Lync Phone Edition - Registrar FQDN cannot be found

Hi,
I have finally got Lync phone edition devices into a separate VLAN. All working ok, except when logging in they pause for about 5-10 seconds with error "Registrar FQDN cannot be found". They then sign in and work perfectly. Option
120 is setup on DHCP and was working fine when they were in the same VLAN as the server. I am using an IP Helper to allow the phones to get their DHCP settings for our DHCP server.
Our Lync Servers (FE and Edge Internal interface) are in VLAN 10 with subnet 192.168.10.0/24.
Our DHCP is yet to be moved into our server VLAN and is currently in VLAN 0 10.81.108.0/22.
Our Lync Phone devices are in VLAN 20 192.168.20.0/24.
When I run DHCPUtil.exe -emulateclient on another computer in the 10.81.108.0/22 subnet, I get the following result:
Result: Success
DHCP Server : 10.81.108.11
SIP Server FQDN :
Certificate Provisioning Service URL :
https://SR-LC-01.OPG.INTERNAL:443/CertProv/CertProvisioningService.svc
It doesn't appear to be receiving the option 120 information from our DHCP server. But this is setup as follows:
The other DHCP options required for the phones are being pulled down successfully, but this one appears to be failing. Please help!
Many Thanks,
Andrew

I have had a similar issue in the past and it turned out to be the IP Helper, managed to narrow it down by running DHCPUtil in the same VLAN as the phones. Then tried a phone in the same VLAN as the servers. That isolated it for me before.
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Similar Messages

Lync phone edition does not try to sign in after the front end server restarts

A restart of the frontend server. None of our Lync Phone Edition CX600 and CX3000 phones will sign back in. If you hit the cancel button and click it will work. This was fixed in a previous CU update but seems to be back again. CX version 4.0.7577.4451.
Any ideas to try. Cant always restart our switches.

Hi,
Please install the update KB3014910 in the link below:
http://support.microsoft.com/en-hk/kb/3014910
The Update resolves the issue: Lync Phone Edition cannot automatically sign in when the primary front-end server that you register is shut down.
If the issue persists, please also try to reset the IP phone and test again.
Best Regards,
Eason Huang
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Eason Huang
TechNet Community Support

CX Lync Phone Edition defaults to ringtone 5 at Sign in

Hello,
I posted this on the Polycom forum initially but they pointed me over to this forum so I'm hoping somebody can help with the following scenario.
When signing onto a CX600 Lync Phone Edition phone during 'Desk Phone Setup' I select a different ringtone (ringtone 4) than the default (ringtone 5). When I sign out and back in again it doesn't remember the previously selected ringtone and goes back
to the default.
Is this expected behaviour or should it remember the previously configured ringtone? It remembers the previously set Time Zone, Date Format and Time Format but not the ringtone.
The handsets are running with the January 2014 update for Lync Phone Edition on Lync 2013.
Any assistance would be very much appreciated

Hi Mike,
This appears to be expected behaviour for Lync Phone Edition devices. I can repeat your experience at will on an Aastra 6725ip LPE device. All other settings appear to be retained on sign out / in with the exception of the ringtone which as you eluded to
defaults back to ring tone 5.
I have tested this in both USB tethered and non-tethered scenarios - same behaviour each time.
I have an HP here with LPE also, but I suspect the behaviour will be identical to the Polycom and Aastra devices.
Kind regards
Ben

Lync Phone Edition and wpad.dat - using proxy for firmware updates

Our Lync Phone Edition devices seem determined to use our proxy server for firmware updates, even though the server is directly accessible.
Has anyone else experienced this? Is there a workaround?
The phones are learning of the wpad.dat file via DHCP 252. The wpad file has several rules that should be causing a bypass but none is taking effect. The proxy is dropping the traffic because it doesn't match a rule.
0:59:53.632.540 : [CPU 0] Raw data 208 (wchar), UCD_LOG_INFO: 08/04/2014|10:17:13 UCDAPI: PerformImageUpdateThread started with lpThreadParm(0x1938c00)
0:59:53.688.396 : [CPU 0] Raw data 1246 (wchar), UCD_LOG_INFO: 08/04/2014|10:17:13 UCDAPI: XMLRequest To OCS = <Request><DeviceType>UCPhone</DeviceType><MacAddress>00-04-F2-9E-8F-F4</MacAddress><SerialNumber>0004f29e8ff4</SerialNumber><IP>10.124.1.41</IP><UserID>[email protected]</UserID><NumOf 0:59:53.688.638 : [CPU 0] Raw data 174 (wchar), UCD_LOG_VERBOSE: 08/04/2014|10:17:13 UCDAPI: UCDHTTPTransport::CloseConnections called
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--:--:--.---.--- : [CPU 0] ====================== Data loss counter: 0 bytes lost ======================
0:59:53.983.597 : [CPU 0] Raw data 174 (wchar), UCD_LOG_VERBOSE: 08/04/2014|10:17:13 UCDAPI: UCDHTTPTransport::CloseConnections called
0:59:53.985.010 : [CPU 0] Raw data 1494 (wchar), UCD_LOG_INFO: 08/04/2014|10:17:13 UCDAPI: OCS Response = <?xml version="1.0" ?><Response><NumOfFiles>1</NumOfFiles><CurrentTime>2014-08-04T13:17:13</CurrentTime><Update><FileName>CPE.nbt</FileName>
<SignatureFileName>CPE.cat</SignatureFileName>
<DescriptFi 0:59:53.991.169 : [CPU 0] Raw data 170 (wchar), UCD_LOG_INFO: 08/04/2014|10:17:13 UCDAPI: SetLanguageList called with langlist (ENU)
0:59:53.996.727 : [CPU 0] Raw data 1394 (wchar), UCD_LOG_INFO: 08/04/2014|10:17:13 UCDAPI: Selected download string =
FileName = CPE.nbt
SigFile = CPE.cat
BaseURL = http://xyz-lyncfe-02.xyz.net/RequestHandler/Files/UCPhone/POLYCOM/CX600/Rev-5/ENU/4.0.7577.4444/CPE
RelURL = /RequestHandler/Fil 0:59:54.002.158 : [CPU 0] Raw data 146 (wchar), UCD_LOG_INFO: 08/04/2014|10:17:13 UCDAPI: CallDiskCleanUpCallback called
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I do not have those options set in DHCP because we do not use these as PIN-authenticated phones. The phone is registering fine and is learning the correct URL:
BaseURL = http://xyz-lyncfe-02.xyz.net/RequestHandler/Files/UCPhone/POLYCOM/CX600/Rev-5/ENU/4.0.7577.4444/CPE
Are you saying that the phone will bypass the proxy if it learns the server name via DHCP but it will use the proxy (and ignore the local names list in wpad.dat) if it learns the name via DNS-based discovery and SIP registration?

Lync Phone Edition - extension normalization search

Hi Guys,
Here is what I got going on:
Lync Enterprise Voice Standard Edition - single frontend - single edge.
Lync User LineURI = tel:+1222333xxxx;ext=xxxx
Active directory user telephone number = +1222333xxxx
Lync dialplan normalization rule - Internal Extension - ^(47\d{2})$ --> +1222333$1
This setup allows all call flow to work spectacularly well. Except... when a user dials the 4 digit extension on the lync phone edition (polycom cx600) the translation rule kicks in and changes it to E.164. Example: user dials 4784 and it normalizes
the number to +12223334784. This again works great except it never associates the translated number to a lync user account. so no presence, no contact card with other numbers, etc.
Additional information: Lync client (2013 and Skype for business) - when i input 4784 into the "find someone or dial number" field, it will normalize the number and show 2 contacts. 1. the first contact it shows is the same as lync
phone edition, only the normalized number. 2. the second contact is the lync user with presence and additional numbers, etc.
So my question is this: What settings above should be adjusted in order for a 4 digit extension to be associated with the user in all searches?
I thought that if i normalized the extension to the AD telephone attribute it would search and find the correct contact but it seems that is not the case.
What settings from above should i adjust to make extension dialing seamless for my users.
Thank you for reading this long post. I look forward to your insights!
-Brandon

Hi Brandon,
Here’re some suggestions for your reference.
1. It’s recommend to install the latest update of the Lync Phone Edition for your device.
2. Have you tried to sign in by connecting the device to your computer by using a USB cable ?
3. Try to configure the value of client policy parameter AddressBookAvailability to WebSearchOnly.
Best regards,
Eric
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Connect Biam TesiraFORTÉ DSP to Lync Phone Edition as Aux

We're looking for a way to connect in-room audio from a Biamp
TesiraFORTÉ to a Lync Phone Edition handset.
The goal is to have the room audio connected via the LPE device to our Lync system. We could connect the DSP to an SBC and route the calls back to Lync, but that would keep users from having the
one-click meeting join and
directory phone lookups
It would also mean I would have to duplicate our dial plans in either the SBC or the DSP so that a four-digit extension becomes an E.164 number.
Any device suggestions (LPE phones with a USB audio aux port) or past successes with other configurations?

Could you please provide more details?
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Lync Phone Edition coexistance with lync 2010 and 2013

Hi Everyone
I am currently planning a coexistent network between Lync 2010 and 2013 as I need to get 2013 out urgently. My question is around the Lync phone edition and how to get the phone to find the front end to register the phone to depending on which lync
pool the user is configured to use. Right now all phones are configured with DHCP and are configured to use the 2010 front end server to get its cert provisioned. I also use the HP 4110 and 4120 phones in the office.
How should I configure DHCP so that I do not cut my user off if they are moved the 2013 pool?
Many Thanks
Joe
Joe

Hi,
Check this old Thread
https://social.technet.microsoft.com/Forums/office/en-US/fca0b7be-124e-4480-ba2f-19ca4eebbd53/phone-edition-aries-polycom-cx600-coexistence-lync-2010-and-2013?forum=lyncvoice
http://unifiedme.co.uk/2013/09/lync-2010-2013-migration-lync-phone-edition-devices/
Whenever you see a helpful reply, click on Vote As Helpful & click on Mark As Answer if a post answers your question.

Lync Phone Edition can't retrieve autodiscover.xml

Our Aastra and LG-Nortel Lync phones can't connect to EWS. Digging around in the clg2 logfile from the Aastra, I found that this is because it can't download autodiscover.xml.
The autodiscover url is found through the SRV record:
INFO :: NAutoDiscover::DnsAutodiscoverTask::PopulateAutodiscoverUrlsFromDnsSrv: DNS SRV for email domain, mysipdomain.nl, SRV record, _autodiscover._tcp.sipdomain.nl, succeeded.
INFO :: NAutoDiscover::DnsAutodiscoverTask::PopulateAutodiscoverUrlsFromDnsSrv: SRV record found for record, _autodiscover._tcp.sipdomain.nl, value, autodiscover.mydomain.nl.
INFO :: NAutoDiscover::DnsAutodiscoverTask::TryAutodiscoverUrls: Trying url, https://autodiscover.mydomain.nl/autodiscover/autodiscover.xml
But after this, for some reason, the process throws an error saying that the server is not trusted, resulting in the phone not being able to connect to EWS:
INFO :: DoesDomainMatchServer: DoesDomainMatchServer-no match(sipdomain.nl, autodiscover.mydomain.nl)
INFO :: DoesDomainMatchServer: DoesDomainMatchServer-no match(outlook.com, autodiscover.mydomain.nl)
INFO :: DoesDomainMatchServer: DoesDomainMatchServer-no match(lync.com, autodiscover.mydomain.nl)INFO :: DoesDomainMatchServer: DoesDomainMatchServer, ret=1, (mydomain.nl, autodiscover.mydomain.nl)
INFO :: NAutoDiscover::DnsAutodiscoverTask::TryAutodiscoverUrls: Server is autodiscover.mydomain.nl not trusted, hr=0x0.
WARN :: NAutoDiscover::DnsAutodiscoverTask::PerformAutodiscovery: DNS autodiscover failed
ERROR :: NAutoDiscover::AutodiscoverTaskBase::OnExecution: Autodiscovery failed. hr=0x80004005.
Resulting in the phone not being able to connect to EWS. As far as I know the certificate is not the issue, because this would generate a specific error starting with "NAutoDiscover::DnsAutodiscoverTask::TryAutodiscoverUrls: Exception with this
url"
What could be the reason for the server not being trusted?

I have that line in my log too, and I've changed my autodiscover URL to use an FQDN from the AD domain, but autodiscover is still not being trusted.
UCD_LOG_INFO: 01/29/2014|12:53:24 Aries: 01/29/2014|12:53:24.659 5530002:51E0026 INFO :: NAutoDiscover::DnsAutodiscoverTask::PopulateAutodiscoverUrlsFromDnsSrv: DNS SRV for email domain, xyztr.com, SRV record, _autodiscover._tcp.xyztr.com, suc 55 43 44 5F 4C 4F 47 5F 49 4E 46 4F 3A 20 30 31 2F 32 39 2F 32 30 31 34 7C 31 32 3A 35 33 3A 32 34 20 41 72 69 65 73 3A 20 30 31 2F 32 39 2F 32 30 31 34 7C 31 32 3A 35 33 3A 32 34 2E 36 35 39 20 35 35 33 30 30 30 32 3A 35 31 45 30 30 32 36 20 49 4E 46 4F 20 20 3A 3A 20 4E 41 75 74 6F 44 69 73 63 6F 76 65 72 3A 3A 44 6E 73 41 75 74 6F 64 69 73 63 6F 76 65 72 54 61 73 6B 3A 3A 50 6F 70 75 6C 61 74 65 41 75 74 6F 64 69 73 63 6F 76 65 72 55 72 6C 73 46 72 6F 6D 44 6E 73 53 72 76 3A 20 44 4E 53 20 53 52 56 20 66 6F 72 20 65 6D 61 69 6C 20 64 6F 6D 61 69 6E 2C 20 6D 6F 6E 74 70 65 6C 69 65 72 74 72 2E 63 6F 6D 2C 20 53 52 56 20 72 65 63 6F 72 64 2C 20 5F 61 75 74 6F 64 69 73 63 6F 76 65 72 2E 5F 74 63 70 2E 6D 6F 6E 74 70 65 6C 69 65 72 74 72 2E 63 6F 6D 2C 20 73 75 63 63 65
UCD_LOG_INFO: 01/29/2014|12:53:24 Aries: 01/29/2014|12:53:24.659 5530002:51E0026 INFO :: NAutoDiscover::DnsAutodiscoverTask::PopulateAutodiscoverUrlsFromDnsSrv: SRV record found for record, _autodiscover._tcp.xyztr.com, value, autodiscover.xyz 55 43 44 5F 4C 4F 47 5F 49 4E 46 4F 3A 20 30 31 2F 32 39 2F 32 30 31 34 7C 31 32 3A 35 33 3A 32 34 20 41 72 69 65 73 3A 20 30 31 2F 32 39 2F 32 30 31 34 7C 31 32 3A 35 33 3A 32 34 2E 36 35 39 20 35 35 33 30 30 30 32 3A 35 31 45 30 30 32 36 20 49 4E 46 4F 20 20 3A 3A 20 4E 41 75 74 6F 44 69 73 63 6F 76 65 72 3A 3A 44 6E 73 41 75 74 6F 64 69 73 63 6F 76 65 72 54 61 73 6B 3A 3A 50 6F 70 75 6C 61 74 65 41 75 74 6F 64 69 73 63 6F 76 65 72 55 72 6C 73 46 72 6F 6D 44 6E 73 53 72 76 3A 20 53 52 56 20 72 65 63 6F 72 64 20 66 6F 75 6E 64 20 66 6F 72 20 72 65 63 6F 72 64 2C 20 5F 61 75 74 6F 64 69 73 63 6F 76 65 72 2E 5F 74 63 70 2E 6D 6F 6E 74 70 65 6C 69 65 72 74 72 2E 63 6F 6D 2C 20 76 61 6C 75 65 2C 20 61 75 74 6F 64 69 73 63 6F 76 65 72 2E 6D 6F 6E 74 70 65 6C 69 65 72 72 65
UCD_LOG_INFO: 01/29/2014|12:53:24 Aries: 01/29/2014|12:53:24.660 5530002:51E0026 INFO :: NAutoDiscover::DnsAutodiscoverTask::TryAutodiscoverUrls: Trying url, https://autodiscover.xyzre.net/autodiscover/autodiscover.xml
UCD_LOG_INFO: 01/29/2014|12:53:24 Aries: 01/29/2014|12:53:24.661 5530002:51E0026 INFO :: DoesDomainMatchServer: DoesDomainMatchServer, ret=0, (xyztr.com, autodiscover.xyzre.net)
UCD_LOG_INFO: 01/29/2014|12:53:24 Aries: 01/29/2014|12:53:24.661 5530002:51E0026 INFO :: DoesDomainMatchServer: DoesDomainMatchServer-no match(outlook.com, autodiscover.xyzre.net)
UCD_LOG_INFO: 01/29/2014|12:53:24 Aries: 01/29/2014|12:53:24.662 5530002:51E0026 INFO :: DoesDomainMatchServer: DoesDomainMatchServer-no match(lync.com, autodiscover.xyzre.net)
UCD_LOG_INFO: 01/29/2014|12:53:24 Aries: 01/29/2014|12:53:24.662 5530002:51E0026 INFO :: DoesDomainMatchServer: DoesDomainMatchServer, ret=1, (xyzre.net, autodiscover.xyzre.net)
UCD_LOG_INFO: 01/29/2014|12:53:24 Aries: 01/29/2014|12:53:24.662 5530002:51E0026 INFO :: NAutoDiscover::DnsAutodiscoverTask::TryAutodiscoverUrls: Server is autodiscover.xyzre.net not trusted, hr=0x0.
UCD_LOG_WARN: 01/29/2014|12:53:24 Aries: 01/29/2014|12:53:24.665 5530002:51E0026 WARN :: NAutoDiscover::DnsAutodiscoverTask::PerformAutodiscovery: DNS autodiscover failed
UCD_LOG_ERROR: 01/29/2014|12:53:24 Aries: 01/29/2014|12:53:24.666 5530002:51E0026 ERROR :: NAutoDiscover::AutodiscoverTaskBase::OnExecution: Autodiscovery failed. hr=0x80004005.
Does anybody know what the return codes for DoesDomainMatchServer() mean? Should I be getting a 1 for this?

Random Lync Phone Edition Disconnections - Sometimes does not sign back in

We recently had a user who reported that his Lync Phone (Polycom CX600) was signed out when he came in first thing in the morning and it was sitting at a sign-in error page. The phone then was having problems signing in. We had to factory reset
the phone is order for it to get reconnected.
After the user complained once again about a week later that he found he phone signed out, I had the local tech take a look at the phone. She tells me it was then signed in. Now i'm baffled. The phone was signed out earlier but then decided
to sign itself back in and was working just fine. One thing else to note, we replaced the phone with a brand new one and still had the same issues.
I checked the DBAnalyze logs with snooper and found several errors that concerned me. Here is one of the errors I found:
Error Time
: 4/15/2013 10:46:19 PM
Call Id
: abcdef
From Tag
: def
To Tag
: abc
Error Code
: 0
Ms-diagnostic Id
: 52074
Request Type
: SIGNIN
Content Type
: application/xml
Error Diagnostic Header
: 52074;reason="Abnormal signout";source="";domain=""; peerServer=""; DiagCode="0"; HRESULT="0x80ee0088"; SignOutTime="2013-04-15T22-45-14Z"; SignInTime="2013-04-15T22-46-18Z"
Client version
: CPE/4.0.7577.4372 OC
Phone/4.0.7577.4372 (Microsoft
LyncPhoneEdition)
From User
: [email protected]
To User
: [email protected]
The part that concerns me is the "ABNORMAL SIGNOUT" message. I found that this is happening to quite a few users around the company and quite frequently. Has anyone else seen this issue before and if so, any clue as to what an abnormal
signout is? Upper-management would like an explanation and i'm not quite sure how to explain it.
Any thoughts?
John K. Boslooper Unified Communication Engineer

Thanks for responding Lisa.
I don't see the exact events described in the KB Article that you sent but I do see some similar schannel errors that are not descript at all.
Log Name:      System
Source:        Schannel
Date:          4/19/2013 9:03:09 AM
Event ID:      36888
Task Category: None
Level:         Error
Keywords:
User:          SYSTEM
Computer:      xxx.xxx.local
Description:
The following fatal alert was generated: 10. The internal error state is 1203.
Our certificates are provided by a 3rd party provider.
I just had a user next to me a few minutes ago say that his phone disconnected and reconnected itself randomly. I looked at the snooper logs and found an "ABNORMAL SIGNOUT" message for his account.
I'm looking at a network hiccup or PoE issues right now, unless someone else has any other ideas?
John K. Boslooper Unified Communication Engineer

Lync Phone Edition Option 006 DNS - Multiple DNS addresses

Hi Guys,
I have a question which I have been asked, but been unable to find the answer to.
Under DHCP configuration option 006 (DNS Servers), we specify two different IP addresses;
However on the phone under system information, it only shows the first address:
Does anyone know if the phone actually takes notice of the second IP address ?
I have used the send logs function and checked over them on the front-end, but no DNS addresses are mentioned at all (I was hoping it might show both, even though the sysinfo doesn't).
My colleague would like to know whether in the event of the first DNS server being unavailable, would the second server specified in DHCP option 006 be used by the Lync phone ?
Thanks

All articles including Jeff's http://blog.schertz.name/2010/12/configuring-lync-server-for-phone-edition-devices/
show only one DNS server However from what I understand If DNS fails it will fall back to Wins if configured
The best solution in the that case would be to update option 006 in case of DNS failure
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer" Regards Edwin Anthony Joseph

HP 4120 Lync Phone Edition - Ringer Volume Level Can Not be controlled when a second call comes in for a workflow

Here is the scenario we are experiencing with our HP 4120 Lync phones running the latest available firmware (4.0.7577.4455)
1) A User has an HP 4120 phone and is a member of a workflow/response group which is setup with attendant routing method.
2) The ringer volume is set to the minimum level by the user
3) When a single call comes in to this user, the ringer volume level works as expected
4) When two calls come in at the same time to this users phone, the ringer volume set by the user is ignored and the ringer plays at Maximum volume.
This is causing disruptions to our office environment as we are unable to reliably control the volume levels of the ringers.
There does not appear to be anything more in the settings/menus of the phones themselves. I am thinking this may be an issue with the firmware, but if anyone else has any suggestions, they would be appreciated.
Thanks!!

Hi,
Did the issue also happen before update to the latest firmware?
Did the issue only happen for Response Group call or also happen for basic calls?
If the issue only happen after updating to the latest firmware, it can be the issue of the firmware.
As there is call delay for Lync IP Phone to be a agent of the Response Group. So you can try to use Lync desktop to instead for better performance.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

My IPhone6 will not connect as a device to any mac or pc. Im trying to sync my phone, but the device cannot be found. Can someone please help?

Phone: IPhone 6
Version: 8.3
Carrier: verizon
Model: MG5Y2LL/A
I need help in figuring out why the phone will not appear as a device on any Mac computer.
Is it because of the fire vault? Recently I have been having issues with the fire vault.
Should i re-istall itunes?
Please help.

See this support document for some assistance. If you don't see your connected device in iTunes for Mac - Apple Support

Transfer to voicemail on Lync phone workarounds?

Since transfer to voicemail isn't an option on Lync Phone Edition, what workarounds have people found?
I've played a bit with an automated attendant, where consult before transfer, call the attendant, punch in the extention but the call restarts when the transfer is complete.
Is there a qualified phone out there that does not run Lync Phone Edition that could give us this option?
Has anyone built an MSPL script that can help?

Here are some
Snom documents for your reference:
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information
found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Kent Huang
TechNet Community Support

Phone edition Aries Polycom CX600 coexistence - Lync 2010 and 2013

Hi all,
Currently busy with a Lync 2010 > 2013 migration where Aries Lync phones like Polycom CX 600 (using a blend of USB tethering, PIN authentication as well as common area phones) are involved. Phones have a blend of different CU releases ranging from .4066
(CU5) to .4451 (CU14)
User migration must be done in stages. That’s presenting a challenge in that Lync 2010 and 2013 must coexist for some time, yet providing seamless support for Lync phones.
The normal migration scenario will be based on a site-by-site migration: users are moved from 2010 to 2013, DHCP options for that site are changed to provide relevant Lync phones the new Lync 2013 pool parameters. HOWEVER, there is a considerable number
of users travelling across sites, and it’s likely occurrence that a user still on 2010 would travel to a site migrated to 2013 (including phones). And the other way round can also occur.
Based on this, my questions are:
1) Can a Lync 2010 user sign-in (USB tethering) on a phone if DHCP is providing options for Lync 2013?
2) Can a Lync 2010 user sign-in (PIN auth) on a phone if DHCP is providing options for Lync 2013?
3) Can a Lync 2013 user sign-in (USB tethering) on a phone if DHCP is providing options for Lync 2010?
4) Can a Lync 2013 user sign-in (PIN auth) on a phone if DHCP is providing options for Lync 2010?
Also, is there any dependancy on a specific CU version for the sign-in process to succeed? Note all discovery records are strict domain matching compliant.
I was hoping LPE would feature a redirect mechanism like with desktop client but based on the very little specific literature available, that does not seem the case. Any advice would be very welcome.
thanks all.
Alessio Giombini | Microsoft Solutions Architect | Twitter: @AlessioGiombini
Lync 2013 Detailed Design Calculator: try it at http://goo.gl/jU1hZR

Hi,
You can refer to the following link of “Lync 2010 – 2013 Migration: Lync phone edition devices”:
http://unifiedme.co.uk/2013/09/lync-2010-2013-migration-lync-phone-edition-devices/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there.
Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Lync phone device sign in failed

Hi. I have an environment of Lync 2010.
Front End Pool - 1 server
Director pool - 2 servers
AV pool - 2 servers
My DNS system is split brain. Local domain company.net, external domain company.com
DNS pinpoint zones:
lyncpool01.company.net pointed to Lync FE server IP address
_sipinternaltls._tcp.company.com SRV 0 0 5061 pointed to sip.company.com
sip.company.com pointed to Lync FE server IP address.
dialin.company.com pointed to Lync FE server IP address
meet.company.com pointed to Lync FE server IP address
ucupdates-r2.company.com pointed to Lync FE server IP address
_ntp._udp.company.com SRV 0 0 123 pointed to my DC (WIN2K8R2)
=================================================
DHCP options
I tried to point option 120 and 43 to FE and Director pool, but no result.
All 6 options of DHCP successfully deployed:
==============================================================================
The result of Test-CsPhoneBootStrap
VERBOSE: Target server fqdn AND web service URL provided by user.
'STActivity' activity started.
Trying to download a certificate chain from web service.
Web Service url :
http://lyncpool01.company.net/CertProv/CertProvisioningService.svc
Certificate chain downloaded successfully.
'STActivity' activity completed in '0,0185095' secs.
'STActivity' activity started.
Trying to get web ticket.
Web Service url :
https://lyncpool01.company.net:443/WebTicket/WebTicketService.svc
Using PIN auth with Phone\Ext : 1010 Pin : 180291
GetWebTicketActivity completed.
'STActivity' activity completed in '0,1102579' secs.
'STActivity' activity started.
Starting ResolveUser activity using Web Ticket.
Web Service url :
https://lyncpool01.company.net:443/CertProv/CertProvisioningService.svc
Found user : sip:[email protected]
Setting sip uri 'sip:[email protected]' back to parent workflow.
ResolveUser activity completed.
'STActivity' activity completed in '0,0988848' secs.
'STActivity' activity started.
Trying to get web ticket.
Web Service url :
https://lyncpool01.copmany.net:443/WebTicket/WebTicketService.svc
Using PIN auth with Phone\Ext : 1010 Pin : 180291
GetWebTicketActivity completed.
'STActivity' activity completed in '0,1038949' secs.
'STActivity' activity started.
Trying to download a CS certificate for User :
[email protected] endpoint :
STEpid
Web Service url :
https://lyncpool01.company.net:443/CertProv/CertProvisioningService.svc
GetCSCertificate activity completed.
'STActivity' activity completed in '0,4309389' secs.
'Register' activity started.
Sending Registration request:
Target Fqdn      = lyncpool01.company.net
User Sip Address = sip:[email protected]
Registrar Port = No Port is provided..
Auth Type 'Certificate' is selected.
Registration Request hit against LC2K10EES.company.net
'Register' activity completed in '0,0913775' secs.
Starting cleanup...
cleanup successful.
'UnRegisterActivity' activity started.
'UnRegisterActivity' activity completed in '0,0049845' secs.
Workflow
'Microsoft.Rtc.SyntheticTransactions.Workflows.STPhoneBootstrapWorkflow',
succeded.
VERBOSE: Workflow Instance Id d80e2d02-5e25-47dd-9927-ec8809c19089, completed.
VERBOSE: Workflow Execution Time (sec): 0.9030903
===========================================================================
The result of Test-CsClientAuth
VERBOSE: Target web service url not provided. Will have to extract it from auth
challenge.
'STActivity' activity started.
Starting STS Uri Discovery...
Found sts-uri :
https://lyncpool01.company.net:443/CertProv/CertProvisioningService.svc.
STS Uri Discovery activity completed successfully.
'STActivity' activity completed in '0,0141103' secs.
'STActivity' activity started.
Trying to get web ticket.
Web Service url :
https://lyncpool01.company.net:443/WebTicket/WebTicketService.svc
Using NTLM\Kerb auth.
GetWebTicketActivity completed.
'STActivity' activity completed in '0,0556596' secs.
'STActivity' activity started.
Trying to download a CS certificate for User :
[email protected] endpoint :
STEpid
Web Service url :
https://lyncpool01.company.net:443/CertProv/CertProvisioningService.svc
GetCSCertificate activity completed.
'STActivity' activity completed in '0,5940291' secs.
'Register' activity started.
Sending Registration request:
Target Fqdn      = lyncpool01.company.net
User Sip Address = sip:[email protected]
Registrar Port = No Port is provided..
Auth Type 'Certificate' is selected.
Registration Request hit against LC2K10EES.company.net
'Register' activity completed in '0,0951852' secs.
'UnRegisterActivity' activity started.
'UnRegisterActivity' activity completed in '0,0046577' secs.
Starting cleanup...
cleanup successful.
Workflow 'Microsoft.Rtc.SyntheticTransactions.Workflows.STClientAuthWorkflow',
succeded.
VERBOSE: Workflow Instance Id 5419b6d7-ff06-4244-9dba-708d61978e88, completed.
VERBOSE: Workflow Execution Time (sec): 0.8020802
===========================================================
Configuration information of Lync 2010 Client
==============================================================================
The result of Get-CsWebServiceConfiguration
PS C:\Users\raliyev> Get-CsWebServiceConfiguration
Identity                             : Global
TrustedCACerts                       : {}
MaxGroupSizeToExpand                 : 100
EnableGroupExpansion                 : True
UseWindowsAuth                       : Negotiate
UseCertificateAuth                   : True
UsePinAuth                           : True
AllowAnonymousAccessToLWAConference : True
EnableCertChainDownload              : True
InferCertChainFromSSL                : True
CASigningKeyLength                   : 2048
MaxCSRKeySize                        : 16384
MinCSRKeySize                        : 1024
MaxValidityPeriodHours               : 8760
MinValidityPeriodHours               : 8
DefaultValidityPeriodHours           : 4320
MACResolverUrl                       :
SecondaryLocationSourceUrl           :
ShowJoinUsingLegacyClientLink        : True
ShowDownloadCommunicatorAttendeeLink : True
=====================================================
The result of Get-CsProxyConfiguration
Identity                           : Global
Realm                              : Microsoft.Rtc.Management.WritableConfig.Se
                                     ttings.SipProxy.UseDefault
MaxClientMessageBodySizeKb         : 128
MaxServerMessageBodySizeKb         : 5000
TreatAllClientsAsRemote            : False
OutgoingTlsCount                   : 4
DnsCacheRecordCount                : 30000
EnableWhiteSpaceKeepAlive          : True
UseKerberosForClientToProxyAuth    : False
UseNtlmForClientToProxyAuth        : True
DisableNtlmFor2010AndLaterClients : False
UseCertificateForClientToProxyAuth : True
AcceptClientCompression            : True
MaxClientCompressionCount          : 15000
AcceptServerCompression            : True
MaxServerCompressionCount          : 1024
RequestServerCompression           : True
===========================================================
Lync logging tool is not showing any usefull information.
I cheked for logs: CertProvisioning, S4, Sipstack and WebInfrastructure.
====================================================
Finally can't catch the problem.
RFT

OK, that is very telling as USB tethering has very few requirements and in most environments works rought out of the box.
Here the main things to check:
Is the Lync User's Telephony setting set to Enterprise Voice? This is a requirement to use Lync Phone Edition (the
Line URI does not need to be populated).
Time Server issues can also prevent sign-in. If a Time Server is not provided via DHCP or DNS SRV then the phone will fallback to connecting to
time.windows.com, so if the phone does not have Internet access or NTP traffic is blocked at a firewall, then this could be your problem as well.
Obvious, but worth pointing out: make sure the phone is connected to Ethernet and receiving a basic DHCP lease (IP, subnet, gateway, DNS, etc). USB tethering does not work unless the device is also connected to Ethernet.
Follow the steps in this article to at least get USB tethering working
http://blog.schertz.name/2010/12/externally-provisioning-lync-phone-edition-3
Then you can move on to PIN authentication:
http://blog.schertz.name/2010/12/configuring-lync-server-for-phone-edition-devices
Jeff Schertz | Microsoft Solutions Architect - Polycom | Lync MVP

Lync Phone Edition - Registrar FQDN cannot be found

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