Lync Online Voicemail

We have a Lync Hybrid setup, some users are onprem and some are online with Office 365.
We were able to configure voicemail for onprem users, works without any issues. However when we enable UM for users homed @LyncOnline the voicemail does not activate. Is voicemail supported for Lync Online users? I could not find any detailed info on this.
Thanks
Emin

Voicemail is supported in Exchange Online when hosted by Microsoft, but Enterprise Voice is not supported with Lync Online hosted by Microsoft, therefore you would have difficulty enabling UM in Exchange Online for users hosted by Lync Online as you've found.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications
This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

Similar Messages

Managing Lync Online user traffic

Hi,
Trying to understand what is the best way to route the Lync online user traffic from corporate LAN to Lync online server and to users connected on Internet.
I see that suggested methods are route it via firewall or proxy
Challenges I see with firewall method are: Routing issue from certain subnets and risk of opening up so many ports for so many subnets.
In Proxy method I foresee performance issue.
Is there any other better method to achieve this?
Can we do something better using dedicated F5 big IP for Lync traffic alone? Is this supported?
Also is it mandatory to open up 50-60K port to have p2p call? Can’t it happen via Lync online edge server?
Please share your thoughts.
We use Lync 2013 on prim with 3 Lync pool in three different sites with total user base of 30k. Each site has dedicated internet connectivity.
Regards
Praveen R

According to your description, I suppose when you mentioned Lync online user you meant the Lync on premises users other than Office 365 account.
The 50k port ranges are required between internet and Lync A/V service.
You need to create persistent static routes on the internal interface to all internal networks.
The Lync Server 2013 scaled consolidated Edge topology is optimized for DNS load balancing for new deployments federating primarily with other organizations using Lync Server. If high availability is required for any of the following scenarios, a hardware
load balancer must be used on Edge Server pools for the following:
Federation with organizations using Office Communications Server 2007 R2 or Office Communications Server 2007
Exchange UM for remote users using Exchange UM prior to Exchange 2010 with SP1
Connectivity to public IM users
For details, check
http://technet.microsoft.com/en-us/library/jj656815.aspx
You need to open 50k port ranges to have peer-to-peer call.
Lisa Zheng
TechNet Community Support

Lync user is not able to connect to Lync online.

Hi Friends,
I am going to share you a strange issue.....
Actually we have brought some Lync online accounts from Microsoft. So when we try to login in mentioned below scenarios then we got the output like this :-
1) When we login the machine by domain user (But not the member of Local Administrator group) then we are not able to connect to Lync online server (Office 365) via the lync online user.
2) When we login on the machine by local administrator then we are able to connect to the lync online server (Office 365) via the Lync online user.
Now I have shared my problem to you just to know that :-
* Is problem happening because of Domain Group policy running on the machine and if yes then please share that what policy it might be. (Guys I will be very thankful to you if are able to catch this problem).
Thanks Guys in advance.
I am waiting for your valuable suggestions and solutions
Regards
Vinod baniwal
UC Consultant

Hi,
The forum you posted is for Lync Server On-Premise only. The issue is more related to Office 365, you can also post the question on Office365 forum to get further information. Thank you for your understanding.
http://community.office365.com/en-us/forums/163/categories.aspx
Kent Huang
TechNet Community Support

On Prem Lync - Enable federation for "Lync Online" causes presence fail and gives error when creating groups

Hi all,
We have had Lync on premise for a long time, and have recently added Office 365 Business Premium Plan because we wanted Cloud exchange and SharePoint.
I have found that on our on prem Lync, when we enable federation for "Lync Online" it cause our presence to intermittently flick on and off, and we are unable to create groups in our Lync Client. We get the message "unable to create a group
at this time".
We are also not able to federate with Office365 hosted Lync Online clients.
This seems to be a bug between Office365 plans that have hosted lync licenses and on prem Lync. Has anyone found the
What I need to do is disable office365 Lync, and I have tried to do that in every location I can find (DNS/User settings), but I still have this issue.
Has anyone come across this issue and found a fix?
Simon.

Hi,
Did you do a Lync Hybrid environment or just make federation with Lync Online?
Please double check if there is any wrong configuration for federation with Lync online environment. You can refer to the following steps in the link below of “Configure federation support for a Lync Online domain in Lync Server 2013”:
http://technet.microsoft.com/en-us/library/hh202166.aspx
Then make sure CMS replication update to the latest status.
If the issue persists, check if Lync Server update the latest version. If not, update it and then test again.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

On-Prem Lync 2013 moving to Lync Online (Office 365)

We have an office of about 130 users, all of whom use either Lync 2010 or Lync 2013 client to connect to Lync Server 2013 (on-prem). We have recently signed up for Office 365's E3 plan which includes Lync Online, which we plan on using in favor of on-prem
Lync Server. Our internal domain name is the same as the domain we're using be using for Office 365 (i.e. "initech.com"). Externally, I can connect to Lync Online (O365) just fine - however, from my Office's LAN, the external autodiscover records
can't be resolved.
If I want to cut all Lync users over to Lync Online and stop using Lync Server on-prem, what do I have to do? Any internal DNS records I have to add to make sure autodiscover resolves to Office 365?
I have the following External DNS records set up successfully - should internal DNS mirror any of these?
CNAME records
Host name
Points to address or value
TTL
msoid
clientconfig.microsoftonline-p.net
3600
sip
sipdir.online.lync.com
3600
lyncdiscover
webdir.online.lync.com
3600
SRV records
Service
Protocol
Port
Weight
Priority
Name
Target
TTL
_sip
_tls
443
1
100
sipdir.online.lync.com
3600
_sipfederationtls
_tcp
5061
1
100
sipfed.online.lync.com
3600
Thanks!

Hi cllpd23,
Based on my knowledge, in a hybrid environment, the External DNS records should not be changed to use the Lync Online records.
You should recover your External DNS records settings and only add the SRV record
“_sipfederationtls._tcp.domain.com 5061 sip.domain.com”.
In internal DNS server, you should add the SRV records “_sipfederationtls._tcp.domain.com 5061 sip.domain.com” and ”_sip._tls.domain.com 443 sip.domain.com”,
and also should point to the on-premises Access Proxy.
The related articles for your reference.
http://technet.microsoft.com/en-us/library/jj205403.aspx
http://technet.microsoft.com/en-us/library/gg412787.aspx
http://support.microsoft.com/kb/2757450
Best regards,
Eric

Third party addons on Lync Online

Hello,
Is it possible to install addons from Microsoft partners onto a Lync online plan?
Thanks.

Yes, you can but that's depend on Add-ons
For example below link show third party tool integrate with Lync online
https://www.colima.de/en
Also you can refer below link
http://community.office365.com/en-us/forums/158/t/224957.aspx
http://technet.microsoft.com/en-us/magazine/jj203573.aspx
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer"

Need information for federation with lync online

We have an online lync account and one lync on premises account. We are trying to federate the two domains to enable chat and presence sharing between the two.
Online Lync client is [email protected] and lync on premises client is [email protected] We have updated the SRV records for ggnucfederation.com as follows to enable federation with lync online.
_sipfederationtls._tcp.ggnucfederation.com --> sip.xmppspark.in
An A record for sip.xmppspark.in has also been added in the DNS to point to lync edge server. However we notice that, when we add
[email protected] from lync online, then no TLS handshake message is received at Lync edge server.
Interestingly, if we modify the SRV record to
_sipfederationtls._tcp.ggnucfederation.com --> sip.ggnucfederation.com
and correspondingly create A record for sip.ggnucfederation.com, then TLS handshake is initiated and done.
What could we have possibly missed that is causing problem in the first case? Is it necessary to create the SRV record of type sip.<domainname>?
As per my understanding, lync online should query the srv record to get the target machine for the sipfederationtls and accordingly initiate tls handshake with the host name specified in the srv record. Is there anything more to this?

Not sure what you mean bu "Any other SRV record" above. The bottom line is that, On Prem deployment have an SRV (_sipfederationtls) record that resolve in to sip.domain.com (Access edge FQDN which is a A record) and Lync online deployment should
also have a SRV record (_sipfederationtls) that resolve in to sip.domain.com (CNAME Record) which points to sipfed.online.lync.com (A record which ger created automatically)
http://thamaraw.com
Thanks Thamara for your replies!
By 'any other SRV record' i meant, that I wish to make the srv record (_sipfederationtls._tcp.ggnucfederation.com) point to sip.xmppspark.in. The reason for this is that our certificates are by this CNAME i.e. sip.xmppspark.in. So there is any way I could
achieve that?
Interestingly, does this restriction only applies to lync 2013 and office 365? I mean, I was going through some other forums, for lync 2010, where I found that people were using access edge fqdn as the sip srv record which was not necessarily sip.domain.com.

Getting user presence availability from Lync Online

Hello.
Suppose we have an organization where all users have a Lync account, and the organization uses Lync Online (i.e. not an on-premise server).
We would like to retrieve the presence availability (online, busy, etc.) of any specific user (to display on an intranet user profile page) without actually being logged on with a Lync client.
Is there any way to do this through for instance PowerShell or any other mechanism/API in Office 365? Would it be possible to set up a provider of sorts from which the presence availability could be requested?
P.S. I am posting the question here, because I cannot find a dedicated Lync Online forum here.
Cheers,
Lasse Jensen
Oxygen Software

This is currently not possible with Office365. The only supported SDK for interacting with O365 is the Lync client SDK. I believe it is on the road map to enable UCWA access at some point in the future (no promises here).

Lync Enterprise Coexist with Lync Online

hi all,
wanna ask about Lync On-Premise with Lync Online.
I want to deploy one Lync standart Edition in my branch company but in my HQ have Lync Online 365.
the scenario is like this.
- user in HQ have thier account in Office 365
- I have created Lync Server 2010 in my branch company, but before that I try to federated the Active Directory on-premise with Office 365 using ADFS
I wanna know that, could user in office 365 login to m lync on-premise ?
It is possible to coexist between lync on-premise with lync online ?
Thanks,
Rudi

Post is over a year old so you are likely all set but I will post the answer here in case anyone else can benefit.
The reason the same SIP domain cannot be used for both on-prem and O365 is due to DNS. Various DNS / Resource records are needed which point clients to the Lync services' by way of the SIP domain. This can only point to one place, not two places. So, if
your user is [email protected] for the sip domain, the client will look for resource records for contoso.com that relate to Lync and direct traffic to either Lync online or an on-prem Lync server depending on where your
records point.
What you might have to consider (Or already did based on the age of your post) is to implement a coexistence model using Federation and Dirsync. Lots of time and resources involved here but will allow you to operate in both online and local environments.
Hope this helps you or others. I am now in the middle of planning my own migration strategy and this is what I am learning.

Not able view full name of external business partner in Lync online meeting.

Hi
I am not able view full name of external business partner in Lync online meeting.it is showing only First Letter and position title.
example( D...Global Team Lead)
It is difficult to find the names please help me, what will be the problem.
Thanks...

Hi,
Did the issue happen for one partner or for multiple partners?
Did the issue happen for single online meeting with external business partner or for multiple online meetings?
Please update to the latest version for Lync server and Lync client and then test again.
In my Lync environment, on a Lync online meeting which included external federation users, I can see the full name of them.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Skype connectivity with lync online plan1

hi ,recently I purchased lync online plan1 to enable skype connectivity with lync but not able to add any contact from lync client as I am using lync 2010 client at windows pc and lync 2011 client at mac PC
and I already enabled external communication setting for public messenger like skype from lync admin center(office365 based).

Hi skype user,
As Edwin mentioned, you could try to update your client to the latest version.
For Windows, you could install the Lync 2013 Basic.
http://www.microsoft.com/en-us/download/details.aspx?id=35451
For Mac OS , you could install the latest update “October 2014 update for Lync for Mac 2011 14.0.10”
http://www.microsoft.com/en-us/download/details.aspx?id=36517
If it still does not work, you could post the question on Office365 forum for assistance. Thank you for your understanding.
http://community.office365.com/en-us/f/166.aspx
Best regards,
Eric

When printing a Lync Online Meeting from Outlook 2010, it prints out xml code?

I have a couple of users that whenever they go to print out Lync 2010 Online Meetings from outlook 2010, it prints off a bunch of xml code and extra info (UCCCapabilities, UCInband, UCMeetingSetting, UCMeetingSent) all in XML.
Any ideas why it would be doing this, and only affecting a couple of users?
TAG

The following fix worked in our Exchange 2010, Lync 2010, environment.
Symptom
In Outlook, when users are printing (or print previewing) Lync
online meetings on shared calendars, an XML code is included in the printout.
Cause
When the shared calendar is opened, the folder is being
reported as read-only despite the user having read-write permissions. The Lync
add-in writes a property to the item (this succeeds) and then to the folder
(this fails) so then the code is not run that would mark the property as the
item as non-printable.
Possible Resolution
If the owner of the calendar creates an online meeting one time on their own calendar, this will
result in the property being created in the calendar folder. Then when a
delegate subsequently creates an online meeting on the calendar, the property
will already be on the folder, so the Lync add-in will not try to add it. This
avoids the error condition, and the property on the item will then be
successfully flagged as non-printable.
This worked for me. My user was a delegate for the managers mailbox. When she created an online Lync meeting on behalf of the manager, the meeting attendees would see the xml code in print preview as well as the printed document. The simple fix, as described
above, was just to access the managers Outlook profile from the managers computer, and create and send out an online Lync meeting (to one or more recipients, shouldn't matter). That's it. Now when the delegate goes to create any new online Lync meeting on
behalf of the manager, the visible code is no longer present. This works, as the description above says, because "the property will already be on the folder (after the manager creates an online Lync meeting on their own calendar), so the Lync add-in will
not try to add it. This avoids the error condition."

How To Create Lync Online Meeting Using EWS

Does anyone know how to create a Lync Online Meeting Using EWS (Exchange Web Service API). The exchange version I'm using is 2010 SP2.
I'm able to successfully create a regular meeting/appointment using EWS and now I'm trying to create a lync online meeting using EWS which will incorporate the lync online meeting URL in the invite that gets send out to attendees.
I'm using C#. I have try setting the Appoinment IsOnlineMeeting property to true but I'm not seeing any changes it is having. I see that the Appointment object also has a JoinOnlineMeetingUrl property which I have tried to use but I got an exception because
my exchange version is 2010 and it requires the 2013 version.
I've been researching this for a couple of days now and I've yet to find a solution for it. Any help would be appreciated.
Thanks,

Hi.
I see that you have the same problem. I'm trying to create an online meeting with EWS (or UCMA 3.0?) without results. Have you resolved? Can you post your code?
Thanks in advance.

Bulk enable Lync Online for users already synced to Office 365 E1

We already have 8000 users on Office 365 using E1 Exchange Online. We also have a handful who are using E3 with all services. How do I create a powershell script that will enable all users for Lync Online in addition to what ever licenses and services
they are currently using?

Hi Chudly，
For the office365 issue, I also recommend you can post in dedicated forum for more efficient support:
http://community.office365.com/en-us/f/166.aspx
If you want to modify the powershell script, please post the current script and the issue, we will notice and continue to follow up.
If there is anything else regarding this issue, please feel free to post back.
If you have any feedback on our support, please click here.
Best Regards,
Anna Wang
TechNet Community Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Is set-csclientpolicy not available for Lync Online (Office 365) ?

Is set-csclientpolicy not available as a cmdlet to administer Lync Online? we need to set the DisableCalendarPresence setting for our organization.

If it's helpful, here's a listing of Lync Online cmdlets:
http://technet.microsoft.com/en-us/library/jj994021.aspx
As Richard noted, it's a very small subset of Lync 2013 on premises commands and set-csclientpolicy isn't one of the ones listed.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications

Lync Online Voicemail

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