Lync client crash

Hi
when i RDP my client PC my Lync client crahed and reopens automatically. please help me to resolve this issue.
client OC - win 7
Lync version - 4.0.7577.4103
we are getting event id 1000
Log Name:      Application
Source:        Application Error
Date:          12/3/2012 1:57:26 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:     computername
Description:
Faulting application name: communicator.exe, version: 4.0.7577.4103, time stamp: 0x4fd6bebb
Faulting module name: gdiplus.dll, version: 6.1.7601.17825, time stamp: 0x4f9235ab
Exception code: 0xc0000005
Fault offset: 0x000255fc
Faulting process id: 0x584
Faulting application start time: 0x01cdcfa14aa21281
Faulting application path: C:\Program Files (x86)\Microsoft Lync\communicator.exe
Faulting module path: C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17825_none_72d273598668a06b\gdiplus.dll
Report Id: 74fc00bb-3d27-11e2-b76a-005056af4b5d
Regards Mager

Hi,
Would you try to use another computer to logged into that PC through RDP?
Please also make sure all updates for Windows have been installed.
Kent Huang
TechNet Community Support

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It's probably the Lync update (KB2817465) that was released July 9. In my case I had a duplicate of it installed
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Hi,
Would you tell us which model of audio and video device do you use?
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Eventlog message:
Faulting application name: lync.exe, version: 15.0.4420.1017, time stamp: 0x5067326f
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
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Hi Everett.Chris,
Did you solve the issue with the suggestion Waqas105 provided?
Did you install Bluetooth on your computer? If yes, please remove it and test the issue again.
Please also make sure you remove all instances of the Lync 2013 Security Update KB2817465.
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T440P [20AN] - Lync 2013 Crashing When Sharing Desktop - Intel Driver

Hello,
After updating to the latest video drivers from the ThinkVantage Update Retriever, our Lync clients crash when sharing desktop on our T440P series and X240 series. I noticed when I uninstall the video driver I am able to screen share without incident. Also, if I update the driver from Windows Update I am able to share successfully. We use the update retriever and thininstaller to install our drivers in our environment. I have tried uninstalling the Lync updates all the way down to the base version and experience the same issue at every level. It crashes 100% of the time when sharing desktop. I have tested it on T440p machines in our environment that do not have the latest display driver, and no crashes occurred. Here are the specifics:
Thinkpad X240 [20AL]
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Faulting application name: lync.exe, version: 15.0.4569.1503, time stamp: 0x52b0af33
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Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
Faulting module path: C:\WINDOWS\syswow64\KERNELBASE.dll
Report Id: 9bb7c6e4-dc70-11e3-b695-5c514fb23d46
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Thank you,
John
Solved!
Go to Solution.

Just as an updated to this:
I'm still waiting on updated drivers to fix the issue, however, there is a workaround. If you disable Desktop Composition screen sharing will work.
Control Panel -> Performance and Information Tools -> Adjust Visual Effects -> Uncheck “Enable desktop composition
John

Lync Client 2013 64bit instantly crashes before sign-on || Office 2013 ProPlus 64bit & Windows 8.1 Enterprise 64bit

I have a problem with my Lync Client. It simply crashes before the sing-on with following error appearing in application log:
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Faulting package full name:
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Please check if Word, Excel work correctly.
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TechNet Community Support

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Hi,
Have you tried to remove Lync 2010 client and test it again?
How about the other machines? Please also log on the problem machine with another account and test it.
Please try to disable any local antivirus software to see if that fixes the issue.
Please remove Silverlight and reinstall it:
http://www.microsoft.com/silverlight/
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

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We are using Lync client version 15.0.4569.1503
When typing "Singh" into the search field, Lync crashes with the error message:
Microsoft Lync has stopped working. Windows is checking for a solution to the problem.
This is happening for all users in the enterprise who search for Singh.
In Event Viewer, Application Error 1000 is logged:
Faulting application name: lync.exe, version: 15.0.4569.1503, time stamp: 0x52b0af33Faulting module name: Uc.dll, version: 15.0.4569.1503, time stamp: 0x52b0b5c4Exception code: 0xc0000005Fault offset: 0x00007c3aFaulting process id: 0x3dcFaulting application start time: 0x01cfa5ae6c1d6266Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\lync.exeFaulting module path: C:\Program Files (x86)\Microsoft Office\Office15\Uc.dllReport Id: aba6fa46-11a1-11e4-9f53-18037341ac8d
The WER file contains the following:
Version=1
EventType=APPCRASH
EventTime=130505075954941334
ReportType=2
Consent=1
UploadTime=130505075956121334
ReportIdentifier=135567f7-11a0-11e4-9f53-18037341ac8d
IntegratorReportIdentifier=135567f6-11a0-11e4-9f53-18037341ac8d
WOW64=1
Response.BucketId=106444627
Response.BucketTable=17
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=lync.exe
Sig[1].Name=Application Version
Sig[1].Value=15.0.4569.1503
Sig[2].Name=Application Timestamp
Sig[2].Value=52b0af33
Sig[3].Name=Fault Module Name
Sig[3].Value=Uc.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=15.0.4569.1503
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=52b0b5c4
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=00007c3a
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.4
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
UI[2]=C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
UI[3]=Microsoft Lync has stopped working
UI[4]=Windows can check online for a solution to the problem and try to restart the program.
UI[5]=Check online for a solution and restart the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
LoadedModule[1]=C:\windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\windows\syswow64\kernel32.dll
LoadedModule[3]=C:\windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\windows\syswow64\ADVAPI32.dll
LoadedModule[5]=C:\windows\syswow64\msvcrt.dll
LoadedModule[6]=C:\windows\SysWOW64\sechost.dll
LoadedModule[7]=C:\windows\syswow64\RPCRT4.dll
LoadedModule[8]=C:\windows\syswow64\SspiCli.dll
LoadedModule[9]=C:\windows\syswow64\CRYPTBASE.dll
LoadedModule[10]=C:\windows\syswow64\ole32.dll
LoadedModule[11]=C:\windows\syswow64\GDI32.dll
LoadedModule[12]=C:\windows\syswow64\USER32.dll
LoadedModule[13]=C:\windows\syswow64\LPK.dll
LoadedModule[14]=C:\windows\syswow64\USP10.dll
LoadedModule[15]=C:\windows\syswow64\OLEAUT32.dll
LoadedModule[16]=C:\windows\system32\MSVCR100.dll
LoadedModule[17]=C:\Program Files (x86)\Microsoft Office\Office15\LyncModelProxy.dll
LoadedModule[18]=C:\Program Files (x86)\Microsoft Office\Office15\PropertyModel.dll
LoadedModule[19]=C:\windows\system32\MSVCP100.dll
LoadedModule[20]=C:\Program Files (x86)\Microsoft Office\Office15\PropertyModelProxy.dll
LoadedModule[21]=C:\Program Files (x86)\Microsoft Office\Office15\LyncDesktopViewModel.dll
LoadedModule[22]=C:\windows\system32\MSIMG32.dll
LoadedModule[23]=C:\windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18455_none_72d576ad8665e853\gdiplus.dll
LoadedModule[24]=C:\windows\system32\DWrite.dll
LoadedModule[25]=C:\Program Files (x86)\Microsoft Office\Office15\RtmMvrAs.dll
LoadedModule[26]=C:\windows\system32\MSVCR110.dll
LoadedModule[27]=C:\Program Files (x86)\Microsoft Office\Office15\RtmPal.dll
LoadedModule[28]=C:\windows\system32\WINMM.dll
LoadedModule[29]=C:\windows\syswow64\WS2_32.dll
LoadedModule[30]=C:\windows\syswow64\NSI.dll
LoadedModule[31]=C:\windows\syswow64\PSAPI.DLL
LoadedModule[32]=C:\windows\system32\POWRPROF.dll
LoadedModule[33]=C:\windows\syswow64\SETUPAPI.dll
LoadedModule[34]=C:\windows\syswow64\CFGMGR32.dll
LoadedModule[35]=C:\windows\syswow64\DEVOBJ.dll
LoadedModule[36]=C:\windows\system32\pdh.dll
LoadedModule[37]=C:\windows\system32\MSVCP110.dll
LoadedModule[38]=C:\windows\system32\IPHLPAPI.DLL
LoadedModule[39]=C:\windows\system32\WINNSI.DLL
LoadedModule[40]=C:\Program Files (x86)\Microsoft Office\Office15\dbghelp.dll
LoadedModule[41]=C:\windows\system32\bcrypt.dll
LoadedModule[42]=C:\windows\system32\WTSAPI32.dll
LoadedModule[43]=C:\windows\system32\PROPSYS.dll
LoadedModule[44]=C:\Program Files (x86)\Microsoft Office\Office15\RtmCodecs.dll
LoadedModule[45]=C:\windows\system32\d3d11.dll
LoadedModule[46]=C:\windows\system32\dxgi.dll
LoadedModule[47]=C:\windows\system32\VERSION.dll
LoadedModule[48]=C:\windows\system32\dwmapi.dll
LoadedModule[49]=C:\windows\system32\d3d9.dll
LoadedModule[50]=C:\windows\system32\d3d8thk.dll
LoadedModule[51]=C:\windows\system32\dxva2.dll
LoadedModule[52]=C:\windows\syswow64\IMM32.dll
LoadedModule[53]=C:\windows\syswow64\MSCTF.dll
LoadedModule[54]=C:\windows\system32\UIAutomationCore.DLL
LoadedModule[55]=C:\windows\system32\OLEACC.dll
LoadedModule[56]=C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\mso.dll
LoadedModule[57]=C:\windows\system32\d2d1.dll
LoadedModule[58]=C:\windows\system32\uxtheme.dll
LoadedModule[59]=C:\windows\system32\WINSTA.dll
LoadedModule[60]=C:\windows\syswow64\WINTRUST.dll
LoadedModule[61]=C:\windows\syswow64\CRYPT32.dll
LoadedModule[62]=C:\windows\syswow64\MSASN1.dll
LoadedModule[63]=C:\windows\syswow64\SHELL32.dll
LoadedModule[64]=C:\windows\syswow64\SHLWAPI.dll
LoadedModule[65]=C:\Program Files (x86)\Microsoft Office\Office15\Uc.dll
LoadedModule[66]=C:\Program Files (x86)\Microsoft Office\Office15\RtmMvrCs.dll
LoadedModule[67]=C:\windows\system32\WINSPOOL.DRV
LoadedModule[68]=C:\windows\system32\HID.DLL
LoadedModule[69]=C:\windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\Comctl32.dll
LoadedModule[70]=C:\windows\syswow64\CLBCatQ.DLL
LoadedModule[71]=C:\windows\system32\msi.dll
LoadedModule[72]=C:\Program Files (x86)\Microsoft Office\Office15\1033\lyncDesktopResources.dll
LoadedModule[73]=C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\adal.dll
LoadedModule[74]=C:\windows\system32\WINHTTP.dll
LoadedModule[75]=C:\windows\system32\webio.dll
LoadedModule[76]=C:\windows\syswow64\WININET.dll
LoadedModule[77]=C:\windows\syswow64\Normaliz.dll
LoadedModule[78]=C:\windows\syswow64\iertutil.dll
LoadedModule[79]=C:\windows\syswow64\urlmon.dll
LoadedModule[80]=C:\windows\system32\Secur32.dll
LoadedModule[81]=C:\windows\system32\DavClnt.DLL
LoadedModule[82]=C:\windows\system32\DAVHLPR.dll
LoadedModule[83]=C:\windows\System32\netprofm.dll
LoadedModule[84]=C:\windows\System32\nlaapi.dll
LoadedModule[85]=C:\windows\system32\CRYPTSP.dll
LoadedModule[86]=C:\windows\system32\rsaenh.dll
LoadedModule[87]=C:\windows\system32\RpcRtRemote.dll
LoadedModule[88]=C:\windows\System32\npmproxy.dll
LoadedModule[89]=C:\windows\system32\webservices.dll
LoadedModule[90]=C:\windows\system32\d3d10_1.dll
LoadedModule[91]=C:\windows\system32\d3d10_1core.dll
LoadedModule[92]=C:\windows\system32\D3D10Warp.dll
LoadedModule[93]=C:\windows\system32\dhcpcsvc6.DLL
LoadedModule[94]=C:\windows\system32\dhcpcsvc.DLL
LoadedModule[95]=C:\windows\system32\credssp.dll
LoadedModule[96]=C:\windows\system32\mswsock.dll
LoadedModule[97]=C:\windows\System32\wshtcpip.dll
LoadedModule[98]=C:\windows\System32\wship6.dll
LoadedModule[99]=C:\windows\system32\DNSAPI.dll
LoadedModule[100]=C:\windows\system32\rasadhlp.dll
LoadedModule[101]=C:\windows\System32\fwpuclnt.dll
LoadedModule[102]=C:\windows\SysWOW64\msv1_0.DLL
LoadedModule[103]=C:\windows\system32\cryptdll.dll
LoadedModule[104]=C:\windows\SysWOW64\schannel.dll
LoadedModule[105]=C:\windows\system32\ncrypt.dll
LoadedModule[106]=C:\windows\SysWOW64\bcryptprimitives.dll
LoadedModule[107]=C:\windows\system32\USERENV.dll
LoadedModule[108]=C:\windows\system32\profapi.dll
LoadedModule[109]=C:\windows\system32\GPAPI.dll
LoadedModule[110]=C:\Program Files (x86)\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\osppc.dll
LoadedModule[111]=C:\windows\system32\ntmarta.dll
LoadedModule[112]=C:\windows\syswow64\WLDAP32.dll
LoadedModule[113]=C:\Program Files (x86)\Microsoft Office\Office15\UccApi.dll
LoadedModule[114]=C:\Program Files (x86)\Microsoft Office\Office15\Win32MsgQueue.dll
LoadedModule[115]=C:\windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_ec80f00e8593ece5\Comctl32.dll
LoadedModule[116]=C:\Program Files (x86)\Microsoft Office\Office15\1033\ocapires.dll
LoadedModule[117]=C:\Program Files (x86)\Microsoft Office\Office15\Psom.dll
LoadedModule[118]=C:\windows\System32\msxml6.dll
LoadedModule[119]=C:\Program Files (x86)\Microsoft Office\Office15\OcImport.DLL
LoadedModule[120]=C:\Program Files (x86)\Microsoft Office\Office15\ocrec.dll
LoadedModule[121]=C:\windows\system32\mlang.dll
LoadedModule[122]=C:\windows\system32\windowscodecs.dll
LoadedModule[123]=C:\Program Files (x86)\Microsoft Office\Office15\RtmMediaManager.dll
LoadedModule[124]=C:\windows\system32\AVRT.DLL
LoadedModule[125]=C:\Program Files (x86)\Microsoft Office\Office15\AppSharingMediaProvider.dll
LoadedModule[126]=C:\Program Files (x86)\Microsoft Office\Office15\RTMPLTFM.dll
LoadedModule[127]=C:\windows\system32\wlanapi.dll
LoadedModule[128]=C:\windows\system32\wlanutil.dll
LoadedModule[129]=C:\windows\System32\MMDevApi.dll
LoadedModule[130]=C:\windows\system32\MFPlat.dll
LoadedModule[131]=C:\Windows\SysWOW64\devenum.dll
LoadedModule[132]=C:\windows\system32\msdmo.dll
LoadedModule[133]=C:\Program Files (x86)\Common Files\Intel\Media SDK\i2\3.0\mfx_mft_h264ve_32.dll
LoadedModule[134]=C:\windows\system32\EVR.dll
LoadedModule[135]=C:\windows\system32\MF.dll
LoadedModule[136]=C:\windows\system32\ATL.DLL
LoadedModule[137]=C:\windows\system32\ksuser.dll
LoadedModule[138]=C:\windows\system32\WinSATAPI.dll
LoadedModule[139]=C:\windows\system32\AUDIOSES.DLL
LoadedModule[140]=C:\Program Files (x86)\Microsoft Office\Office15\RdpQoEMetrics.dll
LoadedModule[141]=C:\windows\system32\XmlLite.dll
LoadedModule[142]=C:\windows\SysWOW64\SFC.DLL
LoadedModule[143]=C:\windows\system32\sfc_os.DLL
LoadedModule[144]=C:\windows\SysWOW64\SXS.DLL
LoadedModule[145]=C:\Program Files (x86)\Microsoft Office\Office15\sqmapi.dll
LoadedModule[146]=C:\Program Files (x86)\Microsoft Office\Office15\lynchtmlconvpxy.dll
LoadedModule[147]=C:\windows\system32\explorerframe.dll
LoadedModule[148]=C:\windows\system32\DUser.dll
LoadedModule[149]=C:\windows\system32\DUI70.dll
LoadedModule[150]=C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\riched20.dll
LoadedModule[151]=C:\windows\system32\RASAPI32.dll
LoadedModule[152]=C:\windows\system32\rasman.dll
LoadedModule[153]=C:\windows\system32\rtutils.dll
LoadedModule[154]=C:\windows\system32\sensapi.dll
LoadedModule[155]=C:\windows\system32\apphelp.dll
LoadedModule[156]=C:\windows\system32\cryptnet.dll
LoadedModule[157]=C:\windows\SysWOW64\Kerberos.DLL
LoadedModule[158]=C:\windows\system32\LOGONCLI.DLL
LoadedModule[159]=C:\windows\system32\DSROLE.DLL
LoadedModule[160]=C:\windows\system32\NETUTILS.DLL
LoadedModule[161]=C:\windows\system32\NTDSAPI.DLL
LoadedModule[162]=C:\windows\system32\inetcomm.dll
LoadedModule[163]=C:\windows\system32\MSOERT2.dll
LoadedModule[164]=C:\windows\system32\inetres.dll
LoadedModule[165]=C:\windows\system32\igd10umd32.dll
LoadedModule[166]=C:\Users\b6600\AppData\Local\LogMeIn Rescue Applet\LMIR0001.tmp\rahook.dll
LoadedModule[167]=C:\windows\system32\wsock32.dll
LoadedModule[168]=C:\windows\system32\netapi32.dll
LoadedModule[169]=C:\windows\system32\srvcli.dll
LoadedModule[170]=C:\windows\system32\wkscli.dll
LoadedModule[171]=C:\windows\system32\BROWCLI.DLL
LoadedModule[172]=C:\windows\system32\DFSCLI.DLL
LoadedModule[173]=C:\windows\system32\SAMCLI.DLL
LoadedModule[174]=C:\windows\system32\SCHEDCLI.DLL
LoadedModule[175]=C:\windows\system32\snmpapi.dll
LoadedModule[176]=C:\windows\system32\inetmib1.dll
LoadedModule[177]=C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\MSPTLS.DLL
Sec[0].Key=LCID
Sec[0].Value=1033
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Microsoft Lync
AppPath=C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
Thanks in advance,

If you update your client to the most recent version, does the issue reoccur?
How many Singh's do you have at your company? I'm curious if there's an active directory attribute that is returned with that user that the client really just doesn't like. Can you go into Active Directory Users and Computers, select View->Advanced
then manually find Singh (don't search) and go to the Attribute Editor tab. Do you see any attribute in there (not just Lync attributes) that seems to have any odd or escape characters?
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications

Lync Cliente 2013 I Can´t use IM and crashes the lync

We try to open the IM in lync 2013 client and crahes.
I receive the following error message
Firma con problemas:
Nombre del evento de problema:    BEX
Nombre de la aplicación:                  lync.exe
Versión de la aplicación:                    15.0.4569.1503
Marca de tiempo de la aplicación:   52b0af33
Nombre del módulo con errores:     unknown
Versión del módulo con errores:      0.0.0.0
Marca de tiempo del módulo con errores:    00000000
Desplazamiento de excepción:         01020000
Código de excepción:                        c0000005
Datos de excepción:                           00000008
Versión del sistema operativo:          6.1.7601.2.1.0.256.48
Id. de configuración regional:          6154
Información adicional del problema:
LCID:
3082

Hi,
Did the issue happen only for you or for multiple users?
You can try to logon other Lync client on other computer with your Lync account as a test.
It may cause by the conflicts between the Lync client and some drivers or some third party programs installed on the computer.
Please check if you install Bluetooth utility on your computer? If yes, please remove it and test the issue again.
Please also run Clean Boot to disable thirty party services and then test again:
http://support.microsoft.com/kb/929135
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Lync 2013 crashes on start up.

My Lync 2013 client is crashing on start up.
I already tried to completely remove Office 2013 en re-install it, but that doesn't help. All Windows updates are installed.
Running as Administrator also doesn't solve the issue.
All other Office programs are working.
When I start Lync, after 2 seconds this happens:
I see this error on the Event viewer:
I have a HP 8770w with Windows 8 Pro, 64 bit.
Office Professional Plus 2013, 64 bit version.

Try to update your Graphic Card drivers to the latest version
You can also check the solution in the similar thread
http://social.technet.microsoft.com/Forums/lync/en-US/d36d1f35-8118-467e-addd-fc8fa4db38a4/lync-2013-rtm-client-crashing-on-startup-in-windows-8-rtm
Please try to disable any local antivirus software to see if that fixes the issue.
Please remove Silverlight and reinstall it:
http://www.microsoft.com/silverlight/
Delete the Lync .exe from the Programs (x86) folder and then launching from the start bar.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Lync 2013 Crashes When Transferring From Response Group

Hello,
Seeing a very strange issue on a couple of our clients running Lync 2013. Whenever they transfer a call from their response group Lync will crash. Calls into their direct line will transfer just fine. Here are two of the event logs we have
seen from this.
Faulting application name: lync.exe, version: 15.0.4569.1503, time stamp: 0x52b0bd5c
Faulting module name: mso.dll, version: 15.0.4569.1506, time stamp: 0x52e0dcca
Exception code: 0xc0000005
Fault offset: 0x0000000001828520
Faulting process id: 0x1550
Faulting application start time: 0x01cf4766655f5ead
Faulting application path: C:\Program Files\Microsoft Office\Office15\lync.exe
Faulting module path: C:\Program Files\Common Files\Microsoft Shared\Office15\mso.dll
Report Id: cbd75420-b38c-11e3-ae5c-0026b9dd72ee
Faulting application name: lync.exe, version: 15.0.4569.1503, time stamp: 0x52b0bd5c
Faulting module name: LyncDesktopViewModel.dll, version: 15.0.4569.1503, time stamp: 0x52b0c3a2
Exception code: 0xc0000005
Fault offset: 0x0000000000119795
Faulting process id: 0xee0
Faulting application start time: 0x01cf4757f9b12418
Faulting application path: C:\Program Files\Microsoft Office\Office15\lync.exe
Faulting module path: C:\Program Files\Microsoft Office\Office15\LyncDesktopViewModel.dll
Report Id: 9db0d18d-b359-11e3-ae5c-0026b9dd72ee
We have tried a number of things this to get this working, but nothing has worked.
Installed Office 2013 SP1
Completely re imaged the client's computers
Deployed new Polycom Lync phones
Completely removed clients from their response group and the Lync server and added them back
I'm not sure where to go from here or what might be causing this. I would appreciate any thoughts you might have. Thank you!

By default, calls from Response Groups ignore call forwarding or simultaneous ring settings.
Lisa Zheng
TechNet Community Support

Lync Client won't Start

Hi,
Had a weird issue the other day where as the Lync 2010 Client would not start. I had not received any updates, but it gets to signing in and then crashes.
I've removed it and removed the Microsoft Visual 2008 C++ that comes with it and reinstalled it but I still get the error:
Microsoft Lync 2010 has stopped working - A problem caused the program to stop working correctly....
When I debug it through Visual Studio, I get:
Unhandled exception at 0x771af482 (ntdll.dll) in communicator.exe: 0xC0000005: Access violation reading location 0x00000004.
In the Windows Event Log I get the following:
Faulting application name: Communicator.exe, version: 4.0.7577.0, time stamp: 0x4cc15778
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b96e
Exception code: 0xc0000005
Fault offset: 0x0005f482
Faulting process id: 0x10fc
Faulting application start time: 0x01cd3415238cd8c2
Faulting application path: C:\Program Files\Microsoft Lync\Communicator.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 8f958e12-a00b-11e1-8b46-a4badbeed198
Any ideas anyone?
Regards,
Paul

Hi,Paul,
Have you tried to log on another Windows account and see if s/he can start the Lync client?
Would you please delete the sip profile folder for this user on the computer and try again?The Sip folder path is like below
C:\Users\username\AppData\Local\Microsoft\Communicator\[email protected]
Hope this helps.
B/R
Sharon
Sharon Shen
TechNet Community Support
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question.

Lync Client Search - Shows Non Lync Enabled Users

What is normal behavior - out of the box - for Lync 2010 and/or 2013 for the Lync Client search. Is it to return all AD objects (or all GAL objects?) regardless if they are Lync enabled or not? There is a bit of information here an there
on this but thought I'd post my specific question to end my torture.
We are in the process of migrating users from 2010 to 2013 (backend) and we initially setup the msRTC-GroupingID to limit our search but with this migration we are planning to clear this attribute to allow a search to return
all users and I notice that in doing so I see all objects reqardless if Lync enabled or not. This is not so desirable but if it's the way it works then I will have accept and move on. I read about using ABSconfig to alter this behavior
but for some reason this won't even run for me ... crashes right away upon opening running from FE server so even if I now got it to work my trust is shot for using this.
Thanks all ...

Not sure I follow. Assume you mean "the AD users with Lync ""NOT"" enabled should not be searched.
I look at the msRTCSIP attributes and they are not set and still i see them in my Lync search. I am totally baffled by this. I use a test Lync account with the GroupingID 'not set' and I see all accounts regardless if they are Lync enabled.
The ones I see in my search, that I am expecting NOT to see, do have the msRTCSIP attributes in AD object but they all show as 'not set' as I expect they should given they are not Lync enabled.
I must be missing something here, perhaps this is a 2013 thing? I have a lab with 2010 that this doesn't seem to be happening in but it doesn't exactly replicate our production so don't want to use that as a trusted reference point going forward.
The AD msRTCSIP attributes compare across the two environments too which is even more baffling. It's not clear what it is using to present NON enabled users in the Lync search.

User sip folder have many .cache files with 4kb and the folder is becoming full and Lync Client stops working

User sip folder have manu Mailitem&username&.cache files until folder is full and Lync client stops working.

Hi,
You can try to change the Lync Profile name. After you do it, Lync will create a new Profile. The Lync Profile path is following:
%UserProfile%\AppData\Local\Microsoft\Office\15.0\Lync
If the issue persists, please repair Office 2013 and then test again.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Any roadmap to have to Lync client for Blackberry 10?

...with full feature support of course (phone, video, presence,...).
I know there are still some challenges like at current time with BB10 OS (like you must keep you app in an active frame), but these limitations will soon go away with the new OS version (http://devblog.blackberry.com/2013/05/blackberry-jam-headless-invoke/?CPID=E10C020,
new Background Services framework which allows developers to bundle a separate process with their application to run in the background without a UI)
The Lync for Mac version still lacks of some critical phone features not being implemented (delegate support, team-call group members, wireless QoS tagging 802.11e,...)

Hi,
There is currently no Lync client available for Blackberry (RIM) devices. Sorry to say I also did not find any roadmap about lync for Blackberry 10.
Kent Huang
TechNet Community Support

Lync client crash

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