Lync 2013 Sign in error

Hello
I installed lync server 2013, it installed well but when I am trying to sign in there occures error "the
server is temporarily unavailable, if the problem continues please contact your suport team"

Hi,
1. Please double check the ports between Lync Server and clients with the help of Kazzan provided above.
2. Please check the DNS setting, on Lync client side, you can login manually instead of automatically to check the DNS issue. Make sure you set the correct DNS records for login automatically in DNS Server with the help of the link below:
https://technet.microsoft.com/en-us/library/gg398758.aspx?f=255&MSPPError=-2147217396
Best Regards,
Eason Huang
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Eason Huang
TechNet Community Support

Similar Messages

Lync 2013 Database Mismatch Error

Hi
We are experiencing the following error in Lync 2013 after migrating from 2010:
Microsoft Lync Server 2013, Master Replicator Agent successfully registered with the back-end, but a schema or sproc version mismatch was detected.
The service will not start until this problem is resolved.
Database version: Actual = 10.8, Expected = 10.13.
Cause: Installation error.
Resolution:
Ensure both Microsoft Lync Server 2013, Master Replicator Agent and back-end were installed or modified by the same installation package

Hi,
Have you moved the Lync Server 2010 Configuration Management Server to Lync Server 2013 successfully?
You could move the users back to Lync 2010 and reinstall database. You can refer to “Preparing Lync Server 2013 Front End Servers before moving the Central Management Server” in the following link:
http://technet.microsoft.com/en-us/library/jj688013.aspx
Kent Huang
TechNet Community Support

LYNC 2013 control panel error: this page cannot be displayed

Dear sir,
Now i am suffering with the lync 2013 control panel problem, i cannot open it and got the error "This page can't be displayed" as below screenshot shows,
I've tried some ways, but still same problem
1. Reflush the dns, checked the A record and SRV record of the FE are normally.
2. checked the IIS and also cannot find any problem.
3, reboot the FE server/IIS, and AD.
4. i can open the console page normally via web :https://localhost/cscp
5. i can ping the FE server domain name and return the right IP info.

Hi TECH-Tommy,
The certificate is under “Personal” store.
In addition, can you open the page via
https://admin.domain.com ?
Also please try to clear IE cache and treat the FQDNs for admin, pool or FE server name as trusted zone.
Best regards,
Eric
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Lync 2013 sign in problem

well i did setup everything from scratch according to the microsoft free eblook about lync 2013
and i joined a win 8.1 pc to my domain
when i try to login it ask me for password but when i enter it it says that
cant sign in to lync
you didnt get signed in .it might be your sign-in address or logon credentials, so try those again. if that doesnt work,contact your support team
im desperate guys , plz help me

Hi AliReza Baensaf,
You can follow the steps below to troubleshoot the issue.
1. Please check whether or not all the Lync services are running.
2. Make sure the required DNS records are set up.
DNS requirements for Front End pool in Lync Server 2013
DNS requirements for automatic client sign-in in Lync Server 2013
3. Please try manual configuration to test the issue.
4. You can enable Lync client logging and use snooper to analyze it.
5. Install the updates for both Lync server and Lync client.
Best regards,
Eric

Lync 2013 Sign in issue on iPhone

Hi,
So far I can sign in to the lync server 2013 from PCs . I have only one external ip in my lab environment so after reading about it I decided that the best practice is to assign it to the edge server and change the A/V Web conf ports. It works great from
computers from outside the network. But whenever i sign in from a mobile device i get the "we can't connect to the server check your network connection and server address" Error. I enable mobile devices from the servers.
What do you think the problem is ?
Any help would be appreciated, Thanks :-)

Have you deployed a reverse proxy server for web services to your front-end server? The mobile client uses UCWA exclusively for login/signaling and not the edge server. Mobile only uses the edge server for audio/video call only.
Thanks,
Richard
Richard Brynteson, Lync MVP | http://masteringlync.com | http://lyncvalidator.com

Lync 2013 IP Phone error getting web ticket

Hi,
I have been unable to get a Polycom CX500 phone working on our network (first IP phone), the phone connects but gets "an account matching this phone number cannot be found" I have run the DHCP commands through and everything looks OK and all options
appear to be configured.
I have run the powershell command to test phone connectivity and get the error message below, I have checked my phone pin and reset it and the number shows up correct in the dial in URL. When you go the web service in a browser you get prompted for credentials
but that is all I can see.
Web Service Url :
https://lync.mydomain.com:443/WebTicket/WebTicketService.svc
Using PIN authentication with Phone\Ext : 44166342 Pin : 211113
Could not get a web ticket
CHECK:
- Web service Url is valid and the web services are functional
- If using Phone Number\PIN to authenticate, make sure they match the user uri
- If using NTLM\Kerberos authentication, make sure you provided valid
credentials
'UnRegister' activity started.
'UnRegister' activity completed in '3.17E-05' seconds.
VERBOSE: Workflow Instance ID 'dbff2882-afb1-4379-9d3b-acb841485097' completed.
VERBOSE: Workflow run-time (sec): 1.3363675.
Any help would be greatly appreciated!
Thanks
James
PS, numbers and names above have been adjusted to protect the innocent!

Hi,
The snippet was from that above here is the full unabridged version...
Thanks
James
PS C:\Users\admin1> Test-CsPhoneBootstrap -PhoneOrExt "441122333231" -Pin "21255
3" -Verbose
VERBOSE: Workflow Instance Id 'dbff2882-afb1-4379-9d3b-acb841485097', started.
VERBOSE: Command line executed is 'Test-CsPhoneBootstrap -PhoneOrExt
"441122333231" -Pin "222333" -Verbose'.
Target Fqdn   : lyncpool1.mydomain.co.uk
Target Uri    : https://lync.mydomain.co.uk:443/CertProv/CertProvision
                ingService.svc
Result        : Failure
Latency       : 00:00:01.0580720
Error Message : Getting web ticket for the given user is failed. Error Code:
                28037 , Error Reason: The AppliesTo element of web ticket
                request points to a different web server or site.
Diagnosis     :
VERBOSE: Workflow
'Microsoft.Rtc.SyntheticTransactions.Workflows.STPhoneBootstrapWorkflow'
started.
Workflow
'Microsoft.Rtc.SyntheticTransactions.Workflows.STPhoneBootstrapWorkflow'
completed in '6.5E-05' seconds.
Target server Fqdn or web service Url not provided. Will have to do DHCP
Registrar Discovery.
An exception 'Getting web ticket for the given user is failed. Error Code:
28037 , Error Reason: The AppliesTo element of web ticket request points to a
different web server or site.' occurred during Workflow
Microsoft.Rtc.SyntheticTransactions.Workflows.STPhoneBootstrapWorkflow
execution.
Exception Call Stack:    at
Microsoft.Rtc.Admin.Authentication.WebServicesHelper.ProcessFaultMessage(Messag
eFault fault)
   at Microsoft.Rtc.Admin.Authentication.WebServicesHelper.GetWebTicket()
   at
Microsoft.Rtc.SyntheticTransactions.Activities.GetWebTicketActivity.InternalExe
cute(ActivityExecutionContext executionContext)
   at
Microsoft.Rtc.SyntheticTransactions.Activities.SyntheticTransactionsActivity.Ex
ecute(ActivityExecutionContext executionContext)
   at System.Workflow.ComponentModel.ActivityExecutor`1.Execute(T activity,
ActivityExecutionContext executionContext)
   at
System.Workflow.ComponentModel.ActivityExecutorOperation.Run(IWorkflowCoreRunti
me workflowCoreRuntime)
   at System.Workflow.Runtime.Scheduler.Run()
'DHCPDiscover' activity started.
Starting DHCP registrar discovery...
Constructing a DHCP packet.
Adding DHCP option PARAMETER_REQUEST_LIST.
Successfully added DHCP option.
Adding DHCP option VENDOR_CLASS_IDENTIFIER.
Successfully added DHCP option.
Successfully constructed DHCP packet.
Trying to open an udp connection.
Remote IP : 255.255.255.255.
Local IP : 192.168.100.64.
\tCreating a new UDP client.
Udp connection successfully created.
Sending packet.
Remote IP : 255.255.255.255.
Remote Port : 67.
Packet sent successfully.
DHCP discovery message send. Waiting for DHCP servers to respond.
Data received successfully.
Remote IP : 192.168.100.31.
Remote Port : 67.
Response received for the DHCP Discovery message.
Constructing a DHCP packet from received raw data.
Extracting DHCP Options.
Successfully constructed DHCP packet.
Return value for DHCP option : SIP_SERVER.
Found registrar Fqdn : lyncpool1.mydomain.co.uk.
Searching for DHCP sub option : VENDOR_SPECIFIC_INFORMATION.1.
Return value for DHCP option : VENDOR_SPECIFIC_INFORMATION.
Found DHCP sub option : VENDOR_SPECIFIC_INFORMATION.1 - MS-UC-Client.
Successfully extracted sub option value.
Searching for DHCP sub option : VENDOR_SPECIFIC_INFORMATION.2.
Return value for DHCP option : VENDOR_SPECIFIC_INFORMATION.
Found DHCP sub option : VENDOR_SPECIFIC_INFORMATION.2 - https.
Successfully extracted sub option value.
Searching for DHCP sub option : VENDOR_SPECIFIC_INFORMATION.3.
Return value for DHCP option : VENDOR_SPECIFIC_INFORMATION.
Found DHCP sub option : VENDOR_SPECIFIC_INFORMATION.3 -
lync.mydomain.co.uk.
Successfully extracted sub option value.
Searching for DHCP sub option : VENDOR_SPECIFIC_INFORMATION.4.
Return value for DHCP option : VENDOR_SPECIFIC_INFORMATION.
Found DHCP sub option : VENDOR_SPECIFIC_INFORMATION.4 - 443.
Successfully extracted sub option value.
Searching for DHCP sub option : VENDOR_SPECIFIC_INFORMATION.5.
Return value for DHCP option : VENDOR_SPECIFIC_INFORMATION.
Found DHCP sub option : VENDOR_SPECIFIC_INFORMATION.5 -
/CertProv/CertProvisioningService.svc.
Successfully extracted sub option value.
Found web service Url :
https://lync.mydomain.co.uk:443/CertProv/CertProvisioningService.svc.
Disconnecting.
DHCP registrar discovery activity completed successfully.
'DHCPDiscover' activity completed in '1.0455587' seconds.
'GetRootCertChains' activity started.
Trying to download a certificate chain from web service.
Web Service Url :
http://lync.mydomain.co.uk/CertProv/CertProvisioningService.svc
Certificate chain downloaded successfully.
'GetRootCertChains' activity completed in '0.0125133' seconds.
'GetWebTicket' activity started.
Trying to get web ticket.
Web Service Url :
https://lync.mydomain.co.uk:443/WebTicket/WebTicketService.svc
Using PIN authentication with Phone\Ext : 441122333231 Pin : 222333
Could not get a web ticket
CHECK:
- Web service Url is valid and the web services are functional
- If using Phone Number\PIN to authenticate, make sure they match the user uri
- If using NTLM\Kerberos authentication, make sure you provided valid
credentials
'UnRegister' activity started.
'UnRegister' activity completed in '3.17E-05' seconds.
VERBOSE: Workflow Instance ID 'dbff2882-afb1-4379-9d3b-acb841485097' completed.
VERBOSE: Workflow run-time (sec): 1.3363675.
PS C:\Users\admin1> Test-CsPhoneBootstrap -PhoneOrExt "441122333231" -Pin "21255
3" -Verbose
VERBOSE: Workflow Instance Id '5e3f5050-85fe-4d37-9801-a764a5375b89', started.
VERBOSE: Command line executed is 'Test-CsPhoneBootstrap -PhoneOrExt
"441122333231" -Pin "222333" -Verbose'.
Target Fqdn   : lyncpool1.mydomain.co.uk
Target Uri    : https://lync.mydomain.co.uk:443/CertProv/CertProvision
                ingService.svc
Result        : Failure
Latency       : 00:00:01.1911386
Error Message : Getting web ticket for the given user is failed. Error Code:
                28037 , Error Reason: The AppliesTo element of web ticket
                request points to a different web server or site.
Diagnosis     :
VERBOSE: Workflow
'Microsoft.Rtc.SyntheticTransactions.Workflows.STPhoneBootstrapWorkflow'
started.
Workflow
'Microsoft.Rtc.SyntheticTransactions.Workflows.STPhoneBootstrapWorkflow'
completed in '5.52E-05' seconds.
Target server Fqdn or web service Url not provided. Will have to do DHCP
Registrar Discovery.
An exception 'Getting web ticket for the given user is failed. Error Code:
28037 , Error Reason: The AppliesTo element of web ticket request points to a
different web server or site.' occurred during Workflow
Microsoft.Rtc.SyntheticTransactions.Workflows.STPhoneBootstrapWorkflow
execution.
Exception Call Stack:    at
Microsoft.Rtc.Admin.Authentication.WebServicesHelper.ProcessFaultMessage(Messag
eFault fault)
   at Microsoft.Rtc.Admin.Authentication.WebServicesHelper.GetWebTicket()
   at
Microsoft.Rtc.SyntheticTransactions.Activities.GetWebTicketActivity.InternalExe
cute(ActivityExecutionContext executionContext)
   at
Microsoft.Rtc.SyntheticTransactions.Activities.SyntheticTransactionsActivity.Ex
ecute(ActivityExecutionContext executionContext)
   at System.Workflow.ComponentModel.ActivityExecutor`1.Execute(T activity,
ActivityExecutionContext executionContext)
   at
System.Workflow.ComponentModel.ActivityExecutorOperation.Run(IWorkflowCoreRunti
me workflowCoreRuntime)
   at System.Workflow.Runtime.Scheduler.Run()
'DHCPDiscover' activity started.
Starting DHCP registrar discovery...
Constructing a DHCP packet.
Adding DHCP option PARAMETER_REQUEST_LIST.
Successfully added DHCP option.
Adding DHCP option VENDOR_CLASS_IDENTIFIER.
Successfully added DHCP option.
Successfully constructed DHCP packet.
Trying to open an udp connection.
Remote IP : 255.255.255.255.
Local IP : 192.168.100.64.
\tCreating a new UDP client.
Udp connection successfully created.
Sending packet.
Remote IP : 255.255.255.255.
Remote Port : 67.
Packet sent successfully.
DHCP discovery message send. Waiting for DHCP servers to respond.
Data received successfully.
Remote IP : 192.168.100.31.
Remote Port : 67.
Response received for the DHCP Discovery message.
Constructing a DHCP packet from received raw data.
Extracting DHCP Options.
Successfully constructed DHCP packet.
Return value for DHCP option : SIP_SERVER.
Found registrar Fqdn : lyncpool1.mydomain.co.uk.
Searching for DHCP sub option : VENDOR_SPECIFIC_INFORMATION.1.
Return value for DHCP option : VENDOR_SPECIFIC_INFORMATION.
Found DHCP sub option : VENDOR_SPECIFIC_INFORMATION.1 - MS-UC-Client.
Successfully extracted sub option value.
Searching for DHCP sub option : VENDOR_SPECIFIC_INFORMATION.2.
Return value for DHCP option : VENDOR_SPECIFIC_INFORMATION.
Found DHCP sub option : VENDOR_SPECIFIC_INFORMATION.2 - https.
Successfully extracted sub option value.
Searching for DHCP sub option : VENDOR_SPECIFIC_INFORMATION.3.
Return value for DHCP option : VENDOR_SPECIFIC_INFORMATION.
Found DHCP sub option : VENDOR_SPECIFIC_INFORMATION.3 -
lync.mydomain.co.uk.
Successfully extracted sub option value.
Searching for DHCP sub option : VENDOR_SPECIFIC_INFORMATION.4.
Return value for DHCP option : VENDOR_SPECIFIC_INFORMATION.
Found DHCP sub option : VENDOR_SPECIFIC_INFORMATION.4 - 443.
Successfully extracted sub option value.
Searching for DHCP sub option : VENDOR_SPECIFIC_INFORMATION.5.
Return value for DHCP option : VENDOR_SPECIFIC_INFORMATION.
Found DHCP sub option : VENDOR_SPECIFIC_INFORMATION.5 -
/CertProv/CertProvisioningService.svc.
Successfully extracted sub option value.
Found web service Url :
https://lync.mydomain.co.uk:443/CertProv/CertProvisioningService.svc.
Disconnecting.
DHCP registrar discovery activity completed successfully.
'DHCPDiscover' activity completed in '1.1765221' seconds.
'GetRootCertChains' activity started.
Trying to download a certificate chain from web service.
Web Service Url :
http://lync.mydomain.co.uk/CertProv/CertProvisioningService.svc
Certificate chain downloaded successfully.
'GetRootCertChains' activity completed in '0.0146165' seconds.
'GetWebTicket' activity started.
Trying to get web ticket.
Web Service Url :
https://lync.mydomain.co.uk:443/WebTicket/WebTicketService.svc
Using PIN authentication with Phone\Ext : 441122333231 Pin : 222333
Could not get a web ticket
CHECK:
- Web service Url is valid and the web services are functional
- If using Phone Number\PIN to authenticate, make sure they match the user uri
- If using NTLM\Kerberos authentication, make sure you provided valid
credentials
'UnRegister' activity started.
'UnRegister' activity completed in '2.5E-05' seconds.
VERBOSE: Workflow Instance ID '5e3f5050-85fe-4d37-9801-a764a5375b89' completed.
VERBOSE: Workflow run-time (sec): 1.6982607.
PS C:\Users\admin1>

Lync 2013 - Sign-Out when my computer sleeps.

When I my computer goes into sleep mode my Lync signs out automatically instead of showing me as away. I am not sure if this is a feature that recently change with Lync as I did not have this issue before I switch computers. Could it be linked to my power
saver mode?

As far as i remember there is now option in the Lync client to sign out by it self when in power saver mode? to better understand you might have look at the power saver plan option in windows if this seems fine then look at the power saver option provided
by the hardware vendor
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer" Regards Edwin Anthony Joseph

Lync 2013 Office 365 - Can't Sign in

Hi,
Using Office 365 and Lync 2013.
Windows 7 64bit machine (New) Only built a couple of days ago.
I keep getting the following error
I have 2 machines next to eachother, one works perfect with Lync and signs in fine, the other does not and gets the erro above.
I also have another 3 newly built machines and they are having exactly the same issue.
When I get this message there is an Event as follows
The description for Event ID 0 from source MSOIDSVC.EXE cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
InitializeSvcAPI failed with hr = 0x80048883
I can sign into Office 365 fine, and use all the funcationality.
I have tried the following
Reimage machine - No Success
Uninstall office 2013 - No Success
Removed By licence from Office 365 - No Success
Tried loggin in using the local admin account rather than Domain - No success
I have also tried installing the Microsoft Online Services Sign-in Assistant - No Success
As you can probably tell, im not having much success.
Any Ideas?

Hi there,
It really sounds like network connectivity issues, like firewall or DNS.
Have you tried to connect the clients from another network?
Additionally, have you been trough this help document?
http://office.microsoft.com/en-us/lync-help/troubleshooting-lync-online-sign-in-errors-administrators-HA102892879.aspx
There is also a KB with a lot of resources for troubleshooting Lync Online sign-in issues
http://support.microsoft.com/kb/2541980/en
Best of luck :)
/Anders Eide

Lync 2013 mobile sign in error

I try sign in to Lync in my Windows Phone, and get error - Check my password. My password correct. For diagnose I enable "Failed Request Tracing Rules" on IIS on Lync 2013 Server and view only one warning from DirectoryListingModule - HttpStatus
403 Forbidden. I try reinstall web components on Server but no relult. How I can fix this?
If I create file "C:\Program Files\Microsoft Lync Server 2013\Web Components\External Website\default.aspx", I view blank page for
https://lyncdiscover.mydomain.com
If I enable Directory Browsing for Lync Server External Web Site, I view folder content for
https://lyncdiscover.mydomain.com and in "Failed Request Tracing Logs" I see OCSAuthModule - HttpStatus 401 Unauthorized

Hi,
The error message indicate the client is having an issue authenticating with Lync Server 2013. Please double check that Authentication Delegation is verified on the reverse proxy publishing rule configuration.
Client may authenticate directly. If the reverse proxy publishing rules are set to No delegate and client cannot authenticate directly, it fails to sign-in when it reaches the step to provide credentials to request a token after MEX retrieval.
More details you can refer to the link below, it is for Lync server 2010 but similar for Lync server 2013:
http://blogs.technet.com/b/nexthop/archive/2012/02/21/troubleshooting-external-lync-mobility-connectivity-issues-step-by-step.aspx
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Error sign-in to IM from Office 365 OWA to Lync 2013 on-premise

I had been trying to integrate my Office 365 OWA with my Lync 2013 on-premises IM feature but cannot succeed. I had been following the steps in url:
http://help.outlook.com/en-us/140/gg702674.aspx. Wonder anyone of you can offer any advices ?<v:shapetype
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Hi,
Please follow this:
How to integrate Exchange Online with Lync Online, Lync Server 2013, or a Lync Server 2013 hybrid deployment
http://support.microsoft.com/kb/2614614
David

Iphone and ipad Lync Client Randomly cannot sign in to Lync 2013 Server

I have a Lync 2013 environment that will allow all clients to connect from inside and outside of the network except for ios devices. iOS devices are sometimes able to connect and sometimes not. When they are not able to sign in they receive a message stating,
"An Error Occurred in Lync. Please retry. If the problem persists, contact your support department"
I have run tests using the Microsoft Remote Connectivity Analyzer and all tests come back green. I have also used the Lync Connectivity Analyzer and get the results below:
Starting Lync server autodiscovery
Starting automatic discovery for secure (HTTPS) internal channel
Server discovery failed for secured internal channel against
https://lyncdiscoverinternal.earenfroe.com/
Starting automatic discovery for unsecure (HTTP) internal channel
Server discovery failed for unsecured internal channel against
http://lyncdiscoverinternal.earenfroe.com/
Starting automatic discovery for secure (HTTPS) external channel
Server discovery succeeded for secure (HTTPS) external channel against URL
https://lyncdiscover.earenfroe.com/
Starting automatic discovery for unsecure (HTTP) external channel
Server discovery failed for unsecured external channel against
http://lyncdiscover.earenfroe.com/
Starting the requirement tests for Lync Mobile 2013 App
Starting tests for Mobility (UCWA) service
Completed tests for Mobility (UCWA) service
Your deployment meets the minimum requirements for Lync Mobile 2013 App.
Anyone have any suggestions on where to go next? Troubleshooting an intermittent connection issue that only affects one mobile platform is tough...especially when all the testing tools say everything is configured correctly :)
Thanks in advance!
Tom

I have the same problem, and we have netscaller as revrse proxy solution and we have the required records created for mobility.
with lync2010 mobility it is working fine, but with lync 2013 mobiltity we have intermittent issue with error e2-3-33 error
raghu
I had the same problem (e2-3-33 on mobile devices at random times) and it turns out it was McAfee antivirus causing the UCWA service to crash repeatedly. The workaround for it is outlined in the below blog entry I found as well as the below Microsoft document.
Long story short you want to run follow the steps outlined in the workaround section below (I copied it from the linked MSFT document)
http://support.microsoft.com/kb/2997513
http://lynclounge.blogspot.com/2014/07/lync-mobility-issues-event-ids-1309.html
WORKAROUND
he following procedures must be performed on all Lync Server 2013 FE server and Director Lync 2013 server roles. To
perform these procedures, first open a command prompt as an administrator.
Windows Server 2008 R2
On the Start menu, type cmd.exe in the Windows search feature, and then press Enter.
Right-click cmd.exe, and then click Run as administrator.
Windows Server 2012
Press the Windows key to access the Start page.
Use the Windows search feature to locate cmd.exe.
Right-click cmd.exe, and then click Run as administrator.
In the Command Prompt window, follow these steps:
Navigate to the %install drive%:\Windows\System32\inetsrv> directory prompt.
Enter the following command, and then press Enter:
appcmd set config /section:applicationPools /[name='LyncUcwa'].recycling.disallowOverlappingRotation:true
Enter the following command, and then press Enter:
appcmd set config /section:applicationPools /[name='LyncUcwa'].processModel.shutdownTimeLimit:0.00:00:30
To confirm the changes from steps 2–3, enter the following command, and then press Enter:
appcmd list apppools lyncucwa /config
The following information should be returned to the console to confirm the update to the LyncUcwa application pool
settings:
<add name="LyncUcwa" autoStart="true" managedRuntimeVersion="v4.0" managedPipelneMode="Integrated" startMode="AlwaysRunning">
<processModel identityType="NetworkService" idleTimeout="00:00:00" shutdownTieLimit="00:00:30" />
<recycling disallowOverlappingRotation="true">
<periodicRestart time="00:00:00">
<schedule>
</schedule>
</periodicRestart>
</recycling>
<failure />
<cpu />
</add>

Lync 2013 Android can't sign in with 5.4 but can sign in with 5.3

AS Title said. I has deployed Lync 2013 Mobility. Now I got very strange things. First, I can sign in with Lync 2013 App Android 5.3.1100 and its fully functional(IM,Audio,Video). But when I update to Lync 2013 App Android 5.4.1106. I can't sign in.
No any Error message on screen. Even checked Android log. Still can't understand what happend.
My Lync environment is not using Public Cert. But if working fine with Private Cert on Lync 2013 App Android 5.3 version should be fine on Lync 2013 App Android 5.4 version.
I also test my connectivity on https://testconnectivity.microsoft.com/ . All Pass. No Errors.
Have anyone can tell me why I can't sign in with Android 5.4 version?
My Device is Asus padfone.
Android Version: 4.1.1
Here is my Lync 2013 App Android 5.4 log on my device.
--------- beginning of /dev/log/main
06-09 22:06:53.112 7271 7271 D SigningInActivity: onPause()
06-09 22:06:53.142 7271 7271 D SigningInActivity: onStop()
06-09 22:06:53.142 7271 7271 V ActivityMonitor: Activity Stop: com.microsoft.office.lync.ui.login.SigningInActivity
06-09 22:06:53.142 7271 7271 V ActivityMonitor: AComo is in backround now.
06-09 22:06:53.142 7271 7271 V ActivityMonitor: AComo is in background now.
06-09 22:06:53.172 7271 7271 I LYNC : INFO APPLICATION .\capplication.cpp/934:CApplication::serialize() called
06-09 22:06:53.172 7271 7271 V LYNC : VERBOSE APPLICATION .\ccredentialstore.cpp/137:storing credentials for service:1
06-09 22:06:53.512 7271 7271 I LYNC : INFO APPLICATION .\cbasepersistableentity.cpp/179:Storing 1 out-of-sync Object Models took 360ms
06-09 22:06:53.512 7271 7271 I LYNC : INFO UTILITIES .\cbasepersistablecomponent.cpp/230:Storing 6 out-of-sync components took 4ms
06-09 22:06:53.522 7271 7271 I PreferencesManager: commit is called on PreferencesManager.
06-09 22:06:53.562 7271 7271 W IInputConnectionWrapper: beginBatchEdit on inactive InputConnection
06-09 22:06:53.562 7271 7271 W IInputConnectionWrapper: endBatchEdit on inactive InputConnection
06-09 22:06:53.562 7271 7271 W IInputConnectionWrapper: beginBatchEdit on inactive InputConnection
06-09 22:06:53.562 7271 7271 W IInputConnectionWrapper: endBatchEdit on inactive InputConnection
06-09 22:07:41.901 7271 7271 I Choreographer: Skipped 36 frames! The application may be doing too much work on its main thread.
06-09 22:07:43.892 7271 7271 D SigningInActivity: onStart()
06-09 22:07:43.892 7271 7271 V ActivityMonitor: Activity Start: com.microsoft.office.lync.ui.login.SigningInActivity
06-09 22:07:43.892 7271 7271 V ActivityMonitor: AComo is in foreground now.
06-09 22:07:43.912 7271 7271 I LYNC : INFO APPLICATION .\cucwadatasynchronizer.cpp/1031:Mode 1 scheduled to timeout in 120sec
06-09 22:07:43.922 7271 7271 D SigningInActivity: onResume()
06-09 22:07:44.783 7271 7271 I LYNC : INFO APPLICATION .\calertreporter.cpp/131:Clearing all(0) alerts
06-09 22:07:44.783 7271 7271 I LYNC : INFO APPLICATION .\cucwaappsession.cpp/497:Called signOut() in state 1
06-09 22:07:44.783 7271 7271 I LYNC : INFO APPLICATION .\calertreporter.cpp/117:Alert cleared of Category 2, Type 300, cleared 0 alerts
06-09 22:07:44.783 7271 7271 I LYNC : INFO APPLICATION .\calertreporter.cpp/117:Alert cleared of Category 2, Type 301, cleared 0 alerts
06-09 22:07:44.783 7271 7271 I LYNC : INFO APPLICATION .\calertreporter.cpp/117:Alert cleared of Category 2, Type 302, cleared 0 alerts
06-09 22:07:44.783 7271 7271 I LYNC : INFO APPLICATION .\ctransportrequestretrialqueue.cpp/399:Cancelling all requests
06-09 22:07:44.783 7271 7271 I LYNC : INFO APPLICATION .\ctransportrequestretrialqueue.cpp/409:Cancelling request: 0x5cc2b380
06-09 22:07:44.783 7271 7271 I LYNC : INFO TRANSPORT
E:\LcsSource\icomo\main\src\dev\lyncmobile/ucmp/transport/session/private/CSessionBase.hxx/158:Cancelling request: 0x5cc2b380
06-09 22:07:44.783 7271 7271 I LYNC : INFO UTILITIES .\cbasepersistablecomponent.cpp/230:Storing 1 out-of-sync components took 1ms
06-09 22:07:44.783 7271 7271 I LYNC : INFO APPLICATION .\cucwaautodiscoveryserviceretrialwrapper.cpp/566:Timer cancelled. OnResume = 0
06-09 22:07:44.783 7271 7271 I LYNC : INFO APPLICATION .\calertreporter.cpp/117:Alert cleared of Category 1, Type 201, cleared 0 alerts
06-09 22:07:44.783 7271 7271 I LYNC : INFO APPLICATION .\cucwaappsession.cpp/975:CUcwaAppSession canceling all requests
06-09 22:07:44.783 7271 7271 I LYNC : INFO APPLICATION .\cucwaappsession.cpp/998:CUcwaAppSession::setNewActualState() state=0
06-09 22:07:44.803 7271 7271 I LYNC : INFO TRANSPORT .\chttprequestprocessor.cpp/134:Clearing request processor for component UcwaSession on sign-out.
06-09 22:07:44.803 7271 7271 I LYNC : INFO TRANSPORT .\chttprequestprocessor.cpp/134:Clearing request processor for component UcwaAutoDiscoverySession on sign-out.
06-09 22:07:44.803 7271 7271 I LYNC : INFO TRANSPORT .\chttprequestprocessor.cpp/134:Clearing request processor for component JoinLauncherSession on sign-out.
06-09 22:07:44.803 7271 7271 I LYNC : INFO TRANSPORT .\chttprequestprocessor.cpp/134:Clearing request processor for component EwsSession on sign-out.
06-09 22:07:44.803 7271 7271 I LYNC : INFO TRANSPORT .\chttprequestprocessor.cpp/134:Clearing request processor for component EwsAutoDiscoverSession on sign-out.
06-09 22:07:44.803 7271 7271 I LYNC : INFO TRANSPORT .\chttprequestprocessor.cpp/134:Clearing request processor for component HttpFileDownloadSession on sign-out.
06-09 22:07:44.803 7271 7271 I LYNC : INFO TRANSPORT .\chttprequestprocessor.cpp/134:Clearing request processor for component BrbSession on sign-out.
06-09 22:07:44.803 7271 7271 I LYNC : INFO TRANSPORT .\chttprequestprocessor.cpp/134:Clearing request processor for component CpsSession on sign-out.
06-09 22:07:44.803 7271 7271 I LYNC : INFO TRANSPORT .\chttprequestprocessor.cpp/134:Clearing request processor for component PsomSession on sign-out.
06-09 22:07:44.803 7271 7271 I AndroidOperationQueue: CancelSync Started
06-09 22:07:44.803 7271 7271 I AndroidOperationQueue: No operations pending
06-09 22:07:44.803 7271 7271 I LYNC : INFO TRANSPORT .\chttprequestprocessor.cpp/134:Clearing request processor for component WebTicketSession on sign-out.
06-09 22:07:44.803 7271 7271 I LYNC : INFO TRANSPORT .\chttprequestprocessor.cpp/134:Clearing request processor for component MetaDataManager on sign-out.
06-09 22:07:44.803 7271 7271 I AndroidOperationQueue: CancelSync Started
06-09 22:07:44.803 7271 7271 I AndroidOperationQueue: No operations pending
06-09 22:07:44.803 7271 7271 I LYNC : INFO APPLICATION .\ccertificateprovisioningservice.cpp/541:Clearing certificate from transport: b72d9723-566b-4bb8-9e03-f58e40e8e34a
06-09 22:07:44.803 7271 7271 I AndroidOperationQueue: CancelSync Started
06-09 22:07:44.803 7271 7271 I AndroidOperationQueue: No operations pending
06-09 22:07:44.803 7271 7271 I LYNC : INFO APPLICATION .\ccertificateprovisioningservice.cpp/541:Clearing certificate from transport: b72d9723-566b-4bb8-9e03-f58e40e8e34a
06-09 22:07:44.803 7271 7271 I LYNC : INFO APPLICATION .\cucwaautodiscoveryserviceretrialwrapper.cpp/566:Timer cancelled. OnResume = 0
06-09 22:07:44.803 7271 7271 I AndroidOperationQueue: CancelSync Started
06-09 22:07:44.803 7271 7271 I AndroidOperationQueue: No operations pending
06-09 22:07:44.803 7271 7271 I LYNC : INFO APPLICATION .\ccertificateprovisioningservice.cpp/541:Clearing certificate from transport: b72d9723-566b-4bb8-9e03-f58e40e8e34a
06-09 22:07:44.803 7271 7271 I LYNC : INFO APPLICATION .\capplication.cpp/934:CApplication::serialize() called
06-09 22:07:44.803 7271 7271 V LYNC : VERBOSE APPLICATION .\ccredentialstore.cpp/137:storing credentials for service:1
06-09 22:07:44.954 7271 7271 I LYNC : INFO APPLICATION .\cbasepersistableentity.cpp/179:Storing 2 out-of-sync Object Models took 149ms
06-09 22:07:44.954 7271 7271 I LYNC : INFO APPLICATION .\cpresencesubscription.cpp/792:Removed 0 success records, current size is 0
06-09 22:07:44.964 7271 7271 I UcClientStateManager: New UI State: ActualState = IsSignedOut DesiredState = BeSignedOut DataAvailable = false New state=class com.microsoft.office.lync.ui.login.SigninActivity
06-09 22:07:44.974 7271 7271 V LyncActivity: finish being called for com.microsoft.office.lync.ui.login.SigningInActivity
06-09 22:07:44.974 7271 7271 I LyncPerformance: PerfEnd|4-10|1402322864979
06-09 22:07:44.984 7271 7271 I LyncPerformance: PerfEnd|4-10|1402322864988
06-09 22:07:44.984 7271 7271 D SigningInActivity: onPause()
06-09 22:07:45.014 7271 7271 D SigninActivity: onCreate()
06-09 22:07:45.014 7271 7271 V ActivityMonitor: Activity Create: com.microsoft.office.lync.ui.login.SigninActivity
06-09 22:07:45.024 7271 7271 W AccessibilityViewFactory: Failed to find class for view ImageView
06-09 22:07:45.024 7271 7271 W AccessibilityViewFactory: Failed to find class for view TextView
06-09 22:07:45.024 7271 7271 D TextView: Constructor - Got Res id for appearance for textColorPrimaryInverse
06-09 22:07:45.024 7271 7271 W ResourceType: Skipping entry 0x1060069 in package table 0 because it is not complex!
06-09 22:07:45.024 7271 7271 D TextView: Constructor - Got appearance for textColorPrimaryInverse
06-09 22:07:45.024 7271 7271 D TextView: Constructor -- Got mEditTextBackgroundColor
06-09 22:07:45.024 7271 7271 W AccessibilityViewFactory: Failed to find class for view TextView
06-09 22:07:45.024 7271 7271 D TextView: Constructor - Got Res id for appearance for textColorPrimaryInverse
06-09 22:07:45.024 7271 7271 W ResourceType: Skipping entry 0x1060069 in package table 0 because it is not complex!
06-09 22:07:45.024 7271 7271 D TextView: Constructor - Got appearance for textColorPrimaryInverse
06-09 22:07:45.024 7271 7271 D TextView: Constructor -- Got mEditTextBackgroundColor
06-09 22:07:45.034 7271 7271 W AccessibilityViewFactory: Failed to find class for view TextView
06-09 22:07:45.044 7271 7271 W AccessibilityViewFactory: Failed to find class for view ImageView
06-09 22:07:45.044 7271 7271 W AccessibilityViewFactory: Failed to find class for view TextView
06-09 22:07:45.044 7271 7271 W AccessibilityViewFactory: Failed to find class for view TextView
06-09 22:07:45.044 7271 7271 W AccessibilityViewFactory: Failed to find class for view ImageView
06-09 22:07:45.044 7271 7271 W AccessibilityViewFactory: Failed to find class for view TextView
06-09 22:07:45.044 7271 7271 D TextView: Constructor - Got Res id for appearance for textColorPrimaryInverse
06-09 22:07:45.044 7271 7271 W ResourceType: Skipping entry 0x1060069 in package table 0 because it is not complex!
06-09 22:07:45.044 7271 7271 D TextView: Constructor - Got appearance for textColorPrimaryInverse
06-09 22:07:45.044 7271 7271 D TextView: Constructor -- Got mEditTextBackgroundColor
06-09 22:07:45.044 7271 7271 W AccessibilityViewFactory: Failed to find class for view TextView
06-09 22:07:45.054 7271 7271 W AccessibilityViewFactory: Failed to find class for view TextView
06-09 22:07:45.054 7271 7271 D TextView: Constructor - Got Res id for appearance for textColorPrimaryInverse
06-09 22:07:45.054 7271 7271 W ResourceType: Skipping entry 0x1060069 in package table 0 because it is not complex!
06-09 22:07:45.054 7271 7271 D TextView: Constructor - Got appearance for textColorPrimaryInverse
06-09 22:07:45.054 7271 7271 D TextView: Constructor -- Got mEditTextBackgroundColor
06-09 22:07:45.054 7271 7271 W AccessibilityViewFactory: Failed to find class for view TextView
06-09 22:07:45.054 7271 7271 D TextView: Constructor - Got Res id for appearance for textColorPrimaryInverse
06-09 22:07:45.054 7271 7271 W ResourceType: Skipping entry 0x1060069 in package table 0 because it is not complex!
06-09 22:07:45.054 7271 7271 D TextView: Constructor - Got appearance for textColorPrimaryInverse
06-09 22:07:45.054 7271 7271 D TextView: Constructor -- Got mEditTextBackgroundColor
06-09 22:07:45.084 7271 7271 D e : bool
06-09 22:07:45.094 7271 7271 D e : bool
06-09 22:07:45.104 7271 7271 I LyncPerformance: PerfEnd|1:Signin Page Loaded|1402322865109
06-09 22:07:45.104 7271 7271 D SigninActivity: onStart()
06-09 22:07:45.104 7271 7271 V ActivityMonitor: Activity Start: com.microsoft.office.lync.ui.login.SigninActivity
06-09 22:07:45.104 7271 7271 D SigninActivity: onResume()
06-09 22:07:45.574 7271 7271 D SigningInActivity: onStop()
06-09 22:07:45.574 7271 7271 V ActivityMonitor: Activity Stop: com.microsoft.office.lync.ui.login.SigningInActivity
06-09 22:07:45.574 7271 7271 D SigningInActivity: onDestroy()
06-09 22:07:45.574 7271 7271 V ActivityMonitor: Activity Destroy: com.microsoft.office.lync.ui.login.SigningInActivity
06-09 22:07:46.645 7271 7271 W IInputConnectionWrapper: beginBatchEdit on inactive InputConnection
06-09 22:07:46.645 7271 7271 W IInputConnectionWrapper: endBatchEdit on inactive InputConnection
06-09 22:07:48.377 7271 7450 V LogAttachmentTask: Creating attachment in background task
Device Information
BUILD VERSION : 4.1.1
HARDWARE : qcom
CPU MAX FREQ : 1512MHz
BACK FACING CAMERA SPEC
Supported Preview Size : 1920X1080, 1280X960, 1280X720, 800X480, 768X432, 720X480, 640X480, 576X432, 480X320, 384X288, 352X288, 320X240, 240X160, 176X144
Supported Picture Size : 3264X2448, 3264X1836, 2592X1944, 2592X1458, 2048X1536, 2048X1152, 1920X1080, 1600X1200, 1600X900, 1280X768, 1280X720, 1024X768, 800X600, 800X480, 640X480, 352X288, 320X240, 176X144
Supported Video Size :No supported Video size
FRONT FACING CAMERA SPEC
Supported Preview Size : 640X480, 576X432, 480X320, 384X288, 352X288, 320X240, 240X160, 176X144
Supported Picture Size : 640X480, 352X288, 320X240, 176X144
Supported Video Size :No supported Video size
DISPLAY DENSITY : 240 dpi

Please try to sign in with manual settings, you can manually enter the following URLs:
https://<ExtPoolFQDN>/Autodiscover/autodiscoverservice.svc/Root for external access
https://<IntPoolFQDN>/AutoDiscover/AutoDiscover.svc/Root for internal access
Lisa Zheng
TechNet Community Support
Lisa Zheng:
Ok. I tried. Look its 406 on IIS Logs. Finding information. Have any suggestion on this?
Update: I find some information. But still not solve my problem.
My Deployment Structure:
Server:
Lync 2013 FE x 1 (Update to CU1,UCMA,database update,ITAdmin-Configuration)
Lync 2013 Edge x 1
Reverse Proxy (IIS8+ARR 3.0) x 1
Privacy Root Cert x 1, FE Cert x 1, Edge Cert x 1, Reverse Proxy Cert x 1.
Client:
Lync 2013 Basic(PC is installed Privacy Root Cert)
Lync 2013 Mobile ver 5.4 (Android, installed Privacy Root Cert) --- Can't log in.
Lync 2013 Mobile ver 5.3 (Android, installed Privacy Root Cert) --- All working fine.

Error during the migration of Lync 2013 onpremise user to Office 365 Lync

Hi,
I am trying to migrate a Lync 2013 onpremise user to Office 365 Lync in a Hybrid environment.
I am connecting to the Lync server from my machine with the following commands
$lyncOptions = New-PSSessionOption -SkipRevocationCheck -SkipCACheck -SkipCNCheck
$lync = New-PSSession -ConnectionUri https://lyncserver/ocspowershell -SessionOption $lyncOptions -Authentication NegotiateWithImplicitCredential
Import-PSSession $lync
In the next step I am trying to migrate the user to the Office 365 Lync:
Move-CsUser -Identity "username" -Target 'sipfed.online.lync.com' -HostedMigrationOverrideUrl 'https://admin1e.online.lync.com/HostedMigration/hostedmigrationservice.svc'
After that I get a warning message due to to migration to a previous version which I accept.
WARNING: Moving a user from the current version to an earlier version (or to a service version) can cause data loss.
Confirm
Move-CsUser
[Y] Yes [A] Yes to All [N] No [L] No to All [?] Help (default is "Y"): y
Then I am getting the following error message:
Can not load Live Id module. Make sure correct version of Live Id Sign-in assistant is installed.
    + CategoryInfo          : NotSpecified: (:) [Move-CsUser], CommonAuthException
    + FullyQualifiedErrorId : Microsoft.Rtc.Admin.Authentication.CommonAuthException,Microsoft.Rtc.Management.AD.Cmdle
   ts.MoveOcsUserCmdlet
    + PSComputerName        : lyncserver
Tried to Google it but found nothing.
As far as I can see it is complaining about the Live ID Sign-in assistant, which is installed (the 64bit version) on my computer but not on the remote server. Does it need to be installed on the server as well?
Thanks for the answers in advance.
Regards,
Akos
Akos_DB

This error related to reporting services, you need to verify that reporting services is installed on these instances.
Secondly, you didn't need to create this instance manually then setup monitoring role. delete this instance from shared storage and try again to setup rule using different instance name and it will create automatic on shared storage.
You can also refer below link
http://windowspbx.blogspot.com/2012/07/aaa-donotpost-install-lync-standard.html
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer"

Windows Phone 8 Lync 2013 will not sign in. Although Apple and Android mobility works fine.

Hey everyone,
I have a fully functional Lync deployment as it seems so far. However, the only thing that refuses to connect successfully is the Windows phone 8 lync 2013 mobile app. It keeps getting the general "Can't sign in" error.
I've read that if the SAN lyncdiscover.domain.com does not exist on the certificate that is being used by the External Web Site, then this will happen. The cert I'm using is an internal published certificate from my internal CA, the SAN lyncdiscover.domain.com
and lyncdiscoverinternal.domain.com is added.
My public cert on the RP / public facing side of the Edge is a go daddy cert. This cert does NOT have the lyncdiscover / lyncdiscoverinternal SANs added to it. I am currently unable to get my manager to purchase a new cert with this included because this
Lync deployment is really just for testing and there is no point in buying a new cert just for this one piece.
So in result, I am forcing the lyncdiscover to fail over to HTTP 80 traffic instead of 443; and this works great. My Android and iOS clients are able to connect fine but every windows phone in my environment are not working.
I have tried turning off auto-detect server and manually putting in
https://lync.domain.com/autodiscover/autodiscoverservice.svc/root
as the internal and external addresses on the phone settings, but this does not work either.
I am running the latest updates from the January 2014 update on my servers.
When I turn logging on within the device, I repeatedly see these errors in the logs:
ERROR UTILITIES CHttpConnection.cpp/1113:Request failed with the WININET errorCode (UcwaAutoDiscoveryRequest): -2147467260
ERROR TRANSPORT CMetaDataManager.cpp/591:Unable to get a response to an unauthenticated get to url https://lync.domain.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain.com
Now, this may or may not be normal due to me forcing the lyncdiscover to fail over to HTTP 80.
If anyone has any ideas or needs any more information please let me know.

Please check the Authentication Delegation is set to No delegation, but client may authenticate directly when you create a web server publishing for Lync Server Web Service.
Lisa Zheng
TechNet Community Support

Lync 2013 for iPad & Windows Mobile Sign in Issue

Hi,
I hope someone can help with a very frustrating issue I'm having with Lync 2013 on iOS & Windows Mobile - it won't sign in with an error message saying 'We can't sign you in. Please check your account info and try again'
I know my account info is right as I use it to sign in to the desktop client when working remotely, and it also works fine on an Android client.
The Lync remote connectivity analyser passes all the tests, I can get to the xml file using https://lyncdiscover.domain.org/autodiscover/autodiscoverservice.svc/root from a laptop, but from the iPad it's just a blank screen.
I've tried using auto detect, and entering details manually, but still no luck. I'm completely stumped. I've trawled blogs, form posts etc, but nothing. HELP!!!
Some details - we have a FE server, and an Edge Server, both running Lync 2013 with latest updates. We use nGinX as the RP and that all seems to be fine. It just doesn't want to authenticate me (or anyone else).
See below part of log file from my iPad that shows an error on the FE server.
</SentRequest>
2014-03-07 08:19:36.200 Lync[1615:74c6000] INFO UTILITIES CHttpStreamPool.cpp/409:Allocating stream 0x589d0a0 for url - http://lyncdiscover.domain.org/ with persistent id as 7
2014-03-07 08:19:36.200 Lync[1615:74c6000] VERBOSE TRANSPORT CHttpProxyHelper.cpp/436:CHttpProxyHelper::discoverProxy : No proxy found for url http://lyncdiscover.domain.org/. Sending over direct connection.
2014-03-07 08:19:36.200 Lync[1615:74c6000] INFO TRANSPORT CHttpStreamPool.cpp/556:Not setting TLS as the url(http://lyncdiscover.domain.org/) is not https
2014-03-07 08:19:36.205 Lync[1615:3bc6218c] INFO UI CMConversationCommon.mm/43:not signed in
2014-03-07 08:19:36.206 Lync[1615:3bc6218c] INFO UI CMConversationCommon.mm/43:not signed in
2014-03-07 08:19:36.206 Lync[1615:3bc6218c] INFO UI CMConversationCommon.mm/43:not signed in
2014-03-07 08:19:36.206 Lync[1615:3bc6218c] INFO UI CMConversationCommon.mm/43:not signed in
2014-03-07 08:19:36.206 Lync[1615:3bc6218c] INFO UI CMConversationCommon.mm/43:not signed in
2014-03-07 08:19:36.595 Lync[1615:74c6000] INFO UTILITIES CHttpConnection.cpp/577:Received kCFStreamEventEndEncountered (UcwaAutoDiscoveryRequest)isHeadersAvailable = true responseHeadersHandle = 58b1930
2014-03-07 08:19:36.596 Lync[1615:74c6000] INFO UTILITIES CHttpConnection.cpp/651:Response status = 200 for request UcwaAutoDiscoveryRequest
2014-03-07 08:19:36.597 Lync[1615:74c6000] INFO UTILITIES CHttpStreamPool.cpp/455:Scheduling stream 0x58812c0 for release.
2014-03-07 08:19:36.597 Lync[1615:74c6000] INFO TRANSPORT CHttpRequestProcessor.cpp/173:Received response of request(UcwaAutoDiscoveryRequest) with status = 0x0
2014-03-07 08:19:36.598 Lync[1615:74c6000] INFO TRANSPORT TransportUtilityFunctions.cpp/925:<ReceivedResponse>
GET https://lyncdiscover.domain.org/?sipuri=sip:[email protected]
Request Id: 0x11d4988
HttpHeader:Cache-Control no-cache
HttpHeader:Connection keep-alive
HttpHeader:Content-Length 1025
HttpHeader:Content-Type application/vnd.microsoft.rtc.autodiscover+xml; v=1
HttpHeader:Date Fri, 07 Mar 2014 08:19:34 GMT
HttpHeader:Expires -1
HttpHeader:Pragma no-cache
HttpHeader:Server nginx/1.4.1
HttpHeader:StatusCode 200
HttpHeader:X-AspNet-Version 4.0.30319
HttpHeader:X-Content-Type-Options nosniff
HttpHeader:X-MS-Server-Fqdn KPPLYN04.ad.domain.org
HttpHeader:X-Powered-By ASP.NET
Ôªø<?xml version="1.0" encoding="utf-8"?><AutodiscoverResponse xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" AccessLocation="External"><Root><Link
token="Domain" href="https://extwebsvc01.domain.org/Autodiscover/AutodiscoverService.svc/root/domain?originalDomain=domain.org" /><Link token="User" href="https://extwebsvc01.domain.org/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=domain.org"
/><Link token="Self" href="https://extwebsvc01.domain.org/Autodiscover/AutodiscoverService.svc/root?originalDomain=domain.org" /><Link token="OAuth" href="https://extwebsvc01.domain.org/Autodiscover/AutodiscoverService.svc/root/oauth/user?originalDomain=domain.org"
/><Link token="External/XFrame" href="https://extwebsvc01.domain.org/Autodiscover/XFrame/XFrame.html" /><Link token="Internal/XFrame" href="https://ly13webpool.ad.domain.org/Autodiscover/XFrame/XFrame.html"
/><Link token="XFrame" href="https://extwebsvc01.domain.org/Autodiscover/XFrame/XFrame.html" /></Root></AutodiscoverResponse>
</ReceivedResponse>
2014-03-07 08:19:36.599 Lync[1615:74c6000] INFO TRANSPORT CUcwaAutoDiscoveryResponse.cpp/119:location value is external
2014-03-07 08:19:36.600 Lync[1615:74c6000] INFO TRANSPORT CUcwaAutoDiscoveryResponse.cpp/195:User url is https://extwebsvc01.domain.org/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain.org
2014-03-07 08:19:36.601 Lync[1615:74c6000] INFO TRANSPORT CHttpRequestProcessor.cpp/266:Sending event to main thread for request(0x11d4988)
2014-03-07 08:19:36.602 Lync[1615:3bc6218c] INFO APPLICATION CTransportRequestRetrialQueue.cpp/822:Req. completed, Stopping timer.
2014-03-07 08:19:36.602 Lync[1615:3bc6218c] INFO APPLICATION CUcwaAutoDiscoveryGetUserUrlOperation.cpp/290:Received a root response
2014-03-07 08:19:36.602 Lync[1615:3bc6218c] INFO APPLICATION CUcwaAutoDiscoveryGetUserUrlOperation.cpp/224:UcwaAutoDiscoveryGetUserUrlOperation completed with url = https://lyncdiscover.domain.org/?sipuri=sip:[email protected], userUrl = https://extwebsvc01.domain.org/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain.org,
status = S_OK (S0-0-0)
2014-03-07 08:19:36.603 Lync[1615:3bc6218c] INFO APPLICATION CTransportRequestRetrialQueue.cpp/725:Response received for req. GET-UnAuthenticatedGet(0x11d4988): S_OK (S0-0-0) (Success); Done with req.; Stopping resend timer
2014-03-07 08:19:36.603 Lync[1615:3bc6218c] INFO APPLICATION CTransportRequestRetrialQueue.cpp/399:Cancelling all requests
2014-03-07 08:19:36.603 Lync[1615:3bc6218c] INFO APPLICATION CTransportRequestRetrialQueue.cpp/409:Cancelling request: 0x1124488
2014-03-07 08:19:36.604 Lync[1615:3bc6218c] INFO TRANSPORT CSessionBase.hxx/158:Cancelling request: 0x1124488
2014-03-07 08:19:36.604 Lync[1615:3bc6218c] INFO TRANSPORT CTransportThread.cpp/163:Added Request(UcwaAutoDiscoveryRequest) to Request Processor queue
2014-03-07 08:19:36.604 Lync[1615:3bc6218c] INFO APPLICATION CUrlRedirectAndTrustResolver.cpp/610:UrlRedirectAndTrustResolver complete with url = http://lyncdiscover.domain.org/, Hops = 1, status = W_Cancelled (W0-0-6)
2014-03-07 08:19:36.605 Lync[1615:74c6000] INFO TRANSPORT CTransportThread.cpp/343:Sent Request(UcwaAutoDiscoveryRequest) to Request Processor
2014-03-07 08:19:36.605 Lync[1615:3bc6218c] INFO APPLICATION CUcwaAutoDiscoveryGetUserUrlOperation.cpp/224:UcwaAutoDiscoveryGetUserUrlOperation completed with url = http://lyncdiscover.domain.org/?sipuri=sip:[email protected], userUrl = , status = W_Cancelled
(W0-0-6)
2014-03-07 08:19:36.605 Lync[1615:74c6000] INFO UTILITIES CHttpStreamPool.cpp/455:Scheduling stream 0x589d0a0 for release.
2014-03-07 08:19:36.606 Lync[1615:3bc6218c] INFO TRANSPORT CCredentialManager.cpp/176:getSpecificCredential for serviceId(1) returning: credType (1) signInName ([email protected]) domain (ad) username (ab00wk) password.empty() (0) certificate.isValid() (0)
privateKey.empty() (1) compatibleServiceIds(1)
2014-03-07 08:19:36.606 Lync[1615:3bc6218c] INFO TRANSPORT CMetaDataManager.cpp/403:Received a request to get the meta data of type 0 for url https://extwebsvc01.domain.org/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain.org
2014-03-07 08:19:36.606 Lync[1615:3bc6218c] INFO TRANSPORT CMetaDataManager.cpp/467:Sending Unauthenticated get to get the web-ticket url
2014-03-07 08:19:36.607 Lync[1615:3bc6218c] INFO TRANSPORT CTransportThread.cpp/131:Added Request() to Request Processor queue
2014-03-07 08:19:36.607 Lync[1615:3bc6218c] INFO TRANSPORT CAuthenticationResolver.cpp/108:Waiting on Meta Data from https://extwebsvc01.domain.org/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain.org
2014-03-07 08:19:36.607 Lync[1615:6081000] INFO TRANSPORT CTransportThread.cpp/343:Sent Request() to Request Processor
2014-03-07 08:19:36.607 Lync[1615:3bc6218c] INFO APPLICATION CTransportRequestRetrialQueue.cpp/385:Submitting new req. GET-AuthenticatedUserGetRequest(0x11e6bf8)
2014-03-07 08:19:36.608 Lync[1615:6081000] WARNING TRANSPORT CCredentialManager.cpp/317:CCredentialManager::getSpecificCredential returning NULL credential for serviceId (4) type (1)!
2014-03-07 08:19:36.608 Lync[1615:3bc6218c] INFO APPLICATION CUcwaAutoDiscoveryService.cpp/1194:Submitting Authenticated AutoDiscovery request to https://extwebsvc01.domain.org/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain.org
2014-03-07 08:19:36.609 Lync[1615:6081000] INFO TRANSPORT TransportUtilityFunctions.cpp/631:<SentRequest>
GET https://extwebsvc01.domain.org/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain.org
Request Id: 0x1124488
HttpHeader:Accept
HttpHeader:X-MS-WebTicket xxxxxxxxxx
</SentRequest>
2014-03-07 08:19:36.609 Lync[1615:3bc6218c] INFO APPLICATION CUcwaAutoDiscoveryService.cpp/1688:Ignoring GetUserUrlOperation event as current state is 6
2014-03-07 08:19:36.610 Lync[1615:3bc6218c] INFO APPLICATION CUcwaAutoDiscoveryService.cpp/1690:Request url was http://lyncdiscover.domain.org/?sipuri=sip:[email protected]
2014-03-07 08:19:36.610 Lync[1615:6081000] INFO UTILITIES CHttpStreamPool.cpp/409:Allocating stream 0x58bf6c0 for url - https://extwebsvc01.domain.org/autodiscover/autodiscoverservice.svc/root/user with persistent id as 15
2014-03-07 08:19:36.610 Lync[1615:6081000] VERBOSE TRANSPORT CHttpProxyHelper.cpp/436:CHttpProxyHelper::discoverProxy : No proxy found for url https://extwebsvc01.domain.org/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain.org. Sending over
direct connection.
2014-03-07 08:19:36.941 Lync[1615:6081000] INFO UTILITIES CHttpConnection.cpp/577:Received kCFStreamEventEndEncountered (0x%u0x104bc00)isHeadersAvailable = true responseHeadersHandle = 58b6bd0
2014-03-07 08:19:36.942 Lync[1615:6081000] INFO UTILITIES CHttpConnection.cpp/651:Response status = 401 for request 0x%u0x104bc00
2014-03-07 08:19:36.943 Lync[1615:6081000] INFO UTILITIES CHttpConnection.cpp/718:Not send authenticating request(0x%u0x104bc00). isAuthObjectValid - 0, areCredentialsValid - 0, resendRequestCounter - 1
2014-03-07 08:19:36.943 Lync[1615:6081000] INFO UTILITIES CHttpStreamPool.cpp/455:Scheduling stream 0x58bf6c0 for release.
2014-03-07 08:19:36.943 Lync[1615:6081000] INFO TRANSPORT CHttpRequestProcessor.cpp/173:Received response of request() with status = 0x0
2014-03-07 08:19:36.944 Lync[1615:6081000] INFO TRANSPORT TransportUtilityFunctions.cpp/925:<ReceivedResponse>
GET https://extwebsvc01.domain.org/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain.org
Request Id: 0x1124488
HttpHeader:Cache-Control no-cache
HttpHeader:Connection keep-alive
HttpHeader:Content-Length 1293
HttpHeader:Content-Type text/html
HttpHeader:Date Fri, 07 Mar 2014 08:19:35 GMT
HttpHeader:Server nginx/1.4.1
HttpHeader:StatusCode 401
HttpHeader:X-Content-Type-Options nosniff
HttpHeader:X-MS-Server-Fqdn KPPLYN04.ad.domain.org
HttpHeader:X-MS-WebTicketSupported cwt,saml
HttpHeader:X-MS-WebTicketURL https://extwebsvc01.domain.org/WebTicket/WebTicketService.svc
HttpHeader:X-Powered-By ASP.NET
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/>
<title>401 - Unauthorized: Access is denied due to invalid credentials.</title>
<style type="text/css">

</style>
</head>
<body>
<div id="header"><h1>Server Error</h1></div>
<div id="content">
<div class="content-container"><fieldset>
<h2>401 - Unauthorized: Access is denied due to invalid credentials.</h2>
<h3>You do not have permission to view this directory or page using the credentials that you supplied.</h3>
</fieldset></div>
</div>
</body>
</html>
If you need any further info, please let me know.
Thanks in advance
Aron

Hi,
Did the sip address name match with User Principle Name?
If not, when you enter the login information please also populate the Username filed using the format domainusername and test again.
Here is a blog may help you, it is for Lync server 2010 but similar for Lync server 2013:
http://blogs.perficient.com/microsoft/2011/12/lync-mobility-understanding-sip-sign-in-address-vs-user-principle-name-upn/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make
sure that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Lync 2013 Sign in error

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