Lync Status Not Updating in Sharepoint 2010 with IE 11
After migrating a few users to windows 8.1 with IE 11, Office 2013 these users cannot see their or other lync users status indicator in SharePoint. In most paces the indicator doesn't even show up clear (Vs red, yellow green etc.).
On the My site the indicator is clear but if you hover it shows the call, im video call window and status is displayed.
The site is a trusted site so active X controls are running.
What in IE 11 is preventing this from working?
Hi NWCC ,
the Lync 2013 Windows client maintains a local cache of the address book and they can get in a state that causes a variety of issues with the Contact List in the Lync 2013 client. In my experience the Presence
for some contacts shows as Unknown or Offline, however it can also cause some Contacts to go missing from the contact list, and to not display their Presence in Outlook.
The resolution is simple enough – delete the SIP profile directory and restart the client. The SIP profile folder is located here:
%UserProfile%\AppData\Local\Microsoft\Office\15.0\Lync
Deleting this SIP profile folder will trigger a complete address book download at a random interval in the next hour from when the client is restarted.
Reference:
http://blog.insidelync.com/2013/09/lync-2013-presence-issues/
http://blogs.technet.com/b/nexthop/archive/2013/09/24/script-to-delete-sip-profile-for-multiple-lync-2013-users.aspx
http://support.microsoft.com/kb/2813701/en-us
Best Regards,
Eric
Eric Tao
TechNet Community Support
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Connection Status:
DG URL Internal;https://VM106.domain.com.pk:443/groupexpansion/service.svc;--;
DG URL External;https://im.domain.com.pk:443/groupexpansion/service.svc;--;
Quality Metrics URI;sip:VM106.domain.com.pkdomain.com.pk;gruu;opaque=srvr:HomeServer:s34Ggo9qtFKMrBibQIzj0gAA;--;
ABS Server Internal URL;https://VM106.domain.com.pk:443/abs/handler;--;
ABS Server External URL;https://im.domain.com.pk:443/abs/handler;--;
Voice mail URI;;--;
Exum URL;;--;
MRAS Server;sip:VM122.domain.com.pkdomain.com.pk;gruu;opaque=srvr:MRAS:UzOAyE46oVSXugR2hrjPgAAA;Enabled;
GAL Status;https://VM106.domain.com.pk:443/abs/handler;--;
Focus Factory;sip:talha.malikdomain.com.pk;gruu;opaque=app:conf:focusfactory;--;
Line;;--;
Location Profile;DefaultProfile;--;
Call Park Server URI;sip:VM106.domain.com.pkdomain.com.pk;gruu;opaque=srvr:Microsoft.Rtc.Applications.Cps:HYueIR7pGFOx9hNeY2W6kAAA;--;
Server Address Internal;vm106.domain.com.pk;--;
Server Address External;im.domain.com.pk;--;
Server SIP URI;malikdomain.com.pk;--;
Exum Enabled;TRUE;--;
Controlled Phones;TRUE;--;
GAL or Server Based Search;GAL search;--;
PC to PC AV Encryption;AV Encryption Enforced;--;
Telephony Mode;Telephony Mode Disabled;--;
Line Configured From;Auto Line Configuration;--;
Configuration Mode;Auto Configuration;--;
EWS Internal URL;
EWS External URL;
SharePoint Search Center URL;;--;
Skill Search URL;;--;
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Local Log Folder;D:\Users\Administrator\AppData\Local\Microsoft\Office\15.0\Lync\Tracing;--;
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Contact List Provider;Lync Server;--;
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pChat Room Mgmt Int URL;https://VM106.domain.com.pk:443/PersistentChat/RM;--;
pChat Room Mgmt Ext URL;https://im.domain.com.pk:443/PersistentChat/RM;--;
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DG URL External;https://im.domain.com.pk:443/groupexpansion/service.svc;--;
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ABS Server Internal URL;https://VM106.domain.com.pk:443/abs/handler;--;
ABS Server External URL;https://im.domain.com.pk:443/abs/handler;--;
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MRAS Server;sip:VM122.domain.com.pkdomain.com.pk;gruu;opaque=srvr:MRAS:UzOAyE46oVSXugR2hrjPgAAA;Enabled;
GAL Status;https://VM106.domain.com.pk:443/abs/handler;--;
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Location Profile;DefaultProfile;--;
Call Park Server URI;sip:VM106.domain.com.pkdomain.com.pk;gruu;opaque=srvr:Microsoft.Rtc.Applications.Cps:HYueIR7pGFOx9hNeY2W6kAAA;--;
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Server Address External;im.domain.com.pk;--;
Server SIP URI;talha.malikdomain.com.pk;--;
Exum Enabled;TRUE;--;
Controlled Phones;TRUE;--;
GAL or Server Based Search;GAL search;--;
PC to PC AV Encryption;AV Encryption Enforced;--;
Telephony Mode;Telephony Mode Disabled;--;
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EWS Internal URL;https://email.domain.com.pk/EWS/Exchange.asmx;--;
EWS External URL;https://email.domain.com.pk/ews/exchange.asmx;--;
SharePoint Search Center URL;;--;
Skill Search URL;;--;
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Local Log Folder;D:\Users\Administrator\AppData\Local\Microsoft\Office\15.0\Lync\Tracing;--;
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UCS Connectivity State;Exchange connection Down;--;
MAPI Information;UCMAPI is connected to Outlook, but one or more folders are not updating.;MAPI unavailable;
EWS Information;;EWS Status OK;
License State;Lync Basic;--;
Hanging Notification Status;;Connected;
pChat Room Mgmt Int URL;https://VM106.domain.com.pk:443/PersistentChat/RM;--;
pChat Room Mgmt Ext URL;https://im.domain.com.pk:443/PersistentChat/RM;--;
pChat URIs;sip:GC-1-PersistentChatService-4domain.com.pk;--;
pChat Default URI;sip:GC-1-PersistentChatService-4domain.com.pk;--;
pChat Enabled?;TRUE;--;
Facing error on all users profile as i have two SMTP address @domainX.com.pk and @domainY.com.pk and i have change default smtp but error still same.
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Talha Faraz MalikHi,
If you change the SMTP account same with SIP account, please try to delete Lync user profile and restart Lync, Outlook client to test again.
If you want to use different SMTP account with Lync account, you can also try to change Lync client policy, change the parameter DisableEmailComparisionCheck to True.
More details:
http://www.lync.geek.nz/2014/04/lync-2013-exchange-integration.html
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there.
Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support -
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i have a small sharepoint farm "2 servers" (WFE) and SQL Server 2012 ,
i installed rsSharePoint for reporting services , as a read the Reporting services is Application Service with SQL 2012 not as SQL 2008 R2 with SharePoint integrated mode, so after installation when am trying to configure the SQL Server
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My initial quest, was to get the BI features enabled, which took me on the journey of adding the Report Services, then I got the error.
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Kim.Williams -
Calendar not updating in Outlook 2010 but updating on OWA (Ex 2010 with Outlook 2010)
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A few users are having this problem including me. There is a room Calendar which was working fine but not anymore. Here what is happening:
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User A creates meeting in Room A via owa. Everyone can see it.
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problem happens again.
HasanHi Hasan,
Since the issue only happens in Outlook cached mode, please check whether “Download Shared folders” is checked in Outlook settings:
1. Click Account Settings on the File tab.
2. In the Account Settings dialog box, click the
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Then check whether the calendar can be updated in Outlook.
Regards,
Winnie Liang
TechNet Community Support
It fixed Automatically Winnie. Can't reproduce.
Hasan
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