Lync 2013 with Windows 8.1 very slow

I upgrade to Win 8.1 this week and now I cannot use Lync 2013. I can log in but then Lync doesn't wotk.

Also, check out this thread:
http://social.technet.microsoft.com/Forums/windows/en-US/126c0a0e-0014-4ad9-b81b-ea0765ebef09/lync-2013-with-windows-81-unusably-slow?forum=w8itproappcompat
Looks like resetting the headset/speakers to default settings has helped as well.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications

Similar Messages

Lync 2013 with Windows 8.1 unusably slow

Hi, I have a Windows 8 Enterprise (VL) laptop with 64-bit Office 2013 installed on it. A couple of days ago I updated my laptop with Windows 8.1.
That seems to have upset Lync. It has slowed dow so much as to be unusable. For instance, if I open a conversation with someone and type something into the input area, my characters appear there with a 5 to 10 second delay per character. For
instance if I type 'hello there', it will take between one and 2 minutes before all the text is in and visible (and that is not because I am a slow typist :)).
Connecting to a video conference just locks the whole thing up. Which is a problem since I have just signed up to a training course which is delivered via Lync.
Only a handful of other people in my office have upgraded, but none of them have the same problem. Has anyone else come across this? Or have any suggestions? I have uninstalled and reinstalled Office but it made no difference. I have
also checked that my machine is up-to-date with Microsoft Update (both via WSUS and direct with MS).
Regards,
Andrew
Andrew vR

Hi Kelvin, thanks for the response.
Before I saw your comments, I had made some progress towards identifying the cause. It seems to be related to my sound drivers. If I uninstall my Dell drivers
(an IDT driver, dated March 2011), then Lync works perfectly.<o:p></o:p>
The problem I then have though, is that my system no longer recognises my headphones. If I go into the Sound settings, it does not seem to
recognise that my laptop has a single combined audio+mic jack plug – it thinks I should have separate ones.
Unfortunately, there are no more advanced drivers available on the Dell web site.
So I have Lync working again, but at the cost of being able to use my headset.
I will follow your advice and give the Lync 2010 option a try.
Andrew vR
I actually stumbled upon the exact same scenario yesterday. Clean installed 8.1 and Office 2013 on a Latitude E4310, and Lync is extremely slow/crashing. Also, the audio device stopped working. Reinstalled the audio drivers, rebooted a hundred times, repaired
the office installation, but still no go. Then I removed the audio drivers yet again, and immediately rebooted, and then it suddenly started to work again - with Microsoft vanilla audio drivers.
I have also seen on another E4310 which has been upgraded from 8 to 8.1, that Lync got very, very sluggish. A repair of the Office installation solved the problem there - without touching any audio settings/drivers, so I'm not entirely sure this is just
related to the IDT drivers.
We are also seeing similiar problems with Microsoft Visio.... :/

Microsof VX 3000 or 6000 Webcam does not work with Lync 2013 under Windows 8.1

Hi,
The problem is that i cannot use the Microsoft VX-3000 or VX-6000 with Lync 2013 under Windows 8.1.
If i go in settings under Video i can see the preview from the webcam just fine, so it works there no problem.
Wenn i try to enable my camera in a conference it does not work, i get an error: Your video cannot be started.
Now, there are no Windows 8.1 drivers for the Webcam so i installed the latest Windows 7 drivers. Because of that this webcam does not work with apps, that is fine i understand the driver problem and the way the new apps work.
But this Webcam works with skype under Windows 8.1 and it works with Lync 2010 client.
The same Webcam works just fine with Lync 2013 under Windows 7.
Is there anything i could do so that i get this Webcam to work with Lync 2013 desktop client under Windows 8.1?
Thanks

Hi,
According to your description, it may be caused by driver.
You can try to install the latest version of Display Driver to fix the display issue.
Since there is no driver for Windows 8.1, I suggest you wait for updating.
You can also post a case on Windows 8 forum, thank you for your understanding:
http://social.technet.microsoft.com/Forums/en-US/home?forum=W8ITProPreRel%2Cw81previtpro&filter=alltypes&sort=lastpostdesc
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

How to change the default window size display font size on Lync 2013 main window?

Hi champs,
Just a simple non-technical question: How to change the default window size display font size on Lync 2013 main window on Windows 7 desktop?
Thanks,

Hi,
Did you mean change the Lync: Change the Default Font and Color of Instant Messages just as Edwin said above?
If not, as I know, there is no natural way to change it.
If yes, on the latest version of Lync 2013 client, there is a new option “IM” on Lync client “Options” list. And you need to change the default Font and Color of IM in the interface of “IM”.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

I am having a problem with my cs6 running very slow and when i save i am getting an error message that says, "This document is bigger than 2 gb (the file may not be read correctly by some TIFF viewers.) please help

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wen6275,
It looks like you're actually using a camera or phone to take a photo of your monitor.
That's not what is commonly known as a "screen shot".
It looks like you're on a Mac. Hitting Command+Shift+3 places a capture of the contents of your entire monitor on your Desktop; hitting Command+Shift+4 will give you a cross-hairs cursor for you to select just the portion you want to capture.
I'm mentioning this because I fear I'm not construing your original post correctly when you type "I am working with a large files [sic], currently it has 149 layers, all of which are high resolution photographs", so I'm wondering if there's some similar use of your own idiosyncratic nomenclature in your description of your troublesome file.
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Backup to TimeMachine with WI FI is very slow!

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I set the backup with TM but backups and slow
We can Help Me ?

alexrav wrote:
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I set the backup with TM but backups and slow
We can Help Me ?
Yes, WIFI is slow. If this is your first backup, it will be much faster if you connect to your Time Capsule or Airport Express via an Ethernet Cable.
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Creating New Folders using Windows Explorer is very slow

Hi,
We have a SharePoint 2013 environment upgraded from SharePoint 2010. When working with Windows Explorer, users are able to navigate the folders normally without any issues. However, if a user tries to create a new folder from inside Windows Explorer, the
process takes up to 30 seconds to complete and most of the time through the process the window shows "Not Responding". However, after that the folder is created normally. We did not face this issue in the previous SharePoint 2010 environment.
I have tried the various suggested solutions online like disabling "Automatically detect settings" in IE but that did not fix the issue.
Our environment is SharePoint 2013 with Windows Server 2012 R2. Our users are using IE9.
Any idea what might be causing the problem?
Thank you.

Hi,
Please test the issue on more client PC and see if it is a client performance issue.
If you create new Folder via Windows Explorer on a SharePoint server, does the issue still occur?
Is there load balance deployed in your envrionment?
Does the issue occur if you map a network drive to a SharePoint library per the steps in the article below, then create a new folder:
https://support.microsoft.com/kb/2616712?wa=wsignin1.0
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Rebecca Tu
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My IMac 2009 with snow Leopard is very slow. What can I do ? I'm french

My IMac 2009 with snow Leopard is very slow. What can I do ? I'm french

Patjan73 wrote:
My IMac 2009 with snow Leopard is very slow. What can I do ? I'm french
The first two things I recommend is boot from your installer dvd or external bootable drive and repair/verify your drives with Disk Utility (not repair permissions) and do a smc and pram reset.
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I update my iphone 4s with iso8 but its very slow can i go back to iso7 ?

I update my iphone 4s with iso8 but its very slow can i go back to iso7 ?

Is everything slow? What apps are slow?
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Slow Push Notifications from Lync 2013 to Windows Phone 8.1 (dev)

Hi , I recently configured our Push notifications on our Lync 2013 Standard server, but i'm experiencing very slow performance of the push notification.
For example when I send IM from PC to my WP 8.1 phone the message is received after s few seconds . When I try another one right after the first one I receive error in my Lync client
This message may not have been sent to LyncTest because the server timed out.
If I wait 60-120sec I can send another IM and I can receive it on the phone. Tried debugging with OCSLogger but it seems that there are no errors. Lync calls also work in random situations.
Anyone experienced the same problem with Lync 2013 push notifications ?

When you run Lync Logging Tool, check you select Mcx logging component for the Logging Options selection.
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TechNet Community Support

Exchange 2013 - outlook in LAN environment very slow upload but fast download - not using 'use cached exchange mode'

Hi,
I have Exchange 2013 setup in a new environment (no migration) and it is working great except I just realized there is a big problem.
I notice the following
Problem 1:
Outlook 2010 with sp2 with cached exchange mode on: when I import the pst into outlook, it imports fine but the sync is extremely slow. It uploads to the Exchange 2013 mail server at 20-70KB/sec (bytes) via LAN.
Problem 2:
Outlook 2010 with sp2 with cached exchange mode off: when I import the pst into outlook, it imports extremely slow. It uploads to the Exchange 2013 mail server at 20-70KB/sec (bytes) via LAN.
More info:
-user1 has 1GB of mail and when setting up the user on a new pc with outlook with cached exchange mode on, it downloads the mail very fast. It downloads at 40-80 Mbps/sec (bits).
-I have Exchange 2013 with CU3 with win2k12 non r2.
Why is the download so fast from Exchange 2013 but the upload to Exchange 2013 is extremely slow? How do I fix this?
Thanks

I did some more testing.
I setup a test environment with:
-Exchange 2013 SP1 on win2k12 r2
-Outlook 2010 SP2 on windows 7 sp1
-Outlook 2010 SP2 on windows 8.1
-Outlook 2013 SP1 on windows 8.1
Both windows 7 and windows 8.1 have the very slow upload issue to Exchange 2013. Windows 7 upload to Exchange 2013 is around 20-70KB/sec (bytes) via LAN. Windows 8.1 upload is a bit more responsive at around 500-600KB/sec (bytes) via LAN.
I changed the TcpAckFrequency to 1 for windows 7 and 8.1 and the problem went away. The upload on both Windows 7 and 8.1 was going at megabytes after the change.
I hope Microsoft fixes this soon.
PowerShell script to have this automated via GPO:
http://community.spiceworks.com/topic/571571-outlook-slow-after-migrating-to-exchange-2013
PowerShell Script:
$strGUIDS=[array](Get-WmiObject win32_networkadapter -filter "netconnectionstatus = 2" | select -expand GUID)
foreach ($strGUID in $strGUIDS) {New-ItemProperty -path HKLM:\System\CurrentControlSet\services\Tcpip\Parameters\Interfaces\$strGUID -propertytype DWORD -name TcpAckFrequency -value 1}

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I am using a Macbook Pro mid-2012 version OS X 10.9.5 (13F34); Processor 2.5 GHz Intel Core i5; Memory 4 GB 1600 MHz DDR3; Graphics Intel HD Graphics 4000 1024 MB.
Regardless of how many files and apps I remove my memory is being eaten up to the point I can hardly do anything at all. There are no civil words for how frustrated I am. Someone please help me.
Thanks,
JJ

Install Mavericks, Lion/Mountain Lion Using Internet Recovery
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Internet Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.
Partition and Format the hard drive:
Select Disk Utility from the main menu and click on the Continue button.
After DU loads select your newly installed hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.
Reinstall Lion/Mountain Lion. Mavericks: Select Reinstall Lion/Mountain Lion, Mavericks and click on the Install button. Be sure to select the correct drive to use if you have more than one.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
This should restore the version of OS X originally pre-installed on the computer.

Lync 2013 external to internal IM is slow or messages do not arrive

Hi,
I'm building a Lync 2013 setup on Windows Server 2012. Internal Lync 2013 standard server with Lync 2013 edge server in a DMZ. No federation.
Internally al users are able to chat, audio/video and conferance.
My problem is that external users are able to sign in and start a chat with an internal user but it looks like communication is only working in one way.
Example:
User 1 is external;
User 2 is internal;
User 1 starts IM with user 2 and says "hi"
User 2 receives the IM and accepts and is seeing the "Hi" messages from user 1.
User 2 reply's with "Hi" back and that messages does not arrive at user 2. Some time's not at all, some times after a minute or 2.
When user 1 is receiving the reply user 2 still see's the rotating dot's that the message is beeing send. and after a while user 2 receives: "This message may not have been sent to User1
because there was no response from the server."
The situation seems to occures only from internally to externally and also with both users externally. I cannot see any error's in the event logs of the Internal or Edge server. De debugging tools is showing me error's like:
Text: Message or one of its headers caused SIP transaction processing error
Result-Code: 0xc3e93f5b SIPPROXY_E_TRANSACTION_TIMEOUT
Text: Message was discarded by the application
Result-Code: 0xc3e93ec6 SIP_E_AUTH_CANNOT_CHALLENGE
Audio/video requests are also arriving at the other user but are unable to establish a connection.
I can't really figure out what is going wrong. Certificates are correct, i think firewall rules are in place otherwise i have no communication at all i'm guessing. Routes also seem ok.
Some help would be great
Regards
Pascal

Hi,
The internal user Lynctest is sending a message to pslijkerman who is connected externally.
User pslijkerman receives the messages but the lynctest user keeps seeing rotating dots (processing message or something) after 1 minute or so the following messages is displayed in the Lync Im screen for user lynctest.
======
This message may not have been sent to Pascal Slijkerman because there was no response from the server.
======
This is some logging from the internal lync server.
===========
TL_INFO(TF_PROTOCOL) [0]226C.2528::04/09/2013-07:53:17.056.0013034f (SIPStack,SIPAdminLog::ProtocolRecord::Flush:2420.idx(196))[2737352855] $$begin_record
Trace-Correlation-Id: 2737352855
Instance-Id: 1304
Direction: incoming
Peer: srv-domain34.domain.nl:49510
Message-Type: request
BYE sip:[email protected];opaque=user:epid:L30jBQ2CP1G71x2KsIF2cAAA;gruu SIP/2.0
Start-Line: BYE sip:[email protected];opaque=user:epid:L30jBQ2CP1G71x2KsIF2cAAA;gruu SIP/2.0
From: "" <sip:[email protected]>;epid=36889192ba;tag=c84477430c
To: "lynctest"<sip:[email protected]>;tag=ffbc4dc4e5;epid=b58bd39e10
Call-ID: f295aa80628b4c7e8e0896ed216ec5b2
CSeq: 1 BYE
Via: SIP/2.0/TLS 172.xx.xx.1:49510;branch=z9hG4bK49BC5E54.654FC7DF7B8FBC80;branched=FALSE
Via: SIP/2.0/TLS 192.xx.xx.164:49524;received=84.xx.xx.204;ms-received-port=49524;ms-received-cid=E00
Route: <sip:SRV-domain34.domain.nl:5061;transport=tls;opaque=state:T:F;lr>;tag=BDBD058532075001772DF63E1A794C59
Max-Forwards: 69
Content-Length: 0
Ms-client-diagnostics: 52112;reason="Callee did not receive an ACK for the 200 OK"
$$end_record
TL_INFO(TF_DIAG) [0]226C.2528::04/09/2013-07:53:17.087.00130d06 (SIPStack,SIPAdminLog::WriteDiagnosticEvent:1207.idx(778))[2737352855] $$begin_record
Severity: information
Text: Routed a request that came from a server trusted for routing
SIP-Start-Line: BYE sip:10.xx.xx.30:52211;transport=tls;ms-opaque=07531f0291;ms-received-cid=11400;grid SIP/2.0
SIP-Call-ID: f295aa80628b4c7e8e0896ed216ec5b2
SIP-CSeq: 1 BYE
Peer: 10.xx.xx.30:52211
Data: destination="[email protected]"
$$end_record
TL_INFO(TF_PROTOCOL) [0]226C.2528::04/09/2013-07:53:17.087.00130d62 (SIPStack,SIPAdminLog::ProtocolRecord::Flush:2420.idx(196))[2737352855] $$begin_record
Trace-Correlation-Id: 2737352855
Instance-Id: 1304
Direction: outgoing
Peer: 10.xx.xx.30:52211
Message-Type: request
BYE sip:10.xx.xx.30:52211;transport=tls;ms-opaque=07531f0291;ms-received-cid=11400;grid SIP/2.0
Start-Line: BYE sip:10.xx.xx.30:52211;transport=tls;ms-opaque=07531f0291;ms-received-cid=11400;grid SIP/2.0
From: "" <sip:[email protected]>;epid=36889192ba;tag=c84477430c
To: "lynctest"<sip:[email protected]>;tag=ffbc4dc4e5;epid=b58bd39e10
Call-ID: f295aa80628b4c7e8e0896ed216ec5b2
CSeq: 1 BYE
Via: SIP/2.0/TLS 10.xx.xx.37:5061;branch=z9hG4bK445B1BFE.41682B6C1B09AC7D;branched=FALSE;ms-internal-info="bajkITWtf7W6iXpPN4ntXDe2Uuk9SpjNhAw17jrz6DmT9sK2hB10T2EQAA"
Via: SIP/2.0/TLS 172.xx.xx.1:49510;branch=z9hG4bK49BC5E54.654FC7DF7B8FBC80;branched=FALSE;ms-received-port=49510;ms-received-cid=13800
Via: SIP/2.0/TLS 192.xx.xx.164:49524;received=84.xx.xx.204;ms-received-port=49524;ms-received-cid=E00
Max-Forwards: 68
Content-Length: 0
Ms-client-diagnostics: 52112;reason="Callee did not receive an ACK for the 200 OK"
$$end_record
TL_INFO(TF_PROTOCOL) [0]226C.2528::04/09/2013-07:53:17.087.00130f28 (SIPStack,SIPAdminLog::ProtocolRecord::Flush:2420.idx(196))[2737352855] $$begin_record
Trace-Correlation-Id: 2737352855
Instance-Id: 1306
Direction: incoming
Peer: 10.xx.xx.30:52211
Message-Type: response
SIP/2.0 481 Call Leg/Transaction Does Not Exist
Start-Line: SIP/2.0 481 Call Leg/Transaction Does Not Exist
From: "" <sip:[email protected]>;epid=36889192ba;tag=c84477430c
To: "lynctest"<sip:[email protected]>;tag=ffbc4dc4e5;epid=b58bd39e10
Call-ID: f295aa80628b4c7e8e0896ed216ec5b2
CSeq: 1 BYE
Via: SIP/2.0/TLS 10.xx.xx.37:5061;branch=z9hG4bK445B1BFE.41682B6C1B09AC7D;branched=FALSE;ms-internal-info="bajkITWtf7W6iXpPN4ntXDe2Uuk9SpjNhAw17jrz6DmT9sK2hB10T2EQAA"
Via: SIP/2.0/TLS 172.xx.xx.1:49510;branch=z9hG4bK49BC5E54.654FC7DF7B8FBC80;branched=FALSE;ms-received-port=49510;ms-received-cid=13800
Via: SIP/2.0/TLS 192.xx.xx.164:49524;received=84.xx.xx.204;ms-received-port=49524;ms-received-cid=E00
Content-Length: 0
Ms-client-diagnostics: 52085;reason="Dialog does not exist"
$$end_record
TL_INFO(TF_DIAG) [0]226C.2528::04/09/2013-07:53:17.087.0013142e (SIPStack,SIPAdminLog::WriteDiagnosticEvent:1207.idx(778))[2737352855] $$begin_record
Severity: information
Text: Response successfully routed
SIP-Start-Line: SIP/2.0 481 Call Leg/Transaction Does Not Exist
SIP-Call-ID: f295aa80628b4c7e8e0896ed216ec5b2
SIP-CSeq: 1 BYE
Peer: srv-domain34.domain.nl:49510
$$end_record
TL_INFO(TF_PROTOCOL) [0]226C.2528::04/09/2013-07:53:17.087.00131486 (SIPStack,SIPAdminLog::ProtocolRecord::Flush:2420.idx(196))[2737352855] $$begin_record
Trace-Correlation-Id: 2737352855
Instance-Id: 1306
Direction: outgoing
Peer: srv-domain34.domain.nl:49510
Message-Type: response
SIP/2.0 481 Call Leg/Transaction Does Not Exist
Start-Line: SIP/2.0 481 Call Leg/Transaction Does Not Exist
From: "" <sip:[email protected]>;epid=36889192ba;tag=c84477430c
To: "lynctest"<sip:[email protected]>;tag=ffbc4dc4e5;epid=b58bd39e10
Call-ID: f295aa80628b4c7e8e0896ed216ec5b2
CSeq: 1 BYE
Via: SIP/2.0/TLS 172.xx.xx.1:49510;branch=z9hG4bK49BC5E54.654FC7DF7B8FBC80;branched=FALSE;ms-received-port=49510;ms-received-cid=13800
Via: SIP/2.0/TLS 192.xx.xx.164:49524;received=84.xx.xx.204;ms-received-port=49524;ms-received-cid=E00
Content-Length: 0
Ms-client-diagnostics: 52085;reason="Dialog does not exist"
$$end_record
============
Thanks
Regards
Pascal

Lync 2013 Edge - Windows Standard 2012 - Set-CSCertificate gives me "The buffer supplied to a function was too small."

Hello,
I'm having some issues during the installation of our new Edge 2013 server, specifically when trying to assign the external certificate.
We have a Lync 2010 deployment already, and this is a step in the migration to the new version.
On the 2010 Edge server, we have a Geotrust SAN certificate currently which it has been running nicely with for the past couple of years since we installed it.
However, after trying to assign the certificate to the Lync 2013 Edge server, it just keeps giving me "set-cscertificate : Command execution failed: The buffer supplied to a function was too small."
If I request a certificate from our Internal CA, it assigns fine and there's no problem - however I've gone over all the Subject Alternate Names on the Geotrust Cert and all of them are present, the certificate was exported and imported with the private
key so that should not be the issue either. The common name on them are the same, and all the SAN's are there, along with quite a few others (Though I expect this should not present any problems.)
We didnt have the intermediate Geotrust CA in the "Intermediate Certification Authorities" list, so I've imported that along with a current CRL but it still refuses to assign the certificate.
Trying to find some more details on the error message seems rather futile - some more details to the error messages would have been helpful, but I'm hoping someone here might be able to give me a hand in diagnosing the actual issue.
Thanks in advance,
Johan

In our case we traced the problem to the version of the certificate template. We could not utilize a v3 template from our Enterprise CA. Once the CA administrator configured and granted us the permissions to a v2 certificate template we were able to successfully
assign a certificate to Lync.
The problems comes in regarding the cryptography provider of the certificate template. Certificates based upon a v2 template utilize CryptoAPI (Cryptography API), and v3 templates utilize CNG (Cryptography API: Next Generation) as the cryptography
provider.
Lync Server 2010 and 2013 it appears, do not seem to utilize v3 certificates properly. This article explains how to determine which version of cryptography provider is being used by for the certificates in your environment: http://www.ehloworld.com/751.
You may consider checking the template version of your certificate to see if that helps your situation, perhaps Geotrust can reissue you a v2 certificate if necessary.
Further background info: http://msdn.microsoft.com/en-us/library/windows/desktop/bb931355(v=vs.85).aspx
Regards,
Jason
Jason Hindson

Lync 2013 with Windows 8.1 very slow

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