Lync Live Chat Support Help-desk

Hi All,<o:p></o:p>
Need a confirmation, Lync can work with Live Chat help-desk.<o:p></o:p>
Explanation -
I am planning to provide live support to end user, they can directly get help from Help-desk team <o:p></o:p>
And if executives are busy then user should be in waiting, once any executive get free then be waited user should chat with him.<o:p></o:p>
Any help would be greatly appreciated.

Use Chat Room in Lync
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Dear Readers,
These types of enquiries must be resolved with the assistance of Skype Customer Service. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Below is a slightly annotated version of the instruction to file your request with Skype Customer Service, and to receive a reply via e-mail.
Regards,
Elaine
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Skype offers help and support through:
The Skype Support website
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The Heartbeat blog
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Go to the Support request page. You will be asked to sign on to the Skype website at this step.
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If you still feel that the information doesn’t help, scroll down to the bottom of the website page and click the Continue support request button at the bottom of the screen. Please note that the graphic, below, is for illustration purposes only, and is not a hyperlink to contact Skype Customer Service.
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Thanks. I did also paste my post into a chat with a Skype agent. I would have sent an email, but there was no option offered to email customer support, only Community or Chat (and that was also annoying, since the Skype FAQ says..."If the above doesn’t help, you can contact Customer Service via email and live chat...") It is baffling and annoying when a company instructs you what to do, but makes it impossible to do what they instruct.
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Hi,
I'm sorry this isn't completely clear on the web site, we are working on making changes to all of the web pages that refer to Live Chat because it is currently unavailable. We put the service 'on hiatus' two weeks ago because the client-side tools aren't sufficient for a good experience (for the user or the helper).
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