Lync Mobility at Branch site

Hi,
I have a Lync 2013 Standard Edition FE and Lync 2013 Edge server at location A, and a Lync 2013 Standard Edition FE with Enterprise Voice at location B. I have deployed mobility, and users are location A are able to sign in with their mobiles,
but users at location B are not able to. Do I need to enable any features on the server at location B as well?
Appreciate any advice.
Thank you. Regards.
Mathew

You'll need to publish the Lync External web services FQDN externally for each Lync Pool. This will require an external IP, public certificate and Reverse Proxy rule pointing to the location B FE pool.
See: http://blogs.technet.com/b/nexthop/archive/2012/04/25/lync-server-2010-mobility-deep-dive-autodiscover-service.aspx
"The Lync Autodiscover Service is a component that the Lync Mobile client queries to find a user's home pool URLs"
Please mark posts as answers/helpful if it answers your question.
Blog
Lync Validator - Used to assist in the validation and documentation of Lync Server 2013.

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Work flow from Lync client to Lync mobile client

Hi,
How does call flow from Lync client to Lync mobile client happens , how sign-in happens? how call flow both A/V happens and IM happens...?
Please explain me i have some confusions.
Thanks!!

The following blog describe Lync mobile call scenarios:
http://blog.schertz.name/2013/11/lync-mobility-media-paths/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or
suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
A/V call goes through Lync Edge Server while IM doesn’t.
For Lync mobile sign in process, you can refer to the picture in the following link.
http://technet.microsoft.com/en-us/library/hh690030.aspx
Lisa Zheng
TechNet Community Support

Lync mobile device connection issue

Hello everybody,
I'm implementing Lync Mobility and remote access in our organization. Remote access is workig fine. But mobile devices cannot connecting to Lync Server 2010. My topology is :
Reverse Proxy Server(IIS7 works fine) <--> Front End Server <--> Back End Server
pool : pool1.lynctest.local
internal web srvc : lyncinternalweb.lynctest.local
external web srvc : lyncweb.lynctest.domain.com
All internal and external DNS records created. Deployed internal CA and external internal web service certificates issued from internal CA. Also installed all root certificates on mobile devices and other remote machines. Below is log from android device.
20 Mar 2014 10:53:27 INFO APPLICATION:SignIn. signInAsUserState=0, actualSessionState=0
20 Mar 2014 10:53:27 INFO APPLICATION:Sending AutoDiscovery request (in sign-in sequence)
20 Mar 2014 10:53:27 INFO TRANSPORT:setUsernamePasswordCredential changing credential:
20 Mar 2014 10:53:27 INFO TRANSPORT:Credential information: credType (1) signInName ([email protected]) domain () username ([email protected]) password.empty() (0) compatibleServiceIds(1)
20 Mar 2014 10:53:27 INFO APPLICATION:Serialized sipuri= intUcwa= extUcwa= intADRoot= extADRoot= location=1 networkType=1
20 Mar 2014 10:53:27 INFO APPLICATION:Storing 2 out-of-sync components took 49ms
20 Mar 2014 10:53:27 INFO APPLICATION:Timer cancelled. OnResume = 0
20 Mar 2014 10:53:27 INFO APPLICATION:Discover UCWA urls from https://lyncdiscover.lynctest.golomtbank.com & https://lyncdiscover.lynctest.golomtbank.com for sip:[email protected]
20 Mar 2014 10:53:27 INFO APPLICATION:Extracted lynctest.golomtbank.com from sip:[email protected]
20 Mar 2014 10:53:27 INFO APPLICATION:Starting Auto Discovery with urls https://lyncdiscover.lynctest.golomtbank.com?sipuri=sip:[email protected] and https://lyncdiscover.lynctest.golomtbank.com?sipuri=sip:[email protected]
20 Mar 2014 10:53:27 INFO TRANSPORT:getSpecificCredential returning the following credential for credType (1) serviceId (4)
20 Mar 2014 10:53:27 INFO TRANSPORT:Credential information: credType (1) signInName () domain () username () password.empty() (1) compatibleServiceIds(0)
20 Mar 2014 10:53:27 INFO TRANSPORT:Added Request(UcwaAutoDiscoveryRequest) to Request Processor queue
20 Mar 2014 10:53:27 INFO APPLICATION:Submitting new req. <unknown>
20 Mar 2014 10:53:27 INFO TRANSPORT:Sent Request(UcwaAutoDiscoveryRequest) to Request Processor
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20 Mar 2014 10:53:27 INFO APPLICATION:CLogonSession::setNewActualState() state=1
20 Mar 2014 10:53:27 INFO UcClientStateManager: New UI State: ActualState = IsSigningIn DesiredState = BeSignedOut DataAvailable = false
20 Mar 2014 10:53:27 INFO TRANSPORT:<SentRequest>
20 Mar 2014 10:53:27 INFO TRANSPORT:To:https://lyncdiscover.lynctest.golomtbank.com?sipuri=sip:[email protected]
20 Mar 2014 10:53:27 INFO TRANSPORT:HttpHeader:Accept application/vnd.microsoft.rtc.autodiscover+xml;v=1
20 Mar 2014 10:53:27 INFO TRANSPORT:
20 Mar 2014 10:53:27 INFO TRANSPORT:</SentRequest>
20 Mar 2014 10:53:27 INFO TRANSPORT:Sending request(UcwaAutoDiscoveryRequest) to server type = 0
20 Mar 2014 10:53:27 VERBOSE HttpConnection: post request: https://lyncdiscover.lynctest.golomtbank.com?sipuri=sip:[email protected]
20 Mar 2014 10:53:27 VERBOSE HttpConnection: send request: https://lyncdiscover.lynctest.golomtbank.com?sipuri=sip:[email protected]
20 Mar 2014 10:53:27 INFO APPLICATION:LogonSession::signIn() succeeded
20 Mar 2014 10:53:27 INFO UcClientStateManager: New UI State: ActualState = IsSigningIn DesiredState = BeSignedIn DataAvailable = false
20 Mar 2014 10:53:27 VERBOSE ActivityMonitor: Activity Create: com.microsoft.office.lync.ui.options.SigningInActivity
20 Mar 2014 10:53:27 VERBOSE ActivityMonitor: Activity Start: com.microsoft.office.lync.ui.options.SigningInActivity
20 Mar 2014 10:53:27 VERBOSE ActivityMonitor: Activity Stop: com.microsoft.office.lync.ui.options.CredentialsActivity
20 Mar 2014 10:53:27 VERBOSE ActivityMonitor: Activity Destroy: com.microsoft.office.lync.ui.options.CredentialsActivity
20 Mar 2014 10:55:33 INFO APPLICATION:Called signOut() in state 1
20 Mar 2014 10:55:33 INFO APPLICATION:Cancelling all requests
20 Mar 2014 10:55:33 INFO APPLICATION:Serialized sipuri=sip:[email protected] intUcwa= extUcwa= intADRoot= extADRoot= location=1 networkType=1
20 Mar 2014 10:55:33 INFO APPLICATION:Storing 2 out-of-sync components took 31ms
20 Mar 2014 10:55:33 INFO APPLICATION:Timer cancelled. OnResume = 0
20 Mar 2014 10:55:33 INFO APPLICATION:CLogonSession canceling all requests
20 Mar 2014 10:55:33 INFO APPLICATION:CLogonSession::setNewActualState() state=0
20 Mar 2014 10:55:33 INFO UcClientStateManager: New UI State: ActualState = IsSignedOut DesiredState = BeSignedOut DataAvailable = false
20 Mar 2014 10:55:34 INFO APPLICATION:Timer cancelled. OnResume = 0
20 Mar 2014 10:55:34 INFO APPLICATION:Storing 1 out-of-sync Object Models took 22ms
20 Mar 2014 10:55:34 VERBOSE ActivityMonitor: Activity Create: com.microsoft.office.lync.ui.options.CredentialsActivity
20 Mar 2014 10:55:34 VERBOSE ActivityMonitor: Activity Start: com.microsoft.office.lync.ui.options.CredentialsActivity
20 Mar 2014 10:55:34 VERBOSE ActivityMonitor: Activity Stop: com.microsoft.office.lync.ui.options.SigningInActivity
20 Mar 2014 10:55:34 VERBOSE ActivityMonitor: Activity Destroy: com.microsoft.office.lync.ui.options.SigningInActivity
20 Mar 2014 10:55:41 VERBOSE ActivityMonitor: Activity Create: com.microsoft.office.lync.ui.options.CredentialsOptionsActivity
20 Mar 2014 10:55:41 VERBOSE ActivityMonitor: Activity Start: com.microsoft.office.lync.ui.options.CredentialsOptionsActivity
20 Mar 2014 10:55:41 VERBOSE ActivityMonitor: Activity Stop: com.microsoft.office.lync.ui.options.CredentialsActivity
20 Mar 2014 10:55:42 INFO APPLICATION:CMcxDataSynchronizer now in mode 1
20 Mar 2014 10:55:42 INFO APPLICATION:Mode 1 scheduled to timeout in 30.000000s
20 Mar 2014 10:55:42 INFO APPLICATION:No SendUpdate schedule action. timerStarted=0, timerNeedsToRun=0, channelState=0, timerAction=0
20 Mar 2014 10:55:42 VERBOSE ActivityMonitor: Activity Create: com.microsoft.office.lync.ui.options.AboutActivity
20 Mar 2014 10:55:42 VERBOSE ActivityMonitor: Activity Start: com.microsoft.office.lync.ui.options.AboutActivity
20 Mar 2014 10:55:43 VERBOSE ActivityMonitor: Activity Stop: com.microsoft.office.lync.ui.options.CredentialsOptionsActivity
Also I tested web services by web browser and they seem fine. I cannot find what's wrong with this. Please help me dears.
Thank you

The ports will be visible in the Netstat result after a connection has been setup by a mobile device.
For details, you can check http://www.lync-blog.nl/?p=671&lang=en
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make
sure that you completely understand the risk before retrieving any suggestions from the above link.
Please follow the follow blog to troubleshoot external Lync Mobility connectivity issue step by step:
http://blogs.technet.com/b/nexthop/archive/2012/02/21/troubleshooting-external-lync-mobility-connectivity-issues-step-by-step.aspx
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Static PAT entry blocking Branch site from accessing resource on same port. How to get around this?

Hello, I have a UC560 and UC540 connected using an IPSec Site to Site tunnel.
There is a server on the main site they are trying to access (lets say IP is 192.168.1.252) and they need to access this server on ports 13000, 14000, and 15000.
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ip nat inside source static tcp 192.168.1.252 13000 99.99.99.99 13000 extendable
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ip nat inside source static tcp 192.168.1.252 15000 99.99.99.99 15000 extendable
The users in the branch site that is connected via VPN can reach this server on all TCP ports(RDP, http, etc) so that's not the issue. When I remove these nat statements, the VPN users can access the resource via that port (I.e telnet 192.168.1.252 13000 ) whereas they are shut down and connection fails if the static pat entries are in there.
I need to have outside users and VPN users be able to access this server whether they are coming in across the VPN goin to 192.168.1.252:13000 or coming in from the internet on 99.99.99.99:13000
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Any help on this would be GREATLY appreciated! Thank you

I hope I explained this properly. If not, please let me know!
Thanks

Can't send im to lync mobile client after a period of chating

Thanks for your help first.
I'm setting Lync 2013 server, all internal lan function are working fine, except mobile client.
I've setup edge, reverse proxy (using IIS), FE, BE server.
For IM between between desktop lync client, it is working fine.
For IM between mobile lync client and mobile client with desktop lync cleint, I found the following issue:
- between mobile lync client and lync desktop client: The IM function is working sent between both party, no matter it is initial send from mobile or desktop client, but after a random period of time, may be 5 mins or 7 mins or 10 mins, the desktop client
will not able to send IM to the mobile client but the mobile client still able to send IM to desktop client.
- for between lync mobile client
the issue as above.
- between desktop lync client
no such issue found
I've trouble shoot this issue a lot but still can't the root cause?
Do you have any idea?
Many thanks for your help?
I know that when I testing using my mobile phone, my 3G network provider will continuous change my mobile ip address after a period time, does this behaviour will affect Lync server to find the mobile device?
are there any method will Lync server know what the mobile client status and ip address that let Lync server can find the mobile device effectively?
Patrick

I know that when I testing using my mobile phone, my 3G network provider will continuous change my mobile ip address after a period time, does this behaviour will affect Lync server to find the mobile device?
Hi,
Would you please tell us which edition of mobile did you use (Android, IOS or Windows Phone)?
As IPhone and Windows Phone need push notification function but Android Phone doesn’t need.
If possible, you can test with two Android Phone to check if the issue happen with push notification function.
From your description above, it seems that you use 3G network on mobile to connect Lync mobile client. Please check if the issue cause by IP address of mobile, you can change network to a WIFI to have a test.
Also, please double check if the needed ports open as Edwin provided above.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Telephone numbers (officePhone and homePhone) are missing in a contact card in a Lync Server 2013-based Lync mobile client

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the text) before
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GET "https://lync.domainname:443/ucwa/oauth/v1/applications/XXXX/people/search?query=$usename$&limit=200" -H "Content-Type: application/json" -H "Accept: application/json" -H "Authorization: $USENAMETOKEN$"

Hi,
Based on your description, I’m sorry I’m a little confused about the following you mentioned. I understand the issue is we can only see the mobile number in the contact card on Lync mobile client and that we can search for users based on their office number,
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“When searching on the mobile client (Android/IOS) for user B – as result user A see only mobile number. If User B At least once will go to Link (sign in) when his search will work, (find officePhone). If User B will
change, the privacy settings for user A is in the search will be displayed homePhone field.”
According to the KB29677628, this issue is caused by UCWA only sending the work number, and we need to install the update for web components server
http://support.microsoft.com/kb/2967628/en-us
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https://support.microsoft.com/kb/2937297/en-us?wa=wsignin1.0
Could you please run the following command to check if the web components server version is
5.0.8308.738?
Get-WmiObject
–query 'select * from win32_product' | where {$_.name
–like "Microsoft Lync Server*"} | ft Name, Version
–AutoSize >c:\User\name\Desktop\version.txt
Best Regards,
Cindy

Prevent external calls from Lync mobile

I would like to allow people from my compagny to use lync mobile but I don't want them to call external number from lync mobile. ( for cost reasons, in order to avoid phone call initialisation from the compagny)
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Hi,
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Please make sure when you running the cmdlet you are a member of
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http://technet.microsoft.com/en-us/library/hh690021.aspx
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Lync mobile app will not launch after upgrade to lollipop on HTC One (M8). Is this a known issue or is a fix available?

Hi THGutz,
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The current version of Lync for Android is
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Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications

How to disable the prompt for password when receiving a call on Lync mobile on iPhone

We are doing a pilot on Lync 2013. We have mobile phones: i Phones.
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I am not aware of any password to receive calls (and certainly there's no option I am aware of within Lync mobility policy settings)
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Hi,
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http://uclobby.com/2013/08/02/configuring-arr-for-lync-server/
http://blogs.technet.com/b/nexthop/archive/2013/02/19/using-iis-arr-as-a-reverse-proxy-for-lync-server-2013.aspx
When I try to sign on externally using Lync 2013 Mobile, I get a message saying "An unknown error occured". The Lync Mobile logs show the following error:
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To fix issue "502 - Web server received an invalid response while acting as a gateway or proxy server.", you can refer below link
http://support.microsoft.com/kb/2455129/en-us
it's assume reverse proxy configuration issue, please check the following things:
Please make sure your internal web service url and external web service url are not pointed to the same FQDN.
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Check the authenticated delegation is set to "No delegation, but clients may authenticate directly"
Please try to enable internal access and see if it works
If still no luck,please enable Lync server logging tool and reproduce the issues,then use snooper to analyze the log for more specific information
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer"
Mai Ali | My blog: Technical

Sign in issue with Lync Mobile client

Hi guys,
I'm trying to deploy a reverse proxy for mobile and external users, but I am having issues with the mobile client for android. It keeps saying "an unknown error occurred". Please try again.
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Verify from DNS Configuration and Check what is causing this issue from
Lync Connectivity analyzer
Also to troubleshooting Lync mobility, you can refer below link
http://blogs.technet.com/b/nexthop/archive/2012/02/21/troubleshooting-external-lync-mobility-connectivity-issues-step-by-step.aspx
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer"
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Lync Mobility, lyncdiscoverinternal or lyncdiscover

Can someone make points, how does
lyncdiscoverinternal make different?
In situation, where lyncdiscover (external) is working, what would I get to setup lyncdiscoverinternal?
Does ANYTHING changes?
- Meitzi [MCITP]

Firstly, I invite ANYONE who is not happy with our docs to provide feedback. We invite it and encourage it.
[email protected] for Lync Server 2010,
[email protected] for Lync Server 2013.
Secondly, We intentionally don't go into gory details in the Planning and Deployment docs - not any more than is absolutely necessary. The reason simply is we have a diverse audience and our goal with the Planning and Deployment docs is to
help people PLAN and DEPLOY. Technical depth is available by a number of means: We have the Lync Server 2010 Resource Kit, the NextHop blog (multitudes of articles on in-depth Mobility is there) and a Troubleshooting Lync Mobility Issues white
paper, among a whole bunch of MVPs.
Now, the direct question: Why NOT just avoid the whole lyncdiscoverinternal.<domain> record and just go to the Lyncdiscover.<domain> record for all internal and external users? Three reasons:
A) We have more information in the Autodiscover response than just "Hey! You're inside. Go outside!" "Hey, You're outside! It's all good!" Check the traces....
B) Newer clients that have been released since Cumulative Update for Lync Server 2010 : November 2011 (known affectionately to everyone else and their puppy as CU4) make use of BOTH records to know where they are and to use the correct internal or external
Web services for their purposes. Unless you want ALL clients to be hairpinning at your reverse proxy..... Both records are really needed.
C) We state that we only support DNS where BOTH lyncdiscover and lyncdiscoverinternal are implemented. Why? Refer to B)
Anyone that is questioning IF we want feedback - Drago Totev and Mr. Seeber can both tell you - we're serious when we say we want your feedback on our docs.
Cheers!
Rick Lync Server UA

Lync Mobility at Branch site

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