Lync crashes on Video Call/Preview when I select MS VX-5000 Camera
Symptom: In Lync Settings I change the video device from the integrated webcam to the VX-5000. Preview looks good in the tools window. Then if I save it to use the VX-5000, and try to make any video call, Lync will instantly
crash. The integrated webcam works great.
I've made sure the drivers for the web cam show up and are working correctly in Device Manager. Any help/clues/workarounds would be great.
System info:
Computer is a Dell XPS 12, running Windows 8.1 x64 (latest patches), and Lync version: 2013 (15.0.4629.1000) MSO (15.0.4631.1002) 64 bit.
OS Name Microsoft Windows 8.1 Enterprise
Version 6.3.9600 Build 9600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name NINJA
System Manufacturer Dell Inc.
System Model XPS 12 9Q23
System Type x64-based PC
System SKU XPS 12 9Q23
Processor Intel(R) Core(TM) i7-3687U CPU @ 2.10GHz, 2101 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Dell Inc. A08, 8/1/2013
SMBIOS Version 2.7
Embedded Controller Version 1.01
BIOS Mode UEFI
Windows Directory C:\windows
System Directory C:\windows\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "6.3.9600.17196"
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.88 GB
Available Physical Memory 2.07 GB
Total Virtual Memory 15.9 GB
Available Virtual Memory 6.99 GB
Page File Space 8.00 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
Hi,
Can you update the Lync client to the latest as well? and check whether you still have the problem. This one is 15.0.4629.1005
http://support.microsoft.com/kb/2825630
http://thamaraw.com
Similar Messages
-
Hell All!
Does anyone know a date when Lync to Skype video calls will be available? Specifically, a Skype Mobile user to a Lync Mobile user?
Thank you in Adavance!
RonHi Ron,
This feature is still under development, I believe that it will be published in the near futher.
Microsoft Lync-Skype connectivity v2 – Adds Video and More
http://blogs.technet.com/b/nexthop/archive/2014/02/18/microsoft-lync-skype-connectivity-v2-adds-video-and-more.aspx
Best regards,
Eric -
Bandwidth required for Lync 2013 audio video call
Hi,
what is the required bandwidth required for lync 2013 audio video call from out side of company network. considering users will use owa integration with exchange 2013 for audio video call.
i tried with lync bandwidth calculator but could not figure it out.
actually i have some remote site where users have connectivity of 160 kbps only.There are a number of variables such as call type and video resolution, but I would suggest using this table as a guide:
http://technet.microsoft.com/en-us/library/jj688118.aspx
For example for capacity purposes with a Lync peer-to-peer call you're looking at 57Kbps (86 with FEC)
If this helped you please click "Vote As Helpful" if it answered your question please click "Mark As Answer" | Blog
www.lynced.com.au | Twitter
@imlynced -
Firefox doesn't print or open preview, when I select print preview I get the following error: Couldn’t open the file. It may be corrupt or a file format that Preview doesn’t recognize.
However, when I print from Safari or another program, I have no problems
== YesterdayThe only solution to corrupted files is to restore from your back up.
Regards
TD -
Can receive video calls but when I try to call som...
As I said in the subject line, I can receive video calls with no problem. But when I try to call somebody, I eiither get a "failed call" or a "not on line." Yes I know the person must be on line, but what's with the failed call? Somebody please help.
Sounds like a Text Free issue. Contact their support.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101 -
Nokia 808 Belle FP2 crashes during video call
After upgrade my phone freezes when making /receiving video calls. Any fix for that or does nokia plan to address this soon???
Sorry to hear the problems you are having.
Have you tried re-installing your current firmware via Nokia Suite? If this doesn't work, then you may need to perform a three finger hard reset, and failing that, take your phone to your local Nokia Care point for them to inspect: http://nokia.com/support
Remember to backup all personal data first onto memory card / PC / online storage. -
Logitech C920 crashing during video calls
Link to the original thread
This is still an issue multiple versions later. The DXDiag should be up to date.Try to uninstall Dxtory and XSplit software.
-
My scratch disks previews folders select as "Same as Project" even though I selected another folder and saved before. Old and new projects. Help.
This is a known issue that is resolved in the forthcoming update.
A colleague reported in other threads on this issue that "if you set the customized location when first creating the project, the custom path should be remembered." -
ITunes video reloads itself when no selection changes have been made.
Various video content reloads itself on my devices (iPad Air 2, iPad 2, iPhone 5, and iPhone 4) even though no selection changes have been made (no additional video selected, or deleted) between syncs. This issue turns a sync operation that should take less than a minute into 30 minutes or more! Since this issue has manifested itself across multiple devices, the common factor being my MacBook Pro must be the bad link.
Updates of OS and iTunes have not been enough to repair whatever is wrong.... I hope someone has a simple correction. Apple Support at local store, on phone, and Apple Engineering have not been able to help.
I believe I might need to somehow remove iTunes at a minimum (maybe OS too) from my MacBook Pro and rebuild it with best hopes of this issue finally correcting itself. Does anyone know how to go about a clean removal installation of iTunes and/or OS? Any other suggestions?
Thank you!
MacBook Pro
2.4GHz Intel Core 2 Duo
8GB 1067MHz DDR3
640GB Drive with 95GB free
OSX Yosemite 10.10.2
iTunes 12.1.0.50eeek. there was a hassle with video podcasts and QT 7.0.4 where if a file was corrupted in just the right/wrong way it could crash itunes ... but i hadn't seen one crash an entire PC like that before. (i might have missed reports though.)
is it possible to identify which podcast seemed to be causing you the hassle? or does it seem to happen any time you download any podcast? -
Video Calling - can NOKIA please confirm when avai...
Hello Everyone,
I have been happily using N900 for Skype video calling.
When I first received my phone I was told by my phone company that N900 supports video calling without using Skype(using mobile numbers to other compatible phones via the 3G network)
My partner also has a N900 and is not able to make Video Calling either, where when we both had an E72 we had no problems at all.
I called Nokia 2 months ago and they said that in Australia, they will have video calling to mobile numbers very soon for the N900. Can anyone at Nokia tell me when this is happening? This was one of the main reasons I bought the N900 as it is promoted to have video calling on 3G as well as Internet (Skype or other).
I am keen to use video calling as I work with clients who don't necessarily have Skype, but use video calling nonetheless.
Awaiting Nokia's response.
Thanks
Bianca
Solved!
Go to Solution.japheenan65 wrote:
please explain why my N900 still not have video call as I need to have video call to my deaf wife as I use my old n95 to her new N97 Mini as it was work so N900 .. nope and WHEN ??? as just normal mobile video call not other like Skype or IM but why N900 cannot use normal window live chat as Coz relay service not working as if I direct to other Window Live chat as it was work but NRS relay not work ?? WHY as no video call for IM too so WHEN and please explain as give embrassed as Iphone 4 have video call as I hate Apple devices !! as I have used Nokia since 5110 10 years ago !!
iPhone 4 doesn't have video calling like you think. It lets you video call other people with an iPhone 4, and only on wifi.
I imagine it isn't included because not many people use it, it's expensive and quite tedious. With Skype, it's free. -
Hi,
for the last month I cannot fully receive incoming or even sometimes outcoming video calls. When somebody is calling me and I accept the video call, in 95% of the cases the skype keeps 'ringing', but nothing else really happens. I do not see the other person, neither hear any sound. Even though I 'pick up' the video call as usual, its just behaving as it is not answered. Sometimes the person who is calling me sees, that the video call already started (there are the seconds running), but nothing else happens.
I have to either wait for about 2min, before the skype ends the call itself, or I have to cancel Skype itself in Task manager. Sometimes even this doesnt work and I have to restart the computer.
I uninstalled Skype and downloaded the new version again. But the problem persists.
I've got windows 7.
Solved!
Go to Solution.Try to reset all Skype settings.
Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata% and then press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old.
Next go to Windows Start and in the Search/Run box type %temp%\skype and then press Enter or click the OK button. Delete the DbTemp folder.
Restart Skype.
N.B. If needed, you will still be able to re-establish your call and chat history. All data is still saved in the Skype_old folder. -
Lync 2010 Voice & Video Support on Windows 2012 R2 SP1 RDSH & RDVH
Hello - We have successfully demonstrated RDSH & RDVH using Windows 2012 R2, Windows 8 virtual desktops and Dell T10 Zero clients. RemoteFX has been successfully tested as well for Printing across RDSH & RDVH environments.
Problem at hand is that we are unable to showcase Lync 2010 Voice & Video calling across both these environments (RDSH & RDVH).
RDSH Environment
In an RDSH environment, we observe that a Platronics headset connected to the Dell T10 thin client is able to get redirected to the RDSH Server using RemoteFX and in-turn the RDSH Server is able to detect the connected hardware. However, the Lync 2010 client,
published using RDSH, is UNABLE to detect the connected audio device.
As for Logitech Webcam connected to the Dell T10 thin client, we have no issues with device detection and the Lync 2010 client is able to see the connected Webcam device.
RDVH Environment (Pooled Desktop)
As for the RDVH environment, we observe that both the Platronics headset & Logitec Webcam connected to the the Dell T10 thin client are UNABLE to get redirected to the RDVH Server using RemoteFX. We have enabled RemoteFX via Group policy in this environment.
Queries:
A. Could you help providing some direction into troubleshooting/isolating the audio-device detection issue on Lync clients in an RDSH environment.
B. Could you help providing some direction into troubleshooting/isolating the audio & webcam re-direction issue in an RDVH environment. FYI, our test bed server does NOT support GPU and wanted to check if that would be a limitation towards detection
of these devices?
Thanks
Srinath
sgopalkrHi Dharmesh,
Thank you for a response.
We had already enabled Audio and Video playback option.
But when we have tested with windows 7 desktop machine, the audio devices are detecting in Lync client in both RDVH and RDSH
environment and we are able to make audio calls. So we are planning to test with the different thin clients. Post we will update the same.
Thanks.
Manikandan -
Video calling of any kind not functioning? iPhone 4
My girlfriend and I have been trying for literally months now to figure out how to make video calls go through on our iPhone 4s. Before anyone gives the (obvious) answer, yes, we have added each other to our contact lists (on all video apps we've tried). We've mainly been using Skype for voice calls, but when attempting to do video calls we discovered that not only Skype, but every other app we have is dysfunctional. Our Skype apps are both completely up to date and the same versions. We are both connected to WiFi and have access to media features. We've attempted using both front and back cameras. We have tried uninstalling/reinstalling our apps, rebooting iPhones, restoring iPhones, using jailbroken and non-jailbroken OS, pretty much every combination of things we can think of.
We can talk just fine using voice calling features on apps, both iPhone to iPhone and iPhone to PC (when available). Voice call is flawless, works every single time, regardless of the platforms or OS versions or anything.
However, when attempting to use the video call features, we can both see our own camera views on our own screens, but the person we're calling simply gets a solid black screen. There's still voice and sound, just no video display at all. We've tried it between iPhones and iPhone to PC, all we get is a black screen if the iPhone camera is being used.
Video calling did work ONE time, just recently, from my iPhone to her computer (using Skype). She was able to see everything and hear things like it should work. After I hung up and attempted to video call again while she was on her iPhone, though, it was back to the black screen and no video. So, video from iPhone to PC worked once and then never again for no reason apparent to us.
Other video call apps we've tried, like the built-in FaceTime, ooVoo, and some others have also failed to work, showing only a black screen. So, this is apparently an issue with the iPhones themselves, but hopefully someone here would know a working solution.It will help if you say whether you're on a Mac or PC.
Other people who have reported this error have resolved it by unsyncing music, then resyncing. Some have found that resyncing an album at a time helps
Have a look at this thread
http://discussions.apple.com/thread.jspa?threadID=2037047&tstart=0 -
Why can I not make video calls using Skype?
I'm really baffled. I have a month old MacBook Air. I use Skype daily for work and personal business. Never had a problem until this evening. I went to make a video call and Skype was not linked with the camera - there was no option to make a video call and when I went into Preferences, it said I had no camera. I then used FaceTime - person I was calling also had FaceTime, so it wasn't an issue - but I've now spent an hour trying to solved the problem, including logging in and out of Skype, closing the app and reinstalling, all to no avail. The camera functions fine with FT and other apps - why will it not sync up with Skype after it's worked fine? Anyone have a clue? Thanks in advance.
See this thread:
https://discussions.apple.com/thread/5306216?tstart=0
FIX:
1. You need Time Machine
2. Go to folder /Library/CoreMediaIO/Plug-Ins/DAL/
3. Copy AppleCamera.plugin to good place (usb memory stick is the best place).
4. Go to Time machine in date that skype work fine.
5. Change AppleCamera.plugin with file from Time Machine
6. Restart system, Now skype need to work with camera.
From Apple:
MacBook Air (Mid 2013): FaceTime HD Camera might not work after OS X 10.8.5 update -
I have Desktop dx6100 mt pentium 4 3.0hz.. please i need a help i cant use my skype video call. When u start to use the call my pc is hanging then i need to restart my pc to get it back to normal.. itry to uninstalled and install agian but it gave same problem any body have an idea to help..
I update my skype 7.0 still hanging and i need to restart my pc to back to normal. Please che ck my system information attqch file.. thank you i hope that you will gece me a best solution for y problem..
Attachments:
System Information.pdf 174 KB
Maybe you are looking for
-
Why wont my aperture open ???? Working on a clients project and need it ASAP. pLEASE HELP!!!!
-
Conversion of DateTime to Duration
Hi , How to Convert the DateTime Value (2011-02-19T03:39:51.051) To Duration Format (P1Y2M3DT10H30M) In BPEL . Any Help is Appreciated Thanks, Karthik
-
Necessary to reinstall Boot Camp after restore?
I am fixing to back up and reinstall Leopard on my MacBook to fix a partitioning problem (http://discussions.apple.com/thread.jspa?messageID=7524490#7524490). I got my MacBook from my university, and they didn't include the Boot Camp installation dis
-
Hi, I am trying to use the Business Rules SDK to update the variables which I have stored in my Business Rules. The dictionary was created using the RulesAuthor, but I'd like to use the SDK to update the variables. Example 6-6 in the Business Rules U
-
I can't get my tablet to work in Photoshop
I have a mac and I can't get my VisTablet Orignal to work in PhotoShop Elements 11. What should I do to make it work?