Lync mobile W8 client unable to process a call on Nokia lumia 920 A&TT

I have and end user that can use all other functionality of the lync mobile client it just will not process a call.
The logs from the phone are not very helpful....
I have others with newer nokia lumia 9xx devices that work.
They are on verizon.
The user does not see "Cert errors" when trying to go to our external web link.
ideas????
jim smith

Hi,
From your description, it seems the issue only happen for one mobile client.
If it is the case, please login to other mobile Lync client with the issued Lync account to check if the issue happen with Lync account.
For the issued mobile, please try to update to the latest version of Lync mobile client and then test again.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Similar Messages

Unable to Merge call using nokia lumia 920

Hi,
I am unable to merge call using Nokia lumia 920. I tried to restart the phone change the network still the same issue any suggestions to make this happen is much appriciated

Merging calls is a network function and needs to be both enabled and available.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

IPCC system give error message i.e I'm sorry we are currenty experiencing system problems and are unable to process your call.

Dear support,
as we are uing ipcc system Cisco Application Administration - 7.0(1)_Build168 Package: Cisco Unified CCX Enhanced
when user dial service desk number after working hours must be transfer to mobile but its not working
user hearing the pop up welcome message after then user hearing the ringing then user hear the
error message i.e I'm sorry we are currenty experiencing system problems and are unable to process your call.
so please advice ....
regards
syed

Before you perform a reactive debug, I suggest you practice on a non production script.
The first thing you will need to do is, open the CRS Script Editor and log in. You cannot Reactive Debug if you're not logged in and connected to the UCCX server.
Next, press CRTL+Shift+R to open the reactive debug dialog.
Select the script name from the list for the script you are troublehsooting.
Select how long you want the system to wait for the next call before cancelling the debugger.
Press OK
Place a call into the script.
At this point a script window should open and the Start step should be highlighted in red.
Press F10 to step through the script, step by step, analyzing what's happening.
Anthony Holloway
Please use the star ratings to help drive great content to the top of searches.

I have a windows Nokia Lumia 920 mobile phone but cannot sync with my Mac

I cannot sync my Nokia Lumia 920 mobile phone with my Mac desktop system 10.9?

Have a look on the right of this page under 'More like this'.

Unable to send Group text from Nokia Lumia 520

Hi Guys,
I am unable to send Group text from lumia 520, even after enabling the Group text option in the messaging settings.
Please help.
Attachments:
wp_ss_20130729_0001[1].png ‏39 KB

I also need to send group msg to about 100 people which was possible in Symbian, but in Lumia group limit is 25 (how ridiculous!)
Now I have made several groups of 25 & send few mgs.
But what I don't like is, group sms are shown in different thread, so when someone replies, his thread doesn't show the group msg so I can't make out to which msg I am getting reply.
Earlier Symbian used to send group msg as individual sms so replies used to show all sms, sent & received. Symbian system was better for me.
Using Nokia Lumia 1320.
Also have Nokia E72 & Nokia N8.

Unable to text from new EE Nokia Lumia 930 - why?

I have a new EE Nokia Lumia 930 - it receives text messages but wont let me send any? Any ideas why?

Hi,
Have you checked the message centre number in your phone
EE +447958879879
Thanks,

Lumia 920 not working on 3G, **bleep** mobile ... ...

I have purchased Nokia Lumia 920 month ago. First loaded with Lyca SIM (providing service on telstra network), phone call and messages were working fine but mobile data never worked on the phone. I thought it might the issue with Lyca network. First of all, it was not showing the 3G in the status bar, instead it was showing up pointing triangle. According to Nokia manual it is a sign for roaming data. Though it was a roaming it should work because in setting I set data on roam. I hope it should work but it was always complaining about the data network not available. When I was using that sim with my iPhone 4; though it was slow, it was still working. So I never bothered to make it working with Lumia 920.
Recently I moved to Kogan Mobile SIM (Providng better service than Lyca on telstra network), which really have good data connectivity. Now it is showing 3G symbol in Lumia 920 status bar but whenever you try to open any application, or even a browser it says no connection. And the same sim card I place in iPhone 4, it is working with good speed and better connectivity.
Can someone tell me is that the phone settings issue, that I havent set something properly or this phone it self is **bleep**?
I appericiate some responsible & helping response from the Nokia staff or customer service.

As this is a peer forum and not a 'Direct to Nokia' one you can go here to get a response from Nokia if you must.
First of all the Triangle indeed means you are roaming. Roaming means nothing else but that your are not using the network belonging to your operator but that you are in fact using another carrier's network as a 'guest'. In your case the network belongs to Telstra and lyca is the operator. Depending on how the operator sets up te network they will either appear to roam or appear as the 'main' carrier. For you this makes no difference but if so you would have to have the option to allow use of data while roaming set in Settings>mobile network>Data roaming options
In addition you will need to set up the correct access point in Settings > access point which should be the network for your operator, not for the host network. If you see the settings tap them to activate or add the Internet (and MMS) settings manually if not. The correct settings should be available through your operator.
If you do not yet see the access point settings option in Settings go here to download them.
If you have any further questions feel free to ask and remember.. deep breaths..
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Dot1x_NW_MsgTask_6: Nov 26 20:06:04.287: #DOT1X-3-CLIENT_NOT_FOUND: dot1x_msg_task.c:1519 Unable to process 802.1X 2 msg - client 00:19:aa:d7:e9:8e not found

I'm running 7.5 on a 2504 and keep getting
Dot1x_NW_MsgTask_6: Nov 26 20:06:04.287: #DOT1X-3-CLIENT_NOT_FOUND: dot1x_msg_task.c:1519 Unable to process 802.1X 2 msg - client 00:19:aa:d7:e9:8e not found
in the log on the controller.
There is just one controller on the network.
I noticed that the mac address corresponds to the mac address of the BIA under the mobility set up.
I cannot find anything relevant on the internet or Cisco's web site.

I've tried multiple ways to cope with this problem but nothing was helpfull...
Tunnel-Medium-Type [65] 6 01:ALL_802
I use only ACS Radius attributes and chose ony what ACS allows me to choose (Tunnel-medium-type: 802).
Screenshot n attachment.
The same situation occurs when i try to use some Vendor Specific Attributes (Cisco-AV-Pair) - downloadable ACEs to my user, and again, i see Radius attributes in my debug but nothing is applied to my L3 Switch.
What am i missing?

Work flow from Lync client to Lync mobile client

Hi,
How does call flow from Lync client to Lync mobile client happens , how sign-in happens? how call flow both A/V happens and IM happens...?
Please explain me i have some confusions.
Thanks!!

The following blog describe Lync mobile call scenarios:
http://blog.schertz.name/2013/11/lync-mobility-media-paths/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or
suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
A/V call goes through Lync Edge Server while IM doesn’t.
For Lync mobile sign in process, you can refer to the picture in the following link.
http://technet.microsoft.com/en-us/library/hh690030.aspx
Lisa Zheng
TechNet Community Support

Can't send im to lync mobile client after a period of chating

Thanks for your help first.
I'm setting Lync 2013 server, all internal lan function are working fine, except mobile client.
I've setup edge, reverse proxy (using IIS), FE, BE server.
For IM between between desktop lync client, it is working fine.
For IM between mobile lync client and mobile client with desktop lync cleint, I found the following issue:
- between mobile lync client and lync desktop client: The IM function is working sent between both party, no matter it is initial send from mobile or desktop client, but after a random period of time, may be 5 mins or 7 mins or 10 mins, the desktop client
will not able to send IM to the mobile client but the mobile client still able to send IM to desktop client.
- for between lync mobile client
the issue as above.
- between desktop lync client
no such issue found
I've trouble shoot this issue a lot but still can't the root cause?
Do you have any idea?
Many thanks for your help?
I know that when I testing using my mobile phone, my 3G network provider will continuous change my mobile ip address after a period time, does this behaviour will affect Lync server to find the mobile device?
are there any method will Lync server know what the mobile client status and ip address that let Lync server can find the mobile device effectively?
Patrick

I know that when I testing using my mobile phone, my 3G network provider will continuous change my mobile ip address after a period time, does this behaviour will affect Lync server to find the mobile device?
Hi,
Would you please tell us which edition of mobile did you use (Android, IOS or Windows Phone)?
As IPhone and Windows Phone need push notification function but Android Phone doesn’t need.
If possible, you can test with two Android Phone to check if the issue happen with push notification function.
From your description above, it seems that you use 3G network on mobile to connect Lync mobile client. Please check if the issue cause by IP address of mobile, you can change network to a WIFI to have a test.
Also, please double check if the needed ports open as Edwin provided above.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Telephone numbers (officePhone and homePhone) are missing in a contact card in a Lync Server 2013-based Lync mobile client

In my opinion, the error has not completely fixed in KB2967628. After I install the latest November 2014 cumulative
update. I see the following behavior. User A searches for user B. User B never sign in to the Link. There are three fields in the active directory for User B: officePhone, mobilePhone and homePhone (these fields contain different numbers). When searching on
the mobile client (Android/IOS) for user B – as result user A see only mobile number. If User B At least once will go to Link (sign in) when his search will work, (find officePhone). If User B will change, the privacy settings for user A is in the search will
be displayed homePhone field.
On the Desktop client,
I can find all the fields without those actions performed in the example. If I make a request
to the service UCWA manually like this (below
the text) before
actions, which I performed in example, I did not receive officePhone and homePhone – only mobilePhone field.
GET "https://lync.domainname:443/ucwa/oauth/v1/applications/XXXX/people/search?query=$usename$&limit=200" -H "Content-Type: application/json" -H "Accept: application/json" -H "Authorization: $USENAMETOKEN$"

Hi,
Based on your description, I’m sorry I’m a little confused about the following you mentioned. I understand the issue is we can only see the mobile number in the contact card on Lync mobile client and that we can search for users based on their office number,
we can see the home phone field in the contact card but there isn’t number showing. I anything I have misunderstood, please feel free to let us know.
“When searching on the mobile client (Android/IOS) for user B – as result user A see only mobile number. If User B At least once will go to Link (sign in) when his search will work, (find officePhone). If User B will
change, the privacy settings for user A is in the search will be displayed homePhone field.”
According to the KB29677628, this issue is caused by UCWA only sending the work number, and we need to install the update for web components server
http://support.microsoft.com/kb/2967628/en-us
August 2014 Cumulative Update 5.0.8308.738 for Lync Server 2013, web components server
https://support.microsoft.com/kb/2937297/en-us?wa=wsignin1.0
Could you please run the following command to check if the web components server version is
5.0.8308.738?
Get-WmiObject
–query 'select * from win32_product' | where {$_.name
–like "Microsoft Lync Server*"} | ft Name, Version
–AutoSize >c:\User\name\Desktop\version.txt
Best Regards,
Cindy

Forcing mobile ActiveSync clients to re-initiate Autodiscover process

Is there a way on the Exchange server to force all connected mobile ActiveSync clients to reinitiate the autodiscovery process?
We would like to change the "External URL" in the Exchange Client Access Server configuration for ActiveSync and have that pushed out to all the existing mobile clients so that they receive mail using the new URL.
We understand that if new phones are added, they will get the new URL via autodiscover, but is there a way for all the existing phones to get updated without removing and re-adding the account.
Thanks a lot for your help.

No. As long as the existing URL they are using is valid, they will continue to use it unless they create a new profile.
Twitter!: Please Note: My Posts are provided “AS IS” without warranty of any kind, either expressed or implied.

Lync Mobile unable to sign in using IIS ARR

We have a deployment which currently has no issues using an Apache reverse proxy running on Ubuntu. I am working on switching over to a supported reverse proxy, so IIS ARR is the obvious choice. I have configured IIS ARR by following the steps at:
http://uclobby.com/2013/08/02/configuring-arr-for-lync-server/
http://blogs.technet.com/b/nexthop/archive/2013/02/19/using-iis-arr-as-a-reverse-proxy-for-lync-server-2013.aspx
When I try to sign on externally using Lync 2013 Mobile, I get a message saying "An unknown error occured". The Lync Mobile logs show the following error:
Caused by: java.net.ConnectException: failed to connect to /xxx.xxx.xxx.xxx (port 443) after 60000ms: isConnected failed: ECONNREFUSED (Connection refused)
I have even gone as far as opening all the ports to the IIS ARR server on the firewall and disabling Windows firewall on everything.

To fix issue "502 - Web server received an invalid response while acting as a gateway or proxy server.", you can refer below link
http://support.microsoft.com/kb/2455129/en-us
it's assume reverse proxy configuration issue, please check the following things:
Please make sure your internal web service url and external web service url are not pointed to the same FQDN.
Verify you have update the public certifcates including lyncautodiscover URL in the SAN entries for your reverse proxy server
Check the authenticated delegation is set to "No delegation, but clients may authenticate directly"
Please try to enable internal access and see if it works
If still no luck,please enable Lync server logging tool and reproduce the issues,then use snooper to analyze the log for more specific information
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer"
Mai Ali | My blog: Technical

Sign in issue with Lync Mobile client

Hi guys,
I'm trying to deploy a reverse proxy for mobile and external users, but I am having issues with the mobile client for android. It keeps saying "an unknown error occurred". Please try again.
I've got the log zip file outputted by the client here if someone could have a look and point me in the right direction? I've set
up server farms for the webservices, meet, and dialin.
Desktop clients can log in without any issue btw.
Cheers,
Gareth L. Armstrong

Verify from DNS Configuration and Check what is causing this issue from
Lync Connectivity analyzer
Also to troubleshooting Lync mobility, you can refer below link
http://blogs.technet.com/b/nexthop/archive/2012/02/21/troubleshooting-external-lync-mobility-connectivity-issues-step-by-step.aspx
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer"
Mai Ali | My blog: Technical | Twitter:
Mai Ali

Android Lync Mobile client authentication method

Good day dears,
I'm very interested in using passive authentication which is really an excellent method ,
and I wonder when will Andriod Lync Mobile client 2013 will support this method ?
or if there is any similar method that can be used currently
Regards.
Best Regards Bisher Shbib

Currently the passive authentication is not applied to Lync android client.
Lisa Zheng
TechNet Community Support

Lync mobile W8 client unable to process a call on Nokia lumia 920 A&TT

Similar Messages

Maybe you are looking for