Lync Contacts not appearing in Lync 2010 after user is moved to Lync 2013
Good Morning,
Our company recently migrated all of our users to Lync 2013 from Lync 2010. Most of our clients are still running the Lync 2010 client on their workstations. There is an ongoing project where we are upgrading to Office 2013 as well.
When a user signs into Lync, clicks on their contacts, the list is blank. They see their frequent contacts and are able to search for people. Some people are able to manage their contacts through OWA 2013 since we have the integration in
place. If they try to add contacts in Lync, they receive the message:
Cannot Add, Remove or move contacts or groups at this time. Please try again later.
I have tried going into the %appdata%\Microsoft\communicator directory and deleting the .cache and .idx and opening Lync again and still they do not appear.
Found this article: https://support.microsoft.com/kb/2757458?wa=wsignin1.0, but we cannot role people back to Lync 2010. So they will just have to live with it until they receive Lync 2013 and use OWA 2013 to manage them until their office
client is upgraded.
Hi BrianDougherty,
I’m not sure whether this is caused by UCS, but you can test it by disabling UCS for a test user.
Run the following command and then check the result.
New-CsUserServicesPolicy -Identity NoUCS -UcsAllowed $False
Grant-CsUserServicesPolicy –Identity “test user” –PolicyName NoUCS
Invoke-CsUcsRollback –Identity “test user”
Best regards,
Eric
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