Lync client Login error

Hi guys,
I'm facing with an error while logging in to lync client. I have a user called nima, I added this user to lync server accordng to the following link but when I try to login I get an error stating that credentials are incorrect. I can login to windows with
my credentials but lync client doesn't work at all.
link: http://www.orcsweb.com/blog/cory-granata/how-to-install-lync-server-2013-standard-edition-on-windows-server-2012/
any help would be so appreciated.
Thanks and regards,
Bahman

Hi,
Is that you used the Users Email ID address while creating the user in Lync?
Try Specify SIP URI In first Block nima in the drop down menu select your Lync server.
Check this way.
Whenever you see a helpful reply, click on Vote As Helpful & click on Mark As Answer if a post answers your question.

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TL_INFO(TF_CONNECTION) [0]1274.0B08::12/09/2013-13:29:25.870.00000149 (SIPStack,SIPAdminLog::WriteConnectionEvent:1222.idx(446))[972797567] $$begin_record
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08/05/2014|17:36:21.102 26F8:C4 TRACE ::
verified buffer: <TLS-DSK><D82A1226><26><SIP Communications Service><Lync2013-PC.innodemo.local><[email protected]><11892668><INVITE><sip:[email protected]><1641009297><sip:[email protected]><><><><>-length-220.
signature:1fa6a6801d168888125378d7ff858578f30b6bf2
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TL_INFO(TF_PROTOCOL) [0]12E4.1EEC::08/05/2014-15:32:40.429.000000c6 (InboundRouting,InboundRoutingClientTransaction.SendImpl:inboundroutingcontext.cs(2308))[2344625192]
SendImpl() to sip:172.16.93.12:60561;transport=tls;ms-opaque=0e66ad0711;ms-received-cid=A600
TL_INFO(TF_DIAG) [0]10CC.1314::08/05/2014-15:32:40.430.000000c8 (SIPStack,SIPAdminLog::WriteDiagnosticEvent:SIPAdminLog.cpp(778))[2344625192]
$$begin_record
Severity: information
Text: Routed a request on behalf of an application
SIP-Start-Line: INVITE sip:172.16.93.12:60561;transport=tls;ms-opaque=0e66ad0711;ms-received-cid=A600 SIP/2.0
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$$end_record
TL_INFO(TF_PROTOCOL) [0]10CC.1314::08/05/2014-15:32:40.430.000000c9 (SIPStack,SIPAdminLog::ProtocolRecord::Flush:ProtocolRecord.cpp(196))[2344625192]
$$begin_record
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INVITE sip:172.16.93.12:60561;transport=tls;ms-opaque=0e66ad0711;ms-received-cid=A600 SIP/2.0
Start-Line: INVITE sip:172.16.93.12:60561;transport=tls;ms-opaque=0e66ad0711;ms-received-cid=A600 SIP/2.0
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Call-ID: [email protected]
CSeq: 11892668 INVITE
Contact: <sip:[email protected]:5061;transport=TLS>
Via: SIP/2.0/TLS 172.16.93.3:5061;branch=z9hG4bK32626C7B.D608D12EF622D7A8;branched=FALSE;ms-internal-info="ca-uvj7g7cd2YxUxssjsnQep4sdcBc90oFo27_60ZBaigu0QjWk5N33QAA"
Via: SIP/2.0/TLS 172.16.93.11:5061;branch=z9hG4bK-2B43DB32;rport;alias;received=172.16.93.11;ms-received-port=60028;ms-received-cid=AD00
Record-Route: <sip:Lync2013-PC.innodemo.local:5061;transport=tls;opaque=state:F:Ci.Ra600;lr;ms-route-sig=aam67Qa-S2QyV9XEtcYaQRQjPC9PgzSs05BJukjXBgjxMu0QjWLwDDRgAA>;tag=45D3B960B6E2B498388A5465B5BFF35F
Max-Forwards: 58
Content-Length: 427
Content-Type: application/sdp
Message-Body: v=0\no=- 34 1 IN IP4 172.16.93.11\ns=-\nt=0 0\nm=audio 16422 RTP/AVP 18 4 8 0 101 13\nc=IN IP4 172.16.93.19\na=rtpmap:101 telephone-event/8000\na=fmtp:18 annexa=yes\na=fmtp:18 annexb=no\na=fmtp:101 0-15\na=ptime:60\na=silenceSupp:off - - - -\na=sendrecv\na=ice-ufrag:Xgox\na=ice-pwd:v8uT6XAZFNHQeDNrOtUWni\na=candidate:1
1 UDP 2130706431 172.16.93.19 16422 typ host\na=candidate:1 2 UDP 2130706430 172.16.93.19 16423 typ host
$$end_record
TL_INFO(TF_DIAG) [0]10CC.1314::08/05/2014-15:32:40.430.000000ca (SIPStack,SIPAdminLog::WriteDiagnosticEvent:SIPAdminLog.cpp(778))[2344625192]
$$begin_record
Severity: information
Text: Routed a locally generated response
SIP-Start-Line: SIP/2.0 100 Trying
SIP-Call-ID: [email protected]
SIP-CSeq: 11892668 INVITE
Peer: ipva.innodemo.local:60028
$$end_record
ERROR message:
TL_ERROR(TF_COMPONENT) [0]10CC.1644::08/05/2014-15:32:43.159.000000d4 (SIPStack,CSIPRequest::ProcessVia:SIPRequest.cpp(685))
( 00000016ABEDAD40 ) Exit - the via header contains unexpected received-cid attribute. Returned 0xC3E93F04(SIPPROXY_E_REQUEST_NO_CORRECT_VIA)
TL_ERROR(TF_COMPONENT) [0]10CC.1644::08/05/2014-15:32:43.159.000000d5 (SIPStack,CSIPRequest::ValidateInboundHeaders:SIPRequest.cpp(1495))
( 00000016ABEDAD40 ) Exit - failed to ProcessVia(). Returned 0xC3E93F04(SIPPROXY_E_REQUEST_NO_CORRECT_VIA)
TL_WARN(TF_DIAG) [0]10CC.1644::08/05/2014-15:32:43.159.000000d6 (SIPStack,SIPAdminLog::WriteDiagnosticEvent:SIPAdminLog.cpp(781))[2344625192]
$$begin_record
Severity: warning
Text: Routing error occurred; check Result-Code field for more information
Result-Code: 0xc3e93f04 SIPPROXY_E_REQUEST_NO_CORRECT_VIA
SIP-Start-Line: ACK sip:[email protected] SIP/2.0
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SIP-CSeq: 11892668 ACK
Peer: ipva.innodemo.local:60028
$$end_record
So they are two different errors here, in the Lync client PC failed to verify the message, and in the FE it fail to validate the ms-received-cid in the via header.
What indeed looks to exist a mismatch between "A600" to "AD00", looks the 6 was replaced by 6.I believe this headers are generated internally by Lync FE, not sure what is going wrong here for this mismatch.
Any expert could give a look and have an hint why this weird behavior of Lync FE.
Thanks in advance,
Regards,
Claudio

Hi,
From your description, it happened after the setting of static route. Please double check the route setting. Then publish Topology again, and run Step 2 Setup or Remove Lync Server Components on Lync Server Deployment Wizard.
Best Regards,
Eason Huang
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