Lync 2013 SP1 64 bit crashes on Windows 7 Enterprise 64bit SP1

Question

Systems Involved:
Dell OptiPlex 9020 All in One (080) –Crashes Lync 2013 64bit SP1
Dell OptiPlex 9020 All in One (081) –Crashes with Lync 2013 64bit SP1   -Working okay with 2010 so far 
Dell OptiPlex 9020 All in One (083) –Clean install Seems to be working okay 
Details of the problems
I have a put in place 2 Dell OptiPlex 9020 All in One’s both with network card Intel I217-LM. 
The first system (080) I put place crashed several times before, I put a different new 9020AIO (083) that I created a new with clean install from disk of Windows 7 and Office 2013 64 bit with Lync 2013 64 bit upgraded to SP1.    After having this
system side by side with the system that was crashing all the time and network capturing software installed on the new system this issue appeared to disappear.  The user has not reported an issue with Lync 2013 in three to 4 weeks.  
After thinking this was an issue with Office 2013-upgraded SP1. I decided to create a new image Windows 7 and Office 2013 64 bit SP1 intergraded .iso from web store. (Not upgraded) thinking there was something wrong with the SP 1 upgrade the way I intended
it to work.   I reimaged the other 9020’s I have including the one (080) that was having the crashing issues. 
The second system (081) is a new image I created, the system got some office updates from the WSUS it should not have been updated with and Lync 2013 was also crashing. I decided to reimage (080) a clean format with the new image.  I put this system in
place for the user knowing it was clean install and not have any issue but for the last 2 weeks Lync 2013 has crashed.
I did take their old system back to my desk and was able to get it to crash as well.  I decided to see if this problem was with Lync so I installed Lync 2010 I have not seen issue with 2010 yet.
I have also rolled out 2 Dell OptiPlex 7010 towers   with the same image as above with no issues so it seems like this issue is only related to the 9020AIO.
Issue:
The computer will operate fine for most of the time but Lync 2013 will crash with not responding, please sign into Lync on the phone  (Plantronics D540m).  I get windows circle thing spinning and Lync is not responding    if you close the
program it will try to run solution finder but there is not anything that will help.   The only way to fix this issue is to reboot at this time.   At first I thought it was the network driver issue for Intel I217-LM but after installing the usb network
adapter I believe the issue is something related to Lync 2013 SP1 
Things I have tried
1. System Event : Application Log pulled  I will include below in this message 
2. 9020 with Intel I217-LM
3. Update driver version = to current version
4. Change power management settings as outlined http://en.community.dell.com/support-forums/desktop/f/3514/p/19523337/20460673.aspx 
5. Disable Wireless and  Bluetooth 
6. Reset users Lync account 
7. USB Network Adapter.
Event Logs:
1.The program lync.exe version 15.0.4569.1503 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
  Process ID: 1be4
  Start Time: 01cf5a40e5452e63
  Termination Time: 60000
  Application Path: C:\Program Files\Microsoft Office\Office15\lync.exe
  Report Id: 11c8f99b-c65d-11e3-b675-c4d98743ad3b
2.  Fault bucket, type 0
 Event Name: AppTermFailureEvent
 Response: Not available
 Cab Id: 0
 Problem signature:
 P1: 
 P2: 
 P3: 
 P4: 
 P5: 
 P6: 
 P7: 
 P8: 
 P9: 
 P10: 
 Attached files:
 C:\Windows\Temp\WER3076.tmpatk.kdmp
 C:\Windows\Temp\WER3077.tmp.appcompat.txt
 C:\Windows\Temp\WER30A7.tmp.xml
 C:\Windows\Temp\WER3125.tmp.WERInternalMetadata.xml
 C:\Windows\Temp\WER3126.tmp.hdmp
 C:\Windows\Temp\WER4208.tmp.mdmp
 These files may be available here:
 C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_0_0_cab_0a244260
 Analysis symbol: 
 Rechecking for solution: 0
 Report Id: f6cda468-d60a-11e3-a941-c4d98743ad3b
3. Fault bucket 24029667, type 22
 Event Name: AppHangB1
 Response: Not available
 Cab Id: 0
 Problem signature:
 P1: lync.exe
 P2: 15.0.4569.1503
 P3: 52b0bd5c
 P4: ac33
 P5: 1
 P6: 
 P7: 
 P8: 
 P9: 
 P10: 
 Attached files:
 C:\Users\netid\AppData\Local\Temp\WERFA2A.tmp.appcompat.txt
 C:\Users\netid\AppData\Local\Temp\WERFE21.tmp.WERInternalMetadata.xml
 These files may be available here:
 C:\Users\netid\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_lync.exe_fe2cd4e98d389da9ae67bda6ac81af366f458bb6_11cc0947
 Analysis symbol: 
 Rechecking for solution: 0
 Report Id: ec8f9268-d60a-11e3-a941-c4d98743ad3b
Then I get about 10 Office Software Protection Platform before the above error logs occur.

Answer 1

Does the issue disappear when you uninstall the update?
If so, it seems that the Lync update is incompatible with your computer.
Please try to uninstall Lync 2013 SP1.
Lisa Zheng
TechNet Community Support