Lync phone show failed to obtain user ceetificate
hd420 show failed to obtian user certificate.
it happen on remote site. so far one site have this problem.
how can i import user certificate manually?
it is on-premise lync 2013 server.
thanks.
Hi Jo Tse,
You cannot manually install certificates on the device.
The CDP (CRL distribution point) will only appear on certificates created AFTER the CDP is defined. This means that if you have issued certificates, you will need to re-issue certificates
to have the CDP available to those computers. There is no way around this.
About how to configure the CDP, you can refer to the following article.
http://blogs.technet.com/b/nexthop/archive/2012/12/17/creating-a-certificate-revocation-list-distribution-point-for-your-internal-certification-authority.aspx
Best regards,
Eric
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
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Hi. I have an environment of Lync 2010.
Front End Pool - 1 server
Director pool - 2 servers
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VERBOSE: Target server fqdn AND web service URL provided by user.
'STActivity' activity started.
Trying to download a certificate chain from web service.
Web Service url :
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Certificate chain downloaded successfully.
'STActivity' activity completed in '0,0185095' secs.
'STActivity' activity started.
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GetWebTicketActivity completed.
'STActivity' activity completed in '0,1102579' secs.
'STActivity' activity started.
Starting ResolveUser activity using Web Ticket.
Web Service url :
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ResolveUser activity completed.
'STActivity' activity completed in '0,0988848' secs.
'STActivity' activity started.
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STEpid
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cleanup successful.
'UnRegisterActivity' activity started.
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Workflow
'Microsoft.Rtc.SyntheticTransactions.Workflows.STPhoneBootstrapWorkflow',
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VERBOSE: Workflow Execution Time (sec): 0.9030903
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Found sts-uri :
https://lyncpool01.company.net:443/CertProv/CertProvisioningService.svc.
STS Uri Discovery activity completed successfully.
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'STActivity' activity started.
Trying to download a CS certificate for User :
[email protected] endpoint :
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Web Service url :
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GetCSCertificate activity completed.
'STActivity' activity completed in '0,5940291' secs.
'Register' activity started.
Sending Registration request:
Target Fqdn = lyncpool01.company.net
User Sip Address = sip:[email protected]
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Auth Type 'Certificate' is selected.
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'UnRegisterActivity' activity started.
'UnRegisterActivity' activity completed in '0,0046577' secs.
Starting cleanup...
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Workflow 'Microsoft.Rtc.SyntheticTransactions.Workflows.STClientAuthWorkflow',
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===========================================================
Configuration information of Lync 2010 Client
==============================================================================
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PS C:\Users\raliyev> Get-CsWebServiceConfiguration
Identity : Global
TrustedCACerts : {}
MaxGroupSizeToExpand : 100
EnableGroupExpansion : True
UseWindowsAuth : Negotiate
UseCertificateAuth : True
UsePinAuth : True
AllowAnonymousAccessToLWAConference : True
EnableCertChainDownload : True
InferCertChainFromSSL : True
CASigningKeyLength : 2048
MaxCSRKeySize : 16384
MinCSRKeySize : 1024
MaxValidityPeriodHours : 8760
MinValidityPeriodHours : 8
DefaultValidityPeriodHours : 4320
MACResolverUrl :
SecondaryLocationSourceUrl :
ShowJoinUsingLegacyClientLink : True
ShowDownloadCommunicatorAttendeeLink : True
=====================================================
The result of Get-CsProxyConfiguration
Identity : Global
Realm : Microsoft.Rtc.Management.WritableConfig.Se
ttings.SipProxy.UseDefault
MaxClientMessageBodySizeKb : 128
MaxServerMessageBodySizeKb : 5000
TreatAllClientsAsRemote : False
OutgoingTlsCount : 4
DnsCacheRecordCount : 30000
EnableWhiteSpaceKeepAlive : True
UseKerberosForClientToProxyAuth : False
UseNtlmForClientToProxyAuth : True
DisableNtlmFor2010AndLaterClients : False
UseCertificateForClientToProxyAuth : True
AcceptClientCompression : True
MaxClientCompressionCount : 15000
AcceptServerCompression : True
MaxServerCompressionCount : 1024
RequestServerCompression : True
===========================================================
Lync logging tool is not showing any usefull information.
I cheked for logs: CertProvisioning, S4, Sipstack and WebInfrastructure.
====================================================
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Hi, everybody.
I have a problem with 7821 phones regarding FAC showing in their screens after you dial a phone number without the * to mask it. In every other model of phones we have the normal behaviour is to mask the FAC with * after you dial a phone number.
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When Lync phone device do not sign-in...
When you have pure Lync common area phone - using LAN not USB - its sign-in fails to the "Internal error". On the IIS's logs I can see the following lines:
2013-11-14 01:08:41 10.19.71.47 POST /WebTicket/WebTicketService.svc/mex - 443 - 10.11.12.13 OCPhone/4.0.7577.4372+(Microsoft+Lync+Phone+Edition) 200 0 0 56
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PetriHi,
Have you checked the phone received a valid DHCP lease on the network after running cmdlets?
Please check SRV records as Lync phone cannot utilize manual configuration.
Make sure the sign in user has been Enterprise Voice enabled.
Please double check the steps configuring common area phone:
More details:
http://blog.schertz.name/2011/04/common-area-phone-configuration-in-lync/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make
sure that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support -
Lync Phone Edition - extension normalization search
Hi Guys,
Here is what I got going on:
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Active directory user telephone number = +1222333xxxx
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phone edition, only the normalized number. 2. the second contact is the lync user with presence and additional numbers, etc.
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I thought that if i normalized the extension to the AD telephone attribute it would search and find the correct contact but it seems that is not the case.
What settings from above should i adjust to make extension dialing seamless for my users.
Thank you for reading this long post. I look forward to your insights!
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Here’re some suggestions for your reference.
1. It’s recommend to install the latest update of the Lync Phone Edition for your device.
2. Have you tried to sign in by connecting the device to your computer by using a USB cable ?
3. Try to configure the value of client policy parameter AddressBookAvailability to WebSearchOnly.
Best regards,
Eric
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected] -
Lync Phone picking up old Extension
We have Lync 2013 and are using Lync Polycom phones as well. Our owner is having an issue where the ext showing up on his phone is from our old none Lync phone system. If his computer is not connected to the physical phone and it is rebooted
the phone picks up the correct ext. Sometime later after connecting his laptop it brings in an old ext.
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Hi Guys,
I have a question which I have been asked, but been unable to find the answer to.
Under DHCP configuration option 006 (DNS Servers), we specify two different IP addresses;
However on the phone under system information, it only shows the first address:
Does anyone know if the phone actually takes notice of the second IP address ?
I have used the send logs function and checked over them on the front-end, but no DNS addresses are mentioned at all (I was hoping it might show both, even though the sysinfo doesn't).
My colleague would like to know whether in the event of the first DNS server being unavailable, would the second server specified in DHCP option 006 be used by the Lync phone ?
ThanksAll articles including Jeff's http://blog.schertz.name/2010/12/configuring-lync-server-for-phone-edition-devices/
show only one DNS server However from what I understand If DNS fails it will fall back to Wins if configured
The best solution in the that case would be to update option 006 in case of DNS failure
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer" Regards Edwin Anthony Joseph -
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Hi all,
I know there are many other threads about this issue, but my question is a bit different.
As we know, Lync phone edition gives the following message when not tethered to USB
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A customer of mine has lots of devices logged in by pin instead of USB tethering and end-users keep asking questions about this.
Is it possible to to suppress this message with some kind of client policy ?
Regards,
Stefan van der Heijden - AdvantiveNo, not really. I can't take you up on your advice and use delegates. The use case excludes PC all together - there is no computer nearby to be used. In my case they need to make and receive phone calls, be able to transfer calls, and have
a voice mail feature. Lync Edition device does not accommodate this use case well. Here are the issues so far.
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one.
2. Phone shows error about "Exchange integration" as we discussed above. Due to interface design choices this means that "menu" button is obscured form view. That makes it impossible for uninformed user to transfer a call.
Here is the bottom line the way I see it: the Lync Edition Phone is great for an office (cubical farm) environment, but when time comes to deal with special use cases the assumptions Lync/Exchange team made backfire. I'd have to go to Lync Server compatible
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Tacacs authentication fails for one user account for only one switch
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I am having an scenario, where as Tacacs authentication fails for one user account for only one switch.
The same user account works well for other devices.
The AAA configs are same on every devices in the network.
Heres the show tacacs output from the switch where only one user account fails;
Socket opens: 157
Socket closes: 156
Socket aborts: 303
Socket errors: 1
Socket Timeouts: 2
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Total Packets Recv: 1243
Expected Replies: 0
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We have in our enterprise the following scenario:
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on the browser, using Lync Web Plug-in?Thanks for the response,
First, I should have mentioned clearly that users have Office Communicator 2007 client and Lync 2013 client installed in their machines. Their accounts are not migrated yet to Lync 2013 server.
Second, we are using IE9 and IE10. The issue is that users CAN join Lync 2013 meetings with their browsers but have to paste the URL manually to browser and add "?SL=1" otherwise, if they just click at the "Join Online Meeting" or "Join
Lync Meeting" URL it launches Lync 2013 client which shows error because is not configured yet, as they are using OCS client and migrating slowly to Lync 2013 server.
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Lync 2013 client until user accounts are migrated to Lync 2013 Server. Manually typing URLs is not an option in a big organization, can't explain thousands of users of different levels what to do.
We are regretting the decision not to separate Lync 2013 from Office 2013 package we deployed recently. If Lync 2013 is uninstalled then all Lync meeting requests are opened in browser without an issue.
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