Lync users show as available and not active on an IM device - instead of away
Hi all
I've been twisting my head around this issue, and found little information on the issue online. I have a Lync 2013 installation migrated from LCS2005 via OCS2007R2 and finally Lync2010 before final migration. The setup is Lync std with enterprise Voice,
1 x FE server, 1 x Mediation, 1 x Edge in main site, 1 x FE in 7 other sites. All servers are patched with latest pathces, and this error has been wth us through several upgrades.
This is the error:
A user is logged on Lync, and when he locks his computer - the Lync user is still available (Green - like the Hulk) - but there's a red exclamation mark saying that the user is not active on an IM device. If you try to send an IM to the user it's not delivered.
I've logged on to the computer of one of the affected users, with my test user accounts, and that works all fine. Also logged on my computer with one of the affected users accounts, and the error is present there aswell - so we can rule out any client software
issue.
Also, most of the users are only logged on to the work PC, no other devices. I'm logged on to a PC, iPad and Smartphone - no issues.
I've tried disabling and enabling users - same error when they're reconnecting to Lync
Tried deleting the sip:[email protected] folder locally. Same error
Nothing stated in Monitoring reports, nothing in event logs - neither on server, nor client.
Have logs from a logon session locally, and from server - but find nothing really exciting, only som BENOTIFY logs, containing some LEGACY Category ---- which really means nothing to me
BENOTIFY;
- <roamingData xmlns="http://schemas.microsoft.com/2006/09/sip/roaming-self"
cat="http://schemas.microsoft.com/2006/09/sip/categories">
- <categories xmlns="http://schemas.microsoft.com/2006/09/sip/categories"
uri="sip:[email protected]">
+ <category name="state"
instance="2315072526"
publishTime="2015-01-28T15:27:38.427"
container="2"
version="583"
expireType="endpoint"
endpointId="BF90768C-4F23-5FC9-E94F-F953AA00C32B">
+ <category name="state"
instance="1"
publishTime="2015-01-30T11:43:39.783"
container="2"
version="617"
expireType="user">
+ <category name="state"
instance="268435456"
publishTime="2015-01-30T11:43:39.783"
container="2"
version="485"
expireType="user">
+ <category name="state"
instance="890870457"
publishTime="2015-01-30T11:43:39.783"
container="2"
version="2"
expireType="endpoint"
endpointId="94EADB1A-EAFD-5A5F-9EA1-9F709FD46D66">
+ <category name="state"
instance="963005389"
publishTime="2015-01-28T15:27:38.427"
container="2"
version="583"
expireType="endpoint"
endpointId="BF90768C-4F23-5FC9-E94F-F953AA00C32B">
+ <category name="services"
instance="0"
publishTime="2015-01-30T11:43:39.783"
container="2"
version="3"
expireType="user">
+ <category name="state"
instance="2315072526"
publishTime="2015-01-28T15:27:38.427"
container="3"
version="583"
expireType="endpoint"
endpointId="BF90768C-4F23-5FC9-E94F-F953AA00C32B">
+ <category name="state"
instance="1"
publishTime="2015-01-30T11:43:39.783"
container="3"
version="617"
expireType="user">
+ <category name="state"
instance="890870457"
publishTime="2015-01-30T11:43:39.783"
container="3"
version="2"
expireType="endpoint"
endpointId="94EADB1A-EAFD-5A5F-9EA1-9F709FD46D66">
+ <category name="state"
instance="963005389"
publishTime="2015-01-28T15:27:38.427"
container="3"
version="583"
expireType="endpoint"
endpointId="BF90768C-4F23-5FC9-E94F-F953AA00C32B">
+ <category name="state"
instance="1"
publishTime="2015-01-30T11:43:39.783"
container="100"
version="617"
expireType="user">
+ <category name="services"
instance="0"
publishTime="2015-01-30T11:43:39.783"
container="100"
version="2"
expireType="user">
+ <category name="legacyInterop"
instance="1"
publishTime="2015-01-30T11:43:39.783"
container="100"
version="617"
expireType="user">
+ <category name="state"
instance="1"
publishTime="2015-01-30T11:43:39.783"
container="200"
version="617"
expireType="user">
+ <category name="services"
instance="0"
publishTime="2015-01-30T11:43:39.783"
container="200"
version="2"
expireType="user">
+ <category name="legacyInterop"
instance="1"
publishTime="2015-01-30T11:43:39.783"
container="200"
version="617"
expireType="user">
+ <category name="state"
instance="1"
publishTime="2015-01-30T11:43:39.783"
container="300"
version="617"
expireType="user">
+ <category name="services"
instance="0"
publishTime="2015-01-30T11:43:39.783"
container="300"
version="2"
expireType="user">
+ <category name="legacyInterop"
instance="1"
publishTime="2015-01-30T11:43:39.783"
container="300"
version="617"
expireType="user">
+ <category name="state"
instance="1"
publishTime="2015-01-30T11:43:39.783"
container="400"
version="617"
expireType="user">
+ <category name="services"
instance="0"
publishTime="2015-01-30T11:43:39.783"
container="400"
version="2"
expireType="user">
+ <category name="legacyInterop"
instance="1"
publishTime="2015-01-30T11:43:39.783"
container="400"
version="617"
expireType="user">
Anyone have any ideas??? Thanks
lYncexChangeWirelessADDSADCSNPSWindows20032008201278XP :-) -PowderToThePeople ---- snow, that is
Hi,
From your description above, it can be an issue with Lync account.
So please check if the issued Lync accounts in the same pool with other well-worked Lync accounts. You can compare the Lync account attributes in AD.
Also please double check if there is any anti-virus software on any servers running Lync. If yes, please make sure the exclude specific processes and directories for each Lync Server 2013 server
or server role on which you run an antivirus scanner.
More details:
https://technet.microsoft.com/en-us/library/dn440138.aspx
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support
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