Lync for Mac 2011- Missing Certificates

I updated my Lync for Mac 2011 and I haven't been able to log in since. If I delete Lync and reinstall without the latest update (14.0.1) then at least I can see Lync but I can't log in. It says "Lync was unable to sing in. Please verify
your logon credentials and try again. If the problem continues, please contact your support team." We are on Office365 in our office and I'm the only one that seems to be missing my certificate in the keychain. Everyone else is having
no problem with Lync.
If I run the update (to 14.0.7) then Lync doesn't even open (this is reproducable every time I do this uninstall, reinstall, update sequence), I just get a big fail window that says the following:
Process: Microsoft Lync [86015]
Path: /Applications/Microsoft Lync.app/Contents/MacOS/Microsoft Lync
Identifier: com.microsoft.Lync
Version: ???
Build Info: Unknown-131205~0
Code Type: X86 (Native)
Parent Process: launchd [176]
Responsible: Microsoft Lync [86015]
User ID: 502
Date/Time: 2013-12-20 09:23:55.154 -0800
OS Version: Mac OS X 10.9.1 (13B42)
Report Version: 11
Anonymous UUID: AC53DD12-73A6-8DE3-FA1C-8B53636E08C5
Sleep/Wake UUID: 88EA8EF0-4BC9-4D66-B8CD-76B3BA39FBFE
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/USBHidWrapper.framework/Versions/14/USBHidWrapper
Referenced from: /Applications/Microsoft Lync.app/Contents/MacOS/Microsoft Lync
Reason: image not found
Binary Images:
0x8fec2000 - 0x8fef4417 dyld (239.3) <4B280BB1-55F8-313F-86A6-8ADD644ED69E> /usr/lib/dyld
0x90371000 - 0x9041cfff libcrypto.0.9.7.dylib (106) <DA3D5F8E-5822-3D41-BC1C-FFE1CC9BB42B> /usr/lib/libcrypto.0.9.7.dylib
0x9042c000 - 0x90495fff com.apple.SystemConfiguration (1.13 - 1.13) <542075CD-9085-3F30-B84B-DD0277D6A40E> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x9059b000 - 0x90800ff7 com.apple.AddressBook.framework (8.0 - 1365) <6D80FC70-269E-3C12-A9B4-279F27C58BEF> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x9102b000 - 0x91032ffe com.apple.agl (3.2.3 - AGL-3.2.3) <E26A1D2C-596E-31F0-8E70-FC381874F8DA> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x92658000 - 0x9285aff7 com.apple.CoreFoundation (6.9 - 855.11) <50F70E07-043A-3A2F-87EF-A36BA6C5C9D9> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x934da000 - 0x934daffd com.apple.audio.units.AudioUnit (1.9 - 1.9) <8A37963C-DF6F-3DFF-94E9-407DC5DFEDA9> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x93f08000 - 0x9401fffb com.apple.WebKit (9537 - 9537.73.11) <74634980-1AC4-3874-9BC2-72E1ED8FB534> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x94f26000 - 0x94f7bff7 com.apple.QuickLookFramework (5.0 - 622.3) <3C6ADC02-2C67-361B-B042-47DDCC0EDA5F> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x95c83000 - 0x95cf8ffb com.apple.framework.IOKit (2.0.1 - 907.1.13) <86D72735-9DFB-35C8-83F7-CE0DCF17D354> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x95efa000 - 0x95f08ff7 libz.1.dylib (53) <858B4D9F-D87E-3D81-B07A-DF9632BD185F> /usr/lib/libz.1.dylib
0x9633a000 - 0x9633afff com.apple.Carbon (154 - 157) <C49AD4A1-8DE3-357D-AEF3-D6CD39EA91EF> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x964cc000 - 0x964ccfff com.apple.Cocoa (6.8 - 20) <407DC9E6-BBCE-3D34-9BBB-00C90584FFDF> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x96bd0000 - 0x96e3dff6 com.apple.security (7.0 - 55471) <5FCF76B2-92C6-3404-87D3-91B3F6E203AA> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x96e68000 - 0x96f54ff7 libxml2.2.dylib (26) <32040145-6FD6-3AD2-B98B-39F73BF9AC47> /usr/lib/libxml2.2.dylib
0x980f9000 - 0x98112fff com.apple.Kerberos (3.0 - 1) <91F17EB2-C70C-359C-B09D-96B52D2A9C9F> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x98116000 - 0x98147ff4 com.apple.securityinterface (9.0 - 55047) <0D5ED2B8-C973-3C91-BA45-22501A043263> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface
0x9849e000 - 0x98610ffb com.apple.audio.toolbox.AudioToolbox (1.9 - 1.9) <E5FFD35D-18CF-333C-BECE-39F8E47BE707> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x98613000 - 0x98621ff3 com.apple.opengl (9.0.83 - 9.0.83) <16CFFD50-217E-3E18-88AF-7F2AD980628B> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x9ac69000 - 0x9ac86ffb libresolv.9.dylib (54) <3EC12A7F-6BA1-3976-9F1F-6A4B76303028> /usr/lib/libresolv.9.dylib
0x9b41b000 - 0x9b5c7ff1 com.apple.QuartzCore (1.8 - 332.0) <07F9B77F-35A2-3D21-99FA-CD3FCE5B9C7B> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x9b8bf000 - 0x9b8c0fff libSystem.B.dylib (1197.1.1) <C58F0CC9-C1FD-3024-9358-D3359A6BBCAD> /usr/lib/libSystem.B.dylib
0x9bb23000 - 0x9bd9fff7 com.apple.QuickTime (7.7.3 - 2826.0.1) <42542002-DCFF-3675-B919-440EC5057D56> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x9bda0000 - 0x9bdf5ff7 com.apple.audio.CoreAudio (4.2.0 - 4.2.0) <0F1C111F-1E64-33BB-A69F-14643B3037D5> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
Model: iMac11,1, BootROM IM111.0034.B02, 4 processors, Intel Core i7, 2.8 GHz, 8 GB, SMC 1.54f36
Graphics: ATI Radeon HD 4850, ATI Radeon HD 4850, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.74.0-P2P
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: ST31000528ASQ, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: Hub
USB Device: PT-9500PC
USB Device: DG Dashuo USB-V4.0
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Internal Memory Card Reader
USB Device: Hub
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: IR Receiver
USB Device: Built-in iSight
Thunderbolt Bus:
I've checked out all the forums and walked through some of the steps and I think I figured out my issue: I have NO certificate in my keychain whatsoever; Known or unknown. My account/system administrator here is unsure how to get me a certificate because
we use Office 365 and he says when I install Lync or try to log in it should be giving me a new certificate. Does anyone know how to get me a certificate? Or know how my administrator will get it to install a new certificate?

If your OSX filesystem is formatted as: Mac OS Extended (Case-sensitive, Journaled) then the Lync 14.0.7 upgrade will immediately crash. You need to follow the instructions
in the blog post referenced below:
http://preston4tw.blogspot.com.au/2013/12/microsoft-lync-2011-for-mac-1407-bug.html
This will fix the immediate crash and if your Lync worked before the upgrade to 14.0.7 it should work again. If you have certificate problems then this would not be the only
fix required.

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Microsoft Error Reporting log version: 2.0
Error Signature:
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Application Name: Microsoft Lync
Application Bundle ID: com.microsoft.Lync
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Crashed Module Version: unknown
Crashed Module Offset: 0x000044a7
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Blame Module Offset: 0x002cd7ab
Application LCID: 1033
Extra app info: Reg=English Loc=0x0409
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Microsoft Lync 14.0.7 (131205)
MacOS version 10.9.1 (build 13B42)
2014/02/25 21:16:49.330 SIPService::OnEvent(IApplicationLayerEvent &), type: 0, HasSignedIn(): 0, HasSignedOut: 0
2014/02/25 21:16:50.075 SIPService::OnEvent(NModel::ILogonSessionEvent), hr: 0x0, oldState: 0, newState: 10, direction: 0
2014/02/25 21:16:50.082 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2014/02/25 21:16:50.084 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2014/02/25 21:18:00.477 Office Communications Server LOGON STARTED: USER = {[email protected]}
2014/02/25 21:18:00.478 SIPService::Logon
2014/02/25 21:18:00.514 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2014/02/25 21:18:00.755 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2014/02/25 21:18:00.756 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2014/02/25 21:18:00.762 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2014/02/25 21:18:00.762 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2014/02/25 21:18:00.764 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2014/02/25 21:18:00.764 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2014/02/25 21:18:00.785 SIPService::OnEvent(NModel::ILogonSessionEvent), hr: 0x0, oldState: 10, newState: 20, direction: 0
2014/02/25 21:18:00.817 InternalConnect, NLResolveAddress returned: 0
2014/02/25 21:18:00.819 IsLocalAddress, 'sipdir.online.lync.com' is not a local address
2014/02/25 21:18:00.819 FShouldUseProxy, is returning 1
2014/02/25 21:18:00.819 Connecting to sipdir.online.lync.com (port 443)
2014/02/25 21:18:01.513 InternalConnect, NLCreateConnection returned: 0,
2014/02/25 21:18:01.514 InternalConnect, NLCopyConnectionBinding returned: 0,
2014/02/25 21:18:06.041 FShouldUseProxy, is returning 1
2014/02/25 21:18:06.836 FShouldUseProxy, is returning 1
2014/02/25 21:18:10.802 SIPService::OnEvent(ILogonCredentialManagerEvent), type: 0
2014/02/25 21:18:10.802 Login (1) failed with error: (0.0)
2014/02/25 21:18:10.976 SIPService::OnEvent(ILogonCredentialManagerEvent), type: 6
2014/02/25 21:18:10.983 SIPService::OnEvent(NModel::ILogonSessionEvent), hr: 0x80ef0191, oldState: 20, newState: 10, direction: 1
2014/02/25 21:18:10.983 void SIPService::OnLogoffResult(HRESULT), hr: 0x80ef0191
2014/02/25 21:18:10.986 void SIPService::LogoffEx()
2014/02/25 21:18:10.987 SIPService::OnEvent(IApplicationLayerEvent &), type: 2, HasSignedIn(): 0, HasSignedOut: 0
2014/02/25 21:18:10.987 SIPService::OnEvent(IApplicationLayerEvent &), type: 4, HasSignedIn(): 0, HasSignedOut: 0
2014/02/25 21:18:10.987 SIPService::OnEvent(IApplicationLayerEvent &), type: 6, HasSignedIn(): 0, HasSignedOut: 0
2014/02/25 21:18:10.987 SIPService::OnEvent(IApplicationLayerEvent &), type: 4, HasSignedIn(): 0, HasSignedOut: 0
2014/02/25 21:18:10.988 SIPService::OnEvent(IApplicationLayerEvent &), type: 6, HasSignedIn(): 0, HasSignedOut: 0
2014/02/25 21:18:10.988 SIPService::OnEvent(IApplicationLayerEvent &), type: 4, HasSignedIn(): 0, HasSignedOut: 0
2014/02/25 21:18:10.990 SIPService::OnEvent(IApplicationLayerEvent &), type: 8, HasSignedIn(): 0, HasSignedOut: 0
2014/02/25 21:18:10.998 SIPService::OnEvent(IApplicationLayerEvent &), type: 6, HasSignedIn(): 0, HasSignedOut: 0

Judging by your post (because you are using sipdir.online.lync.com) are you a Lync Online subscriber? Or does the user only have a Windows Live/Skype account?
Basically if you're using Lync Online, you can just sign-in using your Lync Online user name, which will either be something like [email protected] or if you have set custom domains it will just be [email protected]
It won't work with Skype/Windows Live accounts.
If you have an on-premise Lync externally you will connect through your Edge with the Mac client, or if inside the LAN you may need to install the root certificate from your internal Certificate Authority if you're using an internal issued rather than public
(GoDaddy, Verisign, Digicert, etc.) certificate.
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www.lynced.com.au | Twitter
@imlynced

Lync for Mac 2011 crashing after applying v14.0.10 update

Hi,
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Lync has crashed almost every hour. The MacBook is connected to a thunderbolt display. Another person is running 14.0.9 with no issues.
I've uninstalled version 14.0.10 and reinstalled 14.0.7, however 7 is completely missing the audio settings so we're unable to use it.
Can anyone please assist here?
Error below:
Microsoft Error Reporting log version:2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Application Bundle ID: com.microsoft.Lync
Application Signature: UCCP
Application version: 14.0.10.141024
Crashed Module Name: libobjc.A.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x000044ab
Blame Module Name: Microsoft Lync
Blame Module Version: 14.0.10.141024
Blame Module Offset: 0x01eead28
Application LCID: 1033
Extra app info: Reg=English Loc=0x0409
Crashed thread: 0

Hi AlyceChiodo,
With the error, you could refer to Terry Adams’ reply from
here .
“This crash seems to indicate an issue with delegates. If you have delegates, a workaround may be to move the delegate from the “Other” group to some other group.”
Also if possible, you could use 14.0.9 until
the next release comes out.
Best regards,
Eric

Lync for mac not signing in

After upgrading to yosemite my Lync for Mac will not sign in. It seems to connect, briefly displays a contact list, and then goes back tho the sign in screen and it starts all over. I am running version 14.0.9, and my advanced settings seem to be the same. Please help!

This Microsoft KB post, titled "Lync for Mac 2011 14.0.9 is incompatible with OS X Yosemite 10.10" explains the incompatibility
http://support2.microsoft.com/kb/3012202
The fixed version of Lync to support Yosemite is here
http://www.microsoft.com/en-us/download/confirmation.aspx?id=36517

Lync for Mac - Problems to add contacts

Hello, we recently added Lync online to an Office 365 setup.
Everything is working fine with PC's. But On the couple of Mac's we've setup so far with the latest version of Lync Online (including updates), users can't
add contacts. They can communicate just fine with other users but when they add users to their contacts, they never show up. When other users that add the Mac users as contacts, the Mac user gets a notice asking for permission and if they would like to add
the other user to their contact list, but nothing ever happens.
Gustavo Hllwig

Microsoft Lync for Mac 2011 14.0.1 Update package is available for download. This update addresses two known issues:
Lync for Mac sign-in into Office 365
Installation of Mac OS X Lion 10.7.2 causes Lync for Mac to become inoperable
The update can be downloaded at
http://support.microsoft.com/kb/2634523.
Also you can refer below link
http://community.office365.com/en-us/f/166/t/12838.aspx
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer"
Mai Ali | My blog: Technical

Lync for Mac Crash upon Startup - EXC_BAD_ACCESS

I am receiving the following error when attempting to launch Lync on my Mac
Stats:
OS X 10.9.1
Lync 2011 14.0.7
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2014-01-23 17:21:02 +0000
Application Name: Microsoft Lync
Application Bundle ID: com.microsoft.Lync
Application Signature: UCCP
Application Version: 14.0.7.131205
Crashed Module Name: libobjc.A.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x000044a7
Blame Module Name: Microsoft Lync
Blame Module Version: 14.0.7.131205
Blame Module Offset: 0x002cd7ab
Application LCID: 1033
Extra app info: Reg=English Loc=0x0409
Crashed thread: 0
I have tried EVERY idea/suggestion/reply I've been able to track down - without success.
Removed the 'unknown' entry in KeyChain (there was not one, but I checked)
Removed the OC_..... KeyChain entry
Removed the Application entirely (including Log, ByHost, Preferences, etc)
Reinstalled the Application and updates.
Have performed both 'Verify Disk', 'Verify Disk Permissions' and 'Repair Disk Permissions',
All variety of fixes/combinations still result in immediate crash. The Application does not even show up - just straight crashes.
I have Office for Mac installed as well (running fine).
Any help/suggestions are greatly appreciated.

Hi,
It seems to be a known issue about Lync 14.0.7 version. You can try to uninstall Lync client with the help of the link below and then install Lync 14.0.6 manually on Mac to have a test:
http://technet.microsoft.com/en-us/library/jj945448%28v=office.14%29.aspx
Here is a similar case may help you:
http://social.technet.microsoft.com/Forums/lync/en-US/1ea7487f-5ded-4713-93c8-1abd594aea74/lync-for-mac-2011-crashing-since-update-to-1407?forum=ocsclients
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Lync for mac (lync_14.0.7_131205) crashes with EXC_BAD_ACCESS at start up after upgrade to 10.9.2 (13C64)

Lync for mac (lync_14.0.7_131205) crashes with EXC_BAD_ACCESS at start up after upgrade to 10.9.2 (13C64)
I have removed and clean installed, including certs (http://technet.microsoft.com/en-us/library/jj945448%28v=office.14%29.aspx). There is no "unknown" cert either.
This is what I get:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2014-02-25 21:24:24 +0000
Application Name: Microsoft Lync
Application Bundle ID: com.microsoft.Lync
Application Signature: UCCP
Application Version: 14.0.7.131205
Crashed Module Name: CoreFoundation
Crashed Module Version: 855.14
Crashed Module Offset: 0x00012192
Blame Module Name: Microsoft Lync
Blame Module Version: 14.0.7.131205
Blame Module Offset: 0x00f02d02
Application LCID: 1033
Extra app info: Reg=English Loc=0x0409
Crashed thread: 0

Please check if Lync for Mac 14.0.6 works correctly.
The following is a similar thread you can refer to:
http://social.technet.microsoft.com/Forums/lync/en-US/1ea7487f-5ded-4713-93c8-1abd594aea74/lync-for-mac-2011-crashing-since-update-to-1407?forum=ocsclients
Lisa Zheng
TechNet Community Support

Lync for Mac 2011- Missing Certificates

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