Lync 2013 user appears twice in Lync, once with all features, a second time with only the option to make a voice call

Hi,
I'm using 15.0.4551.1007.
A user appears twice in my contact search but in the second instance he has a phone icon and I can only make a video call to the user.
His contact card only shows a phone number in 'Other'. The number appears in his other contact card but not in the same format.
I suspected he is somewhere in my contacts but a search found nothing. He's not listed twice in the Exchange GAL either.
Where can Lync be getting this information? it doesn't happen to every user and he's enabled the same way as everybody else in Lync.
Thanks,
rudif

Open Lync option, click Personal tab. Choose None under Personal information manager.
Then sign out and sign in to check if you can see the contact twice for the specific user.
Please also check if other users have this issue. If they do have, the problem locates on the address book server or Active Directory.
If only you have this problem, try to delete the Lync cached file for you user.
Lisa Zheng
TechNet Community Support

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qing_shan61 wrote:
When I use Call Library Function Node in real time, is the DLL loaded once for all or load every time when it is called?
Once
qing_shan61 wrote:
I have a time critical real time application, in which I use a piece of DLL function developed by C++. It is OK?
OK
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Lync 2013 Autodiscovery Key Deleted when Lync is launched

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Lync 2013 user appears twice in Lync, once with all features, a second time with only the option to make a voice call

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