Lync Client User Search Stalling

I have a Lync server running LS 2010 on my network. I recently finished the setup of the server. The network is a Mac/Windows network. As I setup the Mac clients, I noticed that searching for clients returned no users. I switched
the client policy value of AddressBookAvailability to WebSearchOnly. Now, when I search for users in the Lync client, I get a spinning wheel with no results which tells me that the client is not getting a response from the server. The client log
don't show an error. On the server side, I don't see any noticeable errors with respect to the Address Book service so I assume it's up. I try running the Test-CsAddressBookService cmdlet and I receive a "No matching cluster found in topology
error". Looks like the problem either has to do with the address book service or the topology error but I've reached a dead end because everything I've looked at so far has been alright.

Hi,
On Lync FE Server Lync Server Management Shell, run: Update-CsAddressBook to trigger the Lync Server to sync current AD information in the SQL database into the downloadable client and device address book files.
On Lync client side, if possible, please also test the issue with a Windows client System. Check if the issue also happen on Windows System or not.
You can refer to the Jeff’s blog “Updating the Lync 2010 Address Book” to check the Address Book issue:
http://blog.schertz.name/2010/09/updating-the-lync-2010-address-book/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there.
Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Similar Messages

Lync Client Search - Shows Non Lync Enabled Users

What is normal behavior - out of the box - for Lync 2010 and/or 2013 for the Lync Client search. Is it to return all AD objects (or all GAL objects?) regardless if they are Lync enabled or not? There is a bit of information here an there
on this but thought I'd post my specific question to end my torture.
We are in the process of migrating users from 2010 to 2013 (backend) and we initially setup the msRTC-GroupingID to limit our search but with this migration we are planning to clear this attribute to allow a search to return
all users and I notice that in doing so I see all objects reqardless if Lync enabled or not. This is not so desirable but if it's the way it works then I will have accept and move on. I read about using ABSconfig to alter this behavior
but for some reason this won't even run for me ... crashes right away upon opening running from FE server so even if I now got it to work my trust is shot for using this.
Thanks all ...

Not sure I follow. Assume you mean "the AD users with Lync ""NOT"" enabled should not be searched.
I look at the msRTCSIP attributes and they are not set and still i see them in my Lync search. I am totally baffled by this. I use a test Lync account with the GroupingID 'not set' and I see all accounts regardless if they are Lync enabled.
The ones I see in my search, that I am expecting NOT to see, do have the msRTCSIP attributes in AD object but they all show as 'not set' as I expect they should given they are not Lync enabled.
I must be missing something here, perhaps this is a 2013 thing? I have a lab with 2010 that this doesn't seem to be happening in but it doesn't exactly replicate our production so don't want to use that as a trusted reference point going forward.
The AD msRTCSIP attributes compare across the two environments too which is even more baffling. It's not clear what it is using to present NON enabled users in the Lync search.

User search from "Find Someone" in Lync 2013 client does not show contact availability

Running Lync 2013 Client / Server, when a user searches in the "find someone" field, contact names are returned, but the contact's presence status shows "Updating..." and never populates with the users presence. If you then select
a name from the search and open an IM session with them, the presence data is there and is accurate. I think this feature used to work fine.

Hi,
Did the issue happen only for you or for multiple users?
Please enter the sip address instead of the name of the user in the “find someone” field to test the issue.
Please also run Update-CsUserDatabase on FE server then remove Lync client profile to test the issue.
User profile path: <user profile>\AppData\Local\Microsoft\Office\15.0\Lync\
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Lync Addressbook and Search for non Exchange users

Hello All,
I have an question. We have lync server 2013 and we does not have exchange server. We have only Zimbra servers. But i have AD accounts for them. How can we add those accounts in to Lync server ?
How other users search their contacts in lync client ?
regards

Hi,
I don't think Lync Server 2013 can integration with Zimbra Server naturally.
You might post the issue on Lync MSDN forum and more developing expert will help to verify if this can be achieved using Lync SDK. Thank you for your understanding.
http://social.msdn.microsoft.com/Forums/en-US/communicatorsdk/threads
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Is there Ready Made Configuration Packs available for Lync Client ( Client on end user computer ) and Server

Hi,
is there Ready Made Configuration Packs available for Lync Client ( Client on end user computer ) and Server ... to check the configuration, services,compliance, functionality of all the features etc at end user level
and server configuration packs
Regards
Tanoj
OSLM ENGINEER - SCCM 2007 & 2012

No, there is not something available for Lync. What's available can be found here (and it's all not recent):
https://www.microsoft.com/en-us/search/DownloadsDrillInResults.aspx?q=SCCM+%22configuration+pack%22&cateorder=2_5_1&site=
My Blog: http://www.petervanderwoude.nl/
Follow me on twitter: pvanderwoude

User sip folder have many .cache files with 4kb and the folder is becoming full and Lync Client stops working

User sip folder have manu Mailitem&username&.cache files until folder is full and Lync client stops working.

Hi,
You can try to change the Lync Profile name. After you do it, Lync will create a new Profile. The Lync Profile path is following:
%UserProfile%\AppData\Local\Microsoft\Office\15.0\Lync
If the issue persists, please repair Office 2013 and then test again.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Lync User Phone Number Changed in AD - Still Showing Old (Normalized) Number Days Later in Lync Client Contact Detail

Environment: Lync 2013 backend; Lync 2010 and Lync 2013 clients. Enterprise Voice not implemented. November 2013 CU Applied on Server.
Issue: Lync user (User A) phone number changed in AD but still showing old number for others days later.
Believed Cause: User A has not logged into Lync since change to republish new phone number?
So after reading this http://masteringlync.com/ I am beginning to think that something I perceived as an issue may actually be by design?
Action:
User A work phone number changed in AD. User A has only one phone entry in AD. Normalization rule in place to basically leave number unchanged (working)
Result:
New phone number propogated fine to Exchange/Outlook fine. Old number displaying only in Lync client when viewing User A contact card detail
Lync 2010 Client displays only old number when looking at Client A contact detail (this client only presents phone numbers if they are actually normalized)
Lync 2013 Client displays two work numbers.
One that we identify as a "display number" just as entered in AD - this shows correctly as the new number. Another that we identify as the "normalized number" which is still the old
number (same as 2010 Client)
Same results whether contact is saved in Lync Client or not and is not related to Outlook contacts - in fact one test was with a Lync account that is not Mail Enabled.
I did a dbanalyze to view the SQL database detail for User A and see that Category 'userInformation' has the old phone number and the time stamp on it seems to coincide with a Lync Cllient database change (user login or refresh on that end) so this seems
to futher confirm my findings thus my reaching the point of conceding it might be out of my control.
My Question I guess is ....
Have others discovered this? Is this a bug or do normalized phone numbers actually requre a client login to accept/republish the number correctly to others even though the information is updated in AD? User detail and how it propogates seems to
be the biggest mystery and it gets harder and harder to explain to users why changes aren't displaying accuralely.

Thanks Richard... your blog definitely hit home with what I was seeing but guess I just didn't want to accept that as the end of the road on this. I'm still in a little misbelief that client interaction is necessary to update a backend change.
This process really makes phone numbers in Lync an unreliable source given a user will never know if it is it up to date. And the problem with Lync 2013 client is it shows both numbers in the client ... the address book one with the
updated AD numbers and the one the normalized AD one that the user has to login to republish. I now more fully understand the process but trying to explain that to users when they see different work numbers .. ugh.
Oh well, guess the important part is to understand the process so thanks again.

Lync Admin Users not Showing up in Lync client

I have added additional users to Lync. They show up in the Admin website but not in my lync client. Not sure how to add them?

How long has it been? This may just take some time, if you want to speed it up, run update-csaddressbook from the PowerShell, wait a few minutes, and restart a client. Within an hour they should get a fresh copy.
Check out Terence Luk's post for a better explanation and the registry key (GalDownloadInitialDelay) you'd need to speed up the client's download of the GAL after startup:
http://terenceluk.blogspot.com/2013/02/forcing-lync-2013-client-to-download.html
If you still don't see it within 24 hours, you might have a larger issue.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications

Skill Search works fine from search center, but it doesn't work from Lync client

My environment consists of Lync Server 2013 and SharePoint Server 2013.
I configured skill search and it works fine from search center, but it doesn't work from Lync client. An error appears says"error occurred during the search, please try again".
I configured these URLs in my client policy
set-csclientpolicy -identity global -spsearchinternalurl http://<Sharepoint Server>/_vti_bin/search.asmx
set-csclientpolicy -identity global -spsearchcenterinternalurl http://<Sharepoint Server>/searchcenter/pages/peopleresults.aspx
I checked these URLs from the browser and they work fine.
I disabled anonymous access to _vti_bin, but no change then i checked lync log but i didn't find any error then i used Wireshark and found that when Lync client contacts Sharepoint, Sharepoint responded to it with internal server error http 500
Please advice for what to do

Hi,
Thanks For your sharing.
Best Regards,
Lisa Chen
Lisa Chen
TechNet Community Support

Lync 2013 User Presence Unknown in OCS 2007 R2 Client

Lync 2013 User Presence Unknown in OCS 2007 R2 Client
OCS users had reported that they can’t view the presence status of some Lync 2013 users in OCS client, presence unknown. I found one of FE01 server that registration for those Lync 2013 users have that effect on OCS client. I shut down FE01 server to force
Lync 2013 users to register to another FE02 server. After Lync 2013 users signed in again (Connected Lync Server has been changed to: FE02), OCS client can view their presence. However I still don't found the root cause, when I run Test-CsRegistration in both
FE server. The FE02 passed, but FE01 show the following error. I checked the same certificate was imported to FE01/FE02.
Target Fqdn   : ###########.com
Result        : Failure
Latency       : 00:00:00
Error Message : Unable to perform authentication of credentials.
                Inner Exception:NegotiateSecurityAssociation failed, error: -2146893053
Diagnosis     :
VERBOSE: Workflow 'Microsoft.Rtc.SyntheticTransactions.Workflows.STRegisterWorkflow' started.
Workflow 'Microsoft.Rtc.SyntheticTransactions.Workflows.STRegisterWorkflow' completed in '6.26E-05' seconds.
An exception 'Unable to perform authentication of credentials.' occurred during Workflow Microsoft.Rtc.SyntheticTransactions.Workflows.STRegisterWorkflow execution.
Exception Call Stack:    at Microsoft.Rtc.Signaling.SipAsyncResult`1.ThrowIfFailed()
   at Microsoft.Rtc.Collaboration.LocalEndpoint.EndEstablish(IAsyncResult result)
   at Microsoft.Rtc.SyntheticTransactions.Activities.RegisterActivity.InternalExecute(ActivityExecutionContext executionContext)
   at Microsoft.Rtc.SyntheticTransactions.Activities.SyntheticTransactionsActivity.Execute(ActivityExecutionContext executionContext)
   at System.Workflow.ComponentModel.ActivityExecutor`1.Execute(T activity, ActivityExecutionContext executionContext)
   at System.Workflow.ComponentModel.ActivityExecutorOperation.Run(IWorkflowCoreRuntime workflowCoreRuntime)
   at System.Workflow.Runtime.Scheduler.Run()
   at Microsoft.Rtc.Internal.Sip.SipAuthenticationHelper.NegotiateSecurityAssociation(SecurityAssociationBase sa, String inputString, ContextFlags inContextAttributes, String& outputString)
   at Microsoft.Rtc.Internal.Sip.ProtocolAuth.DoProtocolOutgoingNegotiation(SecurityAssociation sa, SipMessage message, ChallengeData challengeData)
   at Microsoft.Rtc.Internal.Sip.AuthenticationControlModule.NegotiateSecurityAssociation(SecurityAssociation sa, SipMessage message, NegotiateArgs negotiateArguments)
'RegisterActivity2' sequence activity started.
'RegisterActivity2' sequence activity completed in '6.01E-05' seconds.
'Register' activity started.
Sending Registration request:
Target Fqdn      = #######.com
User Sip Address = sip:#####@####.com
Registrar Port = 0.
Authentication Type 'IWA' is selected.
'UnRegister' activity started.
'UnRegister' activity completed in '0.0004703' seconds.
VERBOSE: Workflow Instance ID '4fb4f7ee-de24-432b-b758-c4abd2010794' completed.
VERBOSE: Workflow run-time (sec): 0.2430276.
Does anyone know what does the error code 2146893053 means? Many Thanks.

Hi,
Please check if all services started on FE01.
It may cause by the issue of registrar authentication. Please also check if Registrar Setting click all authentication on FE01 Lync Server Control Panel.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Direct Reports not showing in Lync Clients for certain users in a pool

Hello guys, I am having issue with some users not being able to see direct reports of their managers in lync clients. Direct reports correctly shown in AD and outlook, but not in Lync. I have two paired lync pools. This issue is happening to users situated
within a pool. If I moved the manager to second pool, then users will see his direct reports. Does anyone knows how to fix this issue? Attached is sample.

Hi dareadepoju,
This information is from AD, you can try synchronizing the information manually.
Delete the .slabs file from the file share sitting on 000000000\000000000 folder and then run Update-CSUserDatabase and after 5 minutes, run Update-CsAddressBook.
The folder path:
X:\share\1-WebServices-1\ABfiles\000000000\000000000\
Best regards,
Eric

Lync client shows No matchesto any search

Hi,
any search with any character will return No matches as the image below

Hi,
Did you solve the issue with the help of Anthony provided above?
If the issue persists, please try to change the value of Lync client policy parameter AddressBookAvailability to
WebSearchOnly and then test again.
More details:
http://blog.schertz.name/2010/11/forcing-lync-address-book-web-query/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there.
Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Outlook contacts not seen in lync client

Hi,
I've got Outlook 2010 and lync client 2013.
I've got many contacts in outlook and the behavior of them in lync is:
1. if contact has not got email the telephones are seen and contact is seen as Telephone icon,
2. if contact has got email (domain different as sip domain) the telephones are not seen and contact is seen as Unknown user.
Is it correct behavior?
Lync client 2013 got newest update.
What should I do to make lync search all outlook contacts?
Thanks in advance.

Open Lync option, click Personal, check the Microsoft Exchange or Microsoft Outlook is selected under Personal information manager.
Call the contact for PSTN number with Lync client to check if you can call the number successfully.
Lisa Zheng
TechNet Community Support

Lync Client and OAB Outlook files?

Why does lync read/use OAB outlook files?

Bump.. Will someone please answer the above question? Here's an example of how I see OAB Outlook files being used by Lync:
In Lync I can search and find Distlists (To mass add Contacts) when I have OAB files in place. Once I delete the OAB files, Lync no longer shows Distlists in the search results, however, it still seems to find possibly users who have a SIP address.
In fact I have many Lync clients that do not find distlists, wondering if this may have to do with the Outlook client not being in cache mode, thus, no OAB file in place.

Any body real use Lync client +XP+ZCM without MS client ?

Any body real use Lync client on the WS: XP_sp3+NWclient+ZCM10.3.4 (without MS Client for Microsoft network) ??
Problem:
- Power On
- Systep UP
- User Enter username/password in to the NW Login
- Login OK, NW Login Script OK
- Windows DESKTOP Up,- At this moment client Lync is launched ....
- User Enter Username and pasword for connect to the LYNC, press Enter...
and - Authentificatioт false...
- User Launch again Client Lync, Enter again username/password and only after this - log in to the Lync OK..
Problem - at the first connection always a problem also it is necessary to launch the second time client Lync
Any suggestions, please.
Serg

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Lync Client User Search Stalling

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