Lync Phone (Polycom CX600) will not sign in (Lync 2013)

I just migrated from Lync 2010 to 2013. Everything seems to be working except the Phone Edition devices. My phone (Polycom CX600) and my test phone (HP 4120) both work just fine, but literally everyone else in the office cannot get theirs to
sign in. I've tried on several of them and we get the following message:
"Cannot sign in. Please verify your sign-in address, domainWuser name, and password, and try again. Please verify that the domain entered <username> is correct."
I don't know what the deal is with the W in the domain/user name part, nor do I understand why it thinks the domain name is the username instead of the domain.
As far as I can tell, the DHCP stuff is correct and all that jazz. All the phones are on update CU12 (.4444). test-csphonebootstrap reports a success. I'm not sure what else to do here.

Please check the DNS SRV record _sipinternaltls>_tls.<SIP domain>.com points to sip.<SIP domain>.com.
Lisa Zheng
TechNet Community Support

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Lync Phone (Polycom CX600) will not sign in (Lync 2013)

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