Lync Calls to PSTN gets disonnected after few rings if user is outside the organisation.

We are able to call from Lync  client to PSTN if user is inside office.
From outside office, it rings and the disconnects.

Hi,
Did you receive any error message from the Event Viewer of FE server and Mediation server?
Check if you received Event ID 11.
If yes, as the initiate a call to PSTN network requires Edge Server and Lync Pool to establish a connection, you should double check port configuration between Edge Server and FE server, Mediation server and FE server.
More details:
http://terenceluk.blogspot.com/2011/01/outbound-call-to-pstn-network-fails.html
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make
sure that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

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    username godiva privilege 15 secret 4 cH8b8z.ioYu/pMv/AKuEcBd/f6g9v/vm/s3aXeqUAd6
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    description ** FXO pots dial-peer **
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    Nov 23 19:31:39.604: htsp_timer_stop3
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    Nov 23 19:31:39.604: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
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    Nov 23 19:31:39.612: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
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    Nov 23 19:31:39.612: //83/B583C95F8093/CCAPI/ccGet_xc_nr_asp_info:
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    Nov 23 19:31:39.700: //84/B583C95F8093/CCAPI/cc_api_call_notify:
       Data Bitmask=0x7, Interface=0x22847B14, Call Id=84
    Nov 23 19:31:39.700: //83/B583C95F8093/CCAPI/ccGenerateToneInfo:
       Stop Tone On Digit=FALSE, Tone=Null,
       Tone Direction=Network, Params=0x0, Call Id=83
    Nov 23 19:31:39.700: //83/B583C95F8093/CCAPI/ccConferenceCreate:
       (confID=0xFFFFFFFF, callID1=0x53, gcid=B583C95F-53AC11E3-8093C8EE-BDE4256A, tag=0x0)
    Nov 23 19:31:39.700: //84/B583C95F8093/CCAPI/ccConferenceCreate:
       (confID=0xFFFFFFFF, callID2=0x54, gcid=B583C95F-53AC11E3-8093C8EE-BDE4256A, tag=0x0)
    Nov 23 19:31:39.700: //83/B583C95F8093/CCAPI/ccConferenceCreate:
       Conference Id=0xFFFFFFFF, Call Id1=83, Call Id2=84, Tag=0x0
    Nov 23 19:31:39.700: htsp_call_bridged invoked
    Nov 23 19:31:39.700: //83/B583C95F8093/CCAPI/cc_api_bridge_done:
       Conference Id=0x21, Source Interface=0x3CE27724, Source Call Id=83,
       Destination Call Id=84, Disposition=0x0, Tag=0xFFFFFFFF
    Nov 23 19:31:39.700: //84/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
    Nov 23 19:31:39.700: cc_api_get_xcode_stream : 4819
    Nov 23 19:31:39.700: //84/B583C95F8093/CCAPI/cc_api_bridge_done:
       Conference Id=0x21, Source Interface=0x22847B14, Source Call Id=84,
       Destination Call Id=83, Disposition=0x0, Tag=0x0
    Nov 23 19:31:39.700: //83/B583C95F8093/CCAPI/cc_generic_bridge_done:
       Conference Id=0x21, Source Interface=0x22847B14, Source Call Id=84,
       Destination Call Id=83, Disposition=0x0, Tag=0x0
    Nov 23 19:31:39.700: //83/B583C95F8093/CCAPI/ccConferenceCreate:
       Call Entry(Conference Id=0x21, Destination Call Id=84)
    Nov 23 19:31:39.700: //84/B583C95F8093/CCAPI/ccConferenceCreate:
       Call Entry(Conference Id=0x21, Destination Call Id=83)
    Nov 23 19:31:39.700: //83/B583C95F8093/CCAPI/ccConferenceCreate:
    Nov 23 19:31:39.700: confID:0x21; callEntry1 callID1:0x53, type:6; callEntry2 callID2:0x54, type:1
    Nov 23 19:31:39.700: //83/B583C95F8093/CCAPI/cc_api_caps_ind:
       Destination Interface=0x22847B14, Destination Call Id=84, Source Call Id=83,
       Caps(Codec=0x1, Fax Rate=0x1, Fax Version:=0, Vad=0x1,
       Modem=0x2, Codec Bytes=20, Signal Type=3)
    Nov 23 19:31:39.700: //83/B583C95F8093/CCAPI/cc_api_caps_ind:
       Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),
       Playout Max=1000(ms), Fax Nom=300(ms))
    Nov 23 19:31:39.700: //84/B583C95F8093/CCAPI/cc_api_get_ssCTreRoutingNotSupported:
       CallInfo(ssCTreRoutingNotSupported=FALSE)
    Nov 23 19:31:39.704: //84/B583C95F8093/CCAPI/cc_api_get_ccm_detected:
       CallInfo(ccm detected=TRUE)
    Nov 23 19:31:39.704: //83/B583C95F8093/CCAPI/ccCallNotify:
       Data Bitmask=0x7, Call Id=83htsp_call_service_msghtsp_call_service_msg not EFXS (2)
    Nov 23 19:31:39.704: //83/B583C95F8093/CCAPI/cc_process_notify_bridge_done:
       Conference Id=0x21, Call Id1=83, Call Id2=84
    Nov 23 19:31:39.704: //84/B583C95F8093/CCAPI/cc_api_caps_ind:
       Destination Interface=0x3CE27724, Destination Call Id=83, Source Call Id=84,
       Caps(Codec=0x1, Fax Rate=0x2, Fax Version:=0, Vad=0x1,
       Modem=0x0, Codec Bytes=160, Signal Type=2)
    Nov 23 19:31:39.704: //84/B583C95F8093/CCAPI/cc_api_caps_ind:
       Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),
       Playout Max=1000(ms), Fax Nom=300(ms))
    Nov 23 19:31:39.704: //84/B583C95F8093/CCAPI/cc_api_caps_ack:
       Destination Interface=0x3CE27724, Destination Call Id=83, Source Call Id=84,
       Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_VOICE(0x2), Fax Version:=0, Vad=OFF(0x1),
       Modem=OFF(0x0), Codec Bytes=160, Signal Type=2, Seq Num Start=9438)
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       Destination Interface=0x22847B14, Destination Call Id=84, Source Call Id=83,
       Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_VOICE(0x2), Fax Version:=0, Vad=OFF(0x1),
       Modem=OFF(0x0), Codec Bytes=160, Signal Type=2, Seq Num Start=9438)
    Nov 23 19:31:39.704: //83/B583C95F8093/CCAPI/ccCallConnect:
       Progress Indication=NULL(0), Data Bitmask=0x1
    Nov 23 19:31:39.704: //83/B583C95F8093/CCAPI/ccCallConnect:
       Call Entry(Connected=TRUE, Responsed=TRUE)
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    Nov 23 19:31:39.704: //83/B583C95F8093/CCAPI/cc_api_voice_mode_event:
       Call Id=83
    Nov 23 19:31:39.704: //83/B583C95F8093/CCAPI/cc_api_voice_mode_event:
       Call Entry(Context=0x230F9C10)
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    Nov 23 19:31:39.932: htsp_process_event: [0/0/0, FXOLS_CONNECT, E_DSP_SIG_0110]fxols_rvs_battery
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    Nov 23 19:31:39.932: htsp_timer_stop2
    Nov 23 19:31:48.860: //84/B583C95F8093/CCAPI/cc_api_call_disconnected:
       Cause Value=16, Interface=0x22847B14, Call Id=84
    Nov 23 19:31:48.860: //84/B583C95F8093/CCAPI/cc_api_call_disconnected:
       Call Entry(Responsed=TRUE, Cause Value=16, Retry Count=0)
    Nov 23 19:31:48.860: //83/B583C95F8093/CCAPI/ccConferenceDestroy:
       Conference Id=0x21, Tag=0x0
    Nov 23 19:31:48.860: //83/B583C95F8093/CCAPI/ccConferenceDestroy:
    Nov 23 19:31:48.860: confID:0x21; callEntry1 callID1:0x53, type:6; callEntry2 callID2:0x54, type:1
    Nov 23 19:31:48.860: //83/B583C95F8093/CCAPI/cc_api_bridge_drop_done:
       Conference Id=0x21, Source Interface=0x3CE27724, Source Call Id=83,
       Destination Call Id=84, Disposition=0x0, Tag=0x0
    Nov 23 19:31:48.860: //84/B583C95F8093/CCAPI/cc_api_bridge_drop_done:
       Conference Id=0x21, Source Interface=0x22847B14, Source Call Id=84,
       Destination Call Id=83, Disposition=0x0, Tag=0x0
    Nov 23 19:31:48.860: //83/B583C95F8093/CCAPI/cc_generic_bridge_done:
       Conference Id=0x21, Source Interface=0x22847B14, Source Call Id=84,
       Destination Call Id=83, Disposition=0x0, Tag=0x0
    Nov 23 19:31:48.864: //83/B583C95F8093/CCAPI/ccCallDisconnect:
       Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)
    Nov 23 19:31:48.864: //83/B583C95F8093/CCAPI/ccCallDisconnect:
       Cause Value=16, Call Entry(Responsed=TRUE, Cause Value=16)
    Nov 23 19:31:48.864: //83/B583C95F8093/CCAPI/cc_api_get_transfer_info:
       Transfer Number=NULL
    Nov 23 19:31:48.864: //84/B583C95F8093/CCAPI/ccCallDisconnect:
       Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=16)
    Nov 23 19:31:48.864: //84/B583C95F8093/CCAPI/ccCallDisconnect:
       Cause Value=16, Call Entry(Responsed=TRUE, Cause Value=16)
    Nov 23 19:31:48.864: //84/B583C95F8093/CCAPI/cc_api_get_transfer_info:
       Transfer Number=NULL
    Nov 23 19:31:48.864: htsp_timer_stop3
    Nov 23 19:31:48.872: //84/B583C95F8093/CCAPI/cc_api_get_transfer_info:
       Transfer Number=NULL
    Nov 23 19:31:48.872: //84/B583C95F8093/CCAPI/cc_api_call_disconnect_done:
       Disposition=0, Interface=0x22847B14, Tag=0x0, Call Id=84,
       Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0)
    Nov 23 19:31:48.872: //84/B583C95F8093/CCAPI/cc_api_call_disconnect_done:
       Call Disconnect Event Sent
    Nov 23 19:31:48.876: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
    Nov 23 19:31:48.876: :cc_free_feature_vsa freeing 3D1B9898
    Nov 23 19:31:48.876: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
    Nov 23 19:31:48.876:  vsacount in free is 1
    Nov 23 19:31:48.884: htsp_process_event: [0/0/0, FXOLS_CONNECT, E_HTSP_RELEASE_REQ]fxols_offhook_release
    Nov 23 19:31:48.884: htsp_timer_stop
    Nov 23 19:31:48.884: htsp_timer_stop2
    Nov 23 19:31:48.884: htsp_timer_stop3
    Nov 23 19:31:48.884: [0/0/0] set signal state = 0x4 timestamp = 0
    Nov 23 19:31:48.884: htsp_timer - 2000 msec
    Nov 23 19:31:48.884: //83/B583C95F8093/CCAPI/cc_api_call_disconnect_done:
       Disposition=0, Interface=0x3CE27724, Tag=0x0, Call Id=83,
       Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0)
    Nov 23 19:31:48.884: //83/B583C95F8093/CCAPI/cc_api_call_disconnect_done:
       Call Disconnect Event Sent
    Nov 23 19:31:48.884: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
    Nov 23 19:31:48.884: :cc_free_feature_vsa freeing 3D1B9978
    Nov 23 19:31:48.884: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
    Nov 23 19:31:48.884:  vsacount in free is 0
    Nov 23 19:31:49.156: htsp_process_event: [0/0/0, FXOLS_GUARD_OUT, E_DSP_SIG_0110]
    Nov 23 19:31:50.884: htsp_process_event: [0/0/0, FXOLS_GUARD_OUT, E_HTSP_EVENT_TIMER]fxols_guard_out_timeout
    Nov 23 19:31:50.884: htsp_process_event: [0/0/0, FXOLS_ONHOOK, E_DSP_SIG_0100]

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    Regards
    Danie

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