Lync Server 2013 calls lost or cannot be retrieved when put on hold.
Out of the blue last week calls on our Lync server started dropping or getting stuck when placing them on hold. This is calls that come from the PSTN into our server. Looking at some call traces, I can see that the INVITE request to put the call on hold
to the gateway looks about right with an SDP attribute of a=sendonly. The issue seems to be that the SIP/2.0 200 OK response from the gateway is lacking the SDP response attribute of a=recvonly. It also looks as if it the gateway is not recognizing the first
session and trying to create a second session. If we are lucky that the call is not dropped after the initial invite/response, we can then press hold/resume and the call will finally get picked up. I'm pointing my finger at the gateway on this one. The gateway
is provided from our ISP and we connect directly to it. Any other Ideas on why a call would do this with the gateway? Appreciate any insight.
Hi,
Please check if there is any error message from Mediation Server.
From Lync Server side, please double check normalization rule. If the normalization rule not set suitably, it may cause call fail.
Please check the network situation.
Also, you need to check the configuration on gateway.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support
Similar Messages
-
Could anyone please explain why the director has been removed from spotlight as it had much importance in LYNC 2010 and now being an optional role in LYNC server 2013.[any call flows regarding director servers would be much useful]
Hi SJ Praveen,
A Director is a server running Lync Server 2013 that authenticates user requests, but does not home any user accounts. Lync 2013 Front End servers have the same registrar service and functionality
as the Director.
The Director isn't providing any special functionality. If the Director goes down, all pools would become inaccessible when the clients queried DNS for the SRV record until an administrator
makes a manual internal DNS change that points users to a Front End pool to handle the sign-in request from Lync clients. Microsoft has made the Director functionality relevant for organizations that have specific security requirements, such as allowing all
external users to register to a specific internal server instead of the Front End servers. This server role is merely optional and not needed for most Lync Server 2013 deployments.
Best regards,
Eric -
Lync Server 2013 Standard Deployment: Cannot Open Service Control Manager...
Hi
thanks for any advice.I've just install Lync 2013 Standard as the steps in Technet,When I publish the topology,meet the error as listed.
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.XdsDatabase'****
Initializing DbSetupBase
Parsing parameters...
Found Parameter: SqlServer Value lync2012ek.ek2012.net\rtc.
Found Parameter: SqlFilePath Value C:\Program Files\Common Files\Microsoft Lync Server 2013\DbSetup.
Found Parameter: Publisheracct Value EK2012\RTCUniversalServerAdmins.
Found Parameter: Replicatoracct Value EK2012\RTCUniversalConfigReplicator.
Found Parameter: Consumeracct EK2012\RTCUniversalReadOnlyAdmins.
Found Parameter: Role Value master.
Trying to connect to Sql Server lync2012ek.ek2012.net\rtc. using windows authentication...
Exception Stack:
Type: System.InvalidOperationException, Message: Cannot open Service Control Manager on computer 'lync2012ek.ek2012.net'. This operation might require other privileges.
Type: System.ComponentModel.Win32Exception, Message: Access is denied.
best regards,
George
George Guoplease verify your computer name while you creating FQDN pool FQDN of Server name
example
computer name
is server1
domain name is abc.ae
so,
your FQDN pool name will be server1.abc.ae
problem solved :) -
Make Call Fail on B2B in Lync Server 2013
Hi,
I am facing an issue while working with Lync server 2013.
My analysis on the issue is as follows:
Lync Client 2013 (SIP Scenario) :
1) Invite from UCMA application to Lync Server and then to reach Lync Agent.
2) Trying
3) 180 Ringing
4) "488 not acceptable here" responded by the Lync Server
Lync Client 2010 (SIP Scenario):
1) Invite from UCMA application to Lync Server and then to reach Lync Agent.
2) Trying
3) 180 Ringing
4) 200 Ok (Lync Agent attends the call)
The scenario works properly with Lync Client 2010 and Lync Server 2013.
But the same doesn't work with Lync Client 2013 and Lync Server 2013.
Kindly revert back with a possible solution ASAP.
Regards,
HarishHi,
Make sure Lync 2013 client update to the latest version and then test again.
If the issue persists, you might post the issue on Lync MSDN forum and more developing expert will help to solve the issue. Thank you for your understanding.
http://social.msdn.microsoft.com/Forums/en-US/communicatorsdk/threads
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support -
Lync HP 4120 Sign in problems with Lync Server 2013
Hi, this is my second request for help, this with more information...
I`ll ready install the follow infrastructure: (I change the name of my organization for contoso)
Lync Server 2013 Installation with Enterprise mode with 1 front end : Pool: lync.contoso.com Front End: lyncfe01.contoso.com Back End: lyncsql01.contoso.com
I`ll ready install a PKI infrastructure with two tiers, the root offline and the subordnate ac.contoso.com
This with the defailt algorithm configuration RSA SHA1
My phones are HP 4120
In the Front End Server i configured the SCHANNEL registers:
EnableSessionTicket in 2
Send..etc in 0
Ok, the installation is ok, services are OK, Client login trough PC its OK, PSTN Configuration... (I can make a phonecall with the lync client of Office 365)
Commnd Checks:
When i run the command Test-CsPhoneBootstrap -PhoneOrExt 12345 -PIN 123456 -TargetFqdn lync.contoso.com
The result is:
Target Fqdn : lync.contoso.com
Target Uri : https://lync.contoso.com:443/CertProv/CertProvisioningService.svc
Result : Success
Latency : 00:00:09.0559615
Error Message :
Diagnosis :
When i run the command Test-CsPhoneBootstrap -PhoneOrExt 12345 -PIN 123456 for
check the DHCP the result is:
Target Fqdn : lync.contoso.com
Target Uri : https://lync.contoso.com:443/CertProv/CertProvisioningService.svc
Result : Success
Latency : 00:00:09.0559615
Error Message :
Diagnosis :
When i run the follow command
PS C:\Users\Administrator> $cred = Get-Credential
cmdlet Get-Credential at command pipeline position 1
Supply values for the following parameters:
Credential
PS C:\Users\Administrator> Test-CsClientAuth -TargetFqdn lync.contoso.com -UserSipAddress "sip:[email protected]" -UserCredential $cred
I got this:
Target Fqdn : lync.contoso.com
Target Uri : https://lync.contoso.com:443/CertProv/CertProvisioningService.svc
Result : Success
Latency : 00:00:00.3431783
Error Message :
Diagnosis :
But.. when i use the same command but i remove the -targetFqdn for check the Dhcp i got this:
VERBOSE: Workflow Instance Id 'bca95636-af7b-4b0a-b43d-dba259294b2d', started.
VERBOSE: Command line executed is 'Test-CsClientAuth -UserSipAddress "sip:[email protected]" -UserCredential $cred
-Verbose'.
Target Fqdn :
Target Uri :
Result : Failure
Latency : 00:00:00
Error Message : 10060, A connection attempt failed because the connected party did not properly respond after a period
of time, or established connection failed because connected host has failed to respond 194.90.8.20:5061
Inner Exception:A connection attempt failed because the connected party did not properly respond after
a period of time, or established connection failed because connected host has failed to respond
194.90.8.20:5061
Diagnosis :
VERBOSE: Workflow 'Microsoft.Rtc.SyntheticTransactions.Workflows.STClientAuthWorkflow' started.
Workflow 'Microsoft.Rtc.SyntheticTransactions.Workflows.STClientAuthWorkflow' completed in '5.62E-05' seconds.
Target web service Url not provided. Will have to extract it from authentication challenge.
An exception 'Unable to establish a connection.' occurred during Workflow
Microsoft.Rtc.SyntheticTransactions.Workflows.STClientAuthWorkflow execution.
Exception Call Stack: at Microsoft.Rtc.Signaling.SipAsyncResult`1.ThrowIfFailed()
at Microsoft.Rtc.Signaling.Helper.EndAsyncOperation[T](Object owner, IAsyncResult result)
at Microsoft.Rtc.SyntheticTransactions.Activities.GetSTSUriActivity.InternalExecute(ActivityExecutionContext
executionContext)
at Microsoft.Rtc.SyntheticTransactions.Activities.SyntheticTransactionsActivity.Execute(ActivityExecutionContext
executionContext)
at System.Workflow.ComponentModel.ActivityExecutor`1.Execute(T activity, ActivityExecutionContext executionContext)
at System.Workflow.ComponentModel.ActivityExecutorOperation.Run(IWorkflowCoreRuntime workflowCoreRuntime)
at System.Workflow.Runtime.Scheduler.Run()
at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)
at Microsoft.Rtc.Internal.Sip.TcpTransport.OnConnected(Object arg)
'GetSTSUri' activity started.
Starting STS Uri Discovery...
ERROR getting STS Uri.
'UnRegister' activity started.
'UnRegister' activity completed in '3.12E-05' seconds.
VERBOSE: Workflow Instance ID 'bca95636-af7b-4b0a-b43d-dba259294b2d' completed.
VERBOSE: Workflow run-time (sec): 126.0548512.
The Real Problem is that my Lync HP 4120 Phone can't make a sign in, not from USB cable loging, nor with PIN authentification
When I try to make a login with the USB cable, I set the user and password and the phone says "Connecting to Lync".. "Downloading a certificate" ... "Installing certificate"... "Downloading Certificate"...
"Installing Certificate".. forever
When I try to make a login with PIN Authentification, the phone first displays the following:
Account used is not authorized, Please Contact your support team and then shows this:
An Account matching this phone number cannot be found. Please contact your support team.
The Pin authentification is enable
In the Lync Server Enable Kerberos Authentification, Enable Integrated Windows Authentification and Enable Certificate Authentification are enable
This is the configuration from DHCP
Starting Discovery ...
Sending Packet (Size: 284, Network Adapter: xx.xx.xx.xx, Attempt Type: Broadcast only)
--Begin Packet--
DHCP: INFORM (xid=130EA7FA)
DHCP: Op Code (op) = 1
DHCP: Hardware Type (htype) = 6
DHCP: Hops (hops) = 0
DHCP: Transaction ID (xid) = 319727610
DHCP: Seconds (secs) = 0
DHCP: Flags (flags) = 0000
DHCP: Client IP Address (ciaddr) = Xx.xx.xx.xx
DHCP: Your IP Address (yiaddr) = 0.0.0.0
DHCP: Server IP Address (siaddr) = 0.0.0.0
DHCP: Relay IP Address (giaddr) = 0.0.0.0
DHCP: Client HW Address (chaddr) = FC15B4###--End Packet--
Received Packet
Sender:xx.xx.xx.xx:67, Size:363
--Begin Packet--
DHCP: ACK (xid=130EA7FA)
DHCP: Op Code (op) = 1
DHCP: Hardware Type (htype) = 6
DHCP: Hops (hops) = 0
DHCP: Transaction ID (xid) = 319727610
DHCP: Seconds (secs) = 0
DHCP: Flags (flags) = 0000
DHCP: Client IP Address (ciaddr) = xx.xx.xx.xx
DHCP: Your IP Address (yiaddr) = 0.0.0.0
DHCP: Server IP Address (siaddr) = 0.0.0.0
DHCP: Relay IP Address (giaddr) = 0.0.0.0
DHCP: Client HW Address (chaddr) = FC15B4100289
DHCP: Server Host Name (sname) =
DHCP: Boot File Name (file) =
DHCP: Magic Cookie = 99.130.83.99
DHCP: Option Field
DHCP: DHCP MESSAGE TYPE( 53) = (Length: 1) DHCP ACK
DHCP: Server Identifier( 54) = (Length: 4) XX.XX.XX.XX
DHCP: Client Identifier( 61) = (Length: 0) ()
DHCP: SIP Server( 120) = (Length: 17) enc:0 lync.contoso.com (00046C796E6306756E69736F6E026D7800)
DHCP: Host Name( 12) = (Length: 0)
DHCP: Vendor Identifier( 60) = (Length: 0)
DHCP: Param Req List( 55) = (Length: 0) 0 0
DHCP: Vendor Info( 43) = (Length: 86) MS-UC-Clienthttpslync.contoso.com443%/CertProv/CertProvisioningService.svcÜNAP (010C4D532D55432D436C69656E7402056874747073030E6C796E632E756E69736F6E2E6D78040334343305252F4365727450726F762F4365727450726F766973696F6E696E67536572766963652E737663DC034E4150)
DHCP: End of this option field
--End Packet--
Result: Success
DHCP Server : xx.xx.x.xx.
SIP Server FQDN : lync.contoso.com
Certificate Provisioning Service URL : https://lync.contoso.com:443/CertProv/CertProvisioningService.svc
thanks for all, hope somebody can help me with this problem.. i am going crazy...Hi, i connected the Lync Phone to another switch and i update the firmware to the newest firmware and i got the same problem..
The lync phone download the certificate but cant install it and the still the same error with the SIP login
An Account matching this phone number cannot be found. Please contact your support team. -
How do I enforce "Show My Picture" instead of "Hide My Picture" in Lync Server 2013?
I was scouring TechNet and the web for a script that could perform the same task as one that I previously used for Lync 2010.
In Lync 2010, we had already used Lync policy to enforce that only the Active Directory photo could be used. One thing that we couldn't set via policy however was the ability to complete remove the "Hide My Picture" option in Lync 2010 client.
This left users with the ability to freely switch between showing the Corporate photo or no photo. I did eventually find and make use of script that constantly checked for this setting switch, then switched all users back to the desired "Show My Picture"
setting. I don't recall who wrote it, but it's easy to find on technet. As we started to move more and more users to our Lync 2013 enterprise pool, I noted that even though the script was running, the setting seemed to be changeable. A closer look revealed
that the script didn't function correctly against SQL for our 2013 pool.
I took the concept and applied it to Lync Server 2013 after studying the differences in Userdata. In Lync 2013, because UserData is in .zip, you need to convert it to 2010 format XML to use logic intended for Lync 2010. My script will extract 2013 data,
convert it to 2010, query for users who are set to "Hide My Picture" and then export any guilty users to an edited2010 XML. The script then converts this to 2013 Format .zip, and uploads the data for these users only. I chose to use Update-CSUserData
insted of Import-CSUserData as this avoids having to restart my Front End. I then use a scheduled task on my Front End server which runs this script every hour.
Please note: You can use this script, but I guarantee nothing about it's functionality, and I am not responsible for how you positively/negatively use it. You should always test things in a Lab Environment. Furthermore, this script was run on a relatively
smaller Enterprise system in which we are by default set to "Show My Picture" and already assigned as part of our user policy the ForceADPhoto attribute. This means that running the script is less intensive on my FE than say on a FE with 10,000 users
where none of the users were set to "Show My Picture". Please keep this in mind when planning to execute against your FE. You may want to edit my script and insert the -UserFilter or -WhatIf in the Export-CsUserData UpDate-CsUserData.
Anyways, I hope this solves the similar issue for many of you Lync 2013 administrators. Please feel free to share my work with others if it does, and also give this post some good feedback and/or mark my post as the answer to your problem.
Alas, here's the script (save it as a .ps1 , i.e. ForceShowMyPicture.ps1)
#Lync 2013 ForceShowMyPicture - Compiled by Octavio A. Serpa (Octavio-Admin on TechNet)
# Import Lync Module
Import-Module “C:\Program Files\Common Files\Microsoft Lync Server 2013\Modules\Lync\Lync.psd1"
###Variables To Set
#This variable is a folder where files will be temporarily written
$folderPath = “C:\Lync2013Scripts\Export”
#This is the FQDN of the pool in which the users you want to target reside
$poolFQDN = “<lyncpool.domain.local>”
###Done
#Message Out
Write-Host -ForegroundColor YELLOW “CHECKING THAT TEMP EXPORT FOLDER PATH EXISTS"
If (-not (Test-Path "$folderPath" -pathType container))
"ERROR: Your Export Directory doesn't exist!"
Exit
Write-Host -ForegroundColor Green “TEMP EXPORT FOLDER DOES EXIST"
Write-Host -ForegroundColor YELLOW “PRE-CLEANING OLD EXPORT/IMPORT FILES"
If (Test-Path "$folderPath\Lync2013UserData.zip") { Remove-Item "$folderPath\Lync2013UserData.zip" }
If (Test-Path "$folderPath\Lync2010UserData.xml") { Remove-Item "$folderPath\Lync2010UserData.xml" }
If (Test-Path "$folderPath\Lync2010EditedUserData.xml") { Remove-Item "$folderPath\Lync2010EditedUserData.xml" }
If (Test-Path "$folderPath\Lync2013EditedUserData.zip") { Remove-Item "$folderPath\Lync2013EditedUserData.zip" }
Write-Host -ForegroundColor Green “PRE-CLEANING COMPLETED SUCCESSFULLY"
#Message Out
Write-Host -ForegroundColor YELLOW “EXPORTING LYNC 2013 POOL USER DATA”
Export-CsUserData -PoolFqdn $poolFQDN -FileName $folderPath\Lync2013UserData.zip
Write-Host -ForegroundColor Green “EXPORT COMPLETED SUCCESSFULLY"
#Message Out
Write-Host -ForegroundColor YELLOW “CONVERTING LYNC 2013 USER DATA TO 2010 FORMAT”
Convert-CsUserData -InputFile "$folderPath\Lync2013UserData.Zip" -OutputFile "$folderPath\Lync2010UserData.xml" -TargetVersion Lync2010
Write-Host -ForegroundColor Green “CONVERSION COMPLETED SUCCESSFULLY"
#Message Out
Write-Host -ForegroundColor YELLOW “CHECKING THAT FORMAT CONVERSION WAS SUCCESSFUL AND .XML EXISTS”
If (-not (Test-Path "$folderPath\Lync2010UserData.xml" -pathType leaf))
"ERROR: Verify that $folderPath is writable!"
Exit
Write-Host -ForegroundColor Green “CONVERSION COMPLETED SUCCESSFULLY"
#Message Out
Write-Host -ForegroundColor YELLOW “LOADING XML”
$d = [xml] (Get-Content "$folderPath\Lync2010UserData.xml")
Write-Host -ForegroundColor Green “XML LOADING COMPLETED SUCCESSFULLY"
#Message Out
Write-Host -ForegroundColor YELLOW “CORRECTING AD PHOTO SETTING”
$changes = 0
$lastProcessedUser = $null
foreach ($hr in $d.HomedResources.HomedResource)
$found = 0
foreach ($c in $hr.Containers.Container)
foreach ($p in $c.Publication)
If ($p.CategoryName -eq 'contactCard' -and $p.InstanceNum -eq 6 -and $p.Data.contactCard.displayADPhoto -eq 'false')
If ($hr.UserAtHost -ne $lastProcessedUser)
"$($hr.UserAtHost) reset"
$lastProcessedUser = $hr.UserAtHost
$p.Data.contactCard.displayADPhoto = 'true'
$p.Version = (([int] $p.Version) + 1).ToString()
$p.PrevPubTime = $p.LastPubTime
$p.LastPubTime = (Get-Date -Format s).ToString()
$found = 1
$changes++
If ($found -eq 0) { [Void]$d.HomedResources.RemoveChild($hr) }
Write-Host -ForegroundColor Green “AD PHOTO SETTING CORRECTIONS COMPLETED SUCCESSFULLY"
#Message Out
Write-Host -ForegroundColor YELLOW “Changes: $changes"
If ($changes -ne 0)
#Message Out
Write-Host -ForegroundColor YELLOW “RE-SAVING XML”
$d.Save("$folderPath\Lync2010EditedUserData.xml")
#Message Out
Write-Host -ForegroundColor YELLOW “CONVERTING LYNC 2010 .XML BACK TO 2013 .ZIP FORMAT"
Convert-CsUserData -InputFile "$folderPath\Lync2010EditedUserData.xml" -OutputFile "$folderPath\Lync2013EditedUserData.zip" -TargetVersion Current
#Message Out
Write-Host -ForegroundColor Green “CONVERSION BACK TO 2013 .ZIP FORMAT SUCCESSFUL"
#Message Out
Write-Host -ForegroundColor YELLOW “IMPORTING LYNC 2013 POOL DATA FOR CORRECTED USERS”
Update-CsUserData -FileName $folderPath\Lync2013EditedUserData.zip -Confirm:$false -Verbose
Write-Host -ForegroundColor Green “IMPORT COMPLETED SUCCESSFULLY"
Write-Host -ForegroundColor YELLOW “STARTING POST-IMPORT-CLEANUP OF EXPORT/IMPORT FILES"
If (Test-Path "$folderPath\Lync2013UserData.zip") { Remove-Item "$folderPath\Lync2013UserData.zip" }
If (Test-Path "$folderPath\Lync2010UserData.xml") { Remove-Item "$folderPath\Lync2010UserData.xml" }
If (Test-Path "$folderPath\Lync2010EditedUserData.xml") { Remove-Item "$folderPath\Lync2010EditedUserData.xml" }
If (Test-Path "$folderPath\Lync2013EditedUserData.zip") { Remove-Item "$folderPath\Lync2013EditedUserData.zip" }
Write-Host -ForegroundColor Green “POST-IMPORT-CLEANUP COMPLETED"
#Message Out
Write-Host -ForegroundColor Green “AD PHOTO SETTING SUCCESSFULLY UPDATED"When I try to run this I get the follow error. Any thoughts?
Update-CsUserData : Unable to cast COM object of type 'System.__ComObject' to interface type
'Microsoft.Rtc.Interop.User.ICsUserManagement'. This operation failed because the QueryInterface call on
the COM component for the interface with IID '{D5ADD966-BDC3-4A8F-BFE8-6A59A9F74CB2}' failed due to the
following error: Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)).
At C:\Lync2013Scripts\ForceDisplayPhoto.ps1:113 char:1
+ Update-CsUserData -FileName $folderPath\Lync2013EditedUserData.zip -Confirm:$fal ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : InvalidOperation: ([email protected]:String) [Update-CsUserData], Invalid
CastException
+ FullyQualifiedErrorId : Microsoft.Rtc.Management.AD.Cmdlets.ImportOcsUserDataCmdlet -
Dear Team,
I have two Enterprise lync 2013 pools, abcPool and abcpool1. abcPool1 has got two servers, Server1 and server2. and abcpool has one FE server named "Server 3". and they have pool pairing.
Replication was fine between them when i had only one FE server in each pool, one day FE service broke on one of the FE server on abcpool1 and failed to start so i had to do failover to another pool, at that time i introduced one more FE in abcPool1, that
why now 2 FEs in abcPool2. Server1 FE service was resolved by reinstalling the binaries. However after that im unable to get the backupservice state to normal, i tried the below articles with no luck,
http://social.technet.microsoft.com/Forums/lync/en-US/0403621e-26b6-4cd0-bbca-8534a20de665/backup-service-pool-ownership-conflict-during-import?forum=lyncdeploy
http://msucmenow.blogspot.in/2013/05/troubleshooting-lync-2013-pool-pairing.html
"Event on Server 1"
Log Name: Lync Server
Source: LS Backup Service
Date: 1/21/2014 8:02:33 AM
Event ID: 4073
Task Category: (4000)
Level: Warning
Keywords: Classic
User: N/A
Computer: ABC.net
Description:
Microsoft Lync Server 2013, Backup Service user store backup module detected items having pool ownership conflict during import.
Items having pool ownership conflict:
ItemId: 1b3be172-b121-43cf-bd4e-b3d368eae6a9, DocId: 7972, DocName: urn:hcd:[email protected]
ItemId: 1b3be172-b121-43cf-bd4e-b3d368eae6a9, DocId: 7973, DocName: urn:lcd:[email protected]
ItemId: 1b3be172-b121-43cf-bd4e-b3d368eae6a9, DocId: 7974, DocName: urn:upc:[email protected]
PS C:\Users\lyncadmin> Get-CsBackupServiceStatus -PoolFqdn pool1.net | fl
ActiveMachineFqdn : abc1.net
OverallExportStatus : SteadyState
OverallImportStatus : ErrorState
BackupModules : {UserServices.PresenceFocus:[SteadyState,ErrorState],
ConfServices.DataConf:[FinalState,NormalState],
CentralMgmt.CMSMaster:[FinalState,NotInitialized]}
Following error in "Lync Server" logs on server3 on abcPool.
Log Name: Lync Server
Source: LS Backup Service
Date: 1/21/2014 9:37:47 AM
Event ID: 4069
Task Category: (4000)
Level: Warning
Keywords: Classic
User: N/A
Computer: SQL1.net
Description:
Microsoft Lync Server 2013, Backup Service user store backup module encountered an exception that was handled gracefully when importing document batch.
Batch file: UserServices\PresenceFocus\1-UserServices-8\Data\488bc218-9954-4caf-a5da-89efdb7b85a7_0_1562.xml.
Exception: System.Data.SqlClient.SqlException (0x80131904): Snapshot isolation transaction aborted due to update conflict. You cannot use snapshot isolation to access table 'dbo.Batch' directly or indirectly in database 'rtcxds' to update, delete, or
insert the row that has been modified or deleted by another transaction. Retry the transaction or change the isolation level for the update/delete statement.
Log Name: Lync Server
Source: LS Backup Service
Date: 1/21/2014 9:52:45 AM
Event ID: 4064
Task Category: (4000)
Level: Warning
Keywords: Classic
User: N/A
Computer: SQL1.net
Description:
Microsoft Lync Server 2013, Backup Service user store backup module encountered an exception that was handled gracefully during export.
Additional Message:
Exception: System.IO.IOException: The process cannot access the file '\\SQl1.net\LyncShare\1-BackupService-10\BackupStore\UserServices\PresenceFocus\Cookie\Cookie.zip' because it is being used by another process.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath,
Boolean checkHost)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy)
Praveen | MCSE Messaging 2003When you add a new FE in pool acdpool1, please check you have run the following:
<system drive>\Program Files\Microsoft Lync Server 2013\Deployment\Bootstrapper.exe
For the details, check
http://technet.microsoft.com/en-us/library/jj204773.aspx
Lisa Zheng
TechNet Community Support -
How to reinstall Lync server 2013 Core Component Server Applications
Hi Would like to know how to register back the core server applications and where can i find the priority list. I incidentally
removed the server applications (ClientVersionFilter, IIMFilter, VoIP Apps and EumRouting and Outbouding) when i removed my MSPL script application from the pool. I missed out to put my script
app name after pool name when i run the command remove-cstrustedapplication. Then, it removed all the core apps from that pool.
I found that .am files and .exe files are still in the C:\Program Files\Microsoft Lync Server 2013\Core and tried
to register back using cmdlets but not very sure about the priority of the apps. Or can I install RTCHost.exe? Now Outgoing call is not working. Please kindly help. Thanks in Advance.Oh.. thank you very much both
Saleesh and Eric. I will try it.
What I did is that I used the cmdlets New-CsServerApplication and registered the server apps (checked the server apps
list from testing fe server) like how I register MSPL script app. But I may miss out some components since testing fe server uses Standard Edition. I registered my
MSPL script app back too, but after a while Lync Front End Service keeps on stopping. I am not sure that
MSPL script or missing components which one causes to stop front end service. Now I am checking the event viewer logs.
If I run add-remove Lync component wizard on the server, will it remove any other settings like removing users from
pool? or it just install/unstall lync server core components only?
Many thanks! -
How can I connect the phone network to LYNC Server 2013?
Greetings,
We have a working implementation of Lync Server 2013 (pc to pc), our objective is to connect lync to our phone central, receive and send calls from lync clients (pc, phone, etc), basically enterprise voice services.
I would like to know the following:
Hardware that I need for this beside the server.
Extra configurations that must be done.
If you could recommend me the hardware needed it would be helpful.You'll need a gateway typically. You can find a list of qualified IP gateways here: http://technet.microsoft.com/en-us/office/dn788945.aspx
I typically lean towards the AudioCodes Mediant line, though many here love Sonus as well. You'll need to pick a method to connect to your PBX before you begin, such as via a T1/E1 trunk, FXO ports, or a SIP trunk depending on what your PBX will
support.
You'll need to configure the PBX to route calls through the T1 towards Lync and vice versa. You'll also need to configure the gateway itself, so I'd go with a consultancy with experience here or purchase remote implementation support from the hardware
manufacturer.
On the Lync side, you'll need to configure dial plans, voice policies, usages, and routes:
http://technet.microsoft.com/en-us/library/gg398272.aspx
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications
This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs. -
Contact Groups in Lync Server 2013
HI,
I have deployed the Lync 2013 server . I can successfully login to Lync client 2013 using lync server 2013. But i wan to create a group list/group on server side and all clients/user i will add in this list/group. After login to Lync client this group
will show on all the user on client side. In office Communicator 2007 R2 i had created the same requirement. But in lync 2013 server i did not find this kind of option.
Help me on this
ThanksI would recommend you combine Exchange Server and PowerShell script.
You can put all AD users enabled for Lync Server to a Distribution Group, then add this group to a reference account. Export the contact information to other Lync users.
You can refer to
http://charlesulrich.blogspot.com/2013/03/lync-server-2013-bulk-updating-contact.html.
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality,
safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Lisa Zheng
TechNet Community Support -
Hello Everybody
I have installed lync server 2013 in my lab . Everything is ok . but internal mobile client in my LAN can not work with lync !
I installed lync server 2013.
I create 2 DNS record to lync-server : lyncdiscoverinternal and lyncdiscover.
clients on PC (windows) work and everything is ok . when user use Anroid phone , cleint connect to lync server and list connnact list .BUT when Send IM to contact or start video call come this error :
" Failed to process the server response.Please try again . if the problem persists,contact your support team."
This is first problem. Another problem is the contact list for every user status is "Presence Unkhown" !
No online , No Offline and all of contact status "Presence Unkhown" !
If i had to config mobility in in lync server 2013 ? or mobility service built-in in lync server 2013 ?
please help me .Hi Meysam Halvaei,
As Thamara mentioned, you need to deploy reverse proxy.
Lync 2013 mobility clients are using a separate dedicated Ucwa parameter the URL is the same web services location as provided by the
External/Ucwa parameter.
You need to have a look at the following diagram.
The Lync 2013 mobile client will need to connect with the external web services. The way Lync is designed this communication is always established using HTTPS/TCP 443, so the traffic
will need to pass through a reverse proxy or similar service that will take this communication and forward it to the server hosting the external web services, now using port 4443 instead.
Best regards,
Eric -
Hi,
I am trying to Configure Mirroring in Lync server 2013, when in am selecting Install Database in Topology builder im able to install the Database in Principal but failing while installing the Mirroring following the detail.
▼ Install-CsMirrorDatabase Failed
└ Connection: Data Source=BPDBLSQWMV01.domain.com\IMPRINCIPAL;Failover Partner=BPDBLSQWMV02.domain.com\IMMIRROR;Initial Catalog=xds;Integrated Security=True 23-01-2014 22:53:34
└ ▼ InstallMirrorDatabaseCmdlet.StartMirroring 23-01-2014 22:53:34 Failed
└ Error: The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)
▼ Details
└ Type: COMException
└ ▼ Stack Trace
└ at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
at System.Management.ManagementScope.InitializeGuts(Object o)
at System.Management.ManagementScope.Initialize()
at Microsoft.Rtc.Management.Deployment.MirrorUtils.GetSqlServerAccount(String server, String instanceName)
at Microsoft.Rtc.Management.Deployment.TopologyParser.PopulateDatabasesForSqlInstance(ISqlInstance sqlInstance)
at Microsoft.Rtc.Management.Deployment.TopologyParser.FindDatabasesForMachine(IMachine machine)
at Microsoft.Rtc.Management.Deployment.TopologyParser.FindDatabasesForFqdn()
at Microsoft.Rtc.Management.Deployment.TopologyParser.GetDbListToMirror()
at Microsoft.Rtc.Management.Deployment.TopologyParser.get_DbInfoList()
at Microsoft.Rtc.Management.Deployment.InstallMirrorDatabaseCmdlet.StartMirroring()
at Microsoft.Rtc.Management.Internal.Utilities.LogWriter.InvokeAndLog(Action action)
23-01-2014 22:54:16 Error
└ Error: An error occurred: "System.Runtime.InteropServices.COMException" "The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)" 23-01-2014 22:54:16 Error
Firewall is turned off and can able to configure Mirroring Manually in SQL Server by creating a test database.
▼ Install-CsMirrorDatabase Failed
└ Connection: Data Source=BPDBLSQWMV01.domain.com\IMPRINCIPAL;Failover Partner=BPDBLSQWMV02.domain.com\IMMIRROR;Initial Catalog=xds;Integrated Security=True 23-01-2014 22:53:34
└ ▼ InstallMirrorDatabaseCmdlet.StartMirroring 23-01-2014 22:53:34 Failed
└ Error: The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)
▼ Details
└ Type: COMException
└ ▼ Stack Trace
└ at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
at System.Management.ManagementScope.InitializeGuts(Object o)
at System.Management.ManagementScope.Initialize()
at Microsoft.Rtc.Management.Deployment.MirrorUtils.GetSqlServerAccount(String server, String instanceName)
at Microsoft.Rtc.Management.Deployment.TopologyParser.PopulateDatabasesForSqlInstance(ISqlInstance sqlInstance)
at Microsoft.Rtc.Management.Deployment.TopologyParser.FindDatabasesForMachine(IMachine machine)
at Microsoft.Rtc.Management.Deployment.TopologyParser.FindDatabasesForFqdn()
at Microsoft.Rtc.Management.Deployment.TopologyParser.GetDbListToMirror()
at Microsoft.Rtc.Management.Deployment.TopologyParser.get_DbInfoList()
at Microsoft.Rtc.Management.Deployment.InstallMirrorDatabaseCmdlet.StartMirroring()
at Microsoft.Rtc.Management.Internal.Utilities.LogWriter.InvokeAndLog(Action action)
23-01-2014 22:54:16 Error
└ Error: An error occurred: "System.Runtime.InteropServices.COMException" "The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)" 23-01-2014 22:54:16 Error"The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)" error may occurs.There can be a few reasons for this error:
It was an issue with RPC ports, verify Firewall opened the full range and Try to run setup completed.
The remote computer is blocked by the firewall.
Solution: Open the Group Policy Object Editor snap-in (gpedit.msc) to edit the Group Policy object (GPO) that is used to manage Windows Firewall settings in your organization. Open
Computer Configuration, open Administrative Templates, open
Network, open Network Connections, open Windows Firewall, and then open either
Domain Profile or Standard Profile, depending on which profile you want to configure. Enable the following exception: "Allow Remote Administration Exception" and "Allow File and Printer Sharing Exception".
Host name or IP address is wrong or the remote computer is shutdown.
Solution: Verify correct host name or IP address.
The "TCP/IP NetBIOS Helper" service isn't running.
Solution: Verity that "TCP/IP NetBIOS Helper" is running and set to auto start after restart.
The "Remote Procedure Call (RPC)" service is not running on the remote computer.
Solution: Verity that "Remote Procedure Call (RPC)" is running and set to auto start after restart and.
The "Windows Management Instrumentation" service is not running on the remote computer.
Solution: Verity that "Windows Management Instrumentation" is running and set to auto start after restart.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer" -
What are the supported feature for LYNC Server 2013 WITHOUT Telephony
Hi
I have a new customer who is asking for LYNC Server 2013 without to use VoIP Support.
The would like to use the LYNC-SKYPE connectivity but without LYNC calls.
Most of their internal users are using SKYPE.
The Question is now, what Features are possible for example:
FEATURE-LIST
See other’s presence
Manage own presence
See presence in Office
Contact management
Contact card
PC-PC and multiparty IM
PC-PC and multiparty file transfer
Persistent Chat
PC-to-PC computer audio calling
PC-to-PC computer video calling
PC-to-PC presence display, IM, audio, and video with Skype users
But what of the above feature list is possible without using VoIP ??
And how works that LYNC WebApp Client without VoIP? Is it possible to route Audio/Video over the internet by using that LYNC WebApp Client in LYNC 2013??
Thanks in advance ;-)
Kind regards
Michael
Kind regards Michael DamaschkeAll of that is possible without PSTN connectivity or the plus cal.
When you say VoIP, do you mean audio chatting over TCP/IP in the purest form, or do you mean specifically telephone calls?
Technially PC-to-PC computer audio calling is VoIP, or voice over IP, but if you're talking about connecting it to a PBX or the phone network, you don't need it for any of the above. It works wonderfully and is quite a bit cheaper without it due to
fact that you won't need to license the plus cal for enterprise voice or the Exchange enterprise cal for voicemail.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications -
What port number for Desktop Sharing using in Lync Server 2013 and Lync Online
Dear All,
My environment using Lync Server 2013 and Lync online on Office 365. I don't want my user using Desktop Sharing feature. then I need to know what port number for Desktop Sharing using in Lync Server 2013 and Lync Online.
I will deny this port on personal firewall each client.
Thank you for your advise.Hi,
I'm not sure you'd be able to do this with ports without impacting other application sharing features such as Q&A, Whiteboard, Poll etc - I'm pretty sure they all come under the same umbrella of ClientAppSharing.
Ordinarily you would create or modify your conferencing policy to restrict sharing to single programs only using a cmdlet similar to below;
Set-CsConferencingPolicy -Identity "Global" -EnableAppDesktopSharing SingleApplication
This would disable desktop sharing but enable users to continue sharing other single programs. If you want to remove that functionality too, then replace the 'SingleApplication' parameter with 'None'. Then users won't be able to share any programs either.
This is the correct way to do it as the icons will be greyed out for the users. Doing it your way, they would still be able to click them, and it would throw an error - this will lead to a lot more support calls and people assuming a service is broken.
I hope that helps some.
Kind regards
Ben -
Error Upgrading from the Evaluation Version of Microsoft Lync Server 2013
Hi,
I try to upgrade from Evaluation to full Version using:
http://technet.microsoft.com/en-us/library/gg521005.aspx
but after i run: msiexec.exe /fvomus server.msi EVALTOFULL=1 /qb
i get a popup:
"Another version of this product is already installed. installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel."
Get-CsServerVersion :-> Microsoft Lync Server 2013 (5.0.8308.0): Evaluation license key installed.
Any ideea?Hi Iulius
As your upgrading the Licence on the Lync 2013 FE it shouldn't care about the Lync 2010 Environment. As your moving from Eval to Full Licence on 2013. I have come across the below url that might help.
http://pei.com/2013/03/how-to-change-lync-license-from-evaluation-to-licensed/
http://jackstromberg.com/2013/02/how-to-activate-lync-evaluation-to-licensed-version/
I would personally go with from Lync Management Shell with Elevated Permission
cd /
cd /d: (Other what other drive letter)
cd /Setup\Amd64\Setup
msiexec.exe /fvomus Server.msi EVALTOFULL=1 /qb
But that's just me Id rather run the command from the directory than pointing to it.
Regards
Andrew Price
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