Lync phone (Polycom CX600 / HP 4120) - can't sign in

Question

Hi,
We have Lync server 2010 deployed. 
I've prepared infrastructure for for Lync Phone edition by next steps:
Added options to DHCP:
PS C:\Program Files\Common Files\Microsoft Lync Server 2010> .\DHCPUtil.exe -emulateclient
Starting Discovery ...
Sending Packet (Size: 288, Network Adapter: 10.20.1.91, Attempt Type: Broadcast only)
--Begin Packet--
DHCP: INFORM (xid=AB7EB7A6)
DHCP: Op Code (op) = 1
DHCP: Hardware Type (htype) = 6
DHCP: Hops (hops) = 0
DHCP: Transaction ID (xid) = 2877208486
DHCP: Seconds (secs) = 0
DHCP: Flags (flags) = 0000
DHCP: Client IP Address (ciaddr) = 10.20.1.91
DHCP: Your IP Address (yiaddr) = 0.0.0.0
DHCP: Server IP Address (siaddr) = 0.0.0.0
DHCP: Relay IP Address (giaddr) = 0.0.0.0
DHCP: Client HW Address (chaddr) = 005056B85D34
DHCP: Server Host Name (sname) =
DHCP: Boot File Name (file) =
DHCP: Magic Cookie = 99.130.83.99
DHCP: Option Field
DHCP: DHCP MESSAGE TYPE( 53) = (Length: 1) DHCP INFORM
DHCP: Server Identifier( 54) = (Length: 0) 0.0.0.0
DHCP: Client Identifier( 61) = (Length: 7) ☺ (01005056B85D34)
DHCP: SIP Server( 120) = (Length: 0) enc:0 ()
DHCP: Host Name( 12) = (Length: 14) SRV-LYNC-FEP01
DHCP: Vendor Identifier( 60) = (Length: 12) MS-UC-Client
DHCP: Param Req List( 55) = (Length: 2) 120 43
DHCP: Vendor Info( 43) = (Length: 0) ()
DHCP: End of this option field
--End Packet--
Received Packet
Sender:10.20.1.100:67, Size:366
--Begin Packet--
DHCP: ACK (xid=AB7EB7A6)
DHCP: Op Code (op) = 1
DHCP: Hardware Type (htype) = 6
DHCP: Hops (hops) = 0
DHCP: Transaction ID (xid) = 2877208486
DHCP: Seconds (secs) = 0
DHCP: Flags (flags) = 0000
DHCP: Client IP Address (ciaddr) = 10.20.1.91
DHCP: Your IP Address (yiaddr) = 0.0.0.0
DHCP: Server IP Address (siaddr) = 0.0.0.0
DHCP: Relay IP Address (giaddr) = 0.0.0.0
DHCP: Client HW Address (chaddr) = 005056B85D34
DHCP: Server Host Name (sname) =
DHCP: Boot File Name (file) =
DHCP: Magic Cookie = 99.130.83.99
DHCP: Option Field
DHCP: DHCP MESSAGE TYPE( 53) = (Length: 1) DHCP ACK
DHCP: Server Identifier( 54) = (Length: 4) 10.20.1.100
DHCP: Client Identifier( 61) = (Length: 0) ()
DHCP: SIP Server( 120) = (Length: 24) enc:0 pool-main.scnsoft.com (0009706F6F6C2D6D61696E0773636E736F66740363
6F6D00)
DHCP: Host Name( 12) = (Length: 0)
DHCP: Vendor Identifier( 60) = (Length: 0)
DHCP: Param Req List( 55) = (Length: 0) 0 0
DHCP: Vendor Info( 43) = (Length: 88) ☺♀MS-UC-Client☻♣https♥§pool-main.scnsoft.com♦♥443♣%/CertProv/CertProvis
ioningService.svc (010C4D532D55432D436C69656E74020568747470730315706F6F6C2D6D61696E2E73636E736F66742E636F6D0403343433052
52F4365727450726F762F4365727450726F766973696F6E696E67536572766963652E737663)
DHCP: End of this option field
--End Packet--
Result: Success
DHCP Server : 10.20.1.100
SIP Server FQDN : pool-main.scnsoft.com
Certificate Provisioning Service URL : https://pool-main.scnsoft.com:443/CertProv/CertProvisioningService.svc
Also Test-CsPhoneBootstrap succeed.
Test-CsPhoneBootstrap -PhoneOrExt 7007 -PIN xxxxxxxx
TargetUri : https://pool-main.scnsoft.com:443/CertProv/CertProvisioningService.svc
TargetFqdn : pool-main.scnsoft.com
Result : Success
Latency : 00:00:02.0099177
Error :
Diagnosis :
But when i try to connect using USB - it just writing "Connecting to Lync Server"
If I try to use number and pin - I 've got message:
An account matching this phone number cannot be found.
Can some one give and advice how to solve this?

Answer 1

Hi,
Please add the parameters to run Test-CsPhoneBootstrap just like this:
Have you tried to run cmdlet Test-CsPhoneBootstrap -PhoneOrExt
8001 -PIN 12345
Please try to Validate Options 43 & 120 as described in Jeff's blog:
http://blog.schertz.name/2010/12/configuring-lync-server-for-phone-edition-devices/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information
found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
The issue maybe also related to DHCP. If you use Windows DHCP servers, please try to check if the status of Lync Server DHCP feature is disabled.(Get-CsRegistrarConfiguration –EnableDHCPServer)
Kent Huang
TechNet Community Support