Lync Common Area Phone automatic sign-in

Yesterday, there was unexpected network fluctuation and that caused all the common area phone to go offline. Lync conference room physical phones were went offline until each one is manually logged in.
Please advise, how to make it automated...once the phone reboot or similar network outage?
Thanks
Funnyghost

Hi,
1. Please disable Hotdesking in Lync Client Policy then test again.
2. Please install KB 2737909, 2737910, 2737911 in the link below:
http://support2.microsoft.com/kb/2781617
3. Please also update to the latest firmware of Lync Phone to check the issue.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Similar Messages

Can Lync common area phone request device updates?

Hi,
simple question: can a Lync Phone Edition device (LPE, Aries class, Polycom CX500 / CX600 etc.) request device updates, when the phone is hosting a common area phone contact object?
Fortunately I know the answer: it seems NOT, I see in the system settings that there is an error for the last device update request. However as soon as I login with a normal user account, the device update request status is 200, and the phone gets updated
under 5 minutes and reboots properly.
While I know the answer, I would like to get feedback from MS: is this a design defect of the product, a bug in the way common area phone contact object authenticates on the Lync webservices or something else? Other peoples experience is more than welcome!

Hi,
You can feedback on the link below:
http://blogs.technet.com/b/lync/archive/2012/11/01/lync-app-feedback-you-asked-and-here-it-is.aspx
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Lync common area phone (cx 600 and cx 3000) unable to join conference

Hello All,
I am facing an issue with cx 3000 phones.The issue is
When teh cx 3000 phones calls a user X and then calls a user y both on PSTN and then try to conference them the conference works but teh cx 3000 conference phones get kicked off from the conference and the 2 pstn users continue to be in conference.
this happens on my cx 600 phones as well.
But from a lync client when i dial 2 PSTn numbers and try conference it works though i have a bad call quality
Any help is appreciated.
Roopesh Raj

Found teh issue to be due to ports blocked between phone subnet and the conf mcu server in my datacenter
Roopesh Raj

Common area phone gets "Unable to access server. Please search later"

I installed two common area phones, a Polycom CX3000 speaker phone and a Polycom CX500. When starting to type a phone number the following message appears on the screen of the phone: "Unable to access server. Please search later".
Is there any way to enable the search capability for these phones without connecting the USB cable on the CX3000? Note that the CX500 doesn't have a USB cable at all.

Hi,
Please use the Test-CsPhoneBootstrap commandlet to troubleshoot the issue.
Please check SRV records as Lync phone cannot utilize manual configuration.
Please make sure the sign in user has been Enterprise Voice enabled.
Please double check the steps configuring common area phone:
http://blog.schertz.name/2011/04/common-area-phone-configuration-in-lync/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there.
Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Outbound call not working for Common Area Phone

Hi,
I have configured Common area phone and i am not able to make the outbound call. I have grant the conference policy. I have grant the voice policy.
client policy is default
How to troubleshoot the issue with outbound calls?
INBOUND call is functioning fine
Thanks
jitender

You can change the dial plan with my tool :)
https://gallery.technet.microsoft.com/Lync-2013-Common-Area-57bc4ff1
But good call, normalization rules may be off due to default global dial plan.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications
This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

How to disable addressbook access for common area phones

I'm searching for a way to prevent access to the company addressbook for our common area phones. One of these phones is used as a door phone in public area and should not display the contact cards of our employees.
Many thanks

Hi,
Please try to add the msRTCSIP-GroupingID attribute on the Contact for Lync users, then test the issue again.
The basic premise is you can define groups of users in your organizations and assign them different groupingIds.
A groupingId is simply a guid and only users who have the same groupingId may search for each other.
To set the groupingId for a user, you must set the value of msRTCSIP-GroupingId in Active Directory.
More details:
http://blogs.msdn.com/b/jcalev/archive/2012/06/07/partitioning-lync-address-book-using-msrtcsip-groupingid.aspx
Here is a similar case may help you:
https://social.technet.microsoft.com/Forums/en-US/7b7ed0b2-03ea-4dee-b4ec-e9a2fad76109/lync-phone-edition-common-area-phone-disable-contact-search?forum=ocsmanagement
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

No long distance dialing for common area phones

What's the best method step by step of limiting common area phones to local dialing only and blocking long distance?

The step by step would be to create a voice policy, pstn usage, and route with those restrictions, then assign it to the common area phones. Then, assign the voice policy to the phones and test. What you're attempting to do is actually quite
common.
I made a handy tool to assign policies to common area phones if it helps:
https://gallery.technet.microsoft.com/lync/Lync-2013-Common-Area-57bc4ff1
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications
This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

Common Area Phone and Call Forwarding

Hi,
Is it basicly possible to use Call Forwarding on Common Area Phones without Hot Desking?
According toTechnet yes.
http://technet.microsoft.com/en-us/library/gg412807.aspx
We have a problem with the setup of Common Area Phones.
All CAP phones have a Voice Policy with Call Forwarding enabled and Firmware 4.0.7577.250. (Hard Reset done)
But the phone menu does not show the Call Forwarding entry.
When we log in as a user (Hot Desking) with the same Voice Policy, Call Forwarding is shown and functional.
Any ideas?
Thank you in advanced for any input.
Cheers.
Dietmar
ucready

Try these (on Lync 2013 SEFAUtil):
Forward calls to outbound:
C:\>SEFAUtil.exe /server:theGreatPool.internal.net sip:[email protected] /Verbose /callanswerwaittime:10 /setfwddestination:+3580123456789 /enablefwdnoanswer
Forward calls to internal user:
C:\>SEFAUtil.exe /server:theGreatPool.internal.net sip:[email protected] /Verbose /callanswerwaittime:10 /setfwddestination:sip:[email protected] /enablefwdnoanswer
Petri

Common Area Phone with strict DNS rules in multi pool env.

Hi There,
As you know, CommonAreaPhones have the strict DNS rules: pool's FQDN's domain must be the same than phone's SIP address domain is.
In the DHCP we can set only one pool's FQDN, so does anybody have an idea how to get phones spread between two pools? I do not mean that each subnet have own dedicated configuration.
Pool's are of course internal, so they are having internal FQDNes. Currently the L2010 is faked on the DHCP as pool.company.com (as the SIP domain is company.com). But now on L2013 we have two pools waiting for the phones.
Petri

I don't think you'll have a problem. The strict DNS naming is more of a SRV/A record issue, which shouldn't pose a problem.
http://blog.schertz.name/2013/08/lync-phone-edition-cu7-registration-issues
And
http://blog.schertz.name/2010/12/configuring-lync-server-for-phone-edition-devices/
Edit to add proper credit to Jeff Schertz's incredible articles... I need to be better about giving credit where it's due rather than just posting blind links and trusting people will get it.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications

Lync phone device sign in failed

Hi. I have an environment of Lync 2010.
Front End Pool - 1 server
Director pool - 2 servers
AV pool - 2 servers
My DNS system is split brain. Local domain company.net, external domain company.com
DNS pinpoint zones:
lyncpool01.company.net pointed to Lync FE server IP address
_sipinternaltls._tcp.company.com SRV 0 0 5061 pointed to sip.company.com
sip.company.com pointed to Lync FE server IP address.
dialin.company.com pointed to Lync FE server IP address
meet.company.com pointed to Lync FE server IP address
ucupdates-r2.company.com pointed to Lync FE server IP address
_ntp._udp.company.com SRV 0 0 123 pointed to my DC (WIN2K8R2)
=================================================
DHCP options
I tried to point option 120 and 43 to FE and Director pool, but no result.
All 6 options of DHCP successfully deployed:
==============================================================================
The result of Test-CsPhoneBootStrap
VERBOSE: Target server fqdn AND web service URL provided by user.
'STActivity' activity started.
Trying to download a certificate chain from web service.
Web Service url :
http://lyncpool01.company.net/CertProv/CertProvisioningService.svc
Certificate chain downloaded successfully.
'STActivity' activity completed in '0,0185095' secs.
'STActivity' activity started.
Trying to get web ticket.
Web Service url :
https://lyncpool01.company.net:443/WebTicket/WebTicketService.svc
Using PIN auth with Phone\Ext : 1010 Pin : 180291
GetWebTicketActivity completed.
'STActivity' activity completed in '0,1102579' secs.
'STActivity' activity started.
Starting ResolveUser activity using Web Ticket.
Web Service url :
https://lyncpool01.company.net:443/CertProv/CertProvisioningService.svc
Found user : sip:[email protected]
Setting sip uri 'sip:[email protected]' back to parent workflow.
ResolveUser activity completed.
'STActivity' activity completed in '0,0988848' secs.
'STActivity' activity started.
Trying to get web ticket.
Web Service url :
https://lyncpool01.copmany.net:443/WebTicket/WebTicketService.svc
Using PIN auth with Phone\Ext : 1010 Pin : 180291
GetWebTicketActivity completed.
'STActivity' activity completed in '0,1038949' secs.
'STActivity' activity started.
Trying to download a CS certificate for User :
[email protected] endpoint :
STEpid
Web Service url :
https://lyncpool01.company.net:443/CertProv/CertProvisioningService.svc
GetCSCertificate activity completed.
'STActivity' activity completed in '0,4309389' secs.
'Register' activity started.
Sending Registration request:
Target Fqdn      = lyncpool01.company.net
User Sip Address = sip:[email protected]
Registrar Port = No Port is provided..
Auth Type 'Certificate' is selected.
Registration Request hit against LC2K10EES.company.net
'Register' activity completed in '0,0913775' secs.
Starting cleanup...
cleanup successful.
'UnRegisterActivity' activity started.
'UnRegisterActivity' activity completed in '0,0049845' secs.
Workflow
'Microsoft.Rtc.SyntheticTransactions.Workflows.STPhoneBootstrapWorkflow',
succeded.
VERBOSE: Workflow Instance Id d80e2d02-5e25-47dd-9927-ec8809c19089, completed.
VERBOSE: Workflow Execution Time (sec): 0.9030903
===========================================================================
The result of Test-CsClientAuth
VERBOSE: Target web service url not provided. Will have to extract it from auth
challenge.
'STActivity' activity started.
Starting STS Uri Discovery...
Found sts-uri :
https://lyncpool01.company.net:443/CertProv/CertProvisioningService.svc.
STS Uri Discovery activity completed successfully.
'STActivity' activity completed in '0,0141103' secs.
'STActivity' activity started.
Trying to get web ticket.
Web Service url :
https://lyncpool01.company.net:443/WebTicket/WebTicketService.svc
Using NTLM\Kerb auth.
GetWebTicketActivity completed.
'STActivity' activity completed in '0,0556596' secs.
'STActivity' activity started.
Trying to download a CS certificate for User :
[email protected] endpoint :
STEpid
Web Service url :
https://lyncpool01.company.net:443/CertProv/CertProvisioningService.svc
GetCSCertificate activity completed.
'STActivity' activity completed in '0,5940291' secs.
'Register' activity started.
Sending Registration request:
Target Fqdn      = lyncpool01.company.net
User Sip Address = sip:[email protected]
Registrar Port = No Port is provided..
Auth Type 'Certificate' is selected.
Registration Request hit against LC2K10EES.company.net
'Register' activity completed in '0,0951852' secs.
'UnRegisterActivity' activity started.
'UnRegisterActivity' activity completed in '0,0046577' secs.
Starting cleanup...
cleanup successful.
Workflow 'Microsoft.Rtc.SyntheticTransactions.Workflows.STClientAuthWorkflow',
succeded.
VERBOSE: Workflow Instance Id 5419b6d7-ff06-4244-9dba-708d61978e88, completed.
VERBOSE: Workflow Execution Time (sec): 0.8020802
===========================================================
Configuration information of Lync 2010 Client
==============================================================================
The result of Get-CsWebServiceConfiguration
PS C:\Users\raliyev> Get-CsWebServiceConfiguration
Identity                             : Global
TrustedCACerts                       : {}
MaxGroupSizeToExpand                 : 100
EnableGroupExpansion                 : True
UseWindowsAuth                       : Negotiate
UseCertificateAuth                   : True
UsePinAuth                           : True
AllowAnonymousAccessToLWAConference : True
EnableCertChainDownload              : True
InferCertChainFromSSL                : True
CASigningKeyLength                   : 2048
MaxCSRKeySize                        : 16384
MinCSRKeySize                        : 1024
MaxValidityPeriodHours               : 8760
MinValidityPeriodHours               : 8
DefaultValidityPeriodHours           : 4320
MACResolverUrl                       :
SecondaryLocationSourceUrl           :
ShowJoinUsingLegacyClientLink        : True
ShowDownloadCommunicatorAttendeeLink : True
=====================================================
The result of Get-CsProxyConfiguration
Identity                           : Global
Realm                              : Microsoft.Rtc.Management.WritableConfig.Se
                                     ttings.SipProxy.UseDefault
MaxClientMessageBodySizeKb         : 128
MaxServerMessageBodySizeKb         : 5000
TreatAllClientsAsRemote            : False
OutgoingTlsCount                   : 4
DnsCacheRecordCount                : 30000
EnableWhiteSpaceKeepAlive          : True
UseKerberosForClientToProxyAuth    : False
UseNtlmForClientToProxyAuth        : True
DisableNtlmFor2010AndLaterClients : False
UseCertificateForClientToProxyAuth : True
AcceptClientCompression            : True
MaxClientCompressionCount          : 15000
AcceptServerCompression            : True
MaxServerCompressionCount          : 1024
RequestServerCompression           : True
===========================================================
Lync logging tool is not showing any usefull information.
I cheked for logs: CertProvisioning, S4, Sipstack and WebInfrastructure.
====================================================
Finally can't catch the problem.
RFT

OK, that is very telling as USB tethering has very few requirements and in most environments works rought out of the box.
Here the main things to check:
Is the Lync User's Telephony setting set to Enterprise Voice? This is a requirement to use Lync Phone Edition (the
Line URI does not need to be populated).
Time Server issues can also prevent sign-in. If a Time Server is not provided via DHCP or DNS SRV then the phone will fallback to connecting to
time.windows.com, so if the phone does not have Internet access or NTP traffic is blocked at a firewall, then this could be your problem as well.
Obvious, but worth pointing out: make sure the phone is connected to Ethernet and receiving a basic DHCP lease (IP, subnet, gateway, DNS, etc). USB tethering does not work unless the device is also connected to Ethernet.
Follow the steps in this article to at least get USB tethering working
http://blog.schertz.name/2010/12/externally-provisioning-lync-phone-edition-3
Then you can move on to PIN authentication:
http://blog.schertz.name/2010/12/configuring-lync-server-for-phone-edition-devices
Jeff Schertz | Microsoft Solutions Architect - Polycom | Lync MVP

Are phone contacts with phone numbers automatically backed up

Are phone contacts including phone numbers automatically backed up in icloud?

Yes, but restoring them from a backup can be difficult and isn't officially supported by Apple. To make sure you have them backed up, use an app like My Contacts Backup on your phone to back them up as a vCard attachment to an email. Send the email to yourself an save the attachment. If you ever need to restore them you can email the attachment back to your phone and tap the attachment to restore them to your phone.

Delay in incoming calls ringing on Lync for Windows Phone

When calling a Lync user on Windows Phone, even if the phone is connected via Wifi, the call takes about 10 seconds longer before it even starts ringing on Windows Phone. As a result it is frequently missed.
If the user is signed into the desktop client and Lync on Windows Phone, it rings immediately on the desktop client, no problem, and you can observe the delay.
Is this a known issue or limitation? Is there any way to reduce the time before the call rings on the phone?

Hi,
Did the issue also happen on IOS devices and Android Devices?
You can test with IPhone and Android Phones to check the issue.
There are several known issues for Lync mobile, you can refer to the part of “Incoming calls or instant messages (IMs) for Lync on mobile broadband” in the link below:
http://office.microsoft.com/en-001/lync-help/lync-2013-known-issues-HA102919641.aspx
Please update to the latest version Lync for WPhone and test again.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

External and internal mikes are not automatically switching over either recording or on voice calls

My laptop model name is HP Pavilion dv4-1100ea which is shipped with Vista Home premium 32 bits and has got service pack 1.
Restored the laptop to factory setting since then I am having the following problems; I had the same problem when my laptop was brand new and whenever I reset the laptop to factory setting I get the following problems:
1. External and internal mikes are not automatically switching over either in middle of the recording using sound recorder or while the call in progress on voice calls (skype):
   Using the sound recorder if I start recording the sound with external mike and in-between recording if I switchover from external mike to inbuilt mike and later on when I play back I can only hear the sound up till where I used the external mike during recording, after the switchover to inbuilt mike I cant hear any sound.
   But if I start the recording with inbuilt mike and in between recording if I plug in the external mike and later on when I play back I can only hear the sound up till where I used the inbuilt mike during recording , after the switchover to external mike I cant hear any sound.
   So in brief both my external and internal mikes are working fine, only problem is that if I start recording (using sound recorder) or voice call with one specific mike, I have to continue with it till the end. I can’t switchover to another mike in between the conversation (voice call) or recording, if I do so, I have to select the mike manually in chat software but while recording I cant even select manually because in laptop, it takes the mike whichever is in current use as default mike in recording tab(sound window). The green tick automatically (in recording device tab) switches over according to the use of mike. Though the green tick in the recording tab is switching over automatically according to use of mikes, its not picking up the sound after switch over during recording.
2. And also when I click on recording device tab in sound window and plug in external mike, though the green tick automatically switchovers from internal to external mike, while I speak both internal and external mikes volume meter respond to the sound inputs by rising and falling but if I take out external mike, green tick goes to internal mike and when I speak only internal mike volume meter respond to sound rising up and down not the external mike.
To resolve the issue I have tried following steps with no luck:
1.I have checked the mikes(internal and external) properties, the both mike shows to be enabled in general tab, in level tab the volume is set to 100 and in advanced tab , all options are selected.
2. In device manager I have got only one audio driver named as “IDT High definition Audio CODEC”. I have uninstalled the audio driver and reinstalled it using scan for hardware option
3. Uninstalled the audio driver in device manager and reinstalled the audio driver using recovery manager > advanced option> hardware driver re-installation.
3. I have updated the BIOS(Insyde F.65, 12/02/2010).
4. I tried to update the audio driver using below link but things went more worse so I did system restore (not factory setting though).
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-67051-1&lc=en&dlc=en&cc=us&...

Sounds like you need to upgrade to the iPhone 5s
The 5s has Touch ID
You can unlock your phone with your finger instead of typing in a key code
No swiping to unlock either, just touch the home button
You can enrol multiple fingers as well
Here is a video of it in action
http://www.apple.com/iphone-5s/videos/#video-touch
Or wait and see what iPhone 6 has to offer
That being said, as desiel vdub posted if the phone is up to your face, the proximity sensor should turn the screen off
And when you lower the phone turn it back on again
Not sure about the phone locking when your on a call doesn't sound right

The applications on my ipad are running automatically. Please help.

hi the applications on my ipad are running automatically. Can someone help on this. Sometimes words are getting typed automatically and sometimes its switching windows on its own.

After restore my phone this screen came,for my issue i restore 3 times for every time after restore 10-15 min working fine after that again problem start

How to advoid Pdf attached files turning into winmail.dat file causing incovinience opening them? And why does the phone automatically changes the file???

The first time i opened the mail, the mail loaded the attactment as pdf file and i was able to open it without any problems. But then when i tried to open it again, i watched the phone automatically turned the pdf file into winmail.dat without any of my control. Since then, i werent able to open the file anymore! And this was lucky that i was able to see it as pdf file - all other attachments i have recieved since using my new ip6 all turn into winmail.dat
this is really incovinient and frustrating for work. i cant believe i cannot just open a pdf file as a pdf file on my ip6 in the emails i recieve. I was on ip4 before this and never have anything like this happened.
Solution needed asap please.
Thankyou!

Hi Jnkm,
I'm sorry to hear you are having issues with your new iPhone 6. If you are getting a winmail.dat file instead of a PDF, you may want to see if it may be the issue noted in the following article:
iPhone, iPad, or iPod touch does not display attachment in email - Apple Support
Regards,
- Brenden

Lync Common Area Phone automatic sign-in

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