;EWS not deployed;
License State;Lync Basic;--;
Hanging Notification Status;;disconnect;
pChat Room Mgmt Int URL;https://VM106.domain.com.pk:443/PersistentChat/RM;--;
pChat Room Mgmt Ext URL;https://im.domain.com.pk:443/PersistentChat/RM;--;
pChat URIs;sip:GC-1-PersistentChatService-4domain.com.pk;--;
pChat Default URI;sip:GC-1-PersistentChatService-4domain.com.pk;--;
pChat Enabled?;TRUE;--;
and user connected lync and outlook from workgroup machine having subjected status.
DG URL Internal;https://VM106.domain.com.pk:443/groupexpansion/service.svc;--;
DG URL External;https://im.domain.com.pk:443/groupexpansion/service.svc;--;
Quality Metrics URI;sip:VM106.domain.com.pkdomain.com.pk;gruu;opaque=srvr:HomeServer:s34Ggo9qtFKMrBibQIzj0gAA;--;
ABS Server Internal URL;https://VM106.domain.com.pk:443/abs/handler;--;
ABS Server External URL;https://im.domain.com.pk:443/abs/handler;--;
Voice mail URI;;--;
Exum URL;;--;
MRAS Server;sip:VM122.domain.com.pkdomain.com.pk;gruu;opaque=srvr:MRAS:UzOAyE46oVSXugR2hrjPgAAA;Enabled;
GAL Status;https://VM106.domain.com.pk:443/abs/handler;--;
Focus Factory;sip:talha.malikdomain.com.pk;gruu;opaque=app:conf:focusfactory;--;
Line;;--;
Location Profile;DefaultProfile;--;
Call Park Server URI;sip:VM106.domain.com.pkdomain.com.pk;gruu;opaque=srvr:Microsoft.Rtc.Applications.Cps:HYueIR7pGFOx9hNeY2W6kAAA;--;
Server Address Internal;vm106.domain.com.pk;--;
Server Address External;im.domain.com.pk;--;
Server SIP URI;talha.malikdomain.com.pk;--;
Exum Enabled;TRUE;--;
Controlled Phones;TRUE;--;
GAL or Server Based Search;GAL search;--;
PC to PC AV Encryption;AV Encryption Enforced;--;
Telephony Mode;Telephony Mode Disabled;--;
Line Configured From;Auto Line Configuration;--;
Configuration Mode;Auto Configuration;--;
EWS Internal URL;https://email.domain.com.pk/EWS/Exchange.asmx;--;
EWS External URL;https://email.domain.com.pk/ews/exchange.asmx;--;
SharePoint Search Center URL;;--;
Skill Search URL;;--;
Connected Lync Server;sip.domain.com.pk;--;
Local Log Folder;D:\Users\Administrator\AppData\Local\Microsoft\Office\15.0\Lync\Tracing;--;
Inside User Status;FALSE;--;
Contact List Provider;Lync Server;--;
Pairing State;Lync cannot connect to your desk phone because the USB cable is not plugged in. Make sure that you connect the cable.;Enabled;
UCS Connectivity State;Exchange connection Down;--;
MAPI Information;UCMAPI is connected to Outlook, but one or more folders are not updating.;MAPI unavailable;
EWS Information;;EWS Status OK;
License State;Lync Basic;--;
Hanging Notification Status;;Connected;
pChat Room Mgmt Int URL;https://VM106.domain.com.pk:443/PersistentChat/RM;--;
pChat Room Mgmt Ext URL;https://im.domain.com.pk:443/PersistentChat/RM;--;
pChat URIs;sip:GC-1-PersistentChatService-4domain.com.pk;--;
pChat Default URI;sip:GC-1-PersistentChatService-4domain.com.pk;--;
pChat Enabled?;TRUE;--;
Facing error on all users profile as i have two SMTP address @domainX.com.pk and @domainY.com.pk and i have change default smtp but error still same.
Apart from this when i check my outlook conversion folder is up to date and updated.
Talha Faraz Malik

Hi,
If you change the SMTP account same with SIP account, please try to delete Lync user profile and restart Lync, Outlook client to test again.
If you want to use different SMTP account with Lync account, you can also try to change Lync client policy, change the parameter DisableEmailComparisionCheck to True.
More details:
http://www.lync.geek.nz/2014/04/lync-2013-exchange-integration.html
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there.
Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Lync 2013 not saving conversations to Outlook 2013

I have several users running lync 2013 and outlook 2013. And randomly lync stops saving the conversation history to outlook. All office and windows updates are completed. Each user is on Windows 7 enterprise .
Here are a few things we have tired:
full office repair
Uninstall and reinstall of office 2013, with the removal tool as well.
made sure users had owner permissions to Conversation history folder in outlook.
The only permanent fix we have found is a erase and re-install of the whole system. Any one have any ideas?

Hi,
Have you tried creating a new mail profile in Control Panel?
http://support.microsoft.com/kb/829918/en-us
And please make sure you have configured the setting to save conversation history in Lync Options as the image below:
Regards,
Melon Chen
TechNet Community Support

Outlook 2013 Emails non-compatiable with Mobile Apps

Hi
I have been using my official email id in outlook 2013. But when i send any email with Table attached and any image then it shows No table and no image, even it gives .dat file attached with email,to mobile users. I have triied sending my email
using HTML and Richtext format but i the problem still presist. If i send the same format email using outlook 2007 then it works smoothly.
Can any one help me with this.
Regards,

Hi,
Did you send the same format email using the same email account in Outlook 2007?
You said it gives .dat file, do you mean the Winmail.dat file? The Winmail.dat file is used to preserve Rich Text formatting. Outlook uses it when sending a Rich Text-formatted message. During transport, the content of the message may be changed, preventing
the receiving client from being able to read the formatting instructions. In other cases, the receiving client does not use or recognize the winmail.dat file.
To resolve the issue, try to resend the message in Plain Text format. For more information, please refer:
http://support.microsoft.com/kb/278061/en-us
Hope this helps.
Best Regards,
Steve Fan
TechNet Community Support

The old computer is broken so I bought a new one. I have downloaded itunes but will not sync iphone with the new itunes. What should I do to get all the apps, songs and photos on itunes?

The old computer is broken so I bought a new one. I have downloaded itunes but will not sync iphone with the new itunes. What should I do to get all the apps, songs and photos on itunes?

See Recover your iTunes library from your iPod or iOS device.
tt2

LiveCycle Form Not Loading in iOS Mobile App

Hi,
We recently upgraded our LiveCycle server from ES2 to ES4. To test the HTML forms, I've created a new application in ES4 with XDP template. Using the assign task, I have assigned a task to myself and It is not opening in LC Mobile App. However, when I copy the URL from the debug window from xcode and open in a iPAD browser, they are opening fine. Did anyone had a similar issue? Any help is appreciated.
Thanks,
Sandeep

Did you fix the issue..i am facing he same issue. Let me know if you have any fix

How can i download old settings with firefox sync ? i formatted my computer thinking that the data will be restore on login , but it's only letting my sync firefox with mobile device , can someonr please help my ?

how can i download old settings with firefox sync ? i formatted my computer thinking that the data will be restore on login , but it's only letting my sync firefox with mobile device , can someonr please help my ?

'''Did you backup whatever bookmarks you did have on the computer ? '''
Remember any restoring of bookmarks overwrites whatever he current set is, and you may not want to loose them.
Even if up until now you have not made any backups of Desktop bookmarks Firefox will have backed up some of them into sets of daily bookmark backups. Once you have backed up your current set you could look at what it has by restoring those bookmarks, you may find one of those sets is fairly complete.
By the way if you look at the profile files and folders that you should now have on the desktop you should see it contains a bookmarks backup folder, the size of the files within should indicate whether they contain anything.
You need to go into the bookmarks library and try the restore option. Backup each set that you look at if it has anything of use in it, before trying the next set. With look one of those will be a fairly complete set of bookmarks.
* USE '''Show All Bookmarks -> Import and Backup -> Restore '''
** see [[Restore bookmarks from backup or move them to another computer#w_restoring-from-backups]]_restoring-from-backups
I do not use Firefox on mobiles, but before you try anything further you do need to backup the desktop bookmarks and learn what existing backups you have. Unless you master that you are in continual danger of overwriting and loosing bookmarks.
Presumably you have already found this listing of help articles for mobiles
* [/products/mobile/bookmarks]

Not Syncing Properly with Gmail

Hello fellow Mac owners/fans,
I am new to Snow Leopard. Just upgraded from Tiger today. Such a nice improvement! Anyways, as such, I was setting everything up when I ran into a problem with Mail
Mail is not syncing properly with Gmail. My Gmail account has roughly 5800 total messages and 1900 unread messages (I need to clean it up quite a bit, I know ). Mail shows it as having 8500 total messages and 2200 unread messages. Mail is quite wrong. I don't know if I accidentally fetched some of the Gmail files twice, or what, but I would like for Mail to be correctly synced with Gmail.
Any ideas on what to do? Is there a quick fix or am I going to have to reset Mail?
I very much appreciate any help! Thanks for your time!
-Kyle

Hello,
You may have the dreaded double download disease. I was just fighting the bug this morning, and may have a cure that I am hoping some other guinea pig will test.
You may want to check and see if you see duplicate emails in Mail. If you want to know more about the issue you can search duplicate emails.
Anyway the secret medicine if it is a duplicate issue may be below. (It seems to be working for my issue, but am trying to get some other confirmation)
I came across an old hint (from 2001 at Mac OS X hints)
It states:
Avoid receiving duplicate emails in Mail.app
Sun, Dec 23 2001 at 9:54AM PST • Contributed by: NikWest
There is a hidden default for Mail, which I do not think has been mentioned here. You can avoid receiving duplicate Messages (e.g. from mailing lists) by opening a Terminal and typing:
defaults write com.apple.mail UniqueMessagesBeforeRouting 1
Before receiving the whole message, the message ID (a mail header) will be checked. If there's already a mail with this message ID, it will be discarded.
To disable the feature, repeat the command with a '0' at the end instead of a '1'.
This seems to work for now, any one else willing to try?
Good luck

Had to restore ipod now it will not sync any of the apps that we have downloaded

Ipod was locked with password daughter forgot, had to restore ipod, now ipod will not sync any of the apps that we downloaded from itunes. Anyone know why???

I suspect you have a 2G iPod. Those can only go to iOS 4.2.1
Many developers when they updated their apps to support iOS 5 and 6 dropped compatibility for iOS 4.2.1 and earlier.
Your only way is if you have the version that was compatible on your computer such as in the recycle bin/trash or in a computer file backup. In that case delete the current version that is in your iTunes App library and replace it with the older version. Then sync.

Multiple PC's and Itune libs, how do I move a playlist from one lib to Iphone if phone not sync'd with that lib / pc?

Multiple PC's and Itune libs, how do I move a playlist from one lib to Iphone if phone not sync'd with that lib / pc?

La121485 wrote:
how do I move a playlist from one lib to Iphone if phone not sync'd with that lib / pc?
You create the playlist on the other computer which may require moving or copying of the media from the first computer to the second computer.

New Ipod touch will not sync up with itunes. No error message, it just doesn't sync

I just bought a new 32 gb ipod touch and it will not sync up with my itunes. I don't get an error message or anything like that, it just does not sync up. HELP!

Have you Authorised your Computer...
Open iTunes and from the Menu Bar select Store...
From the Store menu, choose Authorize This Computer. (In earlier versions of iTunes, access this option from the Advanced menu).
When prompted, enter your Apple ID and password, then click Authorize.
See Here for full details...
About authorization and deauthorization
Also, see here for Syncing...
Syncing with iTunes
http://www.apple.com/support/ipodtouch/syncing/

Can not sync photos with iPad or iPhone after upgrade to lion

I upgraded to lion and now i get an error message saying could not sync photos with Ipad as they can not be viewed on the ipad. I lost everything when i upgraded and had to reload all my files using a new user. Now i cant sync my photos with my ipad or my iphone. some come over but only about 10% of the photos.

Same issue here - followed this process and now syncing fine: http://leimobile.com/faq-how-to-fix-ios-5-photo-sync-issues/

My iPhone 5S suddenly will not sync calendars with iTunes on my iMAC. I recently upgraded the iMAC to version 10.8.5. Am I missing a setting somewhere?

My iPhone 5S suddenly will not sync calendars with iTunes on my iMAC. I recently upgraded the iMAC to version 10.8.5. Am I missing a setting somewhere?

Hey Oynkus,
Thank you for visiting Apple Support Communities.
You state you updated your iMac to OS X 10.8.5. Did you update iTunes as well?
If so, you may find the calendar sync options under Info.
Sync contacts, calendars, and other info with iPod, iPhone, or iPad - iTunes Help
Sync contacts and other info with iPod touch, iPhone, or iPad
Connect your device to your computer.
Click the device button, then click Info.
Select the items you want to sync.
Click Apply.
Take care,
Nubz

IPhoto events not syncing correctly with iPhone

Hello,
Basically, my iPhoto events are not syncing correctly with my iPhone. Some events will sync, whereas others won't, though no error messages are ever displayed.
I have all my photos, 961 photos in 34 events, organised in iPhoto, however iTunes doesn't seem to recognise all of these events, only reporting 881 photos. I've got iTunes set up to "Sync photos from iPhoto - All events" and this works for most events, but not all.
On my iPhone, I can tell which events are missing, but no matter how many times I restart my Mac or sync my iPhone, it refuses to sync the few missing albums. There is over 4Gb of available space left on the iPhone, so this shouldn't be an issue.
Many thanks in advance.
Peter.

Any ideas, please? I hope I explained my issue clearly enough.
Thank you,
Peter.

IPad does not sync correctly with iTunes

Hey, I have a problem and would appreciate some help.
I have all my music library on itunes on my macbook (including some albums that I have created as compilations by collating multiple albums and for which I have edited the album cover photo ie selected a photo of my own). Some of the songs have been entered in my library by cds that I had and the rest by being purchased directly from itunes.
When I sync my itunes library with my ipods all is well and the albums, artists, playlists etc sync exactly the same (that is covers, tracks, order etc remain as shown on my library).
When I sync with my iphone 5S or my ipad air then I get strange... Some albums show correclty, others have a different cover photo - not the one that I have selected and edited on itunes - some have the tracks doubled or even the entire albums doubled, etc...
Although I have tried to solve this on my own, i have not managed yet...
BTW both my devices (iphone and ipad) sync automatically with icloud and so I only connect them to my macbook in order to sync the music. Maybe this is the problem?? Is there any way to have icloud NOT sync music with the devices?
On my macbook I have tried the ioption 'manage music manually' and then selecting the albums on my own but i get the same strange results.
Any ideas?
I even tried to erase all the music from my ipad/iphone (by selecting 'manage music manually' and then not selecting any of the albums or tracks in my library) but the music, at least part of it remains there... basically only the songs or albums purchased from itunes showing the icloud download icon next to them.
Any sugestions on how to solve this issue?
THX for your help,
Dimitris

Scrap that, it seems to have self remedied
-Tom

Lync 2013 not syncing conversations with mobile apps

Similar Messages

Maybe you are looking for