Lync client shows No matchesto any search

Hi,
any search with any character will return No matches as the image below

Hi,
Did you solve the issue with the help of Anthony provided above?
If the issue persists, please try to change the value of Lync client policy parameter AddressBookAvailability to
WebSearchOnly and then test again.
More details:
http://blog.schertz.name/2010/11/forcing-lync-address-book-web-query/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there.
Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Similar Messages

Lync client show contact is adding audio and the "Call was not completed"

the incoming call show is adding audio, the call can't pick up.
User is using Lync certificated headset. Others incoming calls is able to pick up.
Any idea?
Thanks.

Hi,
To narrow down the issue, please test the issue with this issued Lync account on other computer Lync client (use the issued headset, then change to other well-worked headset), check if the issue still happen or not.
If the issue not happen on other Lync client, it can be the issue of Lync user profile, please try to delete the user profile with the following path:
%UserProfile%\AppData\Local\Microsoft\Office\15.0\Lync
Also delete the Lync user configuration information in registry with the following path:
HKCU\Software\Microsoft\Office\15.0\Lync\[email protected]
If the issue also happen on other Lync clients, it can be the issue of the Lync account itself, please try to disable it on Lync Server side, and then enable it again to test the issue.
Best Regards,
Eason Huang
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Eason Huang
TechNet Community Support

Lync client show contacts offline

Hi,
I have configured two lync server in my Lab enviroment. One is Lync server 2013 (enterprise edition) and another is Lync server 2010 (Standard edition). Federation is enabled on both servers.
On Lync 2010 client, i m able to see federated users of Lync 2013 server and their presence status. But on the lync client 2013, federated users are showing as offline.
Communication is happening properly when i start communication from Lync client 2010 but same is not happening from other side.
Kindly suggest.
thanks and regards,
Ankit

hi Edwin,
yes. these lync server are setup in two different forest and yes it is automatic federation.
Users are also enabled for external access n fed.
let me brief u about my setup:
Lync 2010 Client users 1 ----- Lync Frontend 2010 Server -------Lync Edge Server ------------- private cloud --------Lync Edge Server --------lync 2013 FrontEnd Server -------- Lync 2013 Client User 2
from Lync 2010 client i m able to see users of Lync 2013 server and their presence status but on lync 2013 client, i m able to see user but their presence shows offline. But communication is happening properly when i initiate the chat from lync 2010.
I hope, i made my scenario clear. want to finish this at earliest
Thanks n Regards,
Ankit

Show picture in lync client

hello : everybody can help me
i add user photo to Active Directory some lync client show user picture but some lync client do not show user picture
thanks a lot

Hi,
Please also check if the photosize of these issued people in AD is larger than the MaxPhotoSizeKB in Lync server.
You can refer to the link below of "Microsoft Lync 2010 Photo Experience" may help you understand the issue clearly:
http://blogs.technet.com/b/nexthop/archive/2010/11/22/microsoft-lync-2010-photo-experience.aspx
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Lync Client Search - Shows Non Lync Enabled Users

What is normal behavior - out of the box - for Lync 2010 and/or 2013 for the Lync Client search. Is it to return all AD objects (or all GAL objects?) regardless if they are Lync enabled or not? There is a bit of information here an there
on this but thought I'd post my specific question to end my torture.
We are in the process of migrating users from 2010 to 2013 (backend) and we initially setup the msRTC-GroupingID to limit our search but with this migration we are planning to clear this attribute to allow a search to return
all users and I notice that in doing so I see all objects reqardless if Lync enabled or not. This is not so desirable but if it's the way it works then I will have accept and move on. I read about using ABSconfig to alter this behavior
but for some reason this won't even run for me ... crashes right away upon opening running from FE server so even if I now got it to work my trust is shot for using this.
Thanks all ...

Not sure I follow. Assume you mean "the AD users with Lync ""NOT"" enabled should not be searched.
I look at the msRTCSIP attributes and they are not set and still i see them in my Lync search. I am totally baffled by this. I use a test Lync account with the GroupingID 'not set' and I see all accounts regardless if they are Lync enabled.
The ones I see in my search, that I am expecting NOT to see, do have the msRTCSIP attributes in AD object but they all show as 'not set' as I expect they should given they are not Lync enabled.
I must be missing something here, perhaps this is a 2013 thing? I have a lab with 2010 that this doesn't seem to be happening in but it doesn't exactly replicate our production so don't want to use that as a trusted reference point going forward.
The AD msRTCSIP attributes compare across the two environments too which is even more baffling. It's not clear what it is using to present NON enabled users in the Lync search.

Lync Client User Search Stalling

I have a Lync server running LS 2010 on my network. I recently finished the setup of the server. The network is a Mac/Windows network. As I setup the Mac clients, I noticed that searching for clients returned no users. I switched
the client policy value of AddressBookAvailability to WebSearchOnly. Now, when I search for users in the Lync client, I get a spinning wheel with no results which tells me that the client is not getting a response from the server. The client log
don't show an error. On the server side, I don't see any noticeable errors with respect to the Address Book service so I assume it's up. I try running the Test-CsAddressBookService cmdlet and I receive a "No matching cluster found in topology
error". Looks like the problem either has to do with the address book service or the topology error but I've reached a dead end because everything I've looked at so far has been alright.

Hi,
On Lync FE Server Lync Server Management Shell, run: Update-CsAddressBook to trigger the Lync Server to sync current AD information in the SQL database into the downloadable client and device address book files.
On Lync client side, if possible, please also test the issue with a Windows client System. Check if the issue also happen on Windows System or not.
You can refer to the Jeff’s blog “Updating the Lync 2010 Address Book” to check the Address Book issue:
http://blog.schertz.name/2010/09/updating-the-lync-2010-address-book/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there.
Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Lync 2010 client does not offer any NON-direct UDP Candidates in its SIP Invite' SDP - why?

Hello.
We have a customer, experiencing the following issue.
They have big multi-continental Lync Server 2010 Enterprise Edition deployment, with non-NAT'ted Edge Pool.
The call scenario is simple: peer-to-peer video (A/V) call between external Lync client and Video system, Cisco VCS
in this case but does not matter, which (video system) only supports media over UDP (which is nothing strange). The VCS has a lot of video endpoints all over the Globe, Lync clients are also everywhere, so call can be any "distance", not predictable.
All video endpoints are registered on this single VCS.
The video call, as I suspect, only succeeds IF direct peer-to-peer UDP connection works and fails otherwise.
I skip the overall design, keeping here only what is relevant.
Video system offers only its own local IP as UDP candidate (type = host), which in this particular
case is expected, let's assume there is no TURN etc expected on video system' side, it is directly Internet-facing.
Now the main bit. Lync client offers ALL proper TCP candidates: both local AND non-local, using external
public IP addresses of both A/V Edge Hardware LoadBalancer VIP and public IP address of one of Edge servers.
Those candidates are enlisted perfectly fine (I checked carefully), so SIP INVITE has them all offered.
Now: the Lync 2010 client ONLY offers direct/local UDP candidate (type = host) with its own IP address,
but does NOT offer any NON-local UDP Candidates at all (while, again, for TCP candidates the full set of non-local (A/V Edge) ones is offered).
WHY this can happen?
Again my guess on where to dig is: TCP candidates (which are completely useless for such video call)
are all offered fine with A/V Edge's public IPs, both VIP and particular node ones. Does this fact make sense?
WHAT can be the reason why the same or similar remote/Edge Candidates are not being
offered/enlisted for UDP while for TCP they are offered?
What I already found, to be excluded easily: the whole client sign-in and in-band provisioning is OK, all about
certificates is Ok, and all about MRAS URI and MRAS Credentials (looking sign-in traces) is also fine. Client gets proper MRAS username/password and ALL about signaling before SDP is also fine (no TLS or MRAS related errors).
I cannot rule-out potential DNS issues at the moment, however unlikely: otherwise how it would get proper list
of NON-local TCP candidates and all SIP signalling with the Edge working Ok if it would be DNS-specific issue?
What, however, I have not confirmed is: UDP port 3478 is most likely NOT opened on/between all of the involved parties (Edge's private and public interfaces, Hardware LoadBalancer's interfaces and client),
and/or UDP 3478 communication is most likely getting blocked completely (when the client is external), however for instance TCP 443 is everywhere opened.
Can THIS be somehow related to why it properly allocates non-local TCP but none of
non-local UDP Candidates?
What traces show on call negotiation is ICE Connectivity Failed and/or ICE Warning - I have real it carefully, did WireShark'ing, what I suspect is: simply ICE Connectivity Checks fails on direct P2P UDP which is of course expected, and because no non-local
UDP candidates are offered and TCP is not allowed on video system' side - it fails. WireShark shows the following: millions of outgoing UDP from the client to Cisco VCS and not even one INcoming UDP back from VCS.
Sometimes, depending on the external client's location, call, however, succeeds. I guess (guess)
this is because SOMETIMES direct UDP flows Ok, while in vast majority of the cases it expectedly does not.
Big thanks.
/roubchi

Hi,
VideoendpointsonlysupportUDPmedia.ICEusuallyoffers3candidates: Host(privateIP), ServerReflexive(outsideIPaddressoffirewalllocaltothemediasupplyingagent–B2BUAorLyncClient),
TURNserver(typicallytheEdgeServer/VCSExpressway)
You can refer to the link of “Cisco
VCS and Microsoft Lync Deployment Guide (X8.1)” to check the configuration of Lync integrated with Cisco VCS.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Voice mails aren't showing in Lync client

We have Lync 2010 server in Exchange 2007 environment.
I have the voice message in outlook but it doesn't shows it in Lync client.
Changes made...
We powered off old two Exchange CAS servers and brought up two new CAS servers.
EWS is deployed and in Lync configuration, it shows the same "EWS deployed"
Conversation history folder, messages are getting saved.
free/busy info working as expected.
Voice messages aren't showing in Lync client and Lync status isn't getting changed, when outlook scheduled meeting. But Lync gets changing the status to In call, Conference Call, In Meeting when there is a Lync scheduled meeting.
lync srv record are there in DNS
any other record needs to be created for this issue? I mean to pull the EWS info from exchange?
Funnyghost

Lync requires Exchange EWS for this functionality. As mentioned above check if EWS has a status of "OK", if it doesnt check that Exchange autodiscover is correctly configured for the new CAS servers. This is a useful tool - https://testconnectivity.microsoft.com/.
Additionally is is always worth deleting Lync sign-in info to remove the cache and force Lync to detect servers again.
Andrew Morpeth
Lync Server Specialist - Auckland, NZ
Check out my blog

Skill Search works fine from search center, but it doesn't work from Lync client

My environment consists of Lync Server 2013 and SharePoint Server 2013.
I configured skill search and it works fine from search center, but it doesn't work from Lync client. An error appears says"error occurred during the search, please try again".
I configured these URLs in my client policy
set-csclientpolicy -identity global -spsearchinternalurl http://<Sharepoint Server>/_vti_bin/search.asmx
set-csclientpolicy -identity global -spsearchcenterinternalurl http://<Sharepoint Server>/searchcenter/pages/peopleresults.aspx
I checked these URLs from the browser and they work fine.
I disabled anonymous access to _vti_bin, but no change then i checked lync log but i didn't find any error then i used Wireshark and found that when Lync client contacts Sharepoint, Sharepoint responded to it with internal server error http 500
Please advice for what to do

Hi,
Thanks For your sharing.
Best Regards,
Lisa Chen
Lisa Chen
TechNet Community Support

Lync clients 2013 fails to show video, but 2010 works ok.

We'v migrated from 2010 to 2013 Lync server. But some Lync clients in remote places are still 2010.
And today I'v discovered that in a conference for 50+ participants but only one speaker (audio, video and presentation) for some reasons no one of 2013 client and WebApp could see a speaker video. I'v first restarted a client, then
a device, but no effect. After 30 minutes we have to start without a video, but some users with 2010 clients wrought that they have a video of the speaker.
I'v installed a Lync 2010 to my test PC, and on the same PC, with the same credentials 2010 client video is ok, and 2013 shows only a video placeholder.
I’v created a test conference, and the same situation repeats with only 4 clients.
Any suggestions ?

Hi,
From your description above, did you mean only 4 special Clients have this issue?
If yes, please try to check the OC firmware, delete Lync user profile and Lync information on Registry, then test he issue again. If the issue persists, please check if the Lync 2013 client update to the latest version.
Lync user profile: %UserProfile%\AppData\Local\Microsoft\Office\15.0\Lync
Lync user information on Registry: HKCU\Software\Microsoft\Office\15.0\Lync\[email protected]
Best Regards,
Eason Huang
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Eason Huang
TechNet Community Support

Any body real use Lync client +XP+ZCM without MS client ?

Any body real use Lync client on the WS: XP_sp3+NWclient+ZCM10.3.4 (without MS Client for Microsoft network) ??
Problem:
- Power On
- Systep UP
- User Enter username/password in to the NW Login
- Login OK, NW Login Script OK
- Windows DESKTOP Up,- At this moment client Lync is launched ....
- User Enter Username and pasword for connect to the LYNC, press Enter...
and - Authentificatioт false...
- User Launch again Client Lync, Enter again username/password and only after this - log in to the Lync OK..
Problem - at the first connection always a problem also it is necessary to launch the second time client Lync
Any suggestions, please.
Serg

skoltogyan,
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Any roadmap to have to Lync client for Blackberry 10?

...with full feature support of course (phone, video, presence,...).
I know there are still some challenges like at current time with BB10 OS (like you must keep you app in an active frame), but these limitations will soon go away with the new OS version (http://devblog.blackberry.com/2013/05/blackberry-jam-headless-invoke/?CPID=E10C020,
new Background Services framework which allows developers to bundle a separate process with their application to run in the background without a UI)
The Lync for Mac version still lacks of some critical phone features not being implemented (delegate support, team-call group members, wireless QoS tagging 802.11e,...)

Hi,
There is currently no Lync client available for Blackberry (RIM) devices. Sorry to say I also did not find any roadmap about lync for Blackberry 10.
Kent Huang
TechNet Community Support

I set up a location based reminder in notification last week to test it out. Worked great, but now I cannot get rid of it. It does not show up in any list on the notifications pages, but can be found in search. How can I get rid of this notification?

Last week I set up a location based reminder in notifications to test it out. Worked great. However, I can't get rid of it. It does not show up on any of the pages, either reminders or completed. I can search and find it, shows it should be in reminders page, but it is not there for me to remove. Any ideas?

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

Lync User Phone Number Changed in AD - Still Showing Old (Normalized) Number Days Later in Lync Client Contact Detail

Environment: Lync 2013 backend; Lync 2010 and Lync 2013 clients. Enterprise Voice not implemented. November 2013 CU Applied on Server.
Issue: Lync user (User A) phone number changed in AD but still showing old number for others days later.
Believed Cause: User A has not logged into Lync since change to republish new phone number?
So after reading this http://masteringlync.com/ I am beginning to think that something I perceived as an issue may actually be by design?
Action:
User A work phone number changed in AD. User A has only one phone entry in AD. Normalization rule in place to basically leave number unchanged (working)
Result:
New phone number propogated fine to Exchange/Outlook fine. Old number displaying only in Lync client when viewing User A contact card detail
Lync 2010 Client displays only old number when looking at Client A contact detail (this client only presents phone numbers if they are actually normalized)
Lync 2013 Client displays two work numbers.
One that we identify as a "display number" just as entered in AD - this shows correctly as the new number. Another that we identify as the "normalized number" which is still the old
number (same as 2010 Client)
Same results whether contact is saved in Lync Client or not and is not related to Outlook contacts - in fact one test was with a Lync account that is not Mail Enabled.
I did a dbanalyze to view the SQL database detail for User A and see that Category 'userInformation' has the old phone number and the time stamp on it seems to coincide with a Lync Cllient database change (user login or refresh on that end) so this seems
to futher confirm my findings thus my reaching the point of conceding it might be out of my control.
My Question I guess is ....
Have others discovered this? Is this a bug or do normalized phone numbers actually requre a client login to accept/republish the number correctly to others even though the information is updated in AD? User detail and how it propogates seems to
be the biggest mystery and it gets harder and harder to explain to users why changes aren't displaying accuralely.

Thanks Richard... your blog definitely hit home with what I was seeing but guess I just didn't want to accept that as the end of the road on this. I'm still in a little misbelief that client interaction is necessary to update a backend change.
This process really makes phone numbers in Lync an unreliable source given a user will never know if it is it up to date. And the problem with Lync 2013 client is it shows both numbers in the client ... the address book one with the
updated AD numbers and the one the normalized AD one that the user has to login to republish. I now more fully understand the process but trying to explain that to users when they see different work numbers .. ugh.
Oh well, guess the important part is to understand the process so thanks again.

Lync Admin Users not Showing up in Lync client

I have added additional users to Lync. They show up in the Admin website but not in my lync client. Not sure how to add them?

How long has it been? This may just take some time, if you want to speed it up, run update-csaddressbook from the PowerShell, wait a few minutes, and restart a client. Within an hour they should get a fresh copy.
Check out Terence Luk's post for a better explanation and the registry key (GalDownloadInitialDelay) you'd need to speed up the client's download of the GAL after startup:
http://terenceluk.blogspot.com/2013/02/forcing-lync-2013-client-to-download.html
If you still don't see it within 24 hours, you might have a larger issue.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications

Lync client shows No matchesto any search

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