Lync contacts

hi ,
im pretty new in lync world and i have some questions
1.after i enabled lync users in lync control panel i managed to login successfuly but when i try to search for other user i need to write the whold sip name (name@sip-domain) to see the contact. dam it, when i try to search for the first or last name it
wont find..why??
2. I want every user that login in his lync client see all the contacts that are enable (by default)..is there a way???
3.is there a way to sync ad groups to lync ? or to create pre defined groups in lync control panel and then add them ?
thank you!

still i cant find it..
maybe i did something wrong with the creation of the group ?
i just created a new distribution group and added few members..
thank you for your patience
The distribution group means the mail enabled distribution group. That requires you to deploy Exchange Server in your environment.
Lisa Zheng
TechNet Community Support

Similar Messages

Incoming caller toast not matching Outlook or Lync contacts

From reading similar posts I understand what I want is achievable but for some reason it does not work in my environment and I don't know why.
The issue is that incoming calls from an external number (lets say a mobile phone) do not match to a person's Outlook contacts, nor do they match with existing Lync contacts, to show a name. Instead they present as a number on the call toast notification.
My setup:
Exchange 2010 On Premise
Lync 2013 On Premise
Numbers in Active Directory as E.164 format (+44... etc)
Numbers in Outlook contacts as a mix of E.164 and 'normal' UK (starting 0...)
Lync policy is indeed set to search Outlook contacts
When anyone calls in from Outside we get the number shown and nothing else, it seems it should match with AD if present and with Outlook if present, but it does neither. How do I even start to go about diagnosing this or finding the problem?
UPDATE: I can now seemingly get it to match AD numbers which is good, but not yet Outlook numbers.

Hi,
As Lync show the true caller name match AD number, it may not the Media gateway issue.
From your description above, the number in Outlook contacts is mix of E.164 format and normal UK number. Did the issue happen only for normal UK number or also happen for E.164 format number?
Please change the number on Outlook to E.164 and then delete Lync user profile and then test again.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Mobile number and telephone numbers not displying in lync contacts for other SIP domains.

Hi everyone,
we recently migrated Lync 2010 to 2013, we have 2 SIP boc.bh and scys.gov.bh and local domain boc.local.
lync users for boc.bh not getting telephone numbers & mobile number on lync contact list, same happening for scys.gov.bh lync users they are not able to see any boc.bh lync user telephone number and mobile number on lync list.
but old with lync 2010 all users able to see all numbers in lync list.
recently we changed user UPN suffix for BOC.bh and scys.gov.bh to respective users.
there is no any error massage on lync servers.
manish yadav

Hi Manish!
On the Lync Server 2013 environment you can run the Lync PowerShell command: "Update-CsUserDatabase" after 5 minutes run the command: Update-CsAddressBook
Please after that run: "Invoke-CsManagementStoreReplication" wait for Lync replication with command: "Get-CsManagementStoreReplicationStatus" when Status for each server is appearing as True finally apply the following steps to test with
2 accounts:
Log off of the Lync client and delete the profile from:
%userprofile%\appdata\Local\Microsoft\Office\15.0\Lync
then execute the following command in the command prompt to add the registry that forces the Lync client to immediately download the address book:
reg add HKLM\Software\Policies\Microsoft\Office\15.0\Lync /v GalDownloadInitialDelay /t REG_DWORD /d 0 /f
Sign-in to users again to lync client and test between each other.
PLEASE REMEMBER, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answered"

New lync contacts default to cell phone for lync call button (part 2)

The problem is that when a Lync 2013 user adds a new contact, and then tries to place a call in Lync, the default option for the Lync call button to that newly added contact is that contact's cell phone (if that contact has added a cell phone number).
The default should be a Lync call, not a cell phone number.
Others (thank you very much!) have answered very similar questions here: http://social.technet.microsoft.com/Forums/lync/en-US/80fde051-1d3c-495e-aa32-63e93e5e4104/change-the-default-oneclick-audio-call-option-on-lync-clients?forum=ocsvoice
and here: http://social.technet.microsoft.com/Forums/lync/en-US/cd05243c-bbcf-46f4-9269-045d9c31867b/how-to-set-the-default-number-on-a-lync-contact-to-lync-call-instead-of-work?forum=ocsclients
So I understand one possible solution is to: Set-CsClientPolicy -Identity Global -EnableVOIPCallDefault $true
However, here's the odd issue I'm having and why I'm posting: I ran Get-CsClientPolicy across three different, independent Lync servers (all for completely different orgs/domains that are managed separately) that I have access to, and the EnableVOIPCallDefault
is set to false for all of them. However, this problem behavior is only affecting one of the orgs, the other two, when a new contact is added, the call button in the Lync client defaults to a Lync call, not a cell number.
So why, if across three independently managed Lync servers, if the EnableVOIPCallDefault is set to false, would it only be defaulting to cell phones in one? I compared the results of the three Get-CsClientPolicy, and could not find a logical pattern
in any of the settings that could explain.
The only thing that I can think of is that the org that is affected, the line uri is a 4 digit extension, not a full 10 digit phone number. In the other two orgs (including the one that I am a user in), it's a full 10 digit phone number.

EnableVOIPDefault is only the default option for the first click-to-call for a contact, once a different number is selected it becomes the default and the policy has no effect.
Take a look at Richard Brynteson's blog about Controlling Click-to-Call: http://masteringlync.com/2014/01/27/controlling-click-to-call/
Please mark posts as answers/helpful if it answers your question.
Blog
Lync Validator (BETA) - Used to assist in the validation and documentation of Lync Server 2013.

Lync contact not updating

Hi All,
One user in my firm had her number changed due to relocation. Currently her AD and Lync Menu>Phones display the latest number. There is no reference to the old no. anywhere now. I can see that her Lync contact when searched from my machine shows
latest number, Checked on one of my IT colleagues machine as well- Its updated to new number.
However, there are 2-3 user's in firm who can see her old no. and new no. which is causing confusion. I asked service desk to delete sip folder so Lync downloads from contact list which fixed the issue. Now
affected user has come back with 2 more user's who have her 2 phone numbers listed.
Not sure whats causing this replications inconsistency, Any suggestions guys?

The old number might still be sitting on Outlook contact and getting added in to the contact card. Check if that's the case. If the number is there, have it removed and then delete the SIP folder and get the GAL copy downloaded again.
http://thamaraw.com

ABSCONFIG (enable INITIALS in Lync contact card)

Hi guys.
Is it possible to achieve showing INITIALS from ACTIVE DIRECTORY in Lync Contact Card with tool: C:\Program Files\Microsoft Lync Server 2013\ResKit\ABSConfig.exe?
If it is, how could we achieve that?
If it is, will Lync search box also be able to find person if you type their initials?
bostjanc

Hi,
I test to use ABSConfig tool in my Lync 2013 lab and I find it is impossible to complete the function of showing initials from AD in Lync Contact card with ABSConfig tool.
You may need to custom your own Lync client, you can post the question on MSDN Lync SDK forum and more developing expert will help to verify if this can be achieved using Lync SDK. Thank you for your understanding.
http://social.msdn.microsoft.com/Forums/en-US/communicatorsdk/threads
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Lync Contact Card Customization

Lync Contact Card is used to show Lync user’s information. Which including but not limited to Lync users’ free/busy status, Contact, Notes, Organization... etc. In this article, how to customize Lync Contact Card will be introduced.
Environment:
Lync 2013, (version: 15.0.4569.1503).
Outlook 2013, (version: 15.0.4569.1503).
Lync server 2013 integrated with Exchange 2013.
Here is a Lync 2013 contact card interface:
The following customizations will be introduced in next:
Calendar Presence, Free/Busy Info
CONTACT Tab
NOTES Tab
ORGANIZATION Tab
WHAT’S NEW Tab
MEMBERSHIP Tab
1. Calendar Presence
Calendar data taken from Microsoft Outlook will not be included in your presence information by default. The free/busy information will be reported in your contact card. Likewise, your status will automatically be set to Busy any time Outlook shows that
you are in a meeting. On Lync Server side, you can control with the client policy:
DisableCalendarPresence.
When it set to True, calendar data taken from Microsoft Outlook will not be included in your presence information. When set to False, calendar data will be included in your presence information.
When you be scheduled a meeting, your contact card might include a note similar to this:
Calendar: Free until 5:00 PM.
On Lync Server side, you can control with the client policy: DisableFreeBusyInfo. When set to True, free/busy information retrieved from Microsoft Outlook will not be displayed in your contact card. When set to False, free/busy information
is displayed in your contact card.
Reference:
http://technet.microsoft.com/en-us/library/gg398300.aspx
2. CONTACT Tab
Lync administrators can use ABSConfig tool to customize Address Book service configuration in Lync server 2013 and the ABSConfig tool can configure attributes such as FirstName, LastName, Alias and so on. These information will be showed on CONTACT Tab.
Here is a capture of ABSConfig tool interface:
ABSConfig Tool
Reference:
http://technet.microsoft.com/en-us/library/jj945604.aspx
3. NOTES Tab
You can add information to your copy of someone’s contact card, such as the person’s birthday, work address, additional phone numbers, and/or email addresses. This information is stored in Outlook. So if you do not integrated with Outlook there is no Notes
Tab.
If you do not add any information to Outlook Contact using the “Add” button on Lync Contact Card, the NOTES Tab won’t be showed on the Contact Card. After you adding to Outlook Contact through “Add” in the picture below you will see the NOTES Tab on Lync
Contact Card:
NOTES Tab
4. ORGANIZATION Tab
ORGANIZATION Tab helps you understand the organization Architecture related to you. You can view the working relationships with people who share same manager with you, your manager and other relationship clearly.
On Lync Server side, you can control ORGANIZATION Tab with client policy:
DisableContactCardOrganizationTab, When set to True, the contact card organization tab is not visible within the Lync user interface. When set to False, the contact card organization tab is available in Lync.
Reference: http://technet.microsoft.com/en-us/library/gg398300.aspx
If you find the tab missing on Lync client Contact Card, it may also cause by the values changed on Registry Editor.
You can check the value in the Registry Editor on local workstation with the following path: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\15.0\common\contactcard
You can create a new DWORD (32-bit) Value named “TurnOffOrganizationTab” and change the value data to “0”. If it set to “1” the ORGANIZATION Tab will missing.
You can compare the difference with the following pictures:
No ORGANIZATION tab on Contact Card
ORGANIZATION Tab on Contact Card
5. What's New Tab
The Tab display the contact’s social network updates (if you’re friends with them on a shared social network or if their updates are public). You can also add your SharePoint, Facebook, LinkedIn account on WHAT”S NEW Tab of Contact Card.
6. MEMBERSHIP Tab
MEMBERSHIP Tab shows the Outlook distribution group on Lync client.
Lync server automatically refresh the membership list of any distribution group that has been “expanded” in the Contacts list from Exchange server. The time Lync server refresh can be controlled by the Lync client policy:
DGRefreshInterval. DGRefreshInterval can be set to any integer value between 30 seconds and 28,800 seconds (8 hours), inclusive. The default value is 28,800 seconds.
You can create a new DWORD (32-bit) Value named “TurnOffMemberOfTab” and change the value data to “0”. If it set to “1” the MEMBERSHIP Tab will missing.
You can compare the differences with the following pictures:
No MEMBERSHIP tab on Contact Card
MEMBERSHIP Tab on Contact Card
Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

those information are published from Active directory under the user object properties
If you find this helpful
please click "Vote as Helpful" if it answered your question please click "Mark as Answer"
Mostafa Eltohamy
Blog: http://Lyncdude.com
Twitter: LinkedIn:
XING:

Can my Lync contacts - see my contacts?

I use Lync 2011 Online for MAC.
In social media like F-Book I can see the names of my "friends" contacts.
I hope this is not a default setting in Lync.
Is this possible at all?
My Lync usage:
I never use Lync in our company. We are a handful number of people in one office.
But, I use this with our clients, at external organizations.
Can my contacts review/see my contacts? I do not want this! This would be really bad for my business integrity.
//Joe.

No, your Lync contacts will not be visible to your contacts in Lync.
Tek-Nerd

Lync Contact Managment

Can someone tell me if there is some alternative contact management to Vytru contact manager for Lync? I am wanting to purchase this but can not get a hold of them. Any other suggestions would be great! I am wanting something that is easy like this
software.
Thanks,
Baze

Hello Baze,
That's a very interesting question. I have been through the same search process for a Lync Contact List Management solution for our organization and i ended up using Contacts Manager for Lync software from Vytru.
When we rolled out Microsoft Lync client to our end-users, we received a number of complaints about empty contact lists which badly affected how our user base use Lync and this was a challenge for our IT dept. We started to train the users on how to build
the contact list on their own in a number of sessions and created an online Lync Wiki with such information. After all users were not happy due to the time and effort it takes to build those lists. The Business Productivity Manager realized that the user-built
buddy lists are not consistent and thus Lync ROI was not manifested clearly.
We had to come up with a central and automatic solution for this problem to make sure we can build pre-set Lync contact list templates and push it to the end users. We tested the following:
1- LyncAddContacts VBS. (Free)
2- PowerShell Scripts. (Free)
3- Lync Contact Migrator by Xstran (Commercial)
4- Vytru Contacts Manager for Lync (Commercial)
Scripts
Scripts somehow did some of the functionality we were looking for but was much of a manual process as well. We could not apply this to a large number of users and we could not make updates to the contact list like adding new users or removing users from
the contact lists. PowerShell Scripts are good but needed some work from our system engineers to work well with them.
Xstran's Lync Contact Migrator
Xstran's solution would do some of what the Scripts can do but with an interface. No Advanced functionality.
Vytru Contacts Manager for Lync
I really love this piece of software. It does exactly what you want it to do and has great features when it come to a full Lync Contact List Management solution. I worked with their team to understand how it fits our organization during the trial period
and they helped us adopt what they call their Lync contact list management methodology. It is a very easy to use software that enables you to build contact list templates, bulk populate it to all users, make updates to the Lync contact lists without having
to rebuild it (things like adding a new contact or removing a contact who left). You can also wipe a group from a user(s) contact list or wipe a contact from a user(s) contact list. Some additional cool features are adding images to users, and enabling
them to Lync pools.
The Contacts Manager software is not free but it offers great value for the cost, i remember its pricing starts at $299 for their Lite edition. I'm not sure since we have been using it for two years now.
The guys there are nice and helpful, I'm sure you can get hold of them at Sales at Vytru Dot Com or by tweeting to them at Twitter (@Vytru).
Please let me know if you have any questions on any of the above solutions.
Thanks.

Lync Contact Card - Organization details

Hi,
In Lync contact Card when we open/expand, we are able to see 5 tabs as Contact, Notes, Organization,What's New and Membership.
In this "Organization" is showing the details of Manager and Team members who are sharing the same Manager and hierarchy continues till the last level.
I would like to know, is this information is static or created on need basis.
If its static and stored somewhere, pls suggest how to get the details.
Objective is to get the details of hierarchy level mapped. Pls suggest the way how we can get it.
Regards
Mahesh
Regards:Mahesh

those information are published from Active directory under the user object properties
If you find this helpful
please click "Vote as Helpful" if it answered your question please click "Mark as Answer"
Mostafa Eltohamy
Blog: http://Lyncdude.com
Twitter: LinkedIn:
XING:

Lync Contacts not appearing in Lync 2010 after user is moved to Lync 2013

Good Morning,
Our company recently migrated all of our users to Lync 2013 from Lync 2010. Most of our clients are still running the Lync 2010 client on their workstations. There is an ongoing project where we are upgrading to Office 2013 as well.
When a user signs into Lync, clicks on their contacts, the list is blank. They see their frequent contacts and are able to search for people. Some people are able to manage their contacts through OWA 2013 since we have the integration in
place. If they try to add contacts in Lync, they receive the message:
Cannot Add, Remove or move contacts or groups at this time. Please try again later.
I have tried going into the %appdata%\Microsoft\communicator directory and deleting the .cache and .idx and opening Lync again and still they do not appear.
Found this article: https://support.microsoft.com/kb/2757458?wa=wsignin1.0, but we cannot role people back to Lync 2010. So they will just have to live with it until they receive Lync 2013 and use OWA 2013 to manage them until their office
client is upgraded.

Hi BrianDougherty,
I’m not sure whether this is caused by UCS, but you can test it by disabling UCS for a test user.
Run the following command and then check the result.
New-CsUserServicesPolicy -Identity NoUCS -UcsAllowed $False
Grant-CsUserServicesPolicy –Identity “test user” –PolicyName NoUCS
Invoke-CsUcsRollback –Identity “test user”
Best regards,
Eric
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Skype for Business & Lync : Contact icons not appe...

In our environment we have several users that are using Skype for Business, and the rest using Lync.
We have noticed that when migrating our users over to Skype for Business, the contact functionality that shows "icons" next to each person's name is now blank.
As an example, my personal icon shows up for me but none of my contacts show their customized pictures.
Lync users can see my icon and can see everyone elses.
Thank you

Hi Alan Dooley,
Have you tried to create a new desktop shortcut ?
In addition, you can try to follow the FAQ below to rebuild the icon cache.
https://social.technet.microsoft.com/Forums/windows/en-US/bea47202-d869-4155-8c8f-2a5b8bd7be1d/forum-faqhow-to-rebuild-icon-cache
Best regards,
Eric
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Unrecognized Lync contact opens when sip address added in the outlook signature block

I have added my sip address into my outlook signature block. Why does an inactive contact conversation opens, if I click on the link in the signature? It looks, like my profile in Lync, with the same picture and name, but the presence cannot be recognized,
thus a Lync message cannot be sent.

Hi,
Which Lync 2010 command-line parameter did you added in the signature block?
If you want to open the IM conversation windows of you when others clicking the signature, you can use the following command-line parameter:
Sip:[email protected]
Sips:[email protected]
Im:<sip:[email protected]>
More details:
https://technet.microsoft.com/en-us/library/gg398376(v=ocs.14).aspx
If you enter the correct command-line, however the issue persists, please try to delete your Lync user profile with the following path and then test the issue again:
HKCU\Software\Microsoft\Communicator\[email protected]
Best Regards,
Eason Huang
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Eason Huang
TechNet Community Support

Lync contacts synced to Outlook do not go away (in Outlook)

Lync 2013 servers, Exchange 2010 servers, Outlook 2010/2013 client (doesn't matter which version). When a Contact is created in the Lync Client, the contact is shown in the (now), Skype for Business Contacts in Outlook in a very short time.
When I remove the contact on the Lync client, the synchronized contact in Outlook doesn't go away.
I realized I can use OWA to get rid of the contact, but that is not an enterprise solution as this contact issue is global with all users.
Do we have something set up incorrectly, or is this by design?

Hi rmr1r,
No, it is not by design.
In order to handle Exchange contact sync, Lync client needs to connect Exchange through EWS.
So if the EWS connection is established, the feature should work.
In your case, it does not seem like a configuration issue.
If you do not apply the latest updates for the Servers(Exchange & Lync Server) and clients (Lync 2013 & Outlook 2010/2013) , I suggest you should try it.
Best regards,
Eric
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Duplicate Lync Contacts on Samsung S3

I have one user in our organization that every couple of weeks, has thousands of duplicates show up on her S3. The most we've run into was 8k duplicates of the same contact. To fix this so far we have logged into the light version of OWA and
deleted them 100 at a time. This is not a long term solution. The below thread makes it sound like I'm turning Sync if off for the whole organization which I cannot do.
http://social.technet.microsoft.com/Forums/lync/en-US/78807060-923f-4425-a85f-883dafd1a393/lync-duplicate-contacts-sync-from-outlook?forum=ocsclients. If I am reading it wrong, please let me know.
We are running Exchange and Lync 2010, and Outlook and Lync Client 2013 patched up to the latest version. Back end and front end are all the latest version. The android version on the S3 is (4.4.2).
This link http://support.microsoft.com/kb/2916650 seems to suggest Microsoft thinks they've fixed it, but it has not helped for us as we already have the latest versions installed. We're above
these version numbers on both client and server.
If there is any other information you need please let me know. I'm sure I left something out.

That's odd that it's just that user.
I believe you're referring to the EnableExchangeContactSync setting in the above article, if so, please run this:
Get-CsClientPolicy | fl Identity, EnableExchangeContactSync
If this is set to true and you want to disable this for a single user, you can create a new client policy, and grant the policy to a single user:
New-CsClientPolicy -identity DisableContactSync -EnableExchangeContactSync $falseGrant-CsClientPolicy -Identity "Ken Myer" -PolicyName DisableContactSync
http://technet.microsoft.com/en-us/library/gg425949(v=ocs.14).aspx
http://technet.microsoft.com/en-us/library/gg412942(v=ocs.14).aspx
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications

Lync contacts

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