Lync for Mac 2011 will no longer open following 14.0.7 update

Lync will no longer open and crashes immediately on startup following the 14.0.7 update.
Error log as follows:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2013-12-19 19:33:27 +0000
Application Name: Microsoft Lync
Application Bundle ID: com.microsoft.Lync
Application Signature: UCCP
Application Version: 14.0.7.131205
Crashed Module Name: libobjc.A.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x000044a7
Blame Module Name: Microsoft Lync
Blame Module Version: 14.0.7.131205
Blame Module Offset: 0x002cd7ab
Application LCID: 1033
Extra app info: Reg=English Loc=0x0409
Crashed thread: 0

Hi,
Seems it's known issue. We will forward the issue to Microsoft feedback channel. You can try the step Joe provided in this thread:
http://social.technet.microsoft.com/Forums/lync/en-US/1ea7487f-5ded-4713-93c8-1abd594aea74/lync-for-mac-2011-crashing-since-update-to-1407?forum=ocsclients
Kent Huang
TechNet Community Support

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AD stored user Photos do not display in Lync for Mac 2011

I'm using Lync for Mac 2011 14.0.9 and the my user photo as well as the photos of other users who are using photos stored in our AD do not display. This behaviour has been occurring at least since 14.0.5. The behaviour occurs regardless of whether
I sign in using Kerberos or name / Password. This behaviour is common for all our Mac lync users. The only photos that display are ones from windows lync users that have chosen to use a photo that is stored on the internet somewhere.
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Thanks!

Hi,
Did you choose “Show a picture from a web address” on Windows Lync 2010 client? If yes, on Windows Lync 2010 client, choose “Default corporate picture” instead of “Show a picture from a web address”. Then open Lync 2011 on Mac computer to test the issue.
The choose will sync to all Lync clients for the same Lync account.
Best Regards,
Eason Huang
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TechNet Community Support

Lync for Mac 2011- Missing Certificates

I updated my Lync for Mac 2011 and I haven't been able to log in since. If I delete Lync and reinstall without the latest update (14.0.1) then at least I can see Lync but I can't log in. It says "Lync was unable to sing in. Please verify
your logon credentials and try again. If the problem continues, please contact your support team." We are on Office365 in our office and I'm the only one that seems to be missing my certificate in the keychain. Everyone else is having
no problem with Lync.
If I run the update (to 14.0.7) then Lync doesn't even open (this is reproducable every time I do this uninstall, reinstall, update sequence), I just get a big fail window that says the following:
Process: Microsoft Lync [86015]
Path: /Applications/Microsoft Lync.app/Contents/MacOS/Microsoft Lync
Identifier: com.microsoft.Lync
Version: ???
Build Info: Unknown-131205~0
Code Type: X86 (Native)
Parent Process: launchd [176]
Responsible: Microsoft Lync [86015]
User ID: 502
Date/Time: 2013-12-20 09:23:55.154 -0800
OS Version: Mac OS X 10.9.1 (13B42)
Report Version: 11
Anonymous UUID: AC53DD12-73A6-8DE3-FA1C-8B53636E08C5
Sleep/Wake UUID: 88EA8EF0-4BC9-4D66-B8CD-76B3BA39FBFE
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/USBHidWrapper.framework/Versions/14/USBHidWrapper
Referenced from: /Applications/Microsoft Lync.app/Contents/MacOS/Microsoft Lync
Reason: image not found
Binary Images:
0x8fec2000 - 0x8fef4417 dyld (239.3) <4B280BB1-55F8-313F-86A6-8ADD644ED69E> /usr/lib/dyld
0x90371000 - 0x9041cfff libcrypto.0.9.7.dylib (106) <DA3D5F8E-5822-3D41-BC1C-FFE1CC9BB42B> /usr/lib/libcrypto.0.9.7.dylib
0x9042c000 - 0x90495fff com.apple.SystemConfiguration (1.13 - 1.13) <542075CD-9085-3F30-B84B-DD0277D6A40E> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x9059b000 - 0x90800ff7 com.apple.AddressBook.framework (8.0 - 1365) <6D80FC70-269E-3C12-A9B4-279F27C58BEF> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x9102b000 - 0x91032ffe com.apple.agl (3.2.3 - AGL-3.2.3) <E26A1D2C-596E-31F0-8E70-FC381874F8DA> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x92658000 - 0x9285aff7 com.apple.CoreFoundation (6.9 - 855.11) <50F70E07-043A-3A2F-87EF-A36BA6C5C9D9> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x934da000 - 0x934daffd com.apple.audio.units.AudioUnit (1.9 - 1.9) <8A37963C-DF6F-3DFF-94E9-407DC5DFEDA9> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x93f08000 - 0x9401fffb com.apple.WebKit (9537 - 9537.73.11) <74634980-1AC4-3874-9BC2-72E1ED8FB534> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x94f26000 - 0x94f7bff7 com.apple.QuickLookFramework (5.0 - 622.3) <3C6ADC02-2C67-361B-B042-47DDCC0EDA5F> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x95c83000 - 0x95cf8ffb com.apple.framework.IOKit (2.0.1 - 907.1.13) <86D72735-9DFB-35C8-83F7-CE0DCF17D354> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x95efa000 - 0x95f08ff7 libz.1.dylib (53) <858B4D9F-D87E-3D81-B07A-DF9632BD185F> /usr/lib/libz.1.dylib
0x9633a000 - 0x9633afff com.apple.Carbon (154 - 157) <C49AD4A1-8DE3-357D-AEF3-D6CD39EA91EF> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x964cc000 - 0x964ccfff com.apple.Cocoa (6.8 - 20) <407DC9E6-BBCE-3D34-9BBB-00C90584FFDF> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x96bd0000 - 0x96e3dff6 com.apple.security (7.0 - 55471) <5FCF76B2-92C6-3404-87D3-91B3F6E203AA> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x96e68000 - 0x96f54ff7 libxml2.2.dylib (26) <32040145-6FD6-3AD2-B98B-39F73BF9AC47> /usr/lib/libxml2.2.dylib
0x980f9000 - 0x98112fff com.apple.Kerberos (3.0 - 1) <91F17EB2-C70C-359C-B09D-96B52D2A9C9F> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x98116000 - 0x98147ff4 com.apple.securityinterface (9.0 - 55047) <0D5ED2B8-C973-3C91-BA45-22501A043263> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface
0x9849e000 - 0x98610ffb com.apple.audio.toolbox.AudioToolbox (1.9 - 1.9) <E5FFD35D-18CF-333C-BECE-39F8E47BE707> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x98613000 - 0x98621ff3 com.apple.opengl (9.0.83 - 9.0.83) <16CFFD50-217E-3E18-88AF-7F2AD980628B> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x9ac69000 - 0x9ac86ffb libresolv.9.dylib (54) <3EC12A7F-6BA1-3976-9F1F-6A4B76303028> /usr/lib/libresolv.9.dylib
0x9b41b000 - 0x9b5c7ff1 com.apple.QuartzCore (1.8 - 332.0) <07F9B77F-35A2-3D21-99FA-CD3FCE5B9C7B> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
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0x9bda0000 - 0x9bdf5ff7 com.apple.audio.CoreAudio (4.2.0 - 4.2.0) <0F1C111F-1E64-33BB-A69F-14643B3037D5> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
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Serial ATA Device: ST31000528ASQ, 1 TB
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USB Device: DG Dashuo USB-V4.0
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I've checked out all the forums and walked through some of the steps and I think I figured out my issue: I have NO certificate in my keychain whatsoever; Known or unknown. My account/system administrator here is unsure how to get me a certificate because
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If your OSX filesystem is formatted as: Mac OS Extended (Case-sensitive, Journaled) then the Lync 14.0.7 upgrade will immediately crash. You need to follow the instructions
in the blog post referenced below:
http://preston4tw.blogspot.com.au/2013/12/microsoft-lync-2011-for-mac-1407-bug.html
This will fix the immediate crash and if your Lync worked before the upgrade to 14.0.7 it should work again. If you have certificate problems then this would not be the only
fix required.

QoS application for Lync for Mac 2011 clients

Hi guys,
I'm deploying Lync 2013 at a customer site. We'll be applying QoS by enforcing static port ranges within Lync (CsConferencingConfiguration), and applying ACLs on the network equipment and dropping the various Lync modalities into the relevant QoS queue,
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One way you can check is simply by running a WireShark capture on a Windows endpoint. Either run a capture on the Mediation server to sniff a PSTN call, or as RTP traffic is point to point in a two-party call you can just call a Windows PC from the
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Lync for Mac 2011 does not update Presence properly.

Hello all,
I work in a Enterprise environment, we run Active Directory and bind our Macs to the domain. We use Lync for Mac, and I've noticed that on the Mac clients, the user status does not update accordingly. When my users are in a conference call, it shows
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Any advice would be appreciated, my user is on Mac OSX 10.9.3 and Lync 14.0.8.
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We are seeing the exact same thing at our company. A hundred or more Macs all with broken presence.
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Hi All,
Having an issue logging into my Office 365 Lync service. I have on-site exchange and I'm a bit confused about how to proceed in terms of what goes where:
Email Address: [email protected]
Office 365 Address: [email protected]
Now, on the PC I've just punched in my Office 365 address and password and it's worked fine, however Lync for Mac asks for both an email address an User ID. Using Lyn 14.0.7 on OS X Mavericks.
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According to this situation, your account status and the Lync Online service should be fine. Based on my experience, this issue might be related to the Lync client or the environment of the machine.
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2. Clear cached data
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Users/Home Folder/Library/Caches/com.microsoft.Lync
Users/Home Folder/Documents/Microsoft User Data/Microsoft Lync History
3. If the certificates for Lync is corrupted, please delete it. To do this, follow these steps:
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Applications, click Utilities, and then click
Keychain Access. Or, search for Keychain Access by using Spotlight.
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Certificates.
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Unknown or Communications Server, select it, and then delete it.
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Also you can refer below link
http://community.office365.com/en-us/forums/166/t/212064.aspx
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501
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2014-11-02 12:06:46.841 -0500
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Mac OS X 10.10 (14A389)
Report Version:
11
Anonymous UUID:
8A55B2C7-7F03-CE6B-81C2-E5DC23FD3726
Time Awake Since Boot: 2400 seconds
Crashed Thread:
0
Exception Type:
EXC_BREAKPOINT (SIGTRAP)
Exception Codes:
0x0000000000000002, 0x0000000000000000
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e) Once computer has opened, restart the computer without holding down any keys.
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Since upgrading to the latest version of Lync for Mac (14.0.10) I keep getting the popup "Credentials are required - Type your user name and password to connect for retrieving calendar data from outlook".
Mac is Macbook Pro running OS 10.9.3, and Outlook version is 14.4.8.
Any thoughts on how to fix? Have cleared document cache, keychain, certificated and library files. Same problem.
Lync client was downloaded from Outlook "Check for Updates" option. Time and dates are set correctly and Mac is synced with time.apple.com.
Please advise.

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Regards Mager

Lync for mac 2011 not working in corporate LAN

Hi guys,
I have a mac client that has newest version 14.0.10 of lync installed. The Mac works on OS X Yosemite
operating system. The problem is that when you connect to corporate LAN, lync never connects and gives
following error:
Sign in to Microsoft Lync failed because the service is not available or you may not be connected to the Internet.
If you share a connection via mobile or connect via outside network, you are able to log in and lync functions properly
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Hi Itseeker1,
As ErikHMac stated, the new version of Lync for Mac 14.0.11 has been released, you can install it and check if the issue is solved.
I know you have installed the root certificate on Mac, but please check it again and make sure the certificate is issued by an Enterprise Certificate Authority (Internal CA) and
also should be trusted by the Lync Server.
In addition, it looks like an Internet connectivity issue, please try to flush the DNS cache by running the following command.
dscacheutil -flushcache
Hope it can be helpful.
Best regards,
Eric
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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Hardware Information:
          MacBook Pro (13-inch, Early 2011)
          MacBook Pro - model: MacBookPro8,1
          1 2.3 GHz Intel Core i5 CPU: 2 cores
          8 GB RAM
Video Information:
          Intel HD Graphics 3000 - VRAM: 512 MB
System Software:
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Disk Information:
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                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) / [Startup]: 319.21 GB (64.84 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
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USB Information:
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          Apple Inc. Apple Internal Keyboard / Trackpad
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FireWire Information:
Thunderbolt Information:
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Kernel Extensions:
          org.virtualbox.kext.VBoxDrv          (4.1.2)
          org.virtualbox.kext.VBoxUSB          (4.1.2)
          com.logmein.driver.LogMeInSoundDriver          (1.0.3 - SDK 10.5)
Startup Items:
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Launch Daemons:
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          [System] com.logmein.logmeinblanker.plist 3rd-Party support link
          [System] com.logmein.logmeinserver.plist 3rd-Party support link
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          [System] com.teamviewer.teamviewer_desktop.plist 3rd-Party support link
          [System] org.macosforge.xquartz.startx.plist 3rd-Party support link
User Launch Agents:
          [not loaded] .dat0157.000 (hidden)/Users/fboyd3/Library/Application Support/Spotify/SpotifyWebHelper
          [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
          [not loaded] com.google.keystone.agent.plist 3rd-Party support link
          [not loaded] com.microsoft.LaunchAgent.SyncServicesAgent.plist 3rd-Party support link
          [not loaded] com.spotify.webhelper.plist 3rd-Party support link
          [not loaded] com.zeobit.MacKeeper.Helper.plist 3rd-Party support link
          [not loaded] org.virtualbox.vboxwebsrv.plist 3rd-Party support link
User Login Items:
          iTunesHelper
          GrowlHelperApp
          Alarm Clock
          Canon IJ Network Scanner Selector2
          Microsoft Database Daemon
          SugarSync Manager
          Neat
          LogMeIn
          Dropbox
          Spotify
          Spotify
          AdobeResourceSynchronizer
Internet Plug-ins:
          LogMeInSafari64: Version: 1.0.730 3rd-Party support link
          OVSHelper: Version: 1.0 3rd-Party support link
          Default Browser: Version: 537 - SDK 10.9
          Flip4Mac WMV Plugin: Version: 3.0.0.126   - SDK 10.8 3rd-Party support link
          AmazonMP3DownloaderPlugin101750: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 3rd-Party support link
          AdobePDFViewerNPAPI: Version: 11.0.03 - SDK 10.6 3rd-Party support link
          FlashPlayer-10.6: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
          DivXBrowserPlugin: Version: 2.1 3rd-Party support link
          LogMeIn: Version: 1.0.730 3rd-Party support link
          Flash Player: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
          iPhotoPhotocast: Version: 7.0 - SDK 10.8
          LogMeInSafari32: Version: 1.0.730 3rd-Party support link
          QuickTime Plugin: Version: 7.7.3
          AdobePDFViewer: Version: 11.0.03 - SDK 10.6 3rd-Party support link
          SharePointBrowserPlugin: Version: 14.3.4 - SDK 10.6 3rd-Party support link
          Silverlight: Version: 5.1.20125.0 - SDK 10.6 3rd-Party support link
          EPPEX Plugin: Version: 3.0.0.0 3rd-Party support link
          WidevineMediaTransformer: Version: (null) 3rd-Party support link
          JavaAppletPlugin: Version: Java 7 Update 25 Outdated! Update
Safari Extensions:
          DivX Plus Web Player HTML5 <video>: Version: 2.1.0.900
          Open in Internet Explorer: Version: 1.0
          ClickToPlugin: Version: 2.5.3
          DivX HiQ: Version: 2.1.0.900
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 1.9 - SDK 10.9
          AppleAVBAudio: Version: 2.0.0 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
          Move-Media-Player: Version: npmnqmp 071705000010 3rd-Party support link
          WebEx64: Version: 1.0 - SDK 10.6 3rd-Party support link
3rd Party Preference Panes:
          DivX 3rd-Party support link
          Flash Player 3rd-Party support link
          Flip4Mac WMV 3rd-Party support link
          Growl 3rd-Party support link
          Java 3rd-Party support link
Old Applications:
          Microsoft Language Register:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                    /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
          /Users/[redacted]/Library/Application Support/WebEx Folder/1326
                    Cisco WebEx Event Center:          Version: 1304.07.2811.0 - SDK 10.5 3rd-Party support link
                    convertpdf:          Version: 1.2 - SDK 10.5 3rd-Party support link
                    asannotation2:          Version: 1206.25.2804.0 - SDK 10.5 3rd-Party support link
          Neat ADF Scanner 2008 10_5:          Version: 1.0.0.15 - SDK 10.5 3rd-Party support link
                    /Library/Image Capture/Devices/Neat ADF Scanner 2008 10_5.app
          SLLauncher:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
          /Users/[redacted]/Library/Application Support/WebEx Folder/1324
                    convertpdf:          Version: 1.2 - SDK 10.5 3rd-Party support link
                    Cisco WebEx Meeting Center:          Version: 1304.23.2811.0 - SDK 10.5 3rd-Party support link
                    asannotation2:          Version: 1206.25.2804.0 - SDK 10.5 3rd-Party support link
                    atmsupload:          Version: 1209.12.2806.0 - SDK 10.5 3rd-Party support link
          Amazon MP3 Downloader:          Version: INFO_PLIST_VERSION - SDK 10.4 3rd-Party support link
          /Applications/Microsoft Office 2011
                    Microsoft PowerPoint:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                    Microsoft Excel:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                    Microsoft Outlook:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                    Microsoft Word:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                    Microsoft Document Connection:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
          Solver:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
          /Applications/Microsoft Office 2011/Office
                    Microsoft Graph:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                    Microsoft Database Utility:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                    Microsoft Office Reminders:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                    Microsoft Upload Center:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                    My Day:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                    SyncServicesAgent:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                    Open XML for Excel:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                    Microsoft Alerts Daemon:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                    Microsoft Database Daemon:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                    Microsoft Chart Converter:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                    Microsoft Clip Gallery:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
          /Applications/iWork '09
          Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link
                    /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
          /Library/Application Support/Microsoft/MERP2.0
                    Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4 3rd-Party support link
                    Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4 3rd-Party support link
          /Users/[redacted]/Downloads
                    Install Spotify 7:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    Install Spotify 3:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    Install Spotify:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    Install Spotify 2:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    Install Spotify 4:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    Install Spotify 5:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    Install Spotify 6:          Version: 1.0 - SDK 10.5 3rd-Party support link
Time Machine:
          Time Machine not configured!
Top Processes by CPU:
              97%          Microsoft Outlook
              16%          Google Chrome
               5%          WindowServer
               3%          Finder
               2%          EtreCheck
Top Processes by Memory:
          180 MB          Finder
          164 MB          soffice
          156 MB          mds_stores
          147 MB          Google Chrome
          131 MB          Numbers
Virtual Memory Information:
          928 MB          Free RAM
          2.59 GB          Active RAM
          1.22 GB          Inactive RAM
          1.57 GB          Wired RAM
          31.52 GB          Page-ins
          1.33 GB          Page-outs

Follow these instructions to uninstall MacKeeper. They have been tested with the most recent version of MacKeeper (v 2.8). Earlier versions than the one released in 2012 require more extensive work to uninstall all its components.
The effects of having actually used MacKeeper to do anything are a completely different matter. The fastest way to take an exquisitely designed and painstakingly engineered Mac and make it run like a steaming pile of dung is to install and use such ill-conceived "cleaning" or "security" products. This is just one example of a broad category of time- and money-wasters capable of causing damage that can only be rectified by reinstalling OS X, restoring from a backup, or completely erasing your system and rebuilding it from the ground up. Never install such junk on a Mac.
If you used MacKeeper to encrypt any files or folders, use MacKeeper to un-encrypt them first.
Quit the MacKeeper app if it is running.
Open your Applications folder: Using the Finder's Go menu, select Applications.
Drag the MacKeeper icon from your Applications folder (not the Dock) to the Trash.
You will be asked to authenticate (twice):
You do not need to provide a reason for uninstalling it:
Just click the Uninstall MacKeeper button. You will be asked to authenticate again.
After it uninstalls you may empty the Trash and restart your Mac. All that will remain is an inert log file that does nothing but occupy space on your hard disk.

Lync for Mac 2011 - crashing since update to 14.0.7

After the latest update to Lync 14.0.7, Lync is now reproduceably crashing every time my Macbook Pro resumes from display sleep. I am running Mavericks 10.9.1. I am unable to find a direct download for the 14.0.6 update for Lync 2011.
Is there anyway to get that? All MS KB bulletins point to the same 14.0.7 download on Microsoft download center. I can remove Lync and get back to 14.0.2 but that build has other issues for me. Can someone help me??
- Robert Buckmaster

Hi Everyone
We have a few users reporting this very reproducible error.
We are currently testing the following fix applied via the terminal
cd /Applications/Microsoft\ Lync.app/Contents/Frameworks \
&& ln -s USBHIDWrapper.framework USBHidWrapper.framework
So far it seems to be ok - creating the Symbolic Link
The Problem is because it looks like MS have failed to take in to account that the newer Mac OSes are case sensitive....
I tried the Terminal fix, and saw the symbolic link in the right spot. but it didn't solve my 14.0.7 crashes.
However I still had the 14.0.6 DMG file, and deleted the new and reinstalled the old one but THAT doesn't work either.
What a PITA.

After installing Yosemite, all office for mac 2011 apps crash after opening

Using 2013 MBP, installed Yosemite Friday and when opening Word, Excel, Powerpoint, & Outlook, they open for 5 seconds and then error out and crash. Any ideas? Thanks

Completely uninstall Office. Reinstall it from scratch using the original media. If you don't have the uninstaller then follow these procedures for getting it all removed:
Uninstalling Software: The Basics
Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Applications may create preference files that are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can look for them in the above location and delete them, too.
Some applications may install an uninstaller program that can be used to remove the application. In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.
Some applications may install components in the /Home/Library/Applications Support/ folder. You can also check there to see if the application has created a folder. You can also delete the folder that's in the Applications Support folder. Again, they don't do anything but take up disk space once the application is trashed.
Some applications may install a startupitem or a Log In item. Startupitems are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder. Log In Items are set in the Accounts preferences. Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab. Locate the item in the list for the application you want to remove and click on the "-" button to delete it from the list.
Some software use startup daemons or agents that are a new feature of the OS. Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.
If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term. Unfortunately Spotlight will not look in certain folders by default. You can modify Spotlight's behavior or use a third-party search utility, EasyFind, instead.
Some applications install a receipt in the /Library/Receipts/ folder. Usually with the same name as the program or the developer. The item generally has a ".pkg" extension. Be sure you also delete this item as some programs use it to determine if it's already installed.
There are many utilities that can uninstall applications. Here is a selection:
    1. AppZapper
    2. AppDelete
    3. Automaton
    4. Hazel
    5. AppCleaner
    6. CleanApp
    7. iTrash
    8. Amnesia
    9. Uninstaller
10. Spring Cleaning
For more information visit The XLab FAQs and read the FAQ on removing software.

Lync for Mac 2011 will no longer open following 14.0.7 update

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