Lync 2013 x64 Crashes on Windows 7 Pro x64
Version=1
EventType=APPCRASH
EventTime=130571930358088832
ReportType=2
Consent=1
UploadTime=130571930358712834
ReportIdentifier=d4494ca1-4e6d-11e4-b4ac-001cc4ae67d4
IntegratorReportIdentifier=d4494ca0-4e6d-11e4-b4ac-001cc4ae67d4
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=lync.exe
Sig[1].Name=Application Version
Sig[1].Value=15.0.4649.1000
Sig[2].Name=Application Timestamp
Sig[2].Value=53e9ae69
Sig[3].Name=Fault Module Name
Sig[3].Value=KERNELBASE.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7601.18409
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=5315a05a
Sig[6].Name=Exception Code
Sig[6].Value=e06d7363
Sig[7].Name=Exception Offset
Sig[7].Value=000000000000940d
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
UI[2]=C:\Program Files\Microsoft Office 15\root\office15\lync.exe
UI[3]=Microsoft Lync has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files\Microsoft Office 15\root\office15\lync.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\System32\SYSFER.DLL
LoadedModule[5]=C:\Program Files\Microsoft Office 15\root\office15\AppVIsvSubsystems64.dll
LoadedModule[6]=C:\Program Files\Microsoft Office 15\root\office15\AppVIsvStream64.dll
LoadedModule[7]=C:\Program Files\Microsoft Office 15\root\office15\c2r64.dll
LoadedModule[8]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[9]=C:\Windows\system32\msvcrt.dll
LoadedModule[10]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[11]=C:\Windows\system32\RPCRT4.dll
LoadedModule[12]=C:\Windows\system32\USER32.dll
LoadedModule[13]=C:\Windows\system32\GDI32.dll
LoadedModule[14]=C:\Windows\system32\LPK.dll
LoadedModule[15]=C:\Windows\system32\USP10.dll
LoadedModule[16]=C:\Windows\system32\USERENV.dll
LoadedModule[17]=C:\Windows\system32\profapi.dll
LoadedModule[18]=C:\Windows\system32\SHELL32.dll
LoadedModule[19]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[20]=C:\Windows\system32\ole32.dll
LoadedModule[21]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[22]=C:\Program Files\Microsoft Office 15\root\office15\MSVCR100.dll
LoadedModule[23]=C:\Program Files\Microsoft Office 15\root\office15\LyncModelProxy.dll
LoadedModule[24]=C:\Program Files\Microsoft Office 15\root\office15\PropertyModel.dll
LoadedModule[25]=C:\Program Files\Microsoft Office 15\root\office15\MSVCP100.dll
LoadedModule[26]=C:\Program Files\Microsoft Office 15\root\office15\PropertyModelProxy.dll
LoadedModule[27]=C:\Program Files\Microsoft Office 15\root\office15\LyncDesktopViewModel.dll
LoadedModule[28]=C:\Windows\system32\MSIMG32.dll
LoadedModule[29]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18455_none_2b283fd671e9bf4d\gdiplus.dll
LoadedModule[30]=C:\Windows\system32\DWrite.dll
LoadedModule[31]=C:\Program Files\Microsoft Office 15\root\office15\RtmMvrAs.dll
LoadedModule[32]=C:\Program Files\Microsoft Office 15\root\office15\MSVCR110.dll
LoadedModule[33]=C:\Program Files\Microsoft Office 15\root\office15\RtmPal.dll
LoadedModule[34]=C:\Windows\system32\WINMM.dll
LoadedModule[35]=C:\Windows\system32\WS2_32.dll
LoadedModule[36]=C:\Windows\system32\NSI.dll
LoadedModule[37]=C:\Windows\system32\PSAPI.DLL
LoadedModule[38]=C:\Windows\system32\POWRPROF.dll
LoadedModule[39]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[40]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[41]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[42]=C:\Windows\system32\pdh.dll
LoadedModule[43]=C:\Program Files\Microsoft Office 15\root\office15\MSVCP110.dll
LoadedModule[44]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[45]=C:\Windows\system32\WINNSI.DLL
LoadedModule[46]=C:\Program Files\Microsoft Office 15\root\office15\dbghelp.dll
LoadedModule[47]=C:\Windows\system32\bcrypt.dll
LoadedModule[48]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[49]=C:\Windows\system32\PROPSYS.dll
LoadedModule[50]=C:\Program Files\Microsoft Office 15\root\office15\RtmCodecs.dll
LoadedModule[51]=C:\Windows\system32\d3d11.dll
LoadedModule[52]=C:\Windows\system32\dxgi.dll
LoadedModule[53]=C:\Windows\system32\VERSION.dll
LoadedModule[54]=C:\Windows\system32\dwmapi.dll
LoadedModule[55]=C:\Windows\system32\d3d9.dll
LoadedModule[56]=C:\Windows\system32\d3d8thk.dll
LoadedModule[57]=C:\Windows\system32\dxva2.dll
LoadedModule[58]=C:\Windows\system32\IMM32.dll
LoadedModule[59]=C:\Windows\system32\MSCTF.dll
LoadedModule[60]=C:\Windows\system32\UIAutomationCore.DLL
LoadedModule[61]=C:\Windows\system32\OLEACC.dll
LoadedModule[62]=C:\Program Files\Common Files\Microsoft Shared\Office15\mso.dll
LoadedModule[63]=C:\Windows\system32\d2d1.dll
LoadedModule[64]=C:\Windows\system32\uxtheme.dll
LoadedModule[65]=C:\Windows\system32\WINSTA.dll
LoadedModule[66]=C:\Windows\system32\WINTRUST.dll
LoadedModule[67]=C:\Windows\system32\CRYPT32.dll
LoadedModule[68]=C:\Windows\system32\MSASN1.dll
LoadedModule[69]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[70]=C:\Program Files\Microsoft Office 15\root\office15\Uc.dll
LoadedModule[71]=C:\Program Files\Microsoft Office 15\root\office15\RtmMvrCs.dll
LoadedModule[72]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[73]=C:\Windows\system32\HID.DLL
LoadedModule[74]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac\Comctl32.dll
LoadedModule[75]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[76]=C:\Windows\system32\msi.dll
LoadedModule[77]=C:\Program Files\Microsoft Office 15\root\office15\1033\lyncDesktopResources.dll
LoadedModule[78]=C:\Windows\system32\DavClnt.DLL
LoadedModule[79]=C:\Windows\system32\DAVHLPR.dll
LoadedModule[80]=C:\Windows\System32\netprofm.dll
LoadedModule[81]=C:\Windows\System32\nlaapi.dll
LoadedModule[82]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[83]=C:\Windows\system32\rsaenh.dll
LoadedModule[84]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[85]=C:\Windows\system32\d3d10_1.dll
LoadedModule[86]=C:\Windows\system32\d3d10_1core.dll
LoadedModule[87]=C:\Windows\System32\npmproxy.dll
LoadedModule[88]=C:\Windows\system32\D3D10Warp.dll
LoadedModule[89]=C:\Windows\system32\webservices.dll
LoadedModule[90]=C:\Program Files\Microsoft Office 15\root\office15\OLMAPI32.DLL
LoadedModule[91]=C:\Program Files\Microsoft Office 15\root\office15\1033\mapir.dll
LoadedModule[92]=C:\Windows\system32\ntmarta.dll
LoadedModule[93]=C:\Windows\system32\WLDAP32.dll
LoadedModule[94]=C:\Program Files\Common Files\Microsoft Shared\Office15\riched20.dll
LoadedModule[95]=C:\Windows\system32\nvwgf2umx.dll
LoadedModule[96]=C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\osppc.dll
LoadedModule[97]=C:\Windows\system32\Secur32.dll
LoadedModule[98]=C:\Windows\system32\SSPICLI.DLL
LoadedModule[99]=C:\Program Files\Microsoft Office 15\root\office15\UccApi.dll
LoadedModule[100]=C:\Program Files\Microsoft Office 15\root\office15\Win32MsgQueue.dll
LoadedModule[101]=C:\Program Files\Microsoft Office 15\root\office15\1033\ocapires.dll
LoadedModule[102]=C:\Program Files\Microsoft Office 15\root\office15\Psom.dll
LoadedModule[103]=C:\Windows\System32\msxml6.dll
LoadedModule[104]=C:\Program Files\Microsoft Office 15\root\office15\OcImport.DLL
LoadedModule[105]=C:\Program Files\Microsoft Office 15\root\office15\ocrec.dll
LoadedModule[106]=C:\Windows\system32\mlang.dll
LoadedModule[107]=C:\Windows\system32\windowscodecs.dll
LoadedModule[108]=C:\Program Files\Microsoft Office 15\root\office15\RtmMediaManager.dll
LoadedModule[109]=C:\Windows\system32\AVRT.DLL
LoadedModule[110]=C:\Program Files\Microsoft Office 15\root\office15\AppSharingMediaProvider.dll
LoadedModule[111]=C:\Program Files\Microsoft Office 15\root\office15\RTMPLTFM.dll
LoadedModule[112]=C:\Windows\system32\bcryptprimitives.dll
LoadedModule[113]=C:\Windows\system32\credssp.dll
LoadedModule[114]=C:\Windows\system32\mswsock.dll
LoadedModule[115]=C:\Windows\System32\wshtcpip.dll
LoadedModule[116]=C:\Windows\System32\wship6.dll
LoadedModule[117]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[118]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[119]=C:\Windows\system32\wlanapi.dll
LoadedModule[120]=C:\Windows\system32\wlanutil.dll
LoadedModule[121]=C:\Windows\System32\MMDevApi.dll
LoadedModule[122]=C:\Windows\system32\MFPlat.dll
LoadedModule[123]=C:\Windows\system32\devenum.dll
LoadedModule[124]=C:\Windows\system32\msdmo.dll
LoadedModule[125]=C:\Windows\system32\MF.dll
LoadedModule[126]=C:\Windows\system32\ATL.DLL
LoadedModule[127]=C:\Windows\system32\ksuser.dll
LoadedModule[128]=C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPI64.dll
LoadedModule[129]=C:\Windows\system32\WinSATAPI.dll
LoadedModule[130]=C:\Windows\system32\urlmon.dll
LoadedModule[131]=C:\Windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[132]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[133]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[134]=C:\Windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[135]=C:\Windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[136]=C:\Windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[137]=C:\Windows\system32\normaliz.DLL
LoadedModule[138]=C:\Windows\system32\iertutil.dll
LoadedModule[139]=C:\Windows\system32\WININET.dll
LoadedModule[140]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
LoadedModule[141]=C:\Program Files\Common Files\Microsoft Shared\OFFICE15\MSOXMLMF.DLL
LoadedModule[142]=C:\Program Files\Microsoft Office 15\root\office15\RdpQoEMetrics.dll
LoadedModule[143]=C:\Windows\system32\dnsapi.dll
LoadedModule[144]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
LoadedModule[145]=C:\Windows\system32\apphelp.dll
LoadedModule[146]=C:\Windows\system32\AUDIOSES.DLL
Sec[0].Key=LCID
Sec[0].Value=1033
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Microsoft Lync
AppPath=C:\Program Files\Microsoft Office 15\root\office15\lync.exe
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Audio drivers
Bluetooth drivers
System chipset drivers
webcam drivers
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Eventlog message:
Faulting application name: lync.exe, version: 15.0.4420.1017, time stamp: 0x5067326f
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
Exception code: 0xc0000017
Fault offset: 0x0000c41f
Faulting process id: 0x2918
Faulting application start time: 0x01cecb1ab5a8cccf
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 5806ca39-372c-11e3-af61-002618927526
We are having this on a few lync clients. The crashes are at random, a few times per day. Generally happens when the client is idle. Windows 7 systems, with the latest version of the client. (15.0.4517.1504)Any ideas?Hi Everett.Chris,
Did you solve the issue with the suggestion Waqas105 provided?
Did you install Bluetooth on your computer? If yes, please remove it and test the issue again.
Please also make sure you remove all instances of the Lync 2013 Security Update KB2817465.
If the issue persists, please past the entire log or message when Lync client crashes so that we know which file cause the issue.
Best Regards,
Eason Huang
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Lync 2013 Client crashes when searching for a specific user
We are using Lync client version 15.0.4569.1503
When typing "Singh" into the search field, Lync crashes with the error message:
Microsoft Lync has stopped working. Windows is checking for a solution to the problem.
This is happening for all users in the enterprise who search for Singh.
In Event Viewer, Application Error 1000 is logged:
Faulting application name: lync.exe, version: 15.0.4569.1503, time stamp: 0x52b0af33Faulting module name: Uc.dll, version: 15.0.4569.1503, time stamp: 0x52b0b5c4Exception code: 0xc0000005Fault offset: 0x00007c3aFaulting process id: 0x3dcFaulting application start time: 0x01cfa5ae6c1d6266Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\lync.exeFaulting module path: C:\Program Files (x86)\Microsoft Office\Office15\Uc.dllReport Id: aba6fa46-11a1-11e4-9f53-18037341ac8d
The WER file contains the following:
Version=1
EventType=APPCRASH
EventTime=130505075954941334
ReportType=2
Consent=1
UploadTime=130505075956121334
ReportIdentifier=135567f7-11a0-11e4-9f53-18037341ac8d
IntegratorReportIdentifier=135567f6-11a0-11e4-9f53-18037341ac8d
WOW64=1
Response.BucketId=106444627
Response.BucketTable=17
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=lync.exe
Sig[1].Name=Application Version
Sig[1].Value=15.0.4569.1503
Sig[2].Name=Application Timestamp
Sig[2].Value=52b0af33
Sig[3].Name=Fault Module Name
Sig[3].Value=Uc.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=15.0.4569.1503
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=52b0b5c4
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=00007c3a
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.4
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
UI[2]=C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
UI[3]=Microsoft Lync has stopped working
UI[4]=Windows can check online for a solution to the problem and try to restart the program.
UI[5]=Check online for a solution and restart the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
LoadedModule[1]=C:\windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\windows\syswow64\kernel32.dll
LoadedModule[3]=C:\windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\windows\syswow64\ADVAPI32.dll
LoadedModule[5]=C:\windows\syswow64\msvcrt.dll
LoadedModule[6]=C:\windows\SysWOW64\sechost.dll
LoadedModule[7]=C:\windows\syswow64\RPCRT4.dll
LoadedModule[8]=C:\windows\syswow64\SspiCli.dll
LoadedModule[9]=C:\windows\syswow64\CRYPTBASE.dll
LoadedModule[10]=C:\windows\syswow64\ole32.dll
LoadedModule[11]=C:\windows\syswow64\GDI32.dll
LoadedModule[12]=C:\windows\syswow64\USER32.dll
LoadedModule[13]=C:\windows\syswow64\LPK.dll
LoadedModule[14]=C:\windows\syswow64\USP10.dll
LoadedModule[15]=C:\windows\syswow64\OLEAUT32.dll
LoadedModule[16]=C:\windows\system32\MSVCR100.dll
LoadedModule[17]=C:\Program Files (x86)\Microsoft Office\Office15\LyncModelProxy.dll
LoadedModule[18]=C:\Program Files (x86)\Microsoft Office\Office15\PropertyModel.dll
LoadedModule[19]=C:\windows\system32\MSVCP100.dll
LoadedModule[20]=C:\Program Files (x86)\Microsoft Office\Office15\PropertyModelProxy.dll
LoadedModule[21]=C:\Program Files (x86)\Microsoft Office\Office15\LyncDesktopViewModel.dll
LoadedModule[22]=C:\windows\system32\MSIMG32.dll
LoadedModule[23]=C:\windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18455_none_72d576ad8665e853\gdiplus.dll
LoadedModule[24]=C:\windows\system32\DWrite.dll
LoadedModule[25]=C:\Program Files (x86)\Microsoft Office\Office15\RtmMvrAs.dll
LoadedModule[26]=C:\windows\system32\MSVCR110.dll
LoadedModule[27]=C:\Program Files (x86)\Microsoft Office\Office15\RtmPal.dll
LoadedModule[28]=C:\windows\system32\WINMM.dll
LoadedModule[29]=C:\windows\syswow64\WS2_32.dll
LoadedModule[30]=C:\windows\syswow64\NSI.dll
LoadedModule[31]=C:\windows\syswow64\PSAPI.DLL
LoadedModule[32]=C:\windows\system32\POWRPROF.dll
LoadedModule[33]=C:\windows\syswow64\SETUPAPI.dll
LoadedModule[34]=C:\windows\syswow64\CFGMGR32.dll
LoadedModule[35]=C:\windows\syswow64\DEVOBJ.dll
LoadedModule[36]=C:\windows\system32\pdh.dll
LoadedModule[37]=C:\windows\system32\MSVCP110.dll
LoadedModule[38]=C:\windows\system32\IPHLPAPI.DLL
LoadedModule[39]=C:\windows\system32\WINNSI.DLL
LoadedModule[40]=C:\Program Files (x86)\Microsoft Office\Office15\dbghelp.dll
LoadedModule[41]=C:\windows\system32\bcrypt.dll
LoadedModule[42]=C:\windows\system32\WTSAPI32.dll
LoadedModule[43]=C:\windows\system32\PROPSYS.dll
LoadedModule[44]=C:\Program Files (x86)\Microsoft Office\Office15\RtmCodecs.dll
LoadedModule[45]=C:\windows\system32\d3d11.dll
LoadedModule[46]=C:\windows\system32\dxgi.dll
LoadedModule[47]=C:\windows\system32\VERSION.dll
LoadedModule[48]=C:\windows\system32\dwmapi.dll
LoadedModule[49]=C:\windows\system32\d3d9.dll
LoadedModule[50]=C:\windows\system32\d3d8thk.dll
LoadedModule[51]=C:\windows\system32\dxva2.dll
LoadedModule[52]=C:\windows\syswow64\IMM32.dll
LoadedModule[53]=C:\windows\syswow64\MSCTF.dll
LoadedModule[54]=C:\windows\system32\UIAutomationCore.DLL
LoadedModule[55]=C:\windows\system32\OLEACC.dll
LoadedModule[56]=C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\mso.dll
LoadedModule[57]=C:\windows\system32\d2d1.dll
LoadedModule[58]=C:\windows\system32\uxtheme.dll
LoadedModule[59]=C:\windows\system32\WINSTA.dll
LoadedModule[60]=C:\windows\syswow64\WINTRUST.dll
LoadedModule[61]=C:\windows\syswow64\CRYPT32.dll
LoadedModule[62]=C:\windows\syswow64\MSASN1.dll
LoadedModule[63]=C:\windows\syswow64\SHELL32.dll
LoadedModule[64]=C:\windows\syswow64\SHLWAPI.dll
LoadedModule[65]=C:\Program Files (x86)\Microsoft Office\Office15\Uc.dll
LoadedModule[66]=C:\Program Files (x86)\Microsoft Office\Office15\RtmMvrCs.dll
LoadedModule[67]=C:\windows\system32\WINSPOOL.DRV
LoadedModule[68]=C:\windows\system32\HID.DLL
LoadedModule[69]=C:\windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\Comctl32.dll
LoadedModule[70]=C:\windows\syswow64\CLBCatQ.DLL
LoadedModule[71]=C:\windows\system32\msi.dll
LoadedModule[72]=C:\Program Files (x86)\Microsoft Office\Office15\1033\lyncDesktopResources.dll
LoadedModule[73]=C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\adal.dll
LoadedModule[74]=C:\windows\system32\WINHTTP.dll
LoadedModule[75]=C:\windows\system32\webio.dll
LoadedModule[76]=C:\windows\syswow64\WININET.dll
LoadedModule[77]=C:\windows\syswow64\Normaliz.dll
LoadedModule[78]=C:\windows\syswow64\iertutil.dll
LoadedModule[79]=C:\windows\syswow64\urlmon.dll
LoadedModule[80]=C:\windows\system32\Secur32.dll
LoadedModule[81]=C:\windows\system32\DavClnt.DLL
LoadedModule[82]=C:\windows\system32\DAVHLPR.dll
LoadedModule[83]=C:\windows\System32\netprofm.dll
LoadedModule[84]=C:\windows\System32\nlaapi.dll
LoadedModule[85]=C:\windows\system32\CRYPTSP.dll
LoadedModule[86]=C:\windows\system32\rsaenh.dll
LoadedModule[87]=C:\windows\system32\RpcRtRemote.dll
LoadedModule[88]=C:\windows\System32\npmproxy.dll
LoadedModule[89]=C:\windows\system32\webservices.dll
LoadedModule[90]=C:\windows\system32\d3d10_1.dll
LoadedModule[91]=C:\windows\system32\d3d10_1core.dll
LoadedModule[92]=C:\windows\system32\D3D10Warp.dll
LoadedModule[93]=C:\windows\system32\dhcpcsvc6.DLL
LoadedModule[94]=C:\windows\system32\dhcpcsvc.DLL
LoadedModule[95]=C:\windows\system32\credssp.dll
LoadedModule[96]=C:\windows\system32\mswsock.dll
LoadedModule[97]=C:\windows\System32\wshtcpip.dll
LoadedModule[98]=C:\windows\System32\wship6.dll
LoadedModule[99]=C:\windows\system32\DNSAPI.dll
LoadedModule[100]=C:\windows\system32\rasadhlp.dll
LoadedModule[101]=C:\windows\System32\fwpuclnt.dll
LoadedModule[102]=C:\windows\SysWOW64\msv1_0.DLL
LoadedModule[103]=C:\windows\system32\cryptdll.dll
LoadedModule[104]=C:\windows\SysWOW64\schannel.dll
LoadedModule[105]=C:\windows\system32\ncrypt.dll
LoadedModule[106]=C:\windows\SysWOW64\bcryptprimitives.dll
LoadedModule[107]=C:\windows\system32\USERENV.dll
LoadedModule[108]=C:\windows\system32\profapi.dll
LoadedModule[109]=C:\windows\system32\GPAPI.dll
LoadedModule[110]=C:\Program Files (x86)\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\osppc.dll
LoadedModule[111]=C:\windows\system32\ntmarta.dll
LoadedModule[112]=C:\windows\syswow64\WLDAP32.dll
LoadedModule[113]=C:\Program Files (x86)\Microsoft Office\Office15\UccApi.dll
LoadedModule[114]=C:\Program Files (x86)\Microsoft Office\Office15\Win32MsgQueue.dll
LoadedModule[115]=C:\windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_ec80f00e8593ece5\Comctl32.dll
LoadedModule[116]=C:\Program Files (x86)\Microsoft Office\Office15\1033\ocapires.dll
LoadedModule[117]=C:\Program Files (x86)\Microsoft Office\Office15\Psom.dll
LoadedModule[118]=C:\windows\System32\msxml6.dll
LoadedModule[119]=C:\Program Files (x86)\Microsoft Office\Office15\OcImport.DLL
LoadedModule[120]=C:\Program Files (x86)\Microsoft Office\Office15\ocrec.dll
LoadedModule[121]=C:\windows\system32\mlang.dll
LoadedModule[122]=C:\windows\system32\windowscodecs.dll
LoadedModule[123]=C:\Program Files (x86)\Microsoft Office\Office15\RtmMediaManager.dll
LoadedModule[124]=C:\windows\system32\AVRT.DLL
LoadedModule[125]=C:\Program Files (x86)\Microsoft Office\Office15\AppSharingMediaProvider.dll
LoadedModule[126]=C:\Program Files (x86)\Microsoft Office\Office15\RTMPLTFM.dll
LoadedModule[127]=C:\windows\system32\wlanapi.dll
LoadedModule[128]=C:\windows\system32\wlanutil.dll
LoadedModule[129]=C:\windows\System32\MMDevApi.dll
LoadedModule[130]=C:\windows\system32\MFPlat.dll
LoadedModule[131]=C:\Windows\SysWOW64\devenum.dll
LoadedModule[132]=C:\windows\system32\msdmo.dll
LoadedModule[133]=C:\Program Files (x86)\Common Files\Intel\Media SDK\i2\3.0\mfx_mft_h264ve_32.dll
LoadedModule[134]=C:\windows\system32\EVR.dll
LoadedModule[135]=C:\windows\system32\MF.dll
LoadedModule[136]=C:\windows\system32\ATL.DLL
LoadedModule[137]=C:\windows\system32\ksuser.dll
LoadedModule[138]=C:\windows\system32\WinSATAPI.dll
LoadedModule[139]=C:\windows\system32\AUDIOSES.DLL
LoadedModule[140]=C:\Program Files (x86)\Microsoft Office\Office15\RdpQoEMetrics.dll
LoadedModule[141]=C:\windows\system32\XmlLite.dll
LoadedModule[142]=C:\windows\SysWOW64\SFC.DLL
LoadedModule[143]=C:\windows\system32\sfc_os.DLL
LoadedModule[144]=C:\windows\SysWOW64\SXS.DLL
LoadedModule[145]=C:\Program Files (x86)\Microsoft Office\Office15\sqmapi.dll
LoadedModule[146]=C:\Program Files (x86)\Microsoft Office\Office15\lynchtmlconvpxy.dll
LoadedModule[147]=C:\windows\system32\explorerframe.dll
LoadedModule[148]=C:\windows\system32\DUser.dll
LoadedModule[149]=C:\windows\system32\DUI70.dll
LoadedModule[150]=C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\riched20.dll
LoadedModule[151]=C:\windows\system32\RASAPI32.dll
LoadedModule[152]=C:\windows\system32\rasman.dll
LoadedModule[153]=C:\windows\system32\rtutils.dll
LoadedModule[154]=C:\windows\system32\sensapi.dll
LoadedModule[155]=C:\windows\system32\apphelp.dll
LoadedModule[156]=C:\windows\system32\cryptnet.dll
LoadedModule[157]=C:\windows\SysWOW64\Kerberos.DLL
LoadedModule[158]=C:\windows\system32\LOGONCLI.DLL
LoadedModule[159]=C:\windows\system32\DSROLE.DLL
LoadedModule[160]=C:\windows\system32\NETUTILS.DLL
LoadedModule[161]=C:\windows\system32\NTDSAPI.DLL
LoadedModule[162]=C:\windows\system32\inetcomm.dll
LoadedModule[163]=C:\windows\system32\MSOERT2.dll
LoadedModule[164]=C:\windows\system32\inetres.dll
LoadedModule[165]=C:\windows\system32\igd10umd32.dll
LoadedModule[166]=C:\Users\b6600\AppData\Local\LogMeIn Rescue Applet\LMIR0001.tmp\rahook.dll
LoadedModule[167]=C:\windows\system32\wsock32.dll
LoadedModule[168]=C:\windows\system32\netapi32.dll
LoadedModule[169]=C:\windows\system32\srvcli.dll
LoadedModule[170]=C:\windows\system32\wkscli.dll
LoadedModule[171]=C:\windows\system32\BROWCLI.DLL
LoadedModule[172]=C:\windows\system32\DFSCLI.DLL
LoadedModule[173]=C:\windows\system32\SAMCLI.DLL
LoadedModule[174]=C:\windows\system32\SCHEDCLI.DLL
LoadedModule[175]=C:\windows\system32\snmpapi.dll
LoadedModule[176]=C:\windows\system32\inetmib1.dll
LoadedModule[177]=C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\MSPTLS.DLL
Sec[0].Key=LCID
Sec[0].Value=1033
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Microsoft Lync
AppPath=C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
Thanks in advance,If you update your client to the most recent version, does the issue reoccur?
How many Singh's do you have at your company? I'm curious if there's an active directory attribute that is returned with that user that the client really just doesn't like. Can you go into Active Directory Users and Computers, select View->Advanced
then manually find Singh (don't search) and go to the Attribute Editor tab. Do you see any attribute in there (not just Lync attributes) that seems to have any odd or escape characters?
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications -
Lync 2013 aborts (crashes) after call is terminated
Computer is on a network. Desktop is running Win 7 64 bit with lync 2013. When the user terminates a call lync aborts and asks if user wants to restart Lync. I believe this is profile related as I logged on as myself with my credentials and could not
make the same issue happen. The user also logged into a different computer and worked fine. Did not crash after ending a call. This issue just started as the user has been with this computer for quite some time with no issues before now.
Is there a fix for the user profile?
ThanksYou can enable log on phone device, then check if the phone got the BYE signal in log file.
The log files are stored on the Lync filestore associated with the pool where the user logged into the phone hosted. Should be something like
\\fileserver\LyncShare\*WebServices*\DeviceUpdateLogs\...
Lisa Zheng
TechNet Community Support -
Lync 2013 Mobile client on Windows phone
Hello All,
I am configuring Lync 2013 client and lync 2013 server.
When i try to sign in on Windows Mobile, it does not sign in. Log file also empty.
I uses IIS ARR as RP. Is there any way to see logs on IIS ARR ?
regardsHi,
Did the issue happen only for you or for multiple users?
You can login manually in your Windows Lync client:
https://<ExtPoolFQDN>/Autodiscover/autodiscoverservice.svc/Root for external access
https://<IntPoolFQDN>/AutoDiscover/AutoDiscover.svc/Root for internal access
You can check Reverse Proxy (IIS ARR) with the help of the link below:
http://blogs.technet.com/b/nexthop/archive/2013/02/19/using-iis-arr-as-a-reverse-proxy-for-lync-server-2013.aspx
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support -
Lync 2013 mobile client (android/windows phone) can't sing in
Hello
We have deployed Lync 2013 Server (no CU)in our Organization, wehn we use desktop client or Metro App, all works fine. But when we trying to connect from android or windows phone App, we get notice:
"We cannot log you in beacuse your organization don't support this produkt version"
Some one can advice ?Hi,
Agree with Michael.
What’s more, did you deploy Reverse Proxy on DMZ zone to support mobility devices to login Lync client?
If not, you need to deploy a Reverse Proxy firstly with the help of the link below:
http://technet.microsoft.com/en-us/library/gg398069.aspx
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support -
Safari 5 Crashing on Windows 7 x64 when typing in address bar.
As stated in the subject, the problem I have with Safari 5 is when I try to type in the address bar. Safari simply crashes with this log:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Safari.exe
Application Version: 5.33.16.0
Application Timestamp: 4c087bce
Fault Module Name: CoreFoundation.dll
Fault Module Version: 1.550.26.13
Fault Module Timestamp: 4bff35d2
Exception Code: c0000005
Exception Offset: 00043dd9
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 4105
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
What seems strange is that everything else works fine. I can check my rss feeds and I can even type into the google search bar and pull up the website I need. I just can't use the address bar. I'm thinking this might have to do with the new features in Safari 5 but I don't know enough to pin it. Any help would be greatly appreciated. This seems to be an issue for other users as well.
Edit: I Have "Reset Safari" and it seems to be working for now. I'll give it a while and see what happens. I thought it was strange that I should have to do this but I read it on another post. It seems to be working so far. Perhaps there is something else though that is crashing it? I'll leave this open until I get a response.
Message was edited by: auburncoastI had this exact problem on Windows XP. As soon as I tried typing in the address bar, crash. Every single time. I also reset everything and it stopped the constant crashes related to the address bar. It still seems much less stable than Safari 4, as I cannot got more than a couple hours without a random crash still occurring.
I have reset Safari again and went a step further and uninstalled it, uninstalled all Apple software, deleted all Apple data from Documents and Setting (All users and my user), reinstalled Safari (and iTunes, mobileme control pane, etc)...still crashing frequently, usually at least once an hour but never less than once every couple hours. -
Anyone else besides the Closes on Windows 7 topic have this issue? I deleted all of the safari pref folders and plist files in application data and my local profile but it crashes every time I launch.
Problem Event Name: BEX
Application Name: Safari.exe
Application Version: 5.33.17.8
Application Timestamp: 4c498967
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 2d62ae25
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.256.4
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Unfortunately, a StackHash result like that is Vista's way of saying "I don't know what module is causing the crash".
Checking something before proceeding ... is Safari launching in any other user accounts on the PC? Or is it crashing with a StackHash no matter which user account you open it in? -
InDesign Crashes in Windows 7 x64
I have a user who has been working in CS5 for a year or so who we recently setup with a new computer running Windows 7 Business 64-bit. Since the upgrade and a clean install of CS5 she's been experiencing frequent crashes in InDesign, usually when placing elements or saving. The event log messages all show similar descriptions:
Faulting application name: InDesign.exe, version: 7.0.4.553, time stamp: 0x4d890440
Faulting module name: Public.dll, version: 7.0.4.553, time stamp: 0x4d8903ca
Exception code: 0xc0000005
Fault offset: 0x00177873
Faulting process id: 0x7f0
Faulting application start time: 0x01cc310973b097fa
Faulting application path: C:\Program Files (x86)\Adobe\Adobe InDesign CS5\InDesign.exe
Faulting module path: C:\Program Files (x86)\Adobe\Adobe InDesign CS5\Public.dll
Report Id: 0a11cec6-9cfd-11e0-8922-78acc0b7d4f4
In addition to the faulting module Public.dll (which is the most common), we have seen faulting modules IMAGE.RPLN, ObjectModel.dll, APPFRAMEWORK.RPLN and PACKAGE AND PREFLIGHT.RPLN.
Does anyone have any suggestions on what could be causing these crashes?
Thanks in advance.
RayIn addition to the faulting module Public.dll (which is the most common), we have seen faulting modules IMAGE.RPLN, ObjectModel.dll, APPFRAMEWORK.RPLN and PACKAGE AND PREFLIGHT.RPLN.
Does anyone have any suggestions on what could be causing these crashes?
Unfortunately the faulting module is often not helpful, what's more interesting is the module that invoked it. This is hard to get under Windows. Are you willing to install WinDBG [do you have any Windows Developers around, or other users of Visual Studio]? -
ITunes 10.5 crash on windows 7 x64
I upgraded iTunes to the latest version and rebooted my pc. Now, when I start my pc it crashes, there is always a blue screen that says "insufficient memory". It does not recognize mouse or video driver. Any idea?
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
Firefox 9.01 just crashes on Windows 7 x64
Firefox just stops working on my computer. I checked the crash reports and it does not show the crash.
Hey computerman88,
Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read [[Troubleshooting extensions and themes]].
There is also a lot of useful stuff in the [[Firefox crashes]] Knowledge Base article. If you've recently upgraded, you might want to check out [https://support.mozilla.com/en-US/kb/latest-firefox-issues#w_firefox-crashes-when-i-start-it this article] as well.
Hopefully this helps! -
Update to Muse 2.3 Crashes. Windows 7 x64. "openCreate can't create database over file..."
I updated to Muse 2.3. Everytime I open an old site or create a new one then try to save or save site as, I get error message "openCreate can't create database over file that already exists"
I have tried uninstalling then reinstalling Muse and Air (a couple of times). Also tried the cleaner.
Any suggestions? Of course a tad urgent. Muse is great program, but its usefulness seems to be inversely proportional to the urgency of need.
Thank you for any help.
AlanThanks Zak for getting back to me so quickly. I seem to have solved the problem (fingers crossed).
I restored my Windows 7 system to a point before I installed the latest update to Muse (2.3) [the restore also went back before large windows update that happened this week]. I tried to start Muse up and I got an error message saying it was a damaged installation. I uninstalled then reinstalled AIR. Then I reinstalled Muse. Seem to be working fine now.
The only thing I can think that happened to mess things up was that I used the Cleaner after I uninstalled Muse originally? I used it for the CS6 version. I noticed that Muse was listed under my CS 5.5 installation too (I think it said Muse 16 - maybe v1 or the beta?). I uninstalled that too so maybe I had a corrupted installation from earlier or the beta still hanging around my system?
I really appreciate the prompt support. I will let you know if anything else happens - let me know if you'd like any more info.
Alan -
Windows pro x64 with soundblster live World of Warcr
when i start up my world of warcraft, all of my sound gets greatly distorded. when i go into my sound control panel in windows and change the speeker seting to ither head phones or anything that is not curently selected as the default, the sound gose back to normal. when i am in world of warcraft, and i quit the game, the sound will then go back to normal as well. plz help, it is extreamly annoying to go into the setting over and over again to fix the sound when every i play world of warcraft.
I do know one thing about that game that you didnt list about it's hardware requirements. The game needs to have a certain version of DirectX. Do you have the right version of directX installed (alot of games have it included on the game cd and will ask you to install it at the same time you are installing the game)? Does your sound card support the version of directX that is needed by the game? The latest version of DirectX is 9.0c and I am pretty sure that World of Warcraft is a New game so it is pretty likely that World of Warcraft needs at least ver 8 or 9 of directX. Click Start, then Run, then type "dxdiag" without the qoutes and press enter. If it asks you to scan for the hardware compatibility say Yes or No(if you say yes it will scan your pc and will take a while to finish) on the screen that comes up, in the middle near the bottom it will say what version of direct X you have.
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