Lync photo not updated even AD Profile is already updated

Hi Gurus,
I have similar issues with others in the forum which photo in lync client is not updated even though the its already changed in Active Directory. The others said we have to do this step :
1. Run Update-csaddressbook
2. Delete cache files ( ex : [email protected] )
I did those steps but still have no luck on the issues. Is there anyone have this experience or have any solutions for this issues. Thank you very much.
Regards,
Maliq

I agree with Johan...
What Exchange server are you on?
First run Update-CsUserDatabase - this sync FE database with AD info
Running with -verbose will post that replication will take place in 5 minutes..
Then run Update-CSAddressbook - This update the FE address book with the Info from its own Database
Once again this will tell you it will begin replicating in 5 minutes...
After 10 minutes you should be able to clear the cached files from the client and restart lync ...
Here's a script a created to clear teh cached files on a client system, this should be run as teh standard user, as it grabs teh logge don users creds and clears the directory according to the logged on user..
Save as a batch, on a network share accessible by everyone and run away safe time!
@echo off
:Start
echo.
rem ###### Check if Lync is running, exit if it is... #####
tasklist /fi "IMAGENAME eq lync.exe" | find "lync.exe" >nul
If %errorlevel%==0 goto LyncIsRunningError
rem ###### Grab logged on user info, and remove Lync cache files, All of them! ######
for /f "tokens=2 delims=\" %%a in ('wmic computersystem get username ^| findstr /v "UserName"') do @set username=%%a
set uname=%username: =%
If Exist "C:\Users\%uname%\appdata\local\Microsoft\Office\15.0\Lync\" rmdir "C:\Users\%uname%\appdata\local\Microsoft\Office\15.0\Lync\" /S /Q
echo Clearing Lync 2013 Address Books... Done!
echo.
echo Sign back into Lync 2013 to download the current address book.
goto End
:LyncIsRunningError
echo ERROR: Lync found to be running, closing all instances!
taskkill /f /im lync.exe
taskkill /f /im UCMapi.exe
echo Done, waiting 5 seconds and trying again.
timeout 5
echo.
goto Start
:End
And do you have any idea of difficult it is to place a cmd output into a variable in BATCH scripting?! redic!
No it will say it can't remove a certain folder in the cached location if the user has outlook running... i didn't no script to close outlook for it doesn't get effect, or it still works either way..
I'm also going to add that you go onto the FE server and check the attribute on user contactcard to ensure that the DisplayADPhoto attribute is set to True..
Logon onto FE server - open powershell - and user the export-csuserdata command with the -legacy option to export as an xml file and then open the xml in IE and search for that attribute...

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Photo not updating

Hi,
The Lync Server 2013 installed and configured in our environment.
We have imported photos to all users. All users can view the photo but some of the users couldn't view photo and other users photos.
We have tried the following article but we are facing same issue only.
http://social.technet.microsoft.com/Forums/en-US/d5df6c37-3efa-4359-b8db-49baf37d42f8/contacts-photo-not-updated?forum=exchange2010
We have removed registry cache also.
Please find the image for your reference.

Hi,
Please run cmdlet Update-csaddressbook on Lync FE server, then delete user profile on Lync client computer, restart Lync client computer and test again.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Contact photo not updating widget

Hello...heres the short version:
I have a widget of a contact...and my contacts are sync'ing with Facebook...When my contact updates their photo on Facebook; my Contact App updates; but my widget does not.
Heres the longer version:
Okay I know there are two ways to create a widget/contact. For instance....lets say you have a Contact named John Smith...lets say you talk to him more than anyone so you want a Fast Shortcut....and John Smith has a full fledged Facebook Profile. John Smith has his name, phone numbers, address, and more. So you want a quick and easy way to get access to John Smith; right?
Theres two ways to create this shortcut on one of your homescreens....The first option I'm sure everyone will do is to hold down on part of your screen and choose 'add widget'...as you scroll thru you will come across a 'Contact' widget...its a 1x1 size...which is the size of any app on your homescreen...so you click it and drag it to a space on your homescreen. Next it will bring up your full conact list...here you will scroll down and select John Smith. John Smith now appears on your homescreen pages. Click the "icon" and you have quick access to Name/Phone Numbers/Address/Facebook/and Maybe More
Now lets say John Smith updates his photo on Facebook, you know this cause you just launched Facebook an hour ago....so you go into your Contact List...and you're like "hmmm no updated photo"...so you go into your Settings>Accounts>Facebook>And you see the last time it sync'd with your phone...which was 1 day ago...you're thinking "okay no biggie theres a 'sync now' option" Voila.....Your Contact App now reflects his updated photo....so you back out of your Contacts or you Click your Home Button and you see that..........yep....his photo didnt update. So you remove the battery...you reboot device....,and no go.
Now you could just remove this shortcut and re add it but what if you were accustomed to previous cell phones that automatically updated the photo? This is where I am landing...I'm here asking if the Galaxy S4 has this feature?
Ahhh dont forget theres another option to go by......
So remember I said the common way of adding the shortcut was going thru Widgets? Well theres 1 more way of adding a contact to your home screen....and that is...going into your contacts...find the one you want...John Smith...Hold down on the screen til a menu appears and if you scroll to bottom (Galaxy S4) theres an option that says "Add shortcut to Home Screen". And voila...theres John Smith on your homescreen...His photo is the Icon/App that again you have easy/quick access to all the numbers he published...his Map (Address) and a quick link to Facebook + others if he has it....
But again when John Smith updates his Facebook Profile pic....and you know cause you just exited it...You re sync' under Settings and again while it reflected on your Contact App...it still didnt affect your Shortcut!
So my previous Cell phone was a Motorola Droid Razr (1st Edition)....my droid razr did have that feature...when someone changed their profile pic it would reflect the widget too.
The Galaxy S4 (for me) doesnt do that....my Contact Photo still changes when I manually perform a Sync and it shows up in the Contact App, but it doenst reflect the Widget....is this natural for Samsung? Or is my Device not working correctly?
Thanks

Heres an update:
Okay whether you use the Widget to add a contact to your homescreen
Or you go into contacts; find your contact and hold down to select menu that says "add shortcut"
Either way....if they have a photo it will product a photo icon on your homescreen.
Everyone knows this....however what I did find out is that when a person has a Facebook linked with that contact and they update a photo; when you click that Shortcut their updated photo will appear in that small window of theirs...however it wont update your shortcut you created....does that make sense?
As to why? I dont know

Bbm photo not updating?!

my friends cannot see that I have updated my bbm profile picture but I have already changed several times. please help...

I have the same problem, my profile picture also not updated even I change many times
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Lync 2013 not Updating folder with Outlook

Lync error that not update all folder as well as user having "hanging Status: not connected" but on workgroup machine status shows OK.
Connection Status:
DG URL Internal;https://VM106.domain.com.pk:443/groupexpansion/service.svc;--;
DG URL External;https://im.domain.com.pk:443/groupexpansion/service.svc;--;
Quality Metrics URI;sip:VM106.domain.com.pkdomain.com.pk;gruu;opaque=srvr:HomeServer:s34Ggo9qtFKMrBibQIzj0gAA;--;
ABS Server Internal URL;https://VM106.domain.com.pk:443/abs/handler;--;
ABS Server External URL;https://im.domain.com.pk:443/abs/handler;--;
Voice mail URI;;--;
Exum URL;;--;
MRAS Server;sip:VM122.domain.com.pkdomain.com.pk;gruu;opaque=srvr:MRAS:UzOAyE46oVSXugR2hrjPgAAA;Enabled;
GAL Status;https://VM106.domain.com.pk:443/abs/handler;--;
Focus Factory;sip:talha.malikdomain.com.pk;gruu;opaque=app:conf:focusfactory;--;
Line;;--;
Location Profile;DefaultProfile;--;
Call Park Server URI;sip:VM106.domain.com.pkdomain.com.pk;gruu;opaque=srvr:Microsoft.Rtc.Applications.Cps:HYueIR7pGFOx9hNeY2W6kAAA;--;
Server Address Internal;vm106.domain.com.pk;--;
Server Address External;im.domain.com.pk;--;
Server SIP URI;malikdomain.com.pk;--;
Exum Enabled;TRUE;--;
Controlled Phones;TRUE;--;
GAL or Server Based Search;GAL search;--;
PC to PC AV Encryption;AV Encryption Enforced;--;
Telephony Mode;Telephony Mode Disabled;--;
Line Configured From;Auto Line Configuration;--;
Configuration Mode;Auto Configuration;--;
EWS Internal URL;
EWS External URL;
SharePoint Search Center URL;;--;
Skill Search URL;;--;
Connected Lync Server;sip.domain.com.pk;--;
Local Log Folder;D:\Users\Administrator\AppData\Local\Microsoft\Office\15.0\Lync\Tracing;--;
Inside User Status;FALSE;--;
Contact List Provider;Lync Server;--;
Pairing State;Lync cannot connect to your desk phone because the USB cable is not plugged in. Make sure that you connect the cable.;Enabled;
UCS Connectivity State;Exchange connection Down;--;
MAPI Information;UCMAPI is connected to Outlook, but one or more folders are not updating.;MAPI unavailable;
EWS Information;;EWS not deployed;
License State;Lync Basic;--;
Hanging Notification Status;;disconnect;
pChat Room Mgmt Int URL;https://VM106.domain.com.pk:443/PersistentChat/RM;--;
pChat Room Mgmt Ext URL;https://im.domain.com.pk:443/PersistentChat/RM;--;
pChat URIs;sip:GC-1-PersistentChatService-4domain.com.pk;--;
pChat Default URI;sip:GC-1-PersistentChatService-4domain.com.pk;--;
pChat Enabled?;TRUE;--;
and user connected lync and outlook from workgroup machine having subjected status.
DG URL Internal;https://VM106.domain.com.pk:443/groupexpansion/service.svc;--;
DG URL External;https://im.domain.com.pk:443/groupexpansion/service.svc;--;
Quality Metrics URI;sip:VM106.domain.com.pkdomain.com.pk;gruu;opaque=srvr:HomeServer:s34Ggo9qtFKMrBibQIzj0gAA;--;
ABS Server Internal URL;https://VM106.domain.com.pk:443/abs/handler;--;
ABS Server External URL;https://im.domain.com.pk:443/abs/handler;--;
Voice mail URI;;--;
Exum URL;;--;
MRAS Server;sip:VM122.domain.com.pkdomain.com.pk;gruu;opaque=srvr:MRAS:UzOAyE46oVSXugR2hrjPgAAA;Enabled;
GAL Status;https://VM106.domain.com.pk:443/abs/handler;--;
Focus Factory;sip:talha.malikdomain.com.pk;gruu;opaque=app:conf:focusfactory;--;
Line;;--;
Location Profile;DefaultProfile;--;
Call Park Server URI;sip:VM106.domain.com.pkdomain.com.pk;gruu;opaque=srvr:Microsoft.Rtc.Applications.Cps:HYueIR7pGFOx9hNeY2W6kAAA;--;
Server Address Internal;vm106.domain.com.pk;--;
Server Address External;im.domain.com.pk;--;
Server SIP URI;talha.malikdomain.com.pk;--;
Exum Enabled;TRUE;--;
Controlled Phones;TRUE;--;
GAL or Server Based Search;GAL search;--;
PC to PC AV Encryption;AV Encryption Enforced;--;
Telephony Mode;Telephony Mode Disabled;--;
Line Configured From;Auto Line Configuration;--;
Configuration Mode;Auto Configuration;--;
EWS Internal URL;https://email.domain.com.pk/EWS/Exchange.asmx;--;
EWS External URL;https://email.domain.com.pk/ews/exchange.asmx;--;
SharePoint Search Center URL;;--;
Skill Search URL;;--;
Connected Lync Server;sip.domain.com.pk;--;
Local Log Folder;D:\Users\Administrator\AppData\Local\Microsoft\Office\15.0\Lync\Tracing;--;
Inside User Status;FALSE;--;
Contact List Provider;Lync Server;--;
Pairing State;Lync cannot connect to your desk phone because the USB cable is not plugged in. Make sure that you connect the cable.;Enabled;
UCS Connectivity State;Exchange connection Down;--;
MAPI Information;UCMAPI is connected to Outlook, but one or more folders are not updating.;MAPI unavailable;
EWS Information;;EWS Status OK;
License State;Lync Basic;--;
Hanging Notification Status;;Connected;
pChat Room Mgmt Int URL;https://VM106.domain.com.pk:443/PersistentChat/RM;--;
pChat Room Mgmt Ext URL;https://im.domain.com.pk:443/PersistentChat/RM;--;
pChat URIs;sip:GC-1-PersistentChatService-4domain.com.pk;--;
pChat Default URI;sip:GC-1-PersistentChatService-4domain.com.pk;--;
pChat Enabled?;TRUE;--;
Facing error on all users profile as i have two SMTP address @domainX.com.pk and @domainY.com.pk and i have change default smtp but error still same.
Apart from this when i check my outlook conversion folder is up to date and updated.
Talha Faraz Malik

Hi,
If you change the SMTP account same with SIP account, please try to delete Lync user profile and restart Lync, Outlook client to test again.
If you want to use different SMTP account with Lync account, you can also try to change Lync client policy, change the parameter DisableEmailComparisionCheck to True.
More details:
http://www.lync.geek.nz/2014/04/lync-2013-exchange-integration.html
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there.
Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

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Hi,
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timbo m:
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Lync photo not updated even AD Profile is already updated

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