Lync 2013 / Skype for Business avatar problem

Hello there,
we’ve experienced a quite strange problem. When setting own user picture in Exchange OWA 2013 the picture right away is visible in SfB (Skype for Business) and everything work. The problem when deleting this
picture in OWA it never vanishes from SfB. Also when setting a new picture the new picture also shows in SfB BUT then deleting this picture again in OWA the very first picture comes back. I’ve tried to delete all kind of caches (Lync / Outlook / OAB) in Explorer
and Registry already but it just does not help. I’m quite sure that this is a local problem because we I sign in to another client computer with the same account the empty user picture is showing (as it should). Is there any way to get rid of this somewhere
cached picture? It’s obviously not a problem at the server side.
Thanks for help!
Cheers
Robert

Hi,
The photo cache on Lync client side: %userprofile%\AppData\Local\Microsoft\Office\15.0\Lync \sip_<SIP URI>\ABS_<SIP URI>.cache, try to delete it and test again.
Please also try to repair Office and then have a test.
Best Regards,
Eason Huang
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Eason Huang
TechNet Community Support

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